专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

1. 发明授权

US08515803B2 Triggering and conducting an automated survey 有权
标题翻译：触发和进行自动化调查
公开(公告)号：US08515803B2
公开(公告)日：2013-08-20
申请号：US13245854
申请日：2011-09-26
申请人： Karl Meyer , Jonathan Turner
发明人： Karl Meyer , Jonathan Turner
IPC分类号： G06Q10/00
CPC分类号： G06Q30/0203 , G06Q10/00 , G06Q10/0631 , G06Q10/06311 , G06Q30/016 , G06Q30/02 , G06Q30/0282
摘要： Systems and methods for initiating and conducting an automated survey are disclosed herein. According to some implementations, a computer-readable medium may be encoded with computer-executable instructions, wherein the computer-executable instructions includes logic adapted to receive a notification of the occurrence of a trigger event associated with a service performed for a customer. The computer-executable instructions further include logic adapted, in response to receiving the notification, to initiate an automated survey to be offered to a survey recipient. Additional logic is adapted to conduct the automated survey. The instructions also include logic adapted to receive survey result information from the survey recipient in response to the automated survey.
摘要翻译：本文公开了用于启动和进行自动测量的系统和方法。根据一些实施方式，计算机可读介质可以用计算机可执行指令编码，其中计算机可执行指令包括适于接收与为客户执行的服务相关联的触发事件的发生的通知的逻辑。计算机可执行指令还包括适于响应于接收到该通知的逻辑来启动向调查接收者提供的自动化调查。额外的逻辑适用于进行自动化调查。说明书还包括适用于从受访者接收调查结果信息以响应自动化调查的逻辑。

2. 发明申请

US20110137808A1 ANALYZING SURVEY RESULTS 审中-公开
标题翻译：分析调查结果
公开(公告)号：US20110137808A1
公开(公告)日：2011-06-09
申请号：US12722463
申请日：2010-03-11
申请人： Karl Meyer , Jonathan Turner
发明人： Karl Meyer , Jonathan Turner
IPC分类号： G06Q10/00 , H04M1/64
摘要： Systems and method for analyzing results of an automated survey are disclosed herein. According to some implementations, a computer implemented method comprises receiving survey result information, where the survey result information includes information extracted from an automated survey offered to a survey recipient. The computer implemented method also comprises performing an analysis of the survey result information and determining if the analysis of the survey result information warrants one or more follow-up actions with a customer.
摘要翻译：本文公开了用于分析自动测量结果的系统和方法。根据一些实施方案，计算机实现的方法包括接收调查结果信息，其中调查结果信息包括从提供给调查接收者的自动调查中提取的信息。计算机实现的方法还包括对调查结果信息进行分析，并确定调查结果信息的分析是否保证与客户的一个或多个后续行动。

3. 发明申请

US20110137696A1 PERFORMING FOLLOW-UP ACTIONS BASED ON SURVEY RESULTS 审中-公开
标题翻译：根据调查结果进行后续行动
公开(公告)号：US20110137696A1
公开(公告)日：2011-06-09
申请号：US12722474
申请日：2010-03-11
申请人： Karl Meyer , Jonathan Turner
发明人： Karl Meyer , Jonathan Turner
IPC分类号： G06Q10/00 , G06Q99/00 , G06F3/048
摘要： Systems and methods for prompting follow-up actions in response to a survey. According to some implementations, a computer implemented method includes receiving survey result information that is extracted from an automated survey offered to a survey recipient. The method also includes receiving an indication that one or more follow-up actions are warranted based in part on an analysis of the survey result information and providing a notification to one or more individuals responsible for performing the one or more follow-up actions.
摘要翻译：响应调查采取后续行动的制度和方法。根据一些实施方案，计算机实现的方法包括接收从提供给调查接收者的自动调查中提取的调查结果信息。该方法还包括部分地基于对调查结果信息的分析并且向负责执行一个或多个后续动作的一个或多个个人提供通知来接收一个或多个后续动作的指示。

