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1. 发明授权

US09516069B2 Packet headers as a trigger for automatic activation of special-purpose softphone applications 有权
标题翻译：数据包报头作为自动激活专用软件电话应用程序的触发器
公开(公告)号：US09516069B2
公开(公告)日：2016-12-06
申请号：US12620428
申请日：2009-11-17
申请人： Francis C. Hymus , Paul Roller Michaelis , Richard Alan Windhausen
发明人： Francis C. Hymus , Paul Roller Michaelis , Richard Alan Windhausen
IPC分类号： H04L29/06
CPC分类号： H04L65/1069 , H04L65/4007
摘要： Methods, devices, and systems for automatically controlling the activation and/or deactivation of communication applications are provided. More specifically, methods, devices, and systems are provided such that the inspection of communication packet headers can be leveraged as a trigger for automatically activating and/or deactivating communication applications and the population of a corresponding user-interface to the application.
摘要翻译：提供了用于自动控制通信应用的激活和/或去激活的方法，设备和系统。更具体地，提供了方法，设备和系统，使得通信分组报头的检查可以被用作用于自动激活和/或去激活通信应用的触发器以及与应用的相应用户界面的总体。

2. 发明申请

US20110116505A1 PACKET HEADERS AS A TRIGGER FOR AUTOMATIC ACTIVATION OF SPECIAL-PURPOSE SOFTPHONE APPLICATIONS 有权
标题翻译：作为自动激活特殊用途SOFTPHONE应用的触发器的包装头
公开(公告)号：US20110116505A1
公开(公告)日：2011-05-19
申请号：US12620428
申请日：2009-11-17
申请人： Francis C. Hymus , Paul Roller Michaelis , Richard Alan Windhausen
发明人： Francis C. Hymus , Paul Roller Michaelis , Richard Alan Windhausen
IPC分类号： H04L12/56
CPC分类号： H04L65/1069 , H04L65/4007
摘要： Methods, devices, and systems for automatically controlling the activation and/or deactivation of communication applications are provided. More specifically, methods, devices, and systems are provided such that the inspection of communication packet headers can be leveraged as a trigger for automatically activating and/or deactivating communication applications and the population of a corresponding user-interface to the application.
摘要翻译：提供了用于自动控制通信应用的激活和/或去激活的方法，设备和系统。更具体地，提供了方法，设备和系统，使得通信分组报头的检查可以被用作用于自动激活和/或去激活通信应用的触发器以及与应用的相应用户界面的总体。

3. 发明授权

US08289870B2 Priority-based, dynamic optimization of utilized bandwidth 有权
标题翻译：基于优先级的动态优化利用带宽
公开(公告)号：US08289870B2
公开(公告)日：2012-10-16
申请号：US12565428
申请日：2009-09-23
申请人： Paul Roller Michaelis , Richard Alan Windhausen
发明人： Paul Roller Michaelis , Richard Alan Windhausen
IPC分类号： H04L12/28 , H04J3/16
CPC分类号： H04L65/601 , H04L47/10 , H04L47/38 , H04L65/80
摘要： Methods, devices, and systems are provided for performing priority-based codec conversions. Such conversions may implemented on calls sharing a link having limited bandwidth and may also be implemented after the call has been established but before the call has been terminated. The mechanisms provided herein maximize per-user call completion/quality and overall utilization of network bandwidth by dynamically adjusting encoding algorithms and transmission characteristics of calls using the constrained link.
摘要翻译：提供了方法，设备和系统，用于执行基于优先级的编解码转换。这种转换可以在共享具有有限带宽的链路的呼叫上实现，并且还可以在呼叫建立之后但在呼叫已经终止之前被实现。本文提供的机制通过使用受限链路动态调整编码算法和呼叫的传输特性来最大化每用户呼叫完成/质量和网络带宽的总体利用。

4. 发明申请

US20110069625A1 PRIORITY-BASED, DYNAMIC OPTIMIZATION OF UTILIZED BANDWIDTH 有权
标题翻译：优先级，使用带宽的动态优化
公开(公告)号：US20110069625A1
公开(公告)日：2011-03-24
申请号：US12565428
申请日：2009-09-23
申请人： Paul Roller Michaelis , Richard Alan Windhausen
发明人： Paul Roller Michaelis , Richard Alan Windhausen
IPC分类号： H04J1/16 , H04L12/66 , G06F15/16
CPC分类号： H04L65/601 , H04L47/10 , H04L47/38 , H04L65/80
摘要： Methods, devices, and systems are provided for performing priority-based codec conversions. Such conversions may implemented on calls sharing a link having limited bandwidth and may also be implemented after the call has been established but before the call has been terminated. The mechanisms provided herein maximize per-user call completion/quality and overall utilization of network bandwidth by dynamically adjusting encoding algorithms and transmission characteristics of calls using the constrained link.
摘要翻译：提供了方法，设备和系统，用于执行基于优先级的编解码转换。这种转换可以在共享具有有限带宽的链路的呼叫上实现，并且还可以在呼叫建立之后但在呼叫已经终止之前被实现。本文提供的机制通过使用受限链路动态调整编码算法和呼叫的传输特性来最大化每用户呼叫完成/质量和网络带宽的总体利用。

