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1. 发明授权

US08345857B2 Method for reducing non-value added time between calls serviced at a call center 有权
标题翻译：减少在呼叫中心服务的呼叫之间的非增值时间的方法
公开(公告)号：US08345857B2
公开(公告)日：2013-01-01
申请号：US12239738
申请日：2008-09-26
申请人： Garett W. Gould , Mark Gibb , Jonathan W. Johnson , Scott A. Kubicki , Terry M. Inch
发明人： Garett W. Gould , Mark Gibb , Jonathan W. Johnson , Scott A. Kubicki , Terry M. Inch
IPC分类号： H04M3/00
CPC分类号： H04M3/5133
摘要： A method for reducing non-value added time between calls serviced at a call center includes selectively enabling an after-call-work state that is configured to be activated during a call from a subscriber vehicle when an advisor at the call center indicates a need for the after-call-work state. If the advisor does not activate the after-call-work state during the call, then upon completion of the call, automatically setting an operator station of the advisor to a call ready state. If, however, the advisor activates the after-call-work state during the call, then upon completion of the call, the method includes activating the after-call-work state.
摘要翻译：一种用于减少在呼叫中心服务的呼叫之间的非增值时间的方法包括：当呼叫中心的顾问指示需要时，选择性地启用被配置为在来自用户车辆的呼叫期间激活的呼叫后状态后备电话状态。如果顾问在通话期间没有激活后呼叫工作状态，则在呼叫完成时，自动将顾问的操作员站设置为呼叫就绪状态。然而，如果顾问在呼叫期间激活后呼叫工作状态，则在呼叫完成时，该方法包括激活后呼叫工作状态。

2. 发明授权

US5461236A Oil spill detection system 失效
标题翻译：漏油检测系统
公开(公告)号：US5461236A
公开(公告)日：1995-10-24
申请号：US896403
申请日：1992-06-09
申请人： Herbert R. Gram , Mathew P. Jadamec , Jonathan W. Johnson
发明人： Herbert R. Gram , Mathew P. Jadamec , Jonathan W. Johnson
IPC分类号： G01N21/64 , G01S17/02 , G01V8/10 , G01N21/85
CPC分类号： G01N21/64 , G01S17/02 , G01V8/10 , G01N2201/0212
摘要： A sensor for the reliable detection of oil spills using fluorescence techniques. An ultraviolet (UV) light source is located around an optical column with which selected wavelengths of fluorescing hydrocarbons or other substances can be detected. The source of UV light is held at a constant level and special techniques are employed to remove background optical noise from the various detected wavelength signals. Short and long term running averages are generated to detect oil spills. A special buoy is employed to allow the sensor to be oriented at a cavity in the buoy to reliable detect oil spills on waterways. The buoy has windows to enable surface water to freely pass through into the cavity while preventing turbulence from open water waves and wind. The buoy has a low center of gravity well below the water line with a large submerged segment to reduce heaving motions and provide a stable platform for the detection of fluorescing substances.
摘要翻译：一种使用荧光技术可靠地检测漏油的传感器。紫外线（UV）光源位于可以检测出荧光碳氢化合物或其他物质的选定波长的光学柱的周围。 UV光源保持恒定水平，采用特殊技术从各种检测的波长信号中去除背景光学噪声。产生短期和长期运行平均值以检测漏油情况。采用特殊的浮标来使传感器定位在浮标中的空腔处，以可靠地检测水道上的溢油。浮标具有窗口，使地表水能够自由地通过空腔，同时防止开放的水波和风吹起湍流。浮标具有较低的重心，远低于水线，并具有大的淹没段，以减少沉降运动，并为荧光物质的检测提供了稳定的平台。

3. 发明授权

US08326667B2 Method and system for staffing a call center utilizing a time-based, graduated shrink ramp schedule 有权
标题翻译：使用基于时间的渐变收缩斜坡进度来组建呼叫中心的方法和系统
公开(公告)号：US08326667B2
公开(公告)日：2012-12-04
申请号：US12815142
申请日：2010-06-14
申请人： Jonathan W. Johnson
发明人： Jonathan W. Johnson
IPC分类号： G06Q10/00
CPC分类号： G06Q10/063118 , G06Q10/06311
摘要： A method for staffing a call center involves, via a processor at the call center, generating a work schedule of a call center advisor for a then-current work day, the work schedule including i) information related to at least one planned activity, and ii) information related to at least one shrink activity, the information related to the at least one shrink activity being forecasted from a time-based, graduated ramp schedule. The method further involves, via the processor, utilizing the work schedule to determine an appropriate number of call center advisors for the call center throughout a future work day.
摘要翻译：呼叫中心的人员配备方法包括通过呼叫中心的处理器生成当前工作日的呼叫中心顾问的工作进度，该工作计划包括i）与至少一个计划活动有关的信息，以及 ii）与至少一个收缩活动有关的信息，所述信息与从至少一个收缩活动预测的基于时间的渐变斜坡调度相关。该方法还包括通过处理器利用工作进度来确定呼叫中心在未来工作日内适当数量的呼叫中心顾问。

4. 发明申请

US20110307283A1 METHOD FOR STAFFING A CALL CENTER 有权
标题翻译：打电话中心的方法
公开(公告)号：US20110307283A1
公开(公告)日：2011-12-15
申请号：US12815142
申请日：2010-06-14
申请人： Jonathan W. Johnson
发明人： Jonathan W. Johnson
IPC分类号： G06Q10/00 , G06Q50/00
CPC分类号： G06Q10/063118 , G06Q10/06311
摘要： A method for staffing a call center involves, via a processor at the call center, generating a work schedule of a call center advisor for a then-current work day, the work schedule including i) information related to at least one planned activity, and ii) information related to at least one shrink activity, the information related to the at least one shrink activity being forecasted from a time-based, graduated ramp schedule. The method further involves, via the processor, utilizing the work schedule to determine an appropriate number of call center advisors for the call center throughout a future work day.
摘要翻译：呼叫中心的人员配备方法包括通过呼叫中心的处理器生成当前工作日的呼叫中心顾问的工作进度，该工作计划包括i）与至少一个计划活动有关的信息，以及 ii）与至少一个收缩活动有关的信息，所述信息与从至少一个收缩活动预测的基于时间的渐变斜坡调度相关。该方法还包括通过处理器利用工作进度来确定呼叫中心在未来工作日内适当数量的呼叫中心顾问。

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