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1. 发明授权

US5819029A Third party verification system and method 失效
公开(公告)号：US5819029A
公开(公告)日：1998-10-06
申请号：US803409
申请日：1997-02-20
申请人： Jim G. Edwards , Robert W. Taylor , William J. Hokanson , Lynn A. Evans , Patricia A. Middleton , Frederick G. Lauckner , Andres E. Martinez , Edmond Jacobs
发明人： Jim G. Edwards , Robert W. Taylor , William J. Hokanson , Lynn A. Evans , Patricia A. Middleton , Frederick G. Lauckner , Andres E. Martinez , Edmond Jacobs
IPC分类号： G06F11/00 , G10L17/00 , H04L29/06 , H04M3/38 , H04M3/51 , H04M11/10
CPC分类号： H04M3/5158 , G10L17/00 , G10L17/22 , H04M3/382 , H04M3/51
摘要： An automated third party verification system and method for verifying a customer's authorization to switch long distance service providers. The system broadly comprises a customer database manager, a third party verification (TPV) interactive voice response (IVR) system, and a TPV management system. The customer database manager contacts the customer and, responsive to the customer's authorization to switch long distance carriers, creates a text file of the customer's responses to a series of questions supporting the authorization. The text file is sent to the TPV IVR system. The TPV IVR system directs a series of scripted questions, corresponding to those already asked by the customer database manager, to the customer and records the responses as voice clips. The TPV management system presents the voice clips and the corresponding text file to a verifier through a voice data verification module. Verifications made by the verifier through the voice data verification module are monitored by a quality assurance processor within the TPV management system. The quality assurance processor targets suspect verifications and accelerates the input of test entries to the voice data verification module to confirm invalid verifications. Final verification status, when determined, is sent by the quality assurance processor to the customer database manager.

2. 发明授权

US06275940B1 Methods for verifying information during telemarketing operations 失效
标题翻译：在电话营销操作期间验证信息的方法
公开(公告)号：US06275940B1
公开(公告)日：2001-08-14
申请号：US09553091
申请日：2000-04-17
申请人： Jim G. Edwards , Robert W. Taylor , William J. Hokanson , Lynn A. Evans , Patricia A. Middleton , Frederick G. Lauckner , Andres E. Martinez , Edmond Jacobs
发明人： Jim G. Edwards , Robert W. Taylor , William J. Hokanson , Lynn A. Evans , Patricia A. Middleton , Frederick G. Lauckner , Andres E. Martinez , Edmond Jacobs
IPC分类号： G06F1100
CPC分类号： H04M3/5158 , G10L17/00 , G10L17/22 , H04M3/382 , H04M3/51
摘要： An automated third party verification system and method for verifying a customer's authorization to switch long distance service providers. The system broadly comprises a customer database manager, a third party verification (TPV) interactive voice response (IVR) system, and a TPV management system. The customer database manager contacts the customer and, responsive to the customer's authorization to switch long distance carriers, creates a text file of the customer's responses to a series of questions supporting the authorization. The text file is sent to the TPV IVR system. The TPV IVR system directs a series of scripted questions, corresponding to those already asked by the customer database manager, to the customer and records the responses as voice clips. The TPV management system presents the voice clips and the corresponding text file to a verifier through a voice data verification module. Verifications made by the verifier through the voice data verification module are monitored by a quality assurance processor within the TPV management system. The quality assurance processor targets suspect verifications and accelerates the input of test entries to the voice data verification module to confirm invalid verifications. Final verification status, when determined, is sent by the quality assurance processor to the customer database manager.
摘要翻译：一种用于验证客户切换长途服务提供商的授权的自动化第三方验证系统和方法。该系统广泛地包括客户数据库管理器，第三方验证（TPV）交互式语音响应（IVR）系统和TPV管理系统。客户数据库管理员与客户联系，并根据客户授权转移长途运营商，创建客户对一系列支持授权的问题回复的文本文件。文本文件被发送到TPV IVR系统。 TPV IVR系统将一系列与客户数据库管理员已经要求的脚本相关的问题指导给客户，并将响应记录为语音片段。 TPV管理系统通过语音数据验证模块将语音片段和相应的文本文件提供给验证者。验证者通过语音数据验证模块进行的验证由TPV管理系统内的质量保证处理器进行监控。质量保证处理器针对可疑的验证，并将测试条目的输入加速到语音数据验证模块，以确认无效验证。确定后的最终验证状态由质量保证处理器发送给客户数据库管理员。

3. 发明授权

US6070241A Third party verification system and method 失效
标题翻译：第三方验证制度和方法
公开(公告)号：US6070241A
公开(公告)日：2000-05-30
申请号：US150404
申请日：1998-09-10
申请人： Jim G. Edwards , Robert W. Taylor , William J. Hokanson , Lynn A. Evans , Patricia A. Middleton , Frederick G. Lauckner , Andres E. Martinez , Edmond Jacobs
发明人： Jim G. Edwards , Robert W. Taylor , William J. Hokanson , Lynn A. Evans , Patricia A. Middleton , Frederick G. Lauckner , Andres E. Martinez , Edmond Jacobs
IPC分类号： G06F11/00 , G10L17/00 , H04L29/06 , H04M3/38 , H04M3/51
CPC分类号： H04M3/5158 , G10L17/00 , G10L17/22 , H04M3/382 , H04M3/51
摘要： An automated third party verification system and method for verifying a customer's authorization to switch long distance service providers. The system broadly comprises a customer database manager, a third party verification (TPV) interactive voice response (IVR) system, and a TPV management system. The customer database manager contacts the customer and, responsive to the customer's authorization to switch long distance carriers, creates a text file of the customer's responses to a series of questions supporting the authorization. The text file is sent to the TPV IVR system. The TPV IVR system directs a series of scripted questions, corresponding to those already asked by the customer database manager, to the customer and records the responses as voice clips. The TPV management system presents the voice clips and the corresponding text file to a verifier through a voice data verification module. Verifications made by the verifier through the voice data verification module are monitored by a quality assurance processor within the TPV management system. The quality assurance processor targets suspect verifications and accelerates the input of test entries to the voice data verification module to confirm invalid verifications. Final verification status, when determined, is sent by the quality assurance processor to the customer database manager.
摘要翻译：一种用于验证客户切换长途服务提供商的授权的自动化第三方验证系统和方法。该系统广泛地包括客户数据库管理器，第三方验证（TPV）交互式语音响应（IVR）系统和TPV管理系统。客户数据库管理员与客户联系，并根据客户授权转移长途运营商，创建客户对一系列支持授权的问题回复的文本文件。文本文件被发送到TPV IVR系统。 TPV IVR系统将一系列与客户数据库管理员已经要求的脚本相关的问题指导给客户，并将响应记录为语音片段。 TPV管理系统通过语音数据验证模块将语音片段和相应的文本文件提供给验证者。验证者通过语音数据验证模块进行的验证由TPV管理系统内的质量保证处理器进行监控。质量保证处理器针对可疑的验证，并将测试条目的输入加速到语音数据验证模块，以确认无效验证。确定后的最终验证状态由质量保证处理器发送给客户数据库管理员。

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