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1. 发明授权

US07197133B2 Information transfer to a call agent using a portal system 有权
标题翻译：使用门户系统将信息传输到呼叫代理
公开(公告)号：US07197133B2
公开(公告)日：2007-03-27
申请号：US10949794
申请日：2004-09-24
申请人： Fred S. Cook , Warren B. Cope
发明人： Fred S. Cook , Warren B. Cope
IPC分类号： H04M3/00 , H04M5/00 , G06F15/16
CPC分类号： H04L65/4007 , H04L29/06027 , H04L67/02 , H04L69/329 , H04M3/42042 , H04M3/5191 , H04M2203/6018
摘要： A call center system is described that is comprised of an information control system and a portal system. The information control system receives a call agent identifier. The information control system formats and transfers a message that includes the call agent identifier. The portal system receives the message and caller information for the caller. The portal system transmits the caller information to a call agent system over the Internet based on the call agent identifier.
摘要翻译：描述了由信息控制系统和门户系统组成的呼叫中心系统。信息控制系统接收呼叫代理标识符。信息控制系统格式化并传送包括呼叫代理标识符的消息。门户系统接收呼叫者的消息和呼叫者信息。门户系统基于呼叫代理标识符通过因特网将呼叫者信息发送到呼叫代理系统。

2. 发明授权

US06819757B1 Information transfer to a call agent using a portal system 有权
标题翻译：使用门户系统将信息传输到呼叫代理
公开(公告)号：US06819757B1
公开(公告)日：2004-11-16
申请号：US10244579
申请日：2002-09-16
申请人： Fred S. Cook , Warren B. Cope
发明人： Fred S. Cook , Warren B. Cope
IPC分类号： H04M300
CPC分类号： H04L65/4007 , H04L29/06027 , H04L67/02 , H04L69/329 , H04M3/42042 , H04M3/5191 , H04M2203/6018
摘要： A call center system is described that is comprised of an information control system and a portal system. The information control system receives a call agent identifier. The information control system formats and transfers a message that includes the call agent identifier. The portal system receives the message and caller information for the caller. The portal system transmits the caller information to a call agent system over the Internet based on the call agent identifier.
摘要翻译：描述了由信息控制系统和门户系统组成的呼叫中心系统。信息控制系统接收呼叫代理标识符。信息控制系统格式化并传送包括呼叫代理标识符的消息。门户系统接收呼叫者的消息和呼叫者信息。门户系统基于呼叫代理标识符通过因特网将呼叫者信息发送到呼叫代理系统。

3. 发明授权

US08018860B1 Network maintenance simulator with path re-route prediction 失效
标题翻译：具有路径重新路由预测的网络维护模拟器
公开(公告)号：US08018860B1
公开(公告)日：2011-09-13
申请号：US10387289
申请日：2003-03-12
申请人： Fred S. Cook
发明人： Fred S. Cook
IPC分类号： H04L12/26
CPC分类号： H04L41/145
摘要： Re-routing interactions are predicted for a communications network including a plurality of network elements. A respective device state image is constructed for each of the plurality of network elements, with each of the device state images including a failover setting of a respective one of the network elements. The device state images are transmitted to a network simulator. The performance of the communications network is simulated in response to the device state images. A prospective network element failover of a predetermined one of the network elements is transmitted to the network simulator. A performance of the communications network is simulated in response to the device state images modified by the prospective network element failover. It is then detected whether an acceptable performance is maintained in view of the prospective network element failover in order to identify whether is will be permissible to perform a maintenance action on the network element which makes it unavailable to the network.
摘要翻译：对包括多个网络元件的通信网络预测重路由交互。为多个网络元件中的每一个构成相应的设备状态图像，其中每个设备状态图像包括相应的一个网络元件的故障切换设置。设备状态图像被发送到网络模拟器。响应于设备状态图像模拟通信网络的性能。预定网络单元的预期网络元件故障转移被传送到网络模拟器。响应于由预期网络元件故障转移修改的设备状态图像来模拟通信网络的性能。然后检测是否考虑到潜在的网络元件故障转移来维持可接受的性能，以便识别是否允许对使网络不可用的网络元件执行维护动作。

4. 发明授权

US07783281B1 Method and system for securing a mobile device 有权
标题翻译：用于固定移动设备的方法和系统
公开(公告)号：US07783281B1
公开(公告)日：2010-08-24
申请号：US10829711
申请日：2004-04-22
申请人： Fred S. Cook , Durga Satapathy
发明人： Fred S. Cook , Durga Satapathy
IPC分类号： H04M3/16
CPC分类号： H04M1/66 , G06F21/88 , H04M1/72519 , H04W8/245 , H04W12/02 , H04W12/12
摘要： When the loss or theft of a mobile device is detected, script interpretation logic executes a script to disable one or more functions or the mobile device, such as personal organizer functions in the mobile device. The script may be stored locally on the mobile device, so that the mobile device detects loss or theft and then executes the local disabling script. Alternatively, the script may be stored at a service provider and may be sent to the mobile device when loss or theft of the mobile device is detected or reported. The script may, for example, include instructions to encrypt private data on the mobile device, to send the private data to a data storehouse, and/or to otherwise disable one or more of the personal organizer functions of the mobile device.
摘要翻译：当检测到移动设备的丢失或被盗时，脚本解释逻辑执行脚本以禁用一个或多个功能或移动设备，诸如移动设备中的个人管理器功能。该脚本可以本地存储在移动设备上，使得移动设备检测到丢失或被盗，然后执行本地禁用脚本。或者，脚本可以存储在服务提供商处，并且可以在检测到或报告移动设备的丢失或被盗时将其发送到移动设备。该脚本可以例如包括加密移动设备上的专用数据的指令，将私人数据发送到数据仓库，和/或以其他方式禁用移动设备的一个或多个个人管理器功能。

