专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

1. 发明授权

US08848899B2 Operator network that routes customer care calls based on subscriber / device profile and CSR skill set 有权
标题翻译：基于订户/设备配置文件和CSR技能集的路由客户服务呼叫的运营商网络
公开(公告)号：US08848899B2
公开(公告)日：2014-09-30
申请号：US12057004
申请日：2008-03-27
申请人： Jeffrey Brunet , Ian Collins , Yousuf Chowdhary , Bindu Rama Rao
发明人： Jeffrey Brunet , Ian Collins , Yousuf Chowdhary , Bindu Rama Rao
IPC分类号： H04M3/00 , H04M5/00 , H04M3/523
CPC分类号： H04M3/5233 , H04M2203/2066
摘要： An operator network is capable of routing incoming customer care calls to specific customer care representatives based on a subscriber profile and customer service representative (CSR) skill set. The device profile is retrieved from the mobile handset while the incoming customer care call is in a queue waiting to be connected to a CSR. The retrieved device profile is also used to determine an appropriate CSR to handle an incoming customer care call.
摘要翻译：运营商网络能够基于订户简档和客户服务代表（CSR）技能集，将传入的客户服务呼叫路由到特定的客户服务代表。从移动手持机检索设备配置文件，而进入的客户服务呼叫处于等待连接到CSR的队列中。检索到的设备配置文件还用于确定适当的CSR以处理传入的客户服务呼叫。

2. 发明申请

US20080175372A1 OPERATOR NETWORK THAT ROUTES CUSTOMER CARE CALLS BASED ON SUBSCRIBER / DEVICE PROFILE AND CSR SKILL SET 有权
标题翻译：操作员网络，路由客户根据订阅者/设备配置文件和企业社会责任技巧设置呼叫
公开(公告)号：US20080175372A1
公开(公告)日：2008-07-24
申请号：US12057004
申请日：2008-03-27
申请人： Jeffrey Brunet , Ian Collins , Yousuf Chowdhary , Bindu Rama Rao
发明人： Jeffrey Brunet , Ian Collins , Yousuf Chowdhary , Bindu Rama Rao
IPC分类号： H04M3/00
CPC分类号： H04M3/5233 , H04M2203/2066
摘要： An operator network is capable of routing incoming customer care calls to specific customer care representatives based on a subscriber profile and customer service representative (CSR) skill set. The device profile is retrieved from the mobile handset while the incoming customer care call is in a queue waiting to be connected to a CSR. The retrieved device profile is also used to determine an appropriate CSR to handle an incoming customer care call.
摘要翻译：运营商网络能够基于订户简档和客户服务代表（CSR）技能集，将传入的客户服务呼叫路由到特定的客户服务代表。从移动手持机检索设备配置文件，而进入的客户服务呼叫处于等待连接到CSR的队列中。检索到的设备配置文件还用于确定适当的CSR以处理传入的客户服务呼叫。

3. 发明申请

US20060143058A1 Operator network that routes customer care calls based on subscriber/device profile and CSR skill set 有权
标题翻译：基于订户/设备配置文件和CSR技能集的路由客户服务呼叫的运营商网络
公开(公告)号：US20060143058A1
公开(公告)日：2006-06-29
申请号：US11247459
申请日：2005-10-11
申请人： Jeffrey Brunet , Ian Collins , Yousuf Chowdhary , Bindu Rama Rao
发明人： Jeffrey Brunet , Ian Collins , Yousuf Chowdhary , Bindu Rama Rao
IPC分类号： G06F9/44
CPC分类号： H04M3/5233 , H04M2203/2066
摘要： An operator network is capable of routing incoming customer care calls to specific customer care representatives based on a subscriber profile and customer service representative (CSR) skill set. The device profile is retrieved from the mobile handset while the incoming customer care call is in a queue waiting to be connected to a CSR. The retrieved device profile is also used to determine an appropriate CSR to handle an incoming customer care call.
摘要翻译：运营商网络能够基于订户简档和客户服务代表（CSR）技能集，将传入的客户服务呼叫路由到特定的客户服务代表。从移动手持机检索设备配置文件，而进入的客户服务呼叫处于等待连接到CSR的队列中。检索到的设备配置文件还用于确定适当的CSR以处理传入的客户服务呼叫。

4. 发明授权

US07401320B2 Operator network that routes customer care calls based on subscriber/device profile and CSR skill set 有权
标题翻译：基于订户/设备配置文件和CSR技能集的路由客户服务呼叫的运营商网络
公开(公告)号：US07401320B2
公开(公告)日：2008-07-15
申请号：US11247459
申请日：2005-10-11
申请人： Jeffrey Brunet , Ian Collins , Yousuf Chowdhary , Bindu Rama Rao
发明人： Jeffrey Brunet , Ian Collins , Yousuf Chowdhary , Bindu Rama Rao
IPC分类号： G06F9/44
CPC分类号： H04M3/5233 , H04M2203/2066
摘要： An operator network is capable of routing incoming customer care calls to specific customer care representatives based on a subscriber profile and customer service representative (CSR) skill set. The device profile is retrieved from the mobile handset while the incoming customer care call is in a queue waiting to be connected to a CSR. The retrieved device profile is also used to determine an appropriate CSR to handle an incoming customer care call.
摘要翻译：运营商网络能够基于订户简档和客户服务代表（CSR）技能集，将传入的客户服务呼叫路由到特定的客户服务代表。从移动手持机检索设备配置文件，而进入的客户服务呼叫处于等待连接到CSR的队列中。检索到的设备配置文件还用于确定适当的CSR以处理传入的客户服务呼叫。