4. 发明申请

US20120016720A1 ANALYZING SURVEY RESULTS 审中-公开
标题翻译：分析调查结果
公开(公告)号：US20120016720A1
公开(公告)日：2012-01-19
申请号：US13245858
申请日：2011-09-26
申请人： Karl Meyer , Jonathan Turner
发明人： Karl Meyer , Jonathan Turner
IPC分类号： G06Q10/00
摘要： Systems and method for analyzing results of an automated survey are disclosed herein. According to some implementations, a computer implemented method comprises receiving survey result information, where the survey result information includes information extracted from an automated survey offered to a survey recipient. The computer implemented method also comprises performing an analysis of the survey result information and determining if the analysis of the survey result information warrants one or more follow-up actions with a customer.
摘要翻译：本文公开了用于分析自动测量结果的系统和方法。根据一些实施方案，计算机实现的方法包括接收调查结果信息，其中调查结果信息包括从提供给调查接收者的自动调查中提取的信息。计算机实现的方法还包括对调查结果信息进行分析，并确定调查结果信息的分析是否保证与客户的一个或多个后续行动。

5. 发明申请

US20110137698A1 SERVICE CALL-AHEAD SYSTEM AND METHOD 审中-公开
标题翻译：服务呼叫前置系统和方法
公开(公告)号：US20110137698A1
公开(公告)日：2011-06-09
申请号：US12959900
申请日：2010-12-03
申请人： Karl Meyer , Jonathan Turner
发明人： Karl Meyer , Jonathan Turner
IPC分类号： G06Q10/00 , G06F17/00
摘要： Systems and methods for managing service orders are disclosed herein. A computer implemented method, according to some implementations of the present disclosure, includes storing an estimated travel time and estimated time of arrival (ETA). The estimated travel time may be defined as an estimated period of time for a servicer to travel from a current location to a service destination associated with a customer who is to receive a service from the servicer. The ETA may be defined as an estimated time of day when the servicer is expected to arrive at the service destination. The computer implemented method also includes calculating a call-ahead time defined by a time of day when the customer is to be notified of the servicer's ETA at the service destination. The calculation of the call-ahead time may be based in part on a predetermined advanced-warning time period and the ETA. The predetermined advanced-warning time period may be defined as a predetermined amount of time before the ETA for providing an advanced warning of the ETA. The method also includes automatically notifying the customer of the servicer's ETA at the service destination no earlier than the call-ahead time.
摘要翻译：本文公开了用于管理服务订单的系统和方法。根据本公开的一些实施方式的计算机实现的方法包括存储估计的行进时间和估计到达时间（ETA）。估计的行进时间可以被定义为服务人员从当前位置到与要从服务者接收服务的客户相关联的服务目的地的估计时间段。 ETA可以被定义为预期服务机构到达服务目的地的估计时间。计算机实现的方法还包括计算当客户在服务目的地被通知服务商的ETA的时刻定义的呼叫提前时间。呼叫提前时间的计算可以部分地基于预定的高级警告时间段和ETA。可以将预定的高级警告时间段定义为用于提供ETA的高级警告的ETA之前的预定时间量。该方法还包括在服务目的地不早于呼叫提前时间自动通知客户服务者的ETA。

