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1. 发明授权

US08478624B1 Quality of records containing service data 失效
公开(公告)号：US08478624B1
公开(公告)日：2013-07-02
申请号：US13551277
申请日：2012-07-17
申请人： John A. Bivens , Valentina Salapura , Maja Vukovic
发明人： John A. Bivens , Valentina Salapura , Maja Vukovic
IPC分类号： G06Q10/10
CPC分类号： G06Q10/06395
摘要： An embodiment of the invention, directed to assessing quality of recorded service data, comprises the step of receiving a record containing service data at a service record evaluator. The method further comprises selecting at least one information field of a plurality of information fields contained in the received record, and determining a numerical quality score for each selected information field. Each of the quality scores is used to compute a cumulative quality score for the record, and it is determined whether the cumulative quality score is no less than a minimum quality threshold.

2. 发明授权

US08489441B1 Quality of records containing service data 失效
标题翻译：包含服务数据的记录质量
公开(公告)号：US08489441B1
公开(公告)日：2013-07-16
申请号：US13584378
申请日：2012-08-13
申请人： John A. Bivens , Valentina Salapura , Maja Vukovic
发明人： John A. Bivens , Valentina Salapura , Maja Vukovic
IPC分类号： G06Q10/00
CPC分类号： G06Q10/06395
摘要： An embodiment of the invention, directed to assessing quality of recorded service data, comprises the step of receiving a record containing service data at a service record evaluator. The method further comprises selecting at least one information field of a plurality of information fields contained in the received record, and determining a numerical quality score for each selected information field. Each of the quality scores is used to compute a cumulative quality score for the record, and it is determined whether the cumulative quality score is no less than a minimum quality threshold.
摘要翻译：针对评估记录的服务数据的质量的本发明的实施例包括在服务记录评估器处接收包含服务数据的记录的步骤。该方法还包括选择包含在所接收的记录中的多个信息字段的至少一个信息字段，以及确定每个所选信息字段的数字质量得分。每个质量分数用于计算记录的累积质量得分，并且确定累积质量得分是否不小于最小质量阈值。

3. 发明授权

US08868516B2 Managing enterprise data quality using collective intelligence 有权
标题翻译：使用集体智慧管理企业数据质量
公开(公告)号：US08868516B2
公开(公告)日：2014-10-21
申请号：US13399798
申请日：2012-02-17
申请人： Jim A. Laredo , Valentina Salapura , Maja Vukovic
发明人： Jim A. Laredo , Valentina Salapura , Maja Vukovic
IPC分类号： G06F7/00
CPC分类号： G06F7/00 , G06Q10/0637
摘要： An embodiment of the invention is directed to a method associated with a data processing system disposed to receive and process enterprise data. Responsive to receiving a specified data element, the method determines a data type to be used for the specified data element. The method selectively determines a confidence level of the specified data element, and selects a plurality of subject matter experts (SMEs), wherein the data type of the specified data element is used in selecting each SME. A request is dispatched to each of the SMEs to selectively revise and validate the specified data element. The specified data element is then updated in accordance with each revision provided by an SME in response to one of the requests.
摘要翻译：本发明的实施例涉及一种与被设置为接收和处理企业数据的数据处理系统相关联的方法。该方法响应于接收指定的数据元素，确定要用于指定数据元素的数据类型。该方法选择性地确定指定数据元素的置信水平，并选择多个主题专家（SME），其中在选择每个SME时使用指定数据元素的数据类型。向每个中小企业发送请求，以选择性地修改和验证指定的数据元素。然后根据中小企业响应于其中一个请求提供的每个修订来更新指定的数据元素。

4. 发明申请

US20130218846A1 MANAGING ENTERPRISE DATA QUALITY USING COLLECTIVE INTELLIGENCE 有权
标题翻译：使用集体智能管理企业数据质量
公开(公告)号：US20130218846A1
公开(公告)日：2013-08-22
申请号：US13399798
申请日：2012-02-17
申请人： Jim A. Laredo , Valentina Salapura , Maja Vukovic
发明人： Jim A. Laredo , Valentina Salapura , Maja Vukovic
IPC分类号： G06F7/00
CPC分类号： G06F7/00 , G06Q10/0637
摘要： An embodiment of the invention is directed to a method associated with a data processing system disposed to receive and process enterprise data. Responsive to receiving a specified data element, the method determines a data type to be used for the specified data element. The method selectively determines a confidence level of the specified data element, and selects a plurality of subject matter experts (SMEs), wherein the data type of the specified data element is used in selecting each SME. A request is dispatched to each of the SMEs to selectively revise and validate the specified data element. The specified data element is then updated in accordance with each revision provided by an SME in response to one of the requests.
摘要翻译：本发明的实施例涉及一种与被设置为接收和处理企业数据的数据处理系统相关联的方法。该方法响应于接收指定的数据元素，确定要用于指定数据元素的数据类型。该方法选择性地确定指定数据元素的置信水平，并且选择多个主题专家（SME），其中在选择每个SME时使用指定数据元素的数据类型。向每个中小企业发送请求，以选择性地修改和验证指定的数据元素。然后根据中小企业响应于其中一个请求提供的每个修订来更新指定的数据元素。