5. 发明申请

US20090163192A1 COMMUNICATION SYSTEM FOR CALL ALERTING 审中-公开
标题翻译：通话系统用于通话报警
公开(公告)号：US20090163192A1
公开(公告)日：2009-06-25
申请号：US12398384
申请日：2009-03-05
申请人： Fred S. Cook
发明人： Fred S. Cook
IPC分类号： H04M3/42
CPC分类号： H04M3/436 , H04M2203/2011 , H04Q3/0025 , H04Q3/0029
摘要： A method of operating a communication system comprises receiving an incoming call, wherein a caller identification is associated with the incoming call, generating an alert message for the incoming call, wherein the alert message includes the caller identification, transmitting the alert message from a wireless base station to a mobile communication device, in response to the alert message, receive a response message from the mobile communication device, wherein the response message indicates a destination for the incoming call, processing the destination in the response message to generate routing instructions for the incoming call, and routing the incoming call based on the routing instructions.
摘要翻译：一种操作通信系统的方法包括：接收呼入呼叫，其中呼叫者识别与所述呼入相关联，生成所述呼入呼叫的警报消息，其中所述警报消息包括呼叫者识别，从无线基站发送警报消息站到移动通信设备，响应于所述警报消息，从所述移动通信设备接收响应消息，其中所述响应消息指示所述呼入呼叫的目的地，处理所述响应消息中的目的地以生成所述呼入的路由指令呼叫，并根据路由指令路由呼入。

6. 发明授权

US07162523B1 Enforcing a communication architecture in a communication network 有权
标题翻译：在通信网络中实施通信体系结构
公开(公告)号：US07162523B1
公开(公告)日：2007-01-09
申请号：US10114190
申请日：2002-04-01
申请人： Fred S. Cook
发明人： Fred S. Cook
IPC分类号： G06F15/173
CPC分类号： H04L41/06 , H04L41/0206
摘要： A control interface enforces a network architecture in a communication network by utilizing states and state transitions for logical elements and network devices. The control interface includes states of logical elements, maps of the logical elements, states of network devices, and maps of the network devices. The logical elements represent sets of network device functions. The control interface receives an event. The control interface processes the event to identify one of the logical elements and at least one of the network devices. The control interface then updates the first state for the identified logical element based on the event and one of the first maps of the identified logical element. The control interface updates the second state for the identified network device based on the event and one of the second maps of the identified network device.
摘要翻译：控制接口通过利用逻辑元件和网络设备的状态和状态转换来实现通信网络中的网络架构。控制接口包括逻辑元件的状态，逻辑元件的映射，网络设备的状态和网络设备的映射。逻辑元素表示网络设备功能的集合。控制界面接收事件。控制接口处理事件以识别逻辑元件之一和至少一个网络设备。控制接口然后基于所识别的逻辑元素的事件和第一映射中的一个来更新所标识的逻辑元素的第一状态。所述控制接口基于所识别的网络设备的事件和所述第二映射中的一个来更新所识别的网络设备的第二状态。

7. 发明授权

US07111052B1 Network shell 失效
标题翻译：网络外壳
公开(公告)号：US07111052B1
公开(公告)日：2006-09-19
申请号：US09576300
申请日：2000-05-23
申请人： Fred S. Cook
发明人： Fred S. Cook
IPC分类号： G06F15/16 , G06F3/00
CPC分类号： H04L63/02 , G06F21/31 , G06F2221/2115 , H04L63/0442 , H04L63/0823 , H04L63/102 , H04W12/08 , Y10S707/99933 , Y10S707/99939
摘要： An access communication system provides access between a user system and a plurality of communication networks. The plurality of communication networks provide services to a user in the user system. An access communication system includes a database system and an access server that is connected to the user system and the plurality of communication networks. The access server receives an alias selection from a user for a network shell that includes alias selections associated with actions. The access server then processes the alias selection to execute an action associated with the alias selection.
摘要翻译：接入通信系统提供用户系统和多个通信网络之间的接入。多个通信网络向用户系统中的用户提供服务。访问通信系统包括数据库系统和连接到用户系统和多个通信网络的接入服务器。访问服务器从用户接收包含与动作相关联的别名选择的网络shell的别名选择。然后，访问服务器处理别名选择以执行与别名选择相关联的动作。