5. 发明授权

US08195444B2 Systems and methods for automated diagnosis and repair of storage devices 失效
标题翻译：存储设备自动诊断和修复的系统和方法
公开(公告)号：US08195444B2
公开(公告)日：2012-06-05
申请号：US11699877
申请日：2007-01-29
申请人： Jeffrey Brunet , Ian Collins , Yousuf Chowdhary , Eric Li
发明人： Jeffrey Brunet , Ian Collins , Yousuf Chowdhary , Eric Li
IPC分类号： G06F9/455
CPC分类号： G06F11/261
摘要： A peripheral electronic device includes a health check application configured to execute automatically upon connection of the peripheral device to a data source, such as a personal computer. The health check application can diagnose problems and if necessary, repair the problems with the peripheral device, the data source, or both. Examples of problems include corrupted data and indications of software, firmware, and hardware failures or impending failures. In some instances, the health check application can provide a warning of an impending failure. The health check application, after initially executing, can be triggered in various ways to scan again for problems. In addition to finding and repairing problems, the health check application can also attend to maintenance.
摘要翻译：外围电子设备包括健康检查应用，其配置为在外围设备连接到数据源（例如个人计算机）时自动执行。健康检查应用程序可以诊断问题，如有必要，可以修复外围设备，数据源或两者的问题。问题的例子包括损坏的数据和软件，固件，硬件故障或即将发生的故障的指示。在某些情况下，健康检查应用程序可以提供即将发生故障的警告。健康检查应用程序在初始执行后可以通过各种方式触发，以再次扫描问题。除了查找和修复问题外，健康检查应用程序也可以参加维护。

6. 发明授权

US07899662B2 Data backup system including a data protection component 有权
标题翻译：数据备份系统包括数据保护组件
公开(公告)号：US07899662B2
公开(公告)日：2011-03-01
申请号：US11605770
申请日：2006-11-28
申请人： Jeffrey Brunet , Ian Collins , Yousuf Chowdhary , Eric Li , Alex Lemelev
发明人： Jeffrey Brunet , Ian Collins , Yousuf Chowdhary , Eric Li , Alex Lemelev
IPC分类号： G06F9/455 , G06F13/20
CPC分类号： G06F3/0605 , G06F3/0632 , G06F3/065 , G06F3/0676 , G06F3/0677 , G06F3/0679 , G06F11/1451 , G06F11/1456 , G06F11/1461
摘要： A data backup system is provided for backing up data files from a data source and for securing those data files against accidental modification or deletion. The system comprises storage and a data protection component that includes an application programming interface defining a command set. The system can also comprise a backup application that is configured to use the commands of the command set. The data protection component allows applications that use the commands of the command set, such as the backup application, to access the storage of the system. The data protection component prevents operating systems and applications that do not use the commands of the command set from accessing the storage. The data protection function of the data protection component can optionally be disabled to allow open access to the storage.
摘要翻译：提供数据备份系统，用于从数据源备份数据文件，并保护这些数据文件免受意外修改或删除。该系统包括存储和数据保护组件，其包括定义命令集的应用程序编程接口。系统还可以包括配置为使用命令集的命令的备份应用程序。数据保护组件允许使用命令集的命令（如备份应用程序）访问系统存储的应用程序。数据保护组件防止不使用命令集命令的操作系统和应用程序访问存储。可以选择禁用数据保护组件的数据保护功能，以允许对存储器的打开访问。

7. 发明申请

US20090031298A1 System and method for automated installation and/or launch of software 审中-公开
标题翻译：用于自动安装和/或启动软件的系统和方法
公开(公告)号：US20090031298A1
公开(公告)日：2009-01-29
申请号：US12157671
申请日：2008-06-11
申请人： Jeffrey Brunet , Yousuf Chowdhary , Ian Collins , Alex Lemelov
发明人： Jeffrey Brunet , Yousuf Chowdhary , Ian Collins , Alex Lemelov
IPC分类号： G06F9/445
CPC分类号： G06F8/62 , G06F8/61
摘要： Automated installation and launch of software on a computing system is accomplished by stored program code that determines the computing system configuration, selects a version of the software accordingly, uninstalls any software already installed on the computing system that conflicts with the software to be installed and launched, terminates any process running on the computing system that conflicts with the software to be installed and launched, and suppresses displays on the computing system while installing and launching the software on the computing system.
摘要翻译：在计算系统上自动安装和启动软件是通过存储的程序代码来实现的，该程序代码确定计算系统配置，相应地选择软件版本，卸载已经安装在计算系统上的与要安装和启动的软件冲突的软件，终止在计算系统上运行的与要安装和启动的软件冲突的进程，并在计算系统上安装和启动软件时抑制计算系统上的显示。