5. 发明授权

US08892709B2 Early generation of service requests 有权
标题翻译：早期的服务请求
公开(公告)号：US08892709B2
公开(公告)日：2014-11-18
申请号：US13224128
申请日：2011-09-01
申请人： Mark E. Podlaseck , Larisa Shwartz , Maja Vukovic
发明人： Mark E. Podlaseck , Larisa Shwartz , Maja Vukovic
IPC分类号： G06F15/173 , G06F17/30 , G06Q10/10
CPC分类号： G06F17/30 , G06Q10/107 , G06Q10/109
摘要： A method, data processing system, and computer program product for managing services. A computer identifies information in a number of discussions in a discussion forum. The computer determines that the information is associated with a service. The computer then generates a new request for the service in an absence of a current request for the service.
摘要翻译：一种管理服务的方法，数据处理系统和计算机程序产品。计算机在讨论论坛中的许多讨论中识别信息。计算机确定信息与服务相关联。然后，计算机在没有针对服务的当前请求的情况下生成针对服务的新请求。

6. 发明授权

US08594306B2 Providing information by a contact center 有权
标题翻译：通过联络中心提供信息
公开(公告)号：US08594306B2
公开(公告)日：2013-11-26
申请号：US12716544
申请日：2010-03-03
申请人： Jim Alain Laredo , Gopal Sarma Pingali , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao , Maja Vukovic
发明人： Jim Alain Laredo , Gopal Sarma Pingali , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao , Maja Vukovic
IPC分类号： H04M3/00
CPC分类号： H04M3/00
摘要： A method for a contact center to provide information to one or more users in response to one or more inquiries from the one or more users is presented. For example, the method includes accessing, using at least one client adaptor, at least one agent group that includes at least one agent having knowledge regarding the one or more inquiries. The method further includes the at least one agent responding to the one or more inquiries using the at least one client adaptor. The at least one agent group has pre-existing communications infrastructure that is accessed by a computing platform of the contact center using the at least one client adaptor.
摘要翻译：提出了一种用于响应于来自一个或多个用户的一个或多个查询而向一个或多个用户提供信息的联络中心的方法。例如，该方法包括使用至少一个客户端适配器访问至少一个代理组，所述代理组包括至少一个具有关于一个或多个查询的知识的代理。该方法还包括使用至少一个客户端适配器来响应于一个或多个查询的至少一个代理。所述至少一个代理组具有预先存在的通信基础设施，所述通信基础设施使用所述至少一个客户端适配器由所述联络中心的计算平台访问。

7. 发明申请

US20130179226A1 AUTOMATED TASK PRICING IN CROWDSOURCING MARKETPLACES 审中-公开
标题翻译：自动化在市场营销中的任务定价
公开(公告)号：US20130179226A1
公开(公告)日：2013-07-11
申请号：US13346000
申请日：2012-01-09
申请人： Samuel S. Adams , Rajarshi Das , Maja Vukovic
发明人： Samuel S. Adams , Rajarshi Das , Maja Vukovic
IPC分类号： G06Q30/02
CPC分类号： G06Q30/02
摘要： Illustrative embodiments disclose pricing tasks by receiving a request comprising a task and a description of the task and then identifying the type of task based on the description. A pricing module retrieves a condition in a marketplace associated with the type and selects a strategy for pricing based on a rule for the type. The module then generates a price for the task using the strategy, and it adjusts the price based on the condition.
摘要翻译：说明性实施例通过接收包括任务和任务描述的请求来公开定价任务，然后基于描述来识别任务的类型。定价模块检索与类型相关联的市场中的条件，并根据类型的规则选择定价策略。该模块然后使用策略为任务生成价格，并根据条件调整价格。