8. 发明授权

US06931109B1 Link selection parameter modification for network access selection 失效
标题翻译：链路选择参数修改用于网络访问选择
公开(公告)号：US06931109B1
公开(公告)日：2005-08-16
申请号：US10460488
申请日：2003-06-12
申请人： Fred S. Cook
发明人： Fred S. Cook
IPC分类号： G06F15/173 , H04J1/16 , H04L12/28 , H04M3/42 , H04M7/00 , H04M15/00
CPC分类号： H04M15/8016 , H04L12/5692 , H04M3/42289 , H04M15/51 , H04M15/55 , H04M15/8044 , H04M15/805 , H04M15/8083 , H04M2215/0184 , H04M2215/2046 , H04M2215/22 , H04M2215/42 , H04M2215/54 , H04M2215/7414 , H04M2215/745 , H04M2215/7457
摘要： A communication network includes a network selection system and an enterprise system that are connected to a PSTN. The network selection system receives a connection request from the enterprise system through the PSTN network, identifies the enterprise system, retrieves a cost/performance profile of the enterprise system, retrieves ISP cost and performance information for each independent ISP of the plurality of independent ISPs, processes the ISP cost and performance information for each of the plurality of independent ISPs against the cost/performance profile, and selects the one independent ISP from among the plurality of independent ISPs based on the processing of the ISP cost and performance information against the cost/performance profile. Additionally, the network selection system receives updated ISP cost and performance information after the selection, re-processes the ISP cost and performance information against the cost/performance profile, and selects a new independent ISP based on the re-processing.
摘要翻译：通信网络包括连接到PSTN的网络选择系统和企业系统。网络选择系统通过PSTN网络接收来自企业系统的连接请求，识别企业系统，检索企业系统的成本/性能简档，检索多个独立ISP的每个独立ISP的ISP成本和性能信息，根据成本/性能简档来处理多个独立ISP中的每一个的ISP成本和性能信息，并且基于ISP成本和性能信息对成本/性能信息的处理，从多个独立ISP中选择一个独立ISP。性能简介。此外，网络选择系统在选择后接收更新的ISP成本和性能信息，根据成本/性能配置文件重新处理ISP成本和性能信息，并根据重新处理选择新的独立ISP。

9. 发明授权

US06836805B1 Scheduled alias resolution 有权
标题翻译：计划别名解析
公开(公告)号：US06836805B1
公开(公告)日：2004-12-28
申请号：US09624778
申请日：2000-07-25
申请人： Fred S. Cook
发明人： Fred S. Cook
IPC分类号： G06F1516
CPC分类号： H04L63/02 , G06F21/31 , G06F2221/2115 , H04L63/0442 , H04L63/0823 , H04L63/102 , H04W12/08 , Y10S707/99933 , Y10S707/99939
摘要： An access communication system provides access between a user system and a plurality of communication networks. The plurality of communication networks provide services to a user in the user system. An access communication system includes a database system and an access server that is connected to the user system and the plurality of communication networks. The access server receives information including a first alias. The access server then processes the information to determine whether an alias translation exists for the first alias in an alias schedule. The access server modifies the information based on the alias translation in response to the determination the alias translation exists.
摘要翻译：接入通信系统提供用户系统和多个通信网络之间的接入。多个通信网络向用户系统中的用户提供服务。访问通信系统包括数据库系统和连接到用户系统和多个通信网络的接入服务器。接入服务器接收包括第一别名的信息。然后，访问服务器处理信息以确定在别名调度中是否存在第一个别名的别名转换。接入服务器响应于确定别名转换存在而基于别名翻译来修改信息。

10. 发明授权

US06650888B1 Validating a transaction with user voice authentication using wireless communications 有权
标题翻译：使用无线通信验证使用用户语音认证的交易
公开(公告)号：US06650888B1
公开(公告)日：2003-11-18
申请号：US09578635
申请日：2000-05-25
申请人： Fred S. Cook
发明人： Fred S. Cook
IPC分类号： H04M166
CPC分类号： G07F7/1008 , G06Q20/32 , G06Q20/3224 , G06Q20/341 , G06Q20/3674 , G06Q20/401 , G06Q20/40145 , H04M3/385 , H04M15/48 , H04M2215/0156 , H04M2215/32
摘要： A system comprises a wireless interface coupled to a transaction manager. The wireless interface receives user information, including a user speech sample and a user account code, from a wireless communication device over a wireless communication link. The transaction manager transfers the user speech sample and the user account code to a validation system. The transaction manager receives and displays validation information from the validation system. The validation information indicates if the user is authentic and if the account code is valid. The validation information may include a picture of the user that is displayed by the transaction manager.
摘要翻译：系统包括耦合到事务管理器的无线接口。无线接口通过无线通信链路从无线通信设备接收用户信息，包括用户语音样本和用户帐户代码。交易管理器将用户语音示例和用户帐户代码传送到验证系统。事务管理器从验证系统接收并显示验证信息。验证信息指示用户是否可信，以及帐号是否有效。验证信息可以包括由交易管理器显示的用户的图片。

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