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1. 发明申请

US20050114362A1 System and method for providing computer support tools 有权
标题翻译：用于提供计算机支持工具的系统和方法
公开(公告)号：US20050114362A1
公开(公告)日：2005-05-26
申请号：US10722717
申请日：2003-11-26
申请人： John Colleran , Corneliu Lupu , Kinshuman Kinshumann
发明人： John Colleran , Corneliu Lupu , Kinshuman Kinshumann
IPC分类号： G06F17/00
CPC分类号： G06F8/61 , Y10S707/99943
摘要： A system and method for delivering support tools to a computer user's machine, without requiring the user to directly download, install and/or execute the tools. A user in need of support contacts support and in response receives a URL corresponding to a manifest, which is a data file identifying support tools that a user's machine is to run to collect data for analysis. Via HTTP, a control mechanism on the user's machine interprets the manifest, automatically handling downloading and installation of any needed tool, and executes the tools on the machine with appropriate parameters that are present in the manifest. Data is collected, packaged and returned to a support entity, where it is analyzed such that a support solution may be returned to the user. The system and method provide efficient and consistent support to computer users, helping both support personnel while giving computer users a very straightforward support experience.
摘要翻译：一种用于将计算机用户机器提供支持工具的系统和方法，而不需要用户直接下载，安装和/或执行工具。需要支持联系人的用户支持并作为响应接收与清单对应的URL，该清单是识别用户机器要运行的用于收集用于分析的数据的支持工具的数据文件。通过HTTP，用户机器上的控制机制解释清单，自动处理任何所需工具的下载和安装，并使用存在于清单中的适当参数在机器上执行工具。数据被收集，打包并返回到支持实体，在那里进行分析，以便可以将支持解决方案返回给用户。该系统和方法为计算机用户提供高效和一致的支持，帮助支持人员，同时为计算机用户提供非常简单的支持体验。

2. 发明申请

US20050160421A1 Agent for collecting information about installed programs on a computer system 审中-公开
标题翻译：用于在计算机系统上收集有关已安装程序的信息的代理
公开(公告)号：US20050160421A1
公开(公告)日：2005-07-21
申请号：US11060983
申请日：2005-02-18
申请人： Vadim Bluvshteyn , Michael Sciacqua , Donald Munsil , Corneliu Lupu , Maoni Stephens , Mark Carroll , Steven Heinz
发明人： Vadim Bluvshteyn , Michael Sciacqua , Donald Munsil , Corneliu Lupu , Maoni Stephens , Mark Carroll , Steven Heinz
IPC分类号： G06F7/00 , G06F9/445
CPC分类号： G06F8/60 , Y10S707/99942 , Y10S707/99953
摘要： A standard reporting schema to represent applications and other information on a computer in a hierarchical manner, such as via an XML (extensible markup language) file. An agent or engine is provided to inventory a computer for installed applications or services and to output a report, or log file, conforming to the schema standard. A calculation may be performed on a subset of attributes stored in the log file for an application or a service so as generate a signature representing the subset. The signature may be stored with the log file, and may be accessed quickly in a database to determine whether or not the application is a particular application, or, if more particular resources are defined, to determine more specific information, such as whether the application is a particular version or run of the application.
摘要翻译：标准报告模式，用于以分层方式表示计算机上的应用程序和其他信息，例如通过XML（可扩展标记语言）文件。提供代理或引擎来清点已安装的应用程序或服务的计算机，并输出符合模式标准的报告或日志文件。可以对存储在应用或服务的日志文件中的属性的子集执行计算，以便生成表示子集的签名。签名可以与日志文件一起存储，并且可以在数据库中快速访问以确定应用是否是特定应用，或者如果定义了更多特定资源，则确定更具体的信息，例如应用是应用程序的特定版本或运行。

