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    • 2. 发明申请
    • Voice Control System with Multiple Microphone Arrays
    • 具有多个麦克风阵列的语音控制系统
    • US20160125882A1
    • 2016-05-05
    • US14531798
    • 2014-11-03
    • Matteo ContoliniTed ApplebaumSankaran Panchapagesan
    • Matteo ContoliniTed ApplebaumSankaran Panchapagesan
    • G10L15/28G10L17/22H04R1/08
    • H04R1/08G10L15/20G10L15/22G10L2015/223G10L2021/02166H04R1/028H04R1/406H04R3/005
    • A voice controlled medical system with improved speech recognition includes a first microphone array, a second microphone array, a controller in communication with the first and second microphone arrays, and a medical device operable by the controller. The controller includes a beam module that generates a first beamed signal using signals from the first microphone array and a second beamed signal using signals from the second microphone array. The controller also includes a comparison module that compares the first and second beamed signals and determines a correlation between the first and second beamed signals. The controller also includes a voice interpreting module that identifies commands within the first and second beamed signals if the correlation is above a correlation threshold. The controller also includes an instrument control module that executes the commands to operate said medical device.
    • 具有改进的语音识别的语音控制医疗系统包括第一麦克风阵列,第二麦克风阵列,与第一和第二麦克风阵列通信的控制器,以及可由控制器操作的医疗设备。 控制器包括波束模块,其使用来自第一麦克风阵列的信号和使用来自第二麦克风阵列的信号的第二波束信号产生第一波束信号。 控制器还包括比较模块,其比较第一和第二波束信号,并确定第一和第二波束信号之间的相关性。 如果相关性高于相关阈值,则控制器还包括语音解释模块,其识别第一和第二发射信号内的命令。 控制器还包括执行操作所述医疗装置的命令的仪器控制模块。
    • 4. 发明申请
    • Multi-User Voice Control System for Medical Devices
    • 医疗器械多用户语音控制系统
    • US20150279368A1
    • 2015-10-01
    • US14227661
    • 2014-03-27
    • Matteo ContoliniTed Applebaum
    • Matteo ContoliniTed Applebaum
    • G10L17/22G10L15/08
    • G10L17/22A61B1/00041A61B5/00A61B5/7405A61B5/749G10L15/00G10L15/08G10L15/142G10L15/32G10L17/00
    • The system includes a controller having first and second speech recognition modules and a decision module. The system includes at least one medical device operable by the controller. The system includes a first microphone in communication with the first speech recognition module, and a second microphone in communication with the second speech recognition module. The first speech recognition module generates a first set of commands from voice signals it receives from the first microphone. The second speech recognition module generates a second set of commands from voice signals it receives from the second microphone. The decision module receives the first and second sets of commands, accepts a subset of the commands in the first and second sets, rejects the remainder of the commands, and assembles a third set of commands comprising the accepted commands. The controller executes the third set of commands to operate the at least one medical device.
    • 该系统包括具有第一和第二语音识别模块和决策模块的控制器。 该系统包括至少一个可由控制器操作的医疗装置。 该系统包括与第一语音识别模块通信的第一麦克风和与第二语音识别模块通信的第二麦克风。 第一语音识别模块从其从第一麦克风接收的语音信号产生第一组命令。 第二语音识别模块从其从第二麦克风接收的语音信号产生第二组命令。 决策模块接收第一组和第二组命令,接受第一组和第二组中的命令的子集,拒绝其余的命令,并组合包含所接受的命令的第三组命令。 控制器执行第三组命令以操作至少一个医疗装置。
    • 9. 发明申请
    • Intelligent call routing and call supervision method for call centers
    • 呼叫中心的智能呼叫路由和呼叫监控方法
    • US20050286705A1
    • 2005-12-29
    • US10869810
    • 2004-06-16
    • Matteo ContoliniJean-Claude Junqua
    • Matteo ContoliniJean-Claude Junqua
    • H04M1/64H04M3/00H04M3/523H04M5/00
    • H04M3/5232H04M2203/2061
    • A call routing and supervising system includes an input receiving customer speech from a remote location, and a voice characteristics extractor extracting voice characteristics from the customer speech, such as language/dialect/accent, age group, gender, and eigendimension coordinates. A customer service representative selector selects one or more customer service representatives based on profiles of the customer service representatives respective of customers having voice characteristics similar to the extracted voice characteristics. In other aspects, a call monitor automatically analyzes dialogue between the customer and the customer service representative, such as detected interruptions, tracked dialogue turns, and recognized key phrases indicating frustration, polity, and/or resolution characteristics of dialogue. The call monitor records performance of the customer service representative respective of customers having the voice characteristics. Automatic call rerouting and/or real-time instruction of call center personnel can also be accomplished based on analysis results.
    • 呼叫路由和监督系统包括从远程位置接收客户语音的输入和从客户语音提取语音特征的语音特征提取器,例如语言/方言/口音,年龄组,性别和特征坐标。 客户服务代表选择器基于具有与所提取的语音特征相似的语音特征的客户的客户服务代表的简档来选择一个或多个客户服务代表。 在其他方面,呼叫监视器自动分析客户和客户服务代表之间的对话,诸如检测到的中断,跟踪的对话转弯以及表示对话的挫折,政治和/或解析特征的识别的关键短语。 呼叫监视器记录具有语音特征的客户的客户服务代表的性能。 呼叫中心人员的自动呼叫转接和/或实时指令也可以基于分析结果完成。