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1. 发明授权

US07890328B1 Enhanced accuracy for speech recognition grammars 有权
标题翻译：增强语音识别语法的准确性
公开(公告)号：US07890328B1
公开(公告)日：2011-02-15
申请号：US11470685
申请日：2006-09-07
申请人： Harry Blanchard , Steven Lewis , Shankarnarayan Sivaprasad , Lan Zhang
发明人： Harry Blanchard , Steven Lewis , Shankarnarayan Sivaprasad , Lan Zhang
IPC分类号： G10L15/18 , G10L15/06 , G10L21/00
CPC分类号： G10L15/19 , G10L15/063 , G10L15/183
摘要： Disclosed herein are methods and systems for recognizing speech. A method embodiment comprises comparing received speech with a precompiled grammar based on a database and if the received speech matches data in the precompiled grammar then returning a result based on the matched data. If the received speech does not match data in the precompiled grammar, then dynamically compiling a new grammar based only on new data added to the database after the compiling of the precompiled grammar. The database may comprise a directory of names.
摘要翻译：这里公开了用于识别语音的方法和系统。方法实施例包括将接收到的语音与基于数据库的预编译语法进行比较，并且如果接收到的语音与预编译语法中的数据匹配，则基于匹配数据返回结果。如果收到的语音与预编译语法中的数据不匹配，则在编译预编译语法之后，仅基于添加到数据库的新数据动态编译新的语法。数据库可以包括名称目录。

2. 发明授权

US08478593B2 Enhanced accuracy for speech recognition grammars 有权
标题翻译：增强语音识别语法的准确性
公开(公告)号：US08478593B2
公开(公告)日：2013-07-02
申请号：US13552218
申请日：2012-07-18
申请人： Harry Blanchard , Steven Lewis , Shankarnarayan Sivaprasad , Lan Zhang
发明人： Harry Blanchard , Steven Lewis , Shankarnarayan Sivaprasad , Lan Zhang
IPC分类号： G10L15/18 , G10L15/06 , G10L21/00
CPC分类号： G10L15/19 , G10L15/063 , G10L15/183
摘要： Disclosed herein are methods and systems for recognizing speech. A method embodiment comprises comparing received speech with a precompiled grammar based on a database and if the received speech matches data in the precompiled grammar then returning a result based on the matched data. If the received speech does not match data in the precompiled grammar, then dynamically compiling a new grammar based only on new data added to the database after the compiling of the precompiled grammar. The database may comprise a directory of names.
摘要翻译：这里公开了用于识别语音的方法和系统。方法实施例包括将接收到的语音与基于数据库的预编译语法进行比较，并且如果接收到的语音与预编译语法中的数据匹配，则基于匹配数据返回结果。如果收到的语音与预编译语法中的数据不匹配，则在编译预编译语法之后，仅基于添加到数据库的新数据动态编译新的语法。数据库可以包括名称目录。

3. 发明申请

US20120284025A1 ENHANCED ACCURACY FOR SPEECH RECOGNITION GRAMMARS 有权
标题翻译：增强语音识别精度
公开(公告)号：US20120284025A1
公开(公告)日：2012-11-08
申请号：US13552218
申请日：2012-07-18
申请人： Harry Blanchard , Steven LEWIS , Shankarnarayan SIVAPRASAD , Lan ZHANG
发明人： Harry Blanchard , Steven LEWIS , Shankarnarayan SIVAPRASAD , Lan ZHANG
IPC分类号： G10L15/06
CPC分类号： G10L15/19 , G10L15/063 , G10L15/183
摘要： Disclosed herein are methods and systems for recognizing speech. A method embodiment comprises comparing received speech with a precompiled grammar based on a database and if the received speech matches data in the precompiled grammar then returning a result based on the matched data. If the received speech does not match data in the precompiled grammar, then dynamically compiling a new grammar based only on new data added to the database after the compiling of the precompiled grammar The database may comprise a directory of names.
摘要翻译：这里公开了用于识别语音的方法和系统。方法实施例包括将接收到的语音与基于数据库的预编译语法进行比较，并且如果接收到的语音与预编译语法中的数据匹配，则基于匹配数据返回结果。如果接收到的语音与预编译语法中的数据不匹配，则在编译预编译语法之后，仅基于添加到数据库中的新数据动态编译新语法。数据库可以包含名称目录。

