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    • 1. 发明申请
    • CORRELATED CALL ANALYSIS
    • 相关调用分析
    • US20100161315A1
    • 2010-06-24
    • US12343981
    • 2008-12-24
    • I. Dan MELAMEDYeon-Jun KIMBernard S. RENGERAndrej LJOLJEDavid J. SMITH
    • I. Dan MELAMEDYeon-Jun KIMBernard S. RENGERAndrej LJOLJEDavid J. SMITH
    • G06F17/27G10L15/26
    • G06F17/2715G10L15/26G10L17/00
    • A method of correlating received communication data with operational communication characteristics is provided. The method includes receiving audible input from a source in a communication over a communications network, recording the received audible input, and transcribing the recorded audible input into a transcript. The method further includes outputting the transcript, specifying features of the transcript to be analyzed, specifying and recording operational communication characteristics particular to the communication, analyzing the transcript for the specified features to identify patterns associated with the audible input, computing statistical correlations of the identified patterns with the operational communication characteristics, and outputting results of the computed statistical correlations on a user interface.
    • 提供了一种使接收到的通信数据与操作通信特性相关的方法。 该方法包括通过通信网络在通信中接收来自源的可听输入,记录所接收的可听输入,以及将记录的可听输入转录成抄本。 该方法还包括输出抄本,指定要分析的抄本的特征,指定和记录特定于通信的操作通信特征,分析指定特征的抄本以识别与可听见输入相关联的模式,计算所识别的 具有操作通信特性的模式,并且在用户界面上输出所计算的统计相关性的结果。
    • 5. 发明申请
    • SYSTEM AND METHOD FOR STANDARDIZED SPEECH RECOGNITION INFRASTRUCTURE
    • 用于标准化语音识别基础结构的系统和方法
    • US20110119059A1
    • 2011-05-19
    • US12618371
    • 2009-11-13
    • Andrej LJOLJEBernard S. RENGERSteven Neil TISCHER
    • Andrej LJOLJEBernard S. RENGERSteven Neil TISCHER
    • G10L15/06G10L15/00G10L11/00
    • G10L15/075G10L15/063G10L15/065G10L15/07G10L15/08
    • Disclosed herein are systems, methods, and computer-readable storage media for selecting a speech recognition model in a standardized speech recognition infrastructure. The system receives speech from a user, and if a user-specific supervised speech model associated with the user is available, retrieves the supervised speech model. If the user-specific supervised speech model is unavailable and if an unsupervised speech model is available, the system retrieves the unsupervised speech model. If the user-specific supervised speech model and the unsupervised speech model are unavailable, the system retrieves a generic speech model associated with the user. Next the system recognizes the received speech from the user with the retrieved model. In one embodiment, the system trains a speech recognition model in a standardized speech recognition infrastructure. In another embodiment, the system handshakes with a remote application in a standardized speech recognition infrastructure.
    • 这里公开了用于在标准化语音识别基础设施中选择语音识别模型的系统,方法和计算机可读存储介质。 系统从用户接收语音,并且如果与用户相关联的用户特定的监督语音模型可用,则检索监督的语音模型。 如果用户特定的监督语音模型不可用,并且如果无人监督的语音模型可用,则系统检索无监督语音模型。 如果用户特定的监督语音模型和无监督语音模型不可用,则系统检索与用户相关联的通用语音模型。 接下来,系统使用所检索的模型识别来自用户的接收到的语音。 在一个实施例中,系统在标准化语音识别基础设施中训练语音识别模型。 在另一个实施例中,系统与标准语音识别基础设施中的远程应用握手。