3. 发明授权

US07421490B2 Uniquely identifying a crashed application and its environment 有权
标题翻译：独特地识别坠毁的应用程序及其环境
公开(公告)号：US07421490B2
公开(公告)日：2008-09-02
申请号：US10140213
申请日：2002-05-06
申请人： Sudeep Bharati , Mark Derbecker , Mark Carroll , Corneliu Lupu
发明人： Sudeep Bharati , Mark Derbecker , Mark Carroll , Corneliu Lupu
IPC分类号： G06F15/173
CPC分类号： G06F11/0748 , G06F11/079 , G06F11/1004
摘要： The present invention provides a method for collecting information to uniquely identify an application on a client computer upon the occurrence of a reporting event, such as a crash. The method is implemented by providing a client computer having access to a network. In order to uniquely identify the application, the method generates an inventory of selected files stored in at least one directory, normally including the directory containing the application executable file. The method further generates an inventory of system properties for the client computer. The inventories are transmitted via the network to a server computer. Upon receipt by the server computer, the inventory information is compared with corresponding information in a database to determine whether the application can be uniquely identified. If the application can be identified, the user can be notified of a solution or other information in response to the reporting event. If no appropriate response can be found, the inventory data can be retained in the database for future reference.
摘要翻译：本发明提供了一种在发生诸如崩溃的报告事件之后收集信息以唯一地标识客户端计算机上的应用的方法。该方法通过提供具有对网络的访问的客户端计算机来实现。为了唯一地识别应用程序，该方法生成存储在至少一个目录中的所选文件的清单，通常包括包含应用程序可执行文件的目录。该方法进一步生成客户端计算机的系统属性清单。库存通过网络传输到服务器计算机。在由服务器计算机接收到之后，库存信息与数据库中的相应信息进行比较，以确定是否可以唯一地识别应用程序。如果可以识别应用程序，则可以响应于报告事件而向用户通知解决方案或其他信息。如果没有找到适当的响应，库存数据可以保留在数据库中以备将来参考。

4. 发明申请

US20070101324A1 Instrumentation to find the thread or process responsible for an application failure 失效
标题翻译：仪器查找负责应用程序失败的线程或进程
公开(公告)号：US20070101324A1
公开(公告)日：2007-05-03
申请号：US11413421
申请日：2006-04-28
申请人： Corneliu Lupu , Gerald Maffeo , Michael Krause , Stephan Doll , Vamshidhar Kommineni , William Hudson , Yi Meng
发明人： Corneliu Lupu , Gerald Maffeo , Michael Krause , Stephan Doll , Vamshidhar Kommineni , William Hudson , Yi Meng
IPC分类号： G06F9/455
CPC分类号： G06F11/366 , G06F9/524
摘要： An application programming interface (API) that leverages operating system instrumentation to provide a chain of threads and processes may alleviate some debugging complications. Specifically, the chain may start with the first thread in the process that experienced the original failure and end with the last thread upon which the first thread directly or indirectly depends. The API may aid debugging efforts by classifying all threads related or dependent upon an original failed thread into specific categories of failures, requesting further information from the originating OS concerning specific failed threads, and using that information to debug the failed application or process more thoroughly.
摘要翻译：利用操作系统仪器提供线程和进程链的应用程序编程接口（API）可以减轻一些调试的复杂性。具体来说，该链可以从经历原始故障的进程中的第一个线程开始，并以第一个线程直接或间接依赖的最后一个线程结束。 API可以通过将相关或依赖于原始故障线程的所有线程分类为特定类别的故障来帮助调试工作，从起始OS请求关于特定故障线程的进一步信息，并且使用该信息来更彻底地调试失败的应用或处理。

