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热词
    • 2. 发明授权
    • System and method for identifying and managing customer needs
    • 用于识别和管理客户需求的系统和方法
    • US08380555B2
    • 2013-02-19
    • US12270443
    • 2008-11-13
    • Joylee E. KohlerChristian LongJeffrey J. OlsonDoree Duncan Seligmann
    • Joylee E. KohlerChristian LongJeffrey J. OlsonDoree Duncan Seligmann
    • G06Q10/00
    • G06Q30/00G06Q10/063116G06Q10/06312G06Q10/06315
    • The system monitors the activity of customers, agents, and industry experts in a network for new topics relevant to a business and the interests in those topics. A determination is made automatically if there is enough interest to warrant adding a skill. If there is not enough interest, the system continues to monitor for topics and interests. If there is enough interest, the system automatically projects a resource needed for a skill. The system monitors internal resources and the network to determine if the resource needed for the skill exists in an internal resource. If the resource needed for the skill exists in an internal resource, the internal resource is reallocated. If the resource needed for the skill does exist in the internal resource, the system monitors the network for an external resource that has the skill.
    • 系统监控网络中客户,代理商和行业专家的活动,了解与业务相关的新主题以及这些主题的兴趣。 如果有足够的兴趣来保证增加技能,则自动确定。 如果没有足够的兴趣,系统将继续监控主题和兴趣。 如果有足够的兴趣,系统会自动投入一项技能所需的资源。 系统监视内部资源和网络,以确定内部资源中是否存在技能所需的资源。 如果技能所需的资源存在于内部资源中,则内部资源被重新分配。 如果该技能所需的资源确实存在于内部资源中,则系统将监视具有该技能的外部资源的网络。