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    • 2. 发明授权
    • Customers mention
    • 客户提及
    • US08290823B1
    • 2012-10-16
    • US12888300
    • 2010-09-22
    • James G. RobinsonTerrence R. NightingaleScott Allen MongrainThomas L. Keller
    • James G. RobinsonTerrence R. NightingaleScott Allen MongrainThomas L. Keller
    • G06Q30/00G06F17/30
    • G06Q30/02G06Q30/0601
    • Techniques described enable an entity, such as a company employing an e-commerce website, to leverage user-provided content, such as customer reviews of an item, to better customers' shopping experiences. To do so, customer reviews pertaining to an item may be examined to determine if the reviews contain links to other items. These links within the customer reviews may then be aggregated and sorted (e.g., ranked) according to certain criteria. The links may be sorted based on a number of times that the links are used in the reviews and/or on ratings of the items associated with the links. One or more of the links may then be displayed on the website. For instance, these links may appear on an item review page adjacent the customer reviews. Customers navigating to the item review page may then peruse the customer reviews as well as the displayed links that customers have used within the reviews.
    • 所描述的技术使诸如采用电子商务网站的公司等实体利用用户提供的内容,例如客户对项目的评价来更好地改善客户的购物体验。 为此,可以检查与项目相关的客户评论,以确定评论是否包含其他项目的链接。 客户评价中的这些链接然后可以根据某些标准进行聚合和排序(例如排序)。 链接可以基于链接在评论中的使用次数和/或与链接相关联的项目的评级的次数来排序。 然后可以在网站上显示一个或多个链接。 例如,这些链接可能会出现在与客户评论相邻的项目审查页面上。 导航到项目审查页面的客户可能会仔细阅读客户评论以及客户在评论中使用的显示链接。
    • 4. 发明授权
    • Criteria-based structured ratings
    • 基于标准的结构化评级
    • US08875043B1
    • 2014-10-28
    • US13364304
    • 2012-02-01
    • Thomas L. KellerJames G. RobinsonScott Allen MongrainOystein Hernes
    • Thomas L. KellerJames G. RobinsonScott Allen MongrainOystein Hernes
    • G06F3/00G06F3/048
    • G06Q30/02G06Q30/0203
    • Criterion-based feedback allows users to provide useful information in a quick and easy to understand fashion. When information for an item is relayed to a user, the user is provided with the ability to provide feedback for any criteria relating to the item. In some embodiments, this feedback takes the form of a submission of a response to a question or statement pertaining to a criterion for the item. The user is able to create new responses if the existing responses do not adequately convey the feedback that the users wishes to submit. Further, a user can also submit entirely new questions and/or statements, along with corresponding new responses, that correspond to a criterion relating to the item. Such an approach provides flexibility for users to quickly and easily provide feedback on specific criteria that might be useful for other users viewing information for that item.
    • 基于标准的反馈允许用户以快速和容易理解的方式提供有用的信息。 当将项目的信息中继给用户时,向用户提供为与该项目相关的任何标准提供反馈的能力。 在一些实施例中,该反馈采取对与项目的标准有关的问题或陈述的响应的呈现的形式。 如果现有响应没有充分传达用户希望提交的反馈,用户就可以创建新的响应。 此外,用户还可以提交对应于与该项目有关的标准的全新的问题和/或陈述以及相应的新的响应。 这种方法为用户提供了灵活性,可以快速轻松地为特定标准提供反馈,这些标准可能对其他用户查看该项目的信息有用。
    • 5. 发明授权
    • Methods and systems for obtaining reviews for items lacking reviews
    • 获得审查项目审查方法和制度
    • US08108255B1
    • 2012-01-31
    • US11863094
    • 2007-09-27
    • James G. RobinsonTerrance R. NightingaleScott Allen Mongrain
    • James G. RobinsonTerrance R. NightingaleScott Allen Mongrain
    • G06Q30/00
    • G06Q30/02G06Q30/0245G06Q30/0282G06Q30/06G06Q30/0631
    • A system includes an interactive item catalog and a data repository that stores purchase histories for users, first reviews for items submitted by users, and first review helpfulness scores. A search engine system identifies catalog items that do not have reviews from users. The system includes a user interface that enables the user to select an item identified by the search engine system as not having user reviews. The systems includes review entry user interface via which the user can enter a first review for an item selected by the user. A game system is configured to calculate for a first review game first review scores and first review rankings for users based at least in part on data stored in the data repository and the first review scores. The system includes an interface configured to provide information to users related to their first review scores and rankings.