4. 发明授权

US08229746B2 Enhanced accuracy for speech recognition grammars 有权
标题翻译：增强语音识别语法的准确性
公开(公告)号：US08229746B2
公开(公告)日：2012-07-24
申请号：US13026884
申请日：2011-02-14
申请人： Harry Blanchard , Steven Lewis , Shankarnarayan Sivaprasad , Lan Zhang
发明人： Harry Blanchard , Steven Lewis , Shankarnarayan Sivaprasad , Lan Zhang
IPC分类号： G10L15/18 , G10L15/06 , G10L21/00
CPC分类号： G10L15/19 , G10L15/063 , G10L15/183
摘要： Disclosed herein are methods and systems for recognizing speech. A method embodiment comprises comparing received speech with a precompiled grammar based on a database and if the received speech matches data in the precompiled grammar then returning a result based on the matched data. If the received speech does not match data in the precompiled grammar, then dynamically compiling a new grammar based only on new data added to the database after the compiling of the precompiled grammar. The database may comprise a directory of names.
摘要翻译：这里公开了用于识别语音的方法和系统。方法实施例包括将接收到的语音与基于数据库的预编译语法进行比较，并且如果接收到的语音与预编译语法中的数据匹配，则基于匹配数据返回结果。如果收到的语音与预编译语法中的数据不匹配，则在编译预编译语法之后，仅基于添加到数据库的新数据动态编译新的语法。数据库可以包括名称目录。

5. 发明申请

US20110137652A1 ENHANCED ACCURACY FOR SPEECH RECOGNITION GRAMMARS 有权
标题翻译：增强语音识别精度
公开(公告)号：US20110137652A1
公开(公告)日：2011-06-09
申请号：US13026884
申请日：2011-02-14
申请人： Harry Blanchard , Steven Lewis , Shankarnarayan Sivaprasad , Lan Zhang
发明人： Harry Blanchard , Steven Lewis , Shankarnarayan Sivaprasad , Lan Zhang
IPC分类号： G10L15/06
CPC分类号： G10L15/19 , G10L15/063 , G10L15/183
摘要： Disclosed herein are methods and systems for recognizing speech. A method embodiment comprises comparing received speech with a precompiled grammar based on a database and if the received speech matches data in the precompiled grammar then returning a result based on the matched data. If the received speech does not match data in the precompiled grammar, then dynamically compiling a new grammar based only on new data added to the database after the compiling of the precompiled grammar. The database may comprise a directory of names.
摘要翻译：这里公开了用于识别语音的方法和系统。方法实施例包括将接收到的语音与基于数据库的预编译语法进行比较，并且如果接收到的语音与预编译语法中的数据匹配，则基于匹配数据返回结果。如果收到的语音与预编译语法中的数据不匹配，则在编译预编译语法之后，仅基于添加到数据库的新数据动态编译新的语法。数据库可以包括名称目录。

