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1. 发明授权

US08438117B2 Method and system for managing service levels provided by service providers 失效
标题翻译：用于管理服务提供商提供的服务级别的方法和系统
公开(公告)号：US08438117B2
公开(公告)日：2013-05-07
申请号：US11314373
申请日：2005-12-20
申请人： Jean-Marc Berthaud , Melissa Buco , Rong N. Chang , Joel D. Dalsky , Shih-Chung Fang , Laura Zaihua Luan , Lee Tsiao , Christopher Ward
发明人： Jean-Marc Berthaud , Melissa Buco , Rong N. Chang , Joel D. Dalsky , Shih-Chung Fang , Laura Zaihua Luan , Lee Tsiao , Christopher Ward
IPC分类号： G06Q10/00 , G06F11/30 , G21C17/00
CPC分类号： H04L41/5019 , G06Q30/02
摘要： A method and system for managing a service level of a service provided by a service provider to a customer under a service level agreement. The actual measurement data is adjudicated to correct the measurement data in accordance with at least one adjudication element that provides information relating to how to correct the measurement data. The adjudicated measurement data is transformed into operational data by being reorganized into one or more groups of data. The operational data is evaluated by applying a formula to the operational data, resulting in the operational data being configured for being subsequently qualified. The operational data is qualified by comparing the evaluated operational data with specified service level targets for at least one service level period and identifying operational data points meeting and/or not meeting the specified service level targets.
摘要翻译：一种用于根据服务级别协议来管理服务提供商向客户提供的服务的服务水平的方法和系统。根据提供与如何校正测量数据有关的信息的至少一个判定元件，裁定实际测量数据来校正测量数据。通过重新组织成一组或多组数据，将裁定的测量数据转换为操作数据。通过对运行数据应用公式来评估运行数据，从而使运行数据配置为随后进行合格。操作数据通过将评估的操作数据与至少一个服务级别周期的指定服务级别目标进行比较并识别会议和/或不符合指定的服务级别目标的操作数据点来限定。

2. 发明申请

US20060171509A1 Method and system for managing service levels provided by service providers 失效
公开(公告)号：US20060171509A1
公开(公告)日：2006-08-03
申请号：US11314373
申请日：2005-12-20
申请人： Jean-Marc Berthaud , Melissa Buco , Rong Chang , Joel Dalsky , Shih-Chung Fang , Laura Luan , Lee Tsiao , Christopher Ward
发明人： Jean-Marc Berthaud , Melissa Buco , Rong Chang , Joel Dalsky , Shih-Chung Fang , Laura Luan , Lee Tsiao , Christopher Ward
IPC分类号： H04M1/24
CPC分类号： H04L41/5019 , G06Q30/02
摘要： A method and system for managing a service level of a service provided by a service provider to a customer under a service level agreement. The actual measurement data is adjudicated to correct the measurement data in accordance with at least one adjudication element that provides information relating to how to correct the measurement data. The adjudicated measurement data is transformed into operational data by being reorganized into one or more groups of data. The operational data is evaluated by applying a formula to the operational data, resulting in the operational data being configured for being subsequently qualified. The operational data is qualified by comparing the evaluated operational data with specified service level targets for at least one service level period and identifying operational data points meeting and/or not meeting the specified service level targets.

3. 发明授权

US07228255B2 Adjudication means in method and system for managing service levels provided by service providers 有权
标题翻译：判断意味着在服务提供商提供的管理服务水平的方法和系统中
公开(公告)号：US07228255B2
公开(公告)日：2007-06-05
申请号：US11314375
申请日：2005-12-20
申请人： Jean-Marc Berthaud , Joel Dalsky , Shih-Chung Fang , Lee Tsiao
发明人： Jean-Marc Berthaud , Joel Dalsky , Shih-Chung Fang , Lee Tsiao
IPC分类号： G06F17/30
CPC分类号： H04L41/5025 , G06Q30/012 , H04L41/5003
摘要： A method and system for managing a service level of a service provided by a service provider to a customer under a service level agreement. The measurement data is adjudicated to correct the measurement data in accordance with at least one adjudication element that identifies a rule specifying how to correct the measurement data. The adjudicated measurement data is transformed into operational data by merging the adjudicated measurement data using a logic specified in the service level agreement. The operational data is evaluated by applying a formula to the operational data, resulting in the operational data being configured for being subsequently qualified. The operational data is qualified by comparing the evaluated operational data with specified service level targets for at least one service level period and identifying operational data points meeting and/or not meeting the specified service level targets.
摘要翻译：一种用于根据服务级别协议来管理服务提供商向客户提供的服务的服务水平的方法和系统。根据至少一个标识指定如何校正测量数据的规则的判断元件来裁定测量数据以校正测量数据。通过使用服务级别协议中指定的逻辑合并确定的测量数据，将裁定的测量数据转换为操作数据。通过对运行数据应用公式来评估运行数据，从而使运行数据配置为随后进行合格。操作数据通过将评估的操作数据与至少一个服务级别周期的指定服务级别目标进行比较并识别会议和/或不符合指定的服务级别目标的操作数据点来限定。

4. 发明申请

US20060167870A1 Adjudication means in method and system for managing service levels provided by service providers 有权
标题翻译：判断意味着在服务提供商提供的管理服务水平的方法和系统中
公开(公告)号：US20060167870A1
公开(公告)日：2006-07-27
申请号：US11314375
申请日：2005-12-20
申请人： Jean-Marc Berthaud , Joel Dalsky , Shih-Chung Fang , Lee Tsiao
发明人： Jean-Marc Berthaud , Joel Dalsky , Shih-Chung Fang , Lee Tsiao
IPC分类号： G06F17/30
CPC分类号： H04L41/5025 , G06Q30/012 , H04L41/5003
摘要： A method and system for managing a service level of a service provided by a service provider to a customer under a service level agreement. The measurement data is adjudicated to correct the measurement data in accordance with at least one adjudication element that identifies a rule specifying how to correct the measurement data. The adjudicated measurement data is transformed into operational data by merging the adjudicated measurement data using a logic specified in the service level agreement. The operational data is evaluated by applying a formula to the operational data, resulting in the operational data being configured for being subsequently qualified. The operational data is qualified by comparing the evaluated operational data with specified service level targets for at least one service level period and identifying operational data points meeting and/or not meeting the specified service level targets.
摘要翻译：一种用于根据服务级别协议来管理服务提供商向客户提供的服务的服务水平的方法和系统。根据至少一个标识指定如何校正测量数据的规则的判断元件来裁定测量数据以校正测量数据。通过使用服务级别协议中指定的逻辑合并确定的测量数据，将裁定的测量数据转换为操作数据。通过对运行数据应用公式来评估运行数据，从而使运行数据配置为随后进行合格。操作数据通过将评估的操作数据与至少一个服务级别周期的指定服务级别目标进行比较并识别会议和/或不符合指定的服务级别目标的操作数据点来限定。

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