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    • 1. 发明授权
    • Calendar events and calendar-driven application technique
    • 日历事件和日历驱动的应用技术
    • US06988128B1
    • 2006-01-17
    • US09670844
    • 2000-09-27
    • Geoffrey D. AlexanderJ. Smith DossRenee M. KovalesDavid M. OgleDiane P. PozefskyRobert J. Sundstrom
    • Geoffrey D. AlexanderJ. Smith DossRenee M. KovalesDavid M. OgleDiane P. PozefskyRobert J. Sundstrom
    • G06F15/16
    • G06Q10/109
    • The present invention provides a method, system, and computer program product for defining calendar events for users of electronic calendaring systems and using those calendar events to customize information pertaining to the user. A multi-level hierarchy of calendar events is defined, where a top level of the hierarchy is used for context events which have a relatively long duration and a lower level of the hierarchy is used for specific events which occur during context events. The calendar user may specify attribute values for attributes of context events and/or specific events, such as how the user can be reached when that event is active; whether, and how often, the user checks his e-mail or voice mail when that event is active; etc. Attribute values are hierarchically coalesced, with specific event attribute value taking precedence over the values of corresponding context attributes. Overrides may be provided for the context and specific event values as well, enabling a user to fine-tune his preferences. Use of the present invention enables other persons trying to contact a calendar owner to be informed of the calendar owner's status for the applicable date and time, as well as information such as when the calendar owner will next be available or how he can be reached in the interim, without requiring the calendar owner to manually change configuration settings of his e-mail or greetings of his voice mail, etc. The techniques disclosed herein are also applicable to other scenarios such as instant messaging and project management.
    • 本发明提供了一种用于为电子日历系统的用户定义日历事件的方法,系统和计算机程序产品,并且使用这些日历事件来定制与用户有关的信息。 定义日历事件的多层次结构,其中层次结构的顶层被用于具有相对长的持续时间的上下文事件,层次结构的较低层被用于在上下文事件期间发生的特定事件。 日历用户可以指定上下文事件和/或特定事件的属性的属性值,例如当该事件是活动时如何到达用户; 当该活动是活动时,用户是否以及经常检查他的电子邮件或语音邮件; 属性值被层次地合并,特定的事件属性值优先于相应上下文属性的值。 可以为上下文和特定事件值提供覆盖,使得用户能够微调他的偏好。 使用本发明可以使其他试图联系日历所有者的人被告知日历所有者的适用日期和时间的状态,以及诸如下一个日历所有者何时可用或如何到达的信息 而不要求日历所有者手动更改他的电子邮件的配置设置或他的语音邮件的问候等。本文公开的技术也适用于诸如即时消息和项目管理的其他场景。
    • 2. 发明授权
    • Calendar-driven application technique for preparing responses to incoming events
    • 日历驱动的应用技术,用于准备对传入事件的响应
    • US06640230B1
    • 2003-10-28
    • US09671001
    • 2000-09-27
    • Geoffrey D. AlexanderJ. Smith DossRenee M. KovalesDavid M. OgleDiane P. PozefskyRobert J. Sundstrom
    • Geoffrey D. AlexanderJ. Smith DossRenee M. KovalesDavid M. OgleDiane P. PozefskyRobert J. Sundstrom
    • G06F1730
    • G06Q10/109G06Q10/107Y10S707/99943
    • The present invention provides a method, system, and computer program product for using calendar events for users of electronic calendaring systems to prepare customized responses to incoming events (such as incoming electronic mail, voice calls, instant messages, etc.), where the response supplies information pertaining to the user. Electronic calendars are analyzed, and information from this analysis is stored in advance of detecting an incoming message. The stored information can then be used to quickly generate a response when a message does arrive. A multi-level hierarchy of calendar events is used, where a top level of the hierarchy is used for context events which have a relatively long duration and a lower level of the hierarchy is used for specific events which occur during context events. The calendar user may specify attribute values such as how the user can be reached; whether, and how often, the user checks his e-mail or voice mail; etc. Attribute values are hierarchically coalesced. Overrides may be provided, enabling a user to fine-tune his preferences. Use of the present invention enables other persons trying to contact a calendar owner to be informed of the calendar owner's status and other information, without requiring the calendar owner to manually change configuration settings of his e-mail or greetings of his voice mail, etc. The techniques disclosed herein are also applicable to other scenarios such as project management.
    • 本发明提供一种方法,系统和计算机程序产品,用于对电子日历系统的用户使用日历事件来准备对传入事件(例如,进入的电子邮件,语音呼叫,即时消息等)的定制响应,其中响应 提供与用户有关的信息。 电子日历被分析,并且来自该分析的信息在检测到传入消息之前被存储。 然后,当消息到达时,所存储的信息可用于快速生成响应。 使用日历事件的多层次结构,其中层次结构的顶层用于具有相对长的持续时间的上下文事件,并且层次结构的较低级别用于在上下文事件期间发生的特定事件。 日历用户可以指定属性值,例如如何到达用户; 用户是否以及经常检查他的电子邮件或语音邮件; 属性值分层结合。 可以提供覆盖,使得用户能够微调他的偏好。 使用本发明可以使其他人尝试联系日历所有者以通知日历所有者的状态和其他信息,而不需要日历所有者手动地改变他的电子邮件的配置设置或他的语音邮件的问候等。 本文公开的技术也适用于其他场景,如项目管理。
    • 4. 发明申请
    • Method and System for Enhanced Cross-Team Change Request Management
    • 增强跨团队变更请求管理的方法和系统
    • US20090030706A1
    • 2009-01-29
    • US11781339
    • 2007-07-23
    • Geoffrey D. AlexanderAndrew J. BernerBrianna M. SmithDouglas A. Williams
    • Geoffrey D. AlexanderAndrew J. BernerBrianna M. SmithDouglas A. Williams
    • G06Q10/00
    • G06Q10/06G06Q10/101
    • In a data processing system having multiple logically coupled branch systems that share interdependent products and services, a system for providing enhanced cross-team change request management. In one embodiment, the system includes a consumer branch system that generates a consumer change request. A trunk system manages cross-team change requests between the branch systems in a shared database and stores a first cross-team change request that associates the consumer change request with a first provider branch system. In response to the first provider branch system determining that a supplemental consumer change request is required to address the first consumer change request, the first provider branch system generates a second cross-team change request within the trunk system. The second cross-team change request associates the supplemental consumer change request with a second provider branch system.
    • 在具有共享相互依赖的产品和服务的具有多个逻辑耦合的分支系统的数据处理系统中,提供增强的跨团队改变请求管理的系统。 在一个实施例中,系统包括生成消费者改变请求的消费者分支系统。 中继系统管理共享数据库中的分支系统之间的跨团队更改请求,并存储将消费者更改请求与第一提供者分支系统相关联的第一跨团队更改请求。 响应于第一供应商分支系统确定需要补充消费者改变请求来解决第一消费者改变请求,第一供应商分支系统在中继系统内生成第二跨团队改变请求。 第二个跨团队更改请求将补充的消费者更改请求与第二个提供商分支系统相关联。