6. 发明授权

US08532279B2 Method for increasing the efficiency of automated telephony systems 有权
标题翻译：提高自动电话系统效率的方法
公开(公告)号：US08532279B2
公开(公告)日：2013-09-10
申请号：US13472908
申请日：2012-05-16
申请人： Harry Blanchard , Steven Lewis , Gregory Pulz , Lan Zhang
发明人： Harry Blanchard , Steven Lewis , Gregory Pulz , Lan Zhang
IPC分类号： H04M5/00
CPC分类号： H04M3/5166 , G06Q10/00 , H04M2203/401
摘要： The problem of an automated telephony system having only a single way to measure a caller's difficulty in processing a transaction when using the system is solved by selecting from multiple thresholds for measuring the caller's difficulty. Having a choice of alternative thresholds to measure the caller's difficulty, referred to as inefficiency thresholds, allows for a more responsive approach to managing an automated telephony system. This choice of inefficiency thresholds overcomes multiple problems of systems only using one inefficiency threshold, such as: (1) transferring a call to a live agent too quickly, (2) transferring a call to a live agent too slowly, and (3) giving a caller a feeling that the automated telephony system is unresponsive to his or her needs. Having multiple inefficiency thresholds allows for a more dynamic response to a diverse audience of callers and serves different needs of a caller during various parts of a call.
摘要翻译：通过从用于测量呼叫者难度的多个阈值中选择，解决了仅使用单一方式来测量呼叫者在使用系统时处理事务时的难度的自动电话系统的问题。选择用于测量呼叫者难度的替代阈值，称为低效率阈值，允许更灵活的方法来管理自动电话系统。这种低效率门槛的选择克服了仅使用一个低效率阈值的系统的多个问题，例如：（1）将呼叫转移到实时代理太快，（2）将呼叫转移到活动代理太慢，以及（3）给予呼叫者觉得自动电话系统对他或她的需求没有反应。具有多个低效率阈值允许对呼叫者的不同受众的更动态响应，并且在呼叫的各个部分期间服务于呼叫者的不同需求。

7. 发明授权

US08204205B1 Method for increasing the efficiency of automated telephony systems 有权
标题翻译：提高自动电话系统效率的方法
公开(公告)号：US08204205B1
公开(公告)日：2012-06-19
申请号：US11704000
申请日：2007-02-08
申请人： Harry Blanchard , Steven Lewis , Gregory Pulz , Lan Zhang
发明人： Harry Blanchard , Steven Lewis , Gregory Pulz , Lan Zhang
IPC分类号： H04M5/00
CPC分类号： H04M3/5166 , G06Q10/00 , H04M2203/401
摘要： The problem of an automated telephony system having only a single way to measure a caller's difficulty in processing a transaction when using the system is solved by selecting from at least two thresholds for measuring the caller's difficulty. Having a choice of alternative thresholds to measure the caller's difficulty, referred to as inefficiency thresholds, allows for a more responsive approach to managing an automated telephony system. This choice of inefficiency thresholds overcomes multiple problems of systems only using one inefficiency threshold, such as: (1) transferring a call to a live agent to quickly, (2) transferring a call to a live agent to slowly, and (3) giving a caller a feeling that the automated telephony system is unresponsive to his or her needs. Having multiple inefficiency thresholds from which to choose allows for a more dynamic response to a diverse audience of callers and to different needs of a single caller during the various parts of a call.
摘要翻译：通过从用于测量呼叫者难度的至少两个阈值中选择，解决了仅使用单一方法来测量在使用系统时处理事务时的呼叫者难度的自动电话系统的问题。选择用于测量呼叫者难度的替代阈值，称为低效率阈值，允许更灵活的方法来管理自动电话系统。这种低效率阈值的选择克服了仅使用一个低效率阈值的系统的多个问题，例如：（1）将呼叫转移到现场代理快速，（2）缓慢地将呼叫转移到活动代理，以及（3）给予呼叫者觉得自动电话系统对他或她的需求没有反应。具有多个低效阈值可供选择，可以在呼叫的各个部分期间对呼叫者的不同受众以及单个呼叫者的不同需求进行更加动态的响应。