8. 发明申请

US20090030955A1 Automated data backup with graceful shutdown for vista-based system 审中-公开
标题翻译：自动数据备份与基于vista的系统正常关机
公开(公告)号：US20090030955A1
公开(公告)日：2009-01-29
申请号：US12284682
申请日：2008-09-24
申请人： Jeffrey Brunet , Yousuf Chowdhary , Ian Collins
发明人： Jeffrey Brunet , Yousuf Chowdhary , Ian Collins
IPC分类号： G06F17/30
CPC分类号： G06F11/1458 , G06F11/1456
摘要： A data backup device including a backup application is plugged into a data source running the Microsoft Windows Vista operating system. The data backup device reports itself as a removable storage device to the Vista OS thus causing the AutoRun functionality of Vista to locate and launch the backup application which performs a backup operation on the data source. Launching the backup application can be via an automated installation and launch process. Should the backup device become unplugged from the data source, the backup application is gracefully shutdown. The backup device including the backup application can be created by downloading a backup package containing the backup application and installing it on a user-specified device.
摘要翻译：包含备份应用程序的数据备份设备插入运行Microsoft Windows Vista操作系统的数据源。数据备份设备将自身报告为Vista OS的可移动存储设备，从而导致Vista的AutoRun功能定位和启动在数据源上执行备份操作的备份应用程序。启动备份应用程序可以通过自动安装和启动过程。如果备份设备从数据源拔下，备份应用程序将正常关闭。可以通过下载包含备份应用程序的备份包并将其安装在用户指定的设备上来创建包括备份应用程序的备份设备。

9. 发明申请

US20080243466A1 Systems and methods for converting a media player into a backup device 有权
标题翻译：将媒体播放器转换为备份设备的系统和方法
公开(公告)号：US20080243466A1
公开(公告)日：2008-10-02
申请号：US12156316
申请日：2008-05-30
申请人： Jeffrey Brunet , Yousuf Chowdhary , Ian Collins , Hai Sheng Pan , Valerity Kusov
发明人： Jeffrey Brunet , Yousuf Chowdhary , Ian Collins , Hai Sheng Pan , Valerity Kusov
IPC分类号： G06F12/16 , G06F9/455 , G06F17/30
CPC分类号： G06F11/1451 , G06F11/1456 , G06F11/1458 , G06F11/1461
摘要： A data backup system is provided that when coupled to a data source, such as a personal computer, and a media player, such an Apple Computer iPod, the data backup system blocks certain communications between the data source and the media player thus preventing the data source from recognizing the media player as such thereby avoiding the launching of synchronization software for the media player, the data backup system also causing the automatic launching of a backup application stored on the data backup system so that data files can be located on the data source and then backed up to the media player.
摘要翻译：提供了一种数据备份系统，当耦合到数据源（例如个人计算机）和诸如Apple Computer iPod的媒体播放器时，数据备份系统阻止数据源和媒体播放器之间的某些通信，从而防止数据源于识别媒体播放器，从而避免了为媒体播放器启动同步软件，数据备份系统还导致存储在数据备份系统上的备份应用的自动启动，使得数据文件可以位于数据源然后备份到媒体播放器。

10. 发明申请

US20070225962A1 Automatic connection to an online service provider from a backup system 有权
标题翻译：从备份系统自动连接到在线服务提供商
公开(公告)号：US20070225962A1
公开(公告)日：2007-09-27
申请号：US11801240
申请日：2007-05-08
申请人： Jeffrey Brunet , Ian Collins , Yousuf Chowdhary , Eric Li
发明人： Jeffrey Brunet , Ian Collins , Yousuf Chowdhary , Eric Li
IPC分类号： G06F9/455
CPC分类号： G06F11/1456 , G06F11/1451 , G06F11/1458 , G06F11/1461 , G07F17/0014
摘要： A software application is provided for a user to select a backed up data file and specify a task to be performed by an online service provider on the selected file. The application automatically connects to the online service provider and uploads the selected file for the online service provider to perform the task. Tasks that can be performed include printing, sharing, viewing, playing and archiving the selected file. Task preferences, user settings and user information can also be specified by the user and uploaded to the online service provider. Automatic connection to the online service provider can be via default setting, selected file type, or specified task. Alternatively, the user can designate which service provider is to perform the task. Payment for the task can be accomplished via bundled credits or by other payment mechanisms.
摘要翻译：提供软件应用程序供用户选择备份的数据文件，并指定由所选文件上的在线服务提供商执行的任务。应用程序自动连接到在线服务提供商，并上传所选文件以供在线服务提供商执行任务。可执行的任务包括打印，共享，查看，播放和归档所选文件。任务首选项，用户设置和用户信息也可以由用户指定并上传到在线服务提供商。可以通过默认设置，选定的文件类型或指定的任务自动连接到在线服务提供商。或者，用户可以指定哪个服务提供者要执行任务。任务的付款可以通过捆绑信用或其他支付机制来完成。

你已经成功收藏专利！

检索式保存成功!

IPRDB

热门服务

关于我们

友情链接

联系方式