5. 发明申请

US20140046656A1 METHOD AND APPARATUS FOR AUTOMATIC COMMUNICATIONS SYSTEM INTELLIGIBILITY TESTING AND OPTIMIZATION 有权
标题翻译：自动通信系统智能测试与优化的方法与装置
公开(公告)号：US20140046656A1
公开(公告)日：2014-02-13
申请号：US13569946
申请日：2012-08-08
申请人： Paul Roller Michaelis , Paul Haig , John C. Lynch , Chris McArthur
发明人： Paul Roller Michaelis , Paul Haig , John C. Lynch , Chris McArthur
IPC分类号： G10L21/02
CPC分类号： G10L21/02 , G10L21/0364 , G10L21/057
摘要： Systems and methods for automatic user specific, condition specific communication system intelligibility testing and optimization are provided. The intelligibility of speech for a particular user is determined using a test of intelligibility administered by an interactive voice response (IVR) application running on a communication server. The intelligibility test can be run for a particular user under different conditions. For each user and/or set of conditions, a set of speech signal adjustment parameters can be determined. A set of speech signal adjustment parameters that will enhance the intelligibility of a speech signal for a user are applied when that user is involved in a communication session. The particular set of speech signal adjustment parameters selected can depend on the communication equipment and/or environment associated with the communication session.
摘要翻译：提供了自动用户特定的，条件特定的通信系统清晰度测试和优化的系统和方法。使用在通信服务器上运行的交互式语音响应（IVR）应用管理的可懂度的测试来确定特定用户的语音的可懂度。可以在不同条件下为特定用户运行清晰度测试。对于每个用户和/或一组条件，可以确定一组语音信号调整参数。当用户参与通信会话时，将应用一组语音信号调整参数，其将增强用户的语音信号的可懂度。所选择的特定语音信号调整参数集可以取决于与通信会话相关联的通信设备和/或环境。

6. 发明授权

US08600794B2 Meeting notification and merging agents 有权
标题翻译：会议通知和合并代理
公开(公告)号：US08600794B2
公开(公告)日：2013-12-03
申请号：US11396175
申请日：2006-06-16
申请人： Colin Blair , Paul Roller Michaelis , James K. Wan
发明人： Colin Blair , Paul Roller Michaelis , James K. Wan
IPC分类号： G06Q10/00
CPC分类号： G06Q10/109 , G06Q10/1095
摘要： The present invention is directed generally to an information manager that identifies currently scheduled meetings satisfying selected search parameters, discloses, when permitted, details of the identified meetings to requestors, and merges requested and existing meetings when appropriate.
摘要翻译：本发明一般涉及一种信息管理器，该信息管理器识别满足所选择的搜索参数的当前安排的会议，当允许时，向所述请求者公开所识别的会议的细节，并且在适当时合并所请求的和现有的会议。

7. 发明授权

US08589245B2 Customer loyalty, product demonstration, and store/contact center/internet coupling system and method 有权
标题翻译：客户忠诚度，产品演示和商店/联络中心/互联网耦合系统和方法
公开(公告)号：US08589245B2
公开(公告)日：2013-11-19
申请号：US13345918
申请日：2012-01-09
申请人： Paul Roller Michaelis , David S. Mohler
发明人： Paul Roller Michaelis , David S. Mohler
IPC分类号： G06Q30/00
CPC分类号： G06Q30/02 , A61B5/024 , G06Q30/0281 , G06Q30/0601 , G06Q30/0639
摘要： A system for storing information about searches and inquiries by a customer is provided. The system includes a customer service server that receives information from two or more sources, such as from a retail location sales agent, a website, a call center agent, etc. The information is associated and correlated to interrelate inquiries from the different sources. Further, when the user enters a retail location, a node or server at the retail location can push test application to a user's mobile device based on the past inquiries. These test applications are provided only when the customer is present in the retail location. As such, hacking the application is prevented. Further, with the customer using the application in the retail location, a sales agent is present to assist the customer.
摘要翻译：提供了用于存储关于顾客的查询和查询的信息的系统。该系统包括从两个或更多来源（例如从零售地点销售代理，网站，呼叫中心代理等）接收信息的客户服务服务器。该信息被相关联并且被相关联以来自不同来源的查询。此外，当用户进入零售位置时，零售点处的节点或服务器可以基于过去的查询将测试应用推送到用户的移动设备。这些测试应用仅在客户存在于零售地点时提供。因此，防止了应用程序的黑客攻击。此外，客户在零售地点使用该应用程序，出售销售代理人以协助客户。

