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    • 7. 发明授权
    • Dynamic escalation of service conditions
    • 服务条件的动态升级
    • US09417939B2
    • 2016-08-16
    • US13527687
    • 2012-06-20
    • Greg ThielJon AvnerYogesh Bansal
    • Greg ThielJon AvnerYogesh Bansal
    • G06F11/07G06F11/30
    • G06F11/0793G06F11/0709G06F11/0754G06F11/0781G06F11/079G06F11/3006
    • Systems, methods, and software are provided for dynamically escalating service conditions associated with data center failures. In one implementation, a monitoring system detects a service condition. The service condition may be indicative of a failure of at least one service element within a data center monitored by the monitoring system. The monitoring system determines whether or not the service condition qualifies for escalation based at least in part on an access condition associated with the data center. The access condition may be identified by at least another monitoring system that is located in a geographic region distinct from that of the first monitoring system. Upon determining that the service condition qualifies for escalation, the monitoring system escalates the service condition to an escalated condition and initiates an escalated response.
    • 提供系统,方法和软件,用于动态升级与数据中心故障相关的服务条件。 在一个实现中,监视系统检测服务条件。 服务条件可以指示由监视系统监视的数据中心内的至少一个服务元件的故障。 至少部分地基于与数据中心相关联的访问条件,监视系统确定服务条件是否符合升级资格。 访问条件可以由位于与第一监视系统不同的地理区域中的至少另一监视系统来识别。 在确定服务条件符合升级条件时,监控系统将服务条件升级到升级条件,并启动升级响应。
    • 9. 发明申请
    • DYNAMIC ESCALATION OF SERVICE CONDITIONS
    • 动态自动化服务条件
    • US20130346786A1
    • 2013-12-26
    • US13527687
    • 2012-06-20
    • Greg ThielJon AvnerYogesh Bansal
    • Greg ThielJon AvnerYogesh Bansal
    • G06F11/30G06F11/07
    • G06F11/0793G06F11/0709G06F11/0754G06F11/0781G06F11/079G06F11/3006
    • Systems, methods, and software are provided for dynamically escalating service conditions associated with data center failures. In one implementation, a monitoring system detects a service condition. The service condition may be indicative of a failure of at least one service element within a data center monitored by the monitoring system. The monitoring system determines whether or not the service condition qualifies for escalation based at least in part on an access condition associated with the data center. The access condition may be identified by at least another monitoring system that is located in a geographic region distinct from that of the first monitoring system. Upon determining that the service condition qualifies for escalation, the monitoring system escalates the service condition to an escalated condition and initiates an escalated response.
    • 提供系统,方法和软件,用于动态升级与数据中心故障相关的服务条件。 在一个实现中,监视系统检测服务条件。 服务条件可以指示由监视系统监视的数据中心内的至少一个服务元件的故障。 至少部分地基于与数据中心相关联的访问条件,监视系统确定服务条件是否符合升级资格。 访问条件可以由位于与第一监视系统不同的地理区域中的至少另一监视系统来识别。 在确定服务条件符合升级条件时,监控系统将服务条件升级到升级条件,并启动升级响应。