8. 发明申请

US20110216897A1 Providing Information by a Contact Center 有权
标题翻译：通过联络中心提供信息
公开(公告)号：US20110216897A1
公开(公告)日：2011-09-08
申请号：US12716544
申请日：2010-03-03
申请人： Jim Alain Laredo , Gopal Sarma Pingali , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao , Maja Vukovic
发明人： Jim Alain Laredo , Gopal Sarma Pingali , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao , Maja Vukovic
IPC分类号： H04M3/00
CPC分类号： H04M3/00
摘要： A method for a contact center to provide information to one or more users in response to one or more inquiries from the one or more users is presented. For example, the method includes accessing, using at least one client adaptor, at least one agent group that includes at least one agent having knowledge regarding the one or more inquiries. The method further includes the at least one agent responding to the one or more inquiries using the at least one client adaptor. The at least one agent group has pre-existing communications infrastructure that is accessed by a computing platform of the contact center using the at least one client adaptor.
摘要翻译：提出了一种用于响应于来自一个或多个用户的一个或多个查询而向一个或多个用户提供信息的联络中心的方法。例如，该方法包括使用至少一个客户端适配器访问至少一个代理组，所述代理组包括至少一个具有关于一个或多个查询的知识的代理。该方法还包括使用至少一个客户端适配器来响应于一个或多个查询的至少一个代理。所述至少一个代理组具有预先存在的通信基础设施，所述通信基础设施使用所述至少一个客户端适配器由所述联络中心的计算平台访问。

9. 发明授权

US08639638B2 Enabling a support service to provide automated problem resolution based on real time chat analytics 失效
标题翻译：启用支持服务，根据实时聊天分析提供自动化问题解决
公开(公告)号：US08639638B2
公开(公告)日：2014-01-28
申请号：US13011108
申请日：2011-01-21
申请人： Zon-Yin Shae , Maja Vukovic
发明人： Zon-Yin Shae , Maja Vukovic
IPC分类号： G06F17/21
CPC分类号： G06F17/30637
摘要： An embodiment of the invention directed to a method for resolving a problem detected in a data processing machine includes establishing a chat link between a machine user and a support service agent, for enabling a conversation therebetween. One or more initial messages sent from the user to the agent over the link is analyzed, to generate a goal associated with the detected problem. The goal is applied as an input to an AI planning component, which is operated in response to the goal to produce an initial set of actions for achieving the goal. Messages sent from the user to the agent subsequent to the initial messages are analyzed, and responsive to such analysis, the initial set of actions is selectively changed to an updated set of actions, for use in achieving the goal.
摘要翻译：针对解决在数据处理机器中检测到的问题的方法的本发明的实施例包括在机器用户和支持服务代理之间建立聊天链接，以实现其间的通话。分析从用户通过链路发送到代理的一个或多个初始消息，以产生与检测到的问题相关联的目标。该目标被应用于AI计划组件的输入，AI计划组件响应于为实现目标而产生初始动作集的目的而运行。分析从初始消息之后从用户发送到代理的消息，并且响应于这种分析，初始动作集被选择性地更改为更新的一组动作，以用于实现目标。

10. 发明申请

US20110258215A1 SOCIAL NETWORK BASED INFORMATION DISCOVERY ABOUT NETWORK DATA PROCESSING SYSTEMS 有权
标题翻译：基于社会网络的信息发现关于网络数据处理系统
公开(公告)号：US20110258215A1
公开(公告)日：2011-10-20
申请号：US12759947
申请日：2010-04-14
申请人： Vijay K. Naik , Maja Vukovic
发明人： Vijay K. Naik , Maja Vukovic
IPC分类号： G06F15/16 , G06F17/30 , G06F3/01
CPC分类号： H04L67/30 , G06Q10/06 , G06Q10/10
摘要： According to one embodiment of the present invention, a method is present for analyzing a network data processing system. Known information about the network data processing system is obtained by a computer system. A model of the network data processing system is created by the computer system using the known information. Missing information about the network data processing system is identified by the computer system in the model of the network data processing system. A number of people is selected by the computer system for obtaining the missing information. A number of requests to the number of people is sent by the computer system for the missing information. Each request includes the model. In response to receiving a number of responses to the number of requests by the computer system, the computer system updates the model.
摘要翻译：根据本发明的一个实施例，存在用于分析网络数据处理系统的方法。关于网络数据处理系统的已知信息由计算机系统获得。网络数据处理系统的模型由计算机系统使用已知信息创建。关于网络数据处理系统的缺失信息由网络数据处理系统模型中的计算机系统识别。计算机系统选择了一些人来获取丢失的信息。计算机系统发送一些针对人数的请求，以获取丢失的信息。每个请求都包含模型。响应于接收到对计算机系统的请求数量的多个响应，计算机系统更新模型。

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