8. 发明申请

US20120269338A1 Method for Increasing the Efficiency of Automated Telephony Systems 有权
标题翻译：提高自动电话系统效率的方法
公开(公告)号：US20120269338A1
公开(公告)日：2012-10-25
申请号：US13472908
申请日：2012-05-16
申请人： Harry Blanchard , Steven Lewis , Gregory Pulz , Lan Zhang
发明人： Harry Blanchard , Steven Lewis , Gregory Pulz , Lan Zhang
IPC分类号： H04M3/00
CPC分类号： H04M3/5166 , G06Q10/00 , H04M2203/401
摘要： The problem of an automated telephony system having only a single way to measure a caller's difficulty in processing a transaction when using the system is solved by selecting from multiple thresholds for measuring the caller's difficulty. Having a choice of alternative thresholds to measure the caller's difficulty, referred to as inefficiency thresholds, allows for a more responsive approach to managing an automated telephony system. This choice of inefficiency thresholds overcomes multiple problems of systems only using one inefficiency threshold, such as: (1) transferring a call to a live agent too quickly, (2) transferring a call to a live agent too slowly, and (3) giving a caller a feeling that the automated telephony system is unresponsive to his or her needs. Having multiple inefficiency thresholds allows for a more dynamic response to a diverse audience of callers and serves different needs of a caller during various parts of a call.
摘要翻译：通过从用于测量呼叫者难度的多个阈值中选择，解决了仅使用单一方式来测量呼叫者在使用系统时处理事务时的难度的自动电话系统的问题。选择用于测量呼叫者难度的替代阈值，称为低效率阈值，允许更灵活的方法来管理自动电话系统。这种低效率门槛的选择克服了仅使用一个低效率阈值的系统的多个问题，例如：（1）将呼叫转移到实时代理太快，（2）将呼叫转移到活动代理太慢，以及（3）给予呼叫者觉得自动电话系统对他或她的需求没有反应。具有多个低效率阈值允许对呼叫者的不同受众的更动态响应，并且在呼叫的各个部分期间服务于呼叫者的不同需求。

9. 发明授权

US08023627B1 Method and apparatus for retrieving information from appliances 有权
标题翻译：从电器检索信息的方法和装置
公开(公告)号：US08023627B1
公开(公告)日：2011-09-20
申请号：US11616728
申请日：2006-12-27
申请人： Harry Blanchard , Steven H. Lewis , Gregory Pulz , Lan Zhang
发明人： Harry Blanchard , Steven H. Lewis , Gregory Pulz , Lan Zhang
IPC分类号： H04M11/00
CPC分类号： H04L12/2825 , H04M11/002
摘要： A method and apparatus for retrieving information from household appliances are disclosed. For example, the method receives a request from a user of an appliance. The method then receives stored information from the appliance as one or more Dual Tone Multi-Frequency (DTMF) signals.
摘要翻译：公开了一种从家用电器检索信息的方法和装置。例如，该方法从设备的用户接收请求。该方法然后从设备接收存储的信息作为一个或多个双音多频（DTMF）信号。

10. 发明申请

US20070208568A1 Menu Hierarchy Skipping Dialog For Directed Dialog Speech Recognition 有权
标题翻译：菜单层次跳过用于定向对话框语音识别的对话框
公开(公告)号：US20070208568A1
公开(公告)日：2007-09-06
申请号：US11276542
申请日：2006-03-04
申请人： Harry Blanchard
发明人： Harry Blanchard
IPC分类号： G10L21/00
CPC分类号： G10L25/51 , G06F3/167 , G09B5/04 , G10L15/22 , G10L15/26 , G10L21/06 , G10L2015/223 , G10L2015/228 , H04M3/4936
摘要： A method and a processing device for managing an interactive speech recognition system is provided. Whether a voice input relates to expected input, at least partially, of any one of a group of menus different from a current menu is determined. If the voice input relates to the expected input, at least partially, of any one of the group of menus different from the current menu, skipping to the one of the group of menus is performed. The group of menus different from the current menu include menus at multiple hierarchical levels.
摘要翻译：提供了一种用于管理交互式语音识别系统的方法和处理装置。确定语音输入是否与至少部分地与当前菜单不同的一组菜单中的任何一个的预期输入相关。如果语音输入与期望的输入相关，至少部分地与不同于当前菜单的一组菜单中的任一个菜单相关，则跳过到该组菜单中的一个菜单。与当前菜单不同的菜单组包括多层次的菜单。

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