8. 发明授权

US08565386B2 Automatic configuration of soft phones that are usable in conjunction with special-purpose endpoints 有权
标题翻译：自动配置可与特殊目的端点配合使用的软电话
公开(公告)号：US08565386B2
公开(公告)日：2013-10-22
申请号：US12569581
申请日：2009-09-29
申请人： Paul Roller Michaelis
发明人： Paul Roller Michaelis
IPC分类号： H04M11/00
CPC分类号： H04M3/42391 , H04L65/1059 , H04M1/2475 , H04M1/2535 , H04M3/5183 , H04M7/0015
摘要： The present disclosure is directed, in some embodiments, to automatic switching of a telephony module between different operational modes in response to the identification of different types of incoming contacts.
摘要翻译：在一些实施例中，本公开涉及响应于识别不同类型的进入联系人而在不同操作模式之间自动切换电话模块。

9. 发明申请

US20130236002A1 USING FACTOR ANALYSIS TO IMPROVE WORK ASSIGNMENT PERFORMANCE 审中-公开
标题翻译：使用因子分析来提高工作分配绩效
公开(公告)号：US20130236002A1
公开(公告)日：2013-09-12
申请号：US13414930
申请日：2012-03-08
申请人： Terry Don Jennings , Paul Roller Michaelis
发明人： Terry Don Jennings , Paul Roller Michaelis
IPC分类号： H04M3/00
CPC分类号： H04M3/00 , G06Q10/06393 , H04M2203/402
摘要： In the next generation contact center, a plethora of attributes may be used to describe incoming work requests as well as agents able to handle the work. A work assignment engine may have to sort through hundreds of combinations of attributes in order to identify the optimal or a close-to-optimal solution. One of the problems is how to process this amount of information quickly, as discussed above, at times on systems that do not have the computational horsepower to analyze complex data in a timely manner. This can create a tremendous, unmanageable computational burden for the contact center. One exemplary embodiment reduces the computational burden, and provides additional benefits, by employing a contact center-optimized extension of factor analysis techniques. In general, factor analysis is a statistical method used to describe variability among observed, correlated variables, e.g., attributes, in terms of a potentially lower number of unobserved, uncorrelated variables called factors.
摘要翻译：在下一代联络中心，可以使用大量属性来描述传入的工作请求以及能够处理工作的代理。工作分配引擎可能必须对数百种属性的组合进行排序，以便识别最佳或接近最优解。其中一个问题是如上所述，如何快速处理这种信息量，有时在不具备计算能力的系统上及时分析复杂数据。这可以为联络中心带来巨大的难以控制的计算负担。一个示例性实施例通过采用因子分析技术的联络中心优化扩展来减少计算负担并提供额外的益处。一般来说，因子分析是一种用于描述观察到的相关变量（例如属性）之间的可变性的统计方法，可能是较低数量的未被观察的，不相关的变量称为因子。

10. 发明授权

US08442197B1 Telephone-based user interface for participating simultaneously in more than one teleconference 有权
标题翻译：基于电话的用户界面，可同时参与多个电话会议
公开(公告)号：US08442197B1
公开(公告)日：2013-05-14
申请号：US11395558
申请日：2006-03-30
申请人： Bruce P. Mazza , Paul Roller Michaelis
发明人： Bruce P. Mazza , Paul Roller Michaelis
IPC分类号： H04M3/56 , H04L12/18 , G06F3/00
CPC分类号： H04M3/56 , H04L12/18 , H04M2201/38 , H04M2201/40 , H04M2201/60
摘要： The present invention is directed, in one embodiment, to the simultaneous streaming of a text representation of a first voice stream from a first call to a telephone for display and transmitting of a second voice stream from a second call to the telephone for audible play to the user.
摘要翻译：本发明在一个实施例中涉及将第一语音流的文本表示从第一呼叫同时流传送到电话以用于显示第二语音流并将第二语音流从第二呼叫发送到电话以进行声音播放用户。

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