5. 发明申请

US20060112127A1 Method for efficiently mapping error messages to unique identifiers 审中-公开
标题翻译：有效地将错误消息映射到唯一标识符的方法
公开(公告)号：US20060112127A1
公开(公告)日：2006-05-25
申请号：US10994307
申请日：2004-11-23
申请人： Michael Krause , Alok Karnik , Corneliu Lupu , Stefan Sierakowski
发明人： Michael Krause , Alok Karnik , Corneliu Lupu , Stefan Sierakowski
IPC分类号： G06F17/00
CPC分类号： G06F8/75 , G06F8/60
摘要： A method and computer product for mapping an error message to an identifier to enable error reporting is provided. An error message hash vector is associated with a resource ID and a resource module. When an error message is displayed, substrings of text in the message are hashed and matched to a corresponding hash vector. The substrings are defined as text that is between the start of the message and wildcard string (a string that is dynamically inserted at runtime), between a wildcard string and the end of the message, or between two wildcard strings. Based on the hash of these substrings, error messages can be quickly and efficiently mapped to a corresponding resource ID and module, which can then be reported.
摘要翻译：提供了一种用于将错误消息映射到标识符以使得能够进行错误报告的方法和计算机产品。错误消息哈希向量与资源ID和资源模块相关联。当显示错误消息时，消息中的文本的子字符串被散列并匹配到相应的散列向量。子字符串定义为消息开头和通配符字符串（在运行时动态插入的字符串）之间的文本，通配符字符串和消息的结尾之间，或两个通配符之间。基于这些子串的散列，可以将错误消息快速高效地映射到相应的资源ID和模块，然后可以对其进行报告。

6. 发明申请

US20050102622A1 Method for providing feedback on windows, messages and dialog boxes 有权
公开(公告)号：US20050102622A1
公开(公告)日：2005-05-12
申请号：US11020885
申请日：2004-12-22
申请人： Mark Carroll , Corneliu Lupu , Kiran Raj
发明人： Mark Carroll , Corneliu Lupu , Kiran Raj
IPC分类号： G06F9/44 , G06F3/00
CPC分类号： G06F9/451
摘要： A method to globally place a feedback button in every dialog box, message box, and top-level window in every application and message box in an operating system to provide a user with the opportunity to provide feedback for the dialog box, message box, or top-level window. The system checks a setting to determine if and what type of box/window that a feedback button will be placed and if the setting is enabled, a feedback button with customizable text will be placed on the box/window when the box/window is displayed if the type of window being displayed matches the type specified as having a feedback button. The system loads a program file that provides instructions to the user on how to provide feedback to a developer or system administrator when the user selects the feedback button. Once the user enters feedback, this feedback is sent to wherever the program file designated the information to be sent. Information about the box/window being displayed, including information about how the application got to the point of displaying the box/window, is sent along with the feedback. The user may also be sent to a website to allow the user to see what other people have reported about the box/window.

7. 发明申请

US20050044057A1 Method and system for collecting information about applications on a computer system 失效
标题翻译：用于收集有关计算机系统上应用程序的信息的方法和系统
公开(公告)号：US20050044057A1
公开(公告)日：2005-02-24
申请号：US10644264
申请日：2003-08-20
申请人： Vadim Bluvshteyn , Michael Sciacqua , Donald Munsil , Corneliu Lupu , Maoni Stephens , Mark Carroll , Steven Heinz
发明人： Vadim Bluvshteyn , Michael Sciacqua , Donald Munsil , Corneliu Lupu , Maoni Stephens , Mark Carroll , Steven Heinz
IPC分类号： G06F7/00 , G06F9/445
CPC分类号： G06F8/60 , Y10S707/99942 , Y10S707/99953
摘要： A standard reporting schema to represent applications and other information on a computer in a hierarchical manner, such as via an XML (extensible markup language) file. An agent or engine is provided to inventory a computer for installed applications or services and to output a report, or log file, conforming to the schema standard. A calculation may be performed on a subset of attributes stored in the log file for an application or a service so as generate a signature representing the subset. The signature may be stored with the log file, and may be accessed quickly in a database to determine whether or not the application is a particular application, or, if more particular resources are defined, to determine more specific information, such as whether the application is a particular version or run of the application.
摘要翻译：标准报告模式，用于以分层方式表示计算机上的应用程序和其他信息，例如通过XML（可扩展标记语言）文件。提供代理或引擎来清点已安装的应用程序或服务的计算机，并输出符合模式标准的报告或日志文件。可以对存储在应用或服务的日志文件中的属性的子集执行计算，以便生成表示子集的签名。签名可以与日志文件一起存储，并且可以在数据库中快速访问以确定应用是否是特定应用，或者如果定义了更多特定资源，则确定更具体的信息，例如应用是应用程序的特定版本或运行。