6. 发明申请

US20120059681A1 SERVICE CALL-AHEAD SYSTEM AND METHOD 审中-公开
标题翻译：服务呼叫前置系统和方法
公开(公告)号：US20120059681A1
公开(公告)日：2012-03-08
申请号：US13246494
申请日：2011-09-27
申请人： Karl Meyer , Jonathan Turner
发明人： Karl Meyer , Jonathan Turner
IPC分类号： G06Q10/06
摘要： Systems and methods for managing service orders are disclosed herein. A computer implemented method, according to some implementations of the present disclosure, includes storing an estimated travel time (e.g., an estimated period of time for a servicer to travel from a current location to a service destination associated with a customer who is to receive a service from the servicer) and estimated time of arrival (ETA) (e.g., an estimated time of day when the servicer is expected to arrive at the service destination). The computer implemented method also includes calculating a call-ahead time for notifying the customer of the servicer's ETA at the service destination. The calculation of the call-ahead time may be based in part on a predetermined advanced-warning time period (e.g., a predetermined amount of time before the ETA for providing an advanced warning of the ETA) and the ETA.
摘要翻译：本文公开了用于管理服务订单的系统和方法。根据本公开的一些实施方式的计算机实现的方法包括存储估计的行进时间（例如，服务人员从当前位置到与要接收的客户相关联的服务目的地的服务目的地的估计时间段服务人员的服务）和预计到达时间（ETA）（例如，预计服务人员预计到达服务目的地的时间）。计算机实现的方法还包括计算用于在服务目的地通知客户服务人员的ETA的呼叫提前时间。呼叫提前时间的计算可以部分地基于预定的高级警告时间段（例如，提供ETA的高级警告的ETA之前的预定时间量）和ETA。

7. 发明申请

US20120016719A1 TRIGGERING AND CONDUCTING AN AUTOMATED SURVEY 有权
标题翻译：触发和导致自动调查
公开(公告)号：US20120016719A1
公开(公告)日：2012-01-19
申请号：US13245854
申请日：2011-09-26
申请人： Karl Meyer , Jonathan Turner
发明人： Karl Meyer , Jonathan Turner
IPC分类号： G06Q10/00
CPC分类号： G06Q30/0203 , G06Q10/00 , G06Q10/0631 , G06Q10/06311 , G06Q30/016 , G06Q30/02 , G06Q30/0282
摘要： Systems and methods for initiating and conducting an automated survey are disclosed herein. According to some implementations, a computer-readable medium may be encoded with computer-executable instructions, wherein the computer-executable instructions includes logic adapted to receive a notification of the occurrence of a trigger event associated with a service performed for a customer. The computer-executable instructions further include logic adapted, in response to receiving the notification, to initiate an automated survey to be offered to a survey recipient. Additional logic is adapted to conduct the automated survey. The instructions also include logic adapted to receive survey result information from the survey recipient in response to the automated survey.
摘要翻译：本文公开了用于启动和进行自动测量的系统和方法。根据一些实施方式，计算机可读介质可以用计算机可执行指令编码，其中计算机可执行指令包括适于接收与为客户执行的服务相关联的触发事件的发生的通知的逻辑。计算机可执行指令还包括适于响应于接收到该通知的逻辑来启动向调查接收者提供的自动化调查。额外的逻辑适用于进行自动化调查。说明书还包括适用于从受访者接收调查结果信息以响应自动化调查的逻辑。

8. 发明申请

US20120022905A1 PERFORMING FOLLOW-UP ACTIONS BASED ON SURVEY RESULTS 审中-公开
标题翻译：根据调查结果进行后续行动
公开(公告)号：US20120022905A1
公开(公告)日：2012-01-26
申请号：US13245859
申请日：2011-09-26
申请人： Karl Meyer , Jonathan Turner
发明人： Karl Meyer , Jonathan Turner
IPC分类号： G06Q10/00
摘要： Systems and methods for prompting follow-up actions in response to a survey. According to some implementations, a computer implemented method includes receiving survey result information that is extracted from an automated survey offered to a survey recipient. The method also includes receiving an indication that one or more follow-up actions are warranted based in part on an analysis of the survey result information and providing a notification to one or more individuals responsible for performing the one or more follow-up actions.
摘要翻译：响应调查采取后续行动的制度和方法。根据一些实施方案，计算机实现的方法包括接收从提供给调查接收者的自动调查中提取的调查结果信息。该方法还包括部分地基于对调查结果信息的分析并且向负责执行一个或多个后续动作的一个或多个个人提供通知来接收一个或多个后续动作的指示。

