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    • 1. 发明申请
    • SYSTEMS AND METHODS FOR A SERVICE BASED SOCIAL NETWORK USING TAGGING TECHNOLOGY
    • 基于服务的社会网络使用标签技术的系统和方法
    • US20140019555A1
    • 2014-01-16
    • US13547241
    • 2012-07-12
    • Jian CaiSimin Cai
    • Jian CaiSimin Cai
    • G06F15/16
    • G06Q10/10G06Q30/02G06Q50/01
    • A human-centric distributed network operating system that includes a platform for facilitating remote collaboration on a large scale is provided. The platform permits resources, in the form of data, to be tagged and the tags are structured into a hierarchy, called namespaces, that are available for facilitating service based social network applications. The tags may further be assigned colors for performing operations associated with handling certain applications, such as image related operations or graphic user interfaces. By integrating these tools into a platform, users may seamlessly communicate with others to build communities of any desired size and for any desired purpose. The human-centric distributed network operating system may be used to facilitate various service based social network applications. The platform provides a scalable product for real time communications in an open, collaborative environment.
    • 提供了以人为中心的分布式网络操作系统,其包括用于大规模远程协作的平台。 该平台允许以数据形式对资源进行标记,并将标签结构化为称为命名空间的层次结构,可用于促进基于服务的社交网络应用程序。 标签还可以分配用于执行与处理某些应用相关联的操作的颜色,诸如图像相关操作或图形用户界面。 通过将这些工具集成到一个平台中,用户可以与他人无缝沟通,以建立任何所需大小和任何所需目的的社区。 以人为中心的分布式网络操作系统可以用于促进各种基于服务的社交网络应用。 该平台为开放,协作的环境中的实时通信提供了可扩展的产品。
    • 2. 发明申请
    • System and method for interactively and progressively determining customer satisfaction within a networked community
    • 在网络社区内交互,逐步确定客户满意度的系统和方法
    • US20060106670A1
    • 2006-05-18
    • US10986768
    • 2004-11-15
    • Simin CaiSong Wang
    • Simin CaiSong Wang
    • G07B15/00G07B15/02
    • G06Q30/02
    • A method and system for interactively and progressively processing and determining customer satisfaction from data gathered within an online community comprises of a group of participants connected via a computer network such as the Internet. A customer satisfaction and experience processing system comprises a participant or user interface (“front interface”), a database, a search engine, a customer satisfaction processing algorithm, an intelligent optimizer, and an optional report generator. The front interface is accessible via the network, thereby allowing any participant to interactively share experiences with respct to listed items (i.e., products or services). The database stores identification information and data pertaining to the participants' satisfaction and experiences with particular items. The algorithm processes the input data and produces ranking scores for individual items. The intelligent optimizer analyzes a participant's individual profile to predict and/or recommend one or more of the items from those offered by many different providers, which are the items most likely to provide the participant with the highest level of satisfaction and the best customer experience. The report generator conducts marketing analysis and produces electronic reports for customers and item providers. The search engine permits retrieval of data from the database upon participants' input queries.
    • 一种用于通过在线社区中收集的数据交互地且逐步地处理和确定顾客满意度的方法和系统包括通过诸如因特网的计算机网络连接的一组参与者。 客户满意度和经验处理系统包括参与者或用户界面(“前端”),数据库,搜索引擎,客户满意度处理算法,智能优化器和可选的报告生成器。 前端接口可以通过网络访问,从而允许任何参与者交互地分享与列出的项目(即产品或服务)相关的体验。 数据库存储与参与者对特定项目的满意度和体验有关的识别信息和数据。 该算法处理输入数据并产生单个项目的排名分数。 智能优化器分析参与者的个人资料以预测和/或推荐来自由许多不同提供者提供的一个或多个项目中的一个或多个项目,这些是最有可能为参与者提供最高水平的满意度和最佳客户体验的项目。 报告生成器进行营销分析,并为客户和项目提供商生成电子报告。 搜索引擎允许从参与者的输入查询中从数据库检索数据。