    • 系统包括交互式项目目录和数据存储库,用于存储用户的购买历史记录,用户提交的项目的首次评论,以及第一次审查帮助分数。 搜索引擎系统识别没有用户评论的目录项。 该系统包括用户界面,使用户能够将由搜索引擎系统识别的项目选择为没有用户评价。 这些系统包括审查输入用户界面,通过该界面,用户可以为用户选择的项目输入第一次审阅。 游戏系统被配置为至少部分地基于存储在数据存储库中的数据和第一评论分数来计算第一评审游戏,首先审查分数并首先评估用户的排名。 该系统包括被配置为向用户提供与他们的第一评价分数和排名相关的信息的接口。
    • 6. 发明授权
    • Criteria-based structured ratings
    • 基于标准的结构化评级
    • US08122371B1
    • 2012-02-21
    • US11963309
    • 2007-12-21
    • Thomas L. KellerJames G. RobinsonScott Allen MongrainOystein Hernes
    • Thomas L. KellerJames G. RobinsonScott Allen MongrainOystein Hernes
    • G06F3/048
    • G06Q30/02G06Q30/0203
    • Criterion-based feedback allows users to provide useful information in a quick and easy to understand fashion. When information for an item is relayed to a user, the user is provided with the ability to provide feedback for any criteria relating to the item. In some embodiments, this feedback takes the form of a submission of a response to a question or statement pertaining to a criterion for the item. The user is able to create new responses if the existing responses do not adequately convey the feedback that the users wishes to submit. Further, a user can also submit entirely new questions and/or statements, along with corresponding new responses, that correspond to a criterion relating to the item. Such an approach provides flexibility for users to quickly and easily provide feedback on specific criteria that might be useful for other users viewing information for that item.
    • 基于标准的反馈允许用户以快速和容易理解的方式提供有用的信息。 当将项目的信息中继给用户时,向用户提供为与该项目相关的任何标准提供反馈的能力。 在一些实施例中,该反馈采取对与项目的标准有关的问题或陈述的响应的呈现的形式。 如果现有响应没有充分传达用户希望提交的反馈,用户就可以创建新的响应。 此外,用户还可以提交对应于与该项目有关的标准的全新的问题和/或陈述以及相应的新的响应。 这种方法为用户提供了灵活性,可以快速轻松地为特定标准提供反馈,这些标准可能对其他用户查看该项目的信息有用。
    • 9. 发明授权
    • Assessing users who provide content
    • 评估提供内容的用户
    • US08195522B1
    • 2012-06-05
    • US12165490
    • 2008-06-30
    • Samuel S. SonnePranav DandekarJames G. RobinsonAnne R. MarshallSameer R. Rajyaguru
    • Samuel S. SonnePranav DandekarJames G. RobinsonAnne R. MarshallSameer R. Rajyaguru
    • G06Q30/00
    • G06Q30/02G06Q30/06
    • Techniques are described for assessing users who provide content, such as based on the provided content and/or on aspects of how/when the content is provided. In at least some situations, the users being assessed are author users who create some or all of the content that they provide, while in other situations users may provide other types of content (e.g., content that is identified and/or selected by the users, but not created by the users). Assessment of the content-providing users may be performed in various manners, such as to generate one or more user contribution scores or other user contribution ratings for some or all such users, such as to reflect a combination of multiple factors (e.g., a quantity of pieces of content provided by a user, a recency of providing some or all of the content pieces, an assessed quality of the provided content pieces, etc.).
    • 描述了用于评估提供内容的用户的技术,例如基于所提供的内容和/或关于如何/何时提供内容的方面。 在至少一些情况下,正在评估的用户是创建他们提供的一些或所有内容的作者用户,而在其他情况下,用户可以提供其他类型的内容(例如,由用户识别和/或选择的内容 ,但不是由用户创建)。 可以以各种方式来执行内容提供用户的评估,例如为某些或所有这些用户生成一个或多个用户贡献分数或其他用户贡献分数,例如反映多个因素的组合(例如,数量 用户提供的内容片段,提供部分或全部内容片段的新近度,所提供的内容片段的评估质量等)。