9. 发明申请

US20110137709A1 TRIGGERING AND CONDUCTING AN AUTOMATED SURVEY 审中-公开
标题翻译：触发和导致自动调查
公开(公告)号：US20110137709A1
公开(公告)日：2011-06-09
申请号：US12722455
申请日：2010-03-11
申请人： Karl Meyer , Jonathan Turner
发明人： Karl Meyer , Jonathan Turner
IPC分类号： G06Q10/00 , G06Q99/00
摘要： Systems and methods for initiating and conducting an automated survey are disclosed herein. According to some implementations, a computer-readable medium may be encoded with computer-executable instructions, wherein the computer-executable instructions includes logic adapted to receive a notification of the occurrence of a trigger event associated with a service performed for a customer. The computer-executable instructions further include logic adapted, in response to receiving the notification, to initiate an automated survey to be offered to a survey recipient. Additional logic is adapted to conduct the automated survey. The instructions also include logic adapted to receive survey result information from the survey recipient in response to the automated survey.
摘要翻译：本文公开了用于启动和进行自动测量的系统和方法。根据一些实施方式，计算机可读介质可以用计算机可执行指令编码，其中计算机可执行指令包括适于接收与为客户执行的服务相关联的触发事件的发生的通知的逻辑。计算机可执行指令还包括适于响应于接收到该通知的逻辑来启动向调查接收者提供的自动化调查。额外的逻辑适用于进行自动化调查。说明书还包括适用于从受访者接收调查结果信息以响应自动化调查的逻辑。

10. 发明申请

US20140033793A1 CHROMATOGRAPHIC SYSTEM QUALITY CONTROL REFERENCE MATERIALS 有权
标题翻译：色谱系统质量控制参考材料
公开(公告)号：US20140033793A1
公开(公告)日：2014-02-06
申请号：US13957563
申请日：2013-08-02
申请人： Karen Thorson , Jonathan Turner
发明人： Karen Thorson , Jonathan Turner
IPC分类号： G01N33/00
CPC分类号： G01N33/0006 , G01N30/8665 , G01N2030/042
摘要： The invention provides compositions and methods for chromatographic analysis and system quality control. Compositions can include a reference material that comprises a standardized formulation of two or more compounds that can be used for benchmarking and troubleshooting the chromatographic system (e.g., which is not simply a standard solution for a particular analyte of interest). Methods can include obtaining a chromatogram from a reference material using a chromatographic system, wherein the reference material comprises a standardized formulation of two or more compounds that can be used for benchmarking and troubleshooting the chromatographic system; evaluating a difference between the chromatogram and a benchmark for the reference material on the chromatography system; and (i) analyzing a sample potentially comprising an analyte of interest, wherein the analyte of interest does not comprise any of the two or more compounds of the standardized formulation, or compounds substantially similar thereto, if the difference between the chromatogram and the benchmark is within a predetermined tolerance, or (ii) troubleshooting the chromatography system using the chromatogram if the difference between the chromatogram and the benchmark is not within the predetermined tolerance.
摘要翻译：本发明提供色谱分析和系统质量控制的组合物和方法。组合物可以包括参考材料，其包含两种或更多种化合物的标准化制剂，其可用于基准和排除色谱系统（例如，其不仅仅是特定分析物的标准溶液）。方法可以包括使用色谱系统从参考物质中获得色谱图，其中参考物质包含两种或更多种化合物的标准化配方，可用于对色谱系统进行基准化和故障排除; 评估色谱图和色谱系统上参考物质的基准之间的差异; （i）分析潜在地包含感兴趣分析物的样品，其中如果色谱图和基准值之间的差异是色谱图和基准值之间的差异，则所关注的分析物不包含标准化制剂的两种或更多种化合物或其基本相似的化合物在预定的容限范围内，或（ii）如果色谱图和基准值之间的差值不在预定的容限内，则使用色谱图对色谱系统进行故障排除。

你已经成功收藏专利！

检索式保存成功!

IPRDB

热门服务

关于我们

友情链接

联系方式