8. 发明授权

US07529775B2 Method and system for collecting information about applications on a computer system 失效
标题翻译：用于收集有关计算机系统上应用程序的信息的方法和系统
公开(公告)号：US07529775B2
公开(公告)日：2009-05-05
申请号：US10644264
申请日：2003-08-20
申请人： Vadim Bluvshteyn , Michael Sciacqua , Donald J. Munsil , Corneliu Lupu , Maoni Stephens , Mark S. Carroll , Steven S. Heinz
发明人： Vadim Bluvshteyn , Michael Sciacqua , Donald J. Munsil , Corneliu Lupu , Maoni Stephens , Mark S. Carroll , Steven S. Heinz
IPC分类号： G06F17/30
CPC分类号： G06F8/60 , Y10S707/99942 , Y10S707/99953
摘要： A standard reporting schema to represent applications and other information on a computer in a hierarchical manner, such as via an XML (extensible markup language) file. An agent or engine is provided to inventory a computer for installed applications or services and to output a report, or log file, conforming to the schema standard. A calculation may be performed on a subset of attributes stored in the log file for an application or a service so as generate a signature representing the subset. The signature may be stored with the log file, and may be accessed quickly in a database to determine whether or not the application is a particular application, or, if more particular resources are defined, to determine more specific information, such as whether the application is a particular version or run of the application.
摘要翻译：标准报告模式，用于以分层方式表示计算机上的应用程序和其他信息，例如通过XML（可扩展标记语言）文件。提供代理或引擎来清点已安装的应用程序或服务的计算机，并输出符合模式标准的报告或日志文件。可以对存储在应用或服务的日志文件中的属性的子集执行计算，以便生成表示子集的签名。签名可以与日志文件一起存储，并且可以在数据库中快速访问以确定应用是否是特定应用，或者如果定义了更多特定资源，则确定更具体的信息，例如应用是应用程序的特定版本或运行。

9. 发明申请

US20060271591A1 Method and system for an incidental feedback platform 有权
标题翻译：附带反馈平台的方法和系统
公开(公告)号：US20060271591A1
公开(公告)日：2006-11-30
申请号：US11112208
申请日：2005-04-22
申请人： Shawn Murphy , Gabriel Aul , Hany Farag , Kinshuman Kinshuman , Corneliu Lupu , Gregory Nichols , Andre Vachon
发明人： Shawn Murphy , Gabriel Aul , Hany Farag , Kinshuman Kinshuman , Corneliu Lupu , Gregory Nichols , Andre Vachon
IPC分类号： G06F17/00
CPC分类号： G06F11/0769 , G06F11/0706 , G06F11/0781
摘要： A vertical can be a series of computer-executable instructions that, in response to an incident, collect information regarding that incident and transmit the information for analysis and possible helpful feedback to the user. A general purpose vertical can address types of incidents, such as crashes or hangs, across a variety of applications, while a custom vertical can be written to address application-specific incidents. Verticals can access underlying support mechanisms through an infrastructure, which can also enable applications to request that additional data be collected by the verticals, and set other preferences. Once the data is collected and transmitted, a vertical may receive feedback, that can be a request for additional information or feedback to the user. The feedback to the user can attempt to identify the incident and aid the user in recovering from it and avoiding it in the future.
摘要翻译：垂直可以是一系列计算机可执行指令，其响应于事件收集关于该事件的信息，并将用于分析的信息和可能有用的反馈传送给用户。通用垂直可以解决各种应用程序中的事件类型（如崩溃或挂起），同时可以编写自定义垂直方案来解决特定于应用程序的事件。垂直可以通过基础架构访问底层支持机制，这也可以使应用程序能够请求垂直方向收集附加数据，并设置其他首选项。一旦数据被收集和发送，垂直可以接收反馈，这可以是对附加信息的请求或对用户的反馈。对用户的反馈可以尝试识别事件并帮助用户从中恢复并避免将来。

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