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    • 7. 发明申请
    • SYSTEM AND METHOD FOR IMPROVED DIRECTORY ASSISTANCE INCLUDING RE-DIAL FEATURE
    • 改进的直接辅助包括重新指向特征的系统和方法
    • US20120321065A1
    • 2012-12-20
    • US13598868
    • 2012-08-30
    • Faith McGaryXavier RileyMichael BatesScott DeNardo
    • Faith McGaryXavier RileyMichael BatesScott DeNardo
    • H04M3/42
    • H04M3/4931H04M2201/10H04M2201/18H04M2201/36
    • A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.
    • 目录辅助系统包括:请求处理模块,用于从请求者接收多个传入目录辅助请求;以及代理平台,用于通过向请求者提供至少一个列表来处理目录协助请求。 记录数据库存储与第一请求相关的记录,并且包括第一标识符,时间和列表条目。 传入请求跟踪模块通过查看与目录协助请求相关联的第二标识符来跟踪第二传入目录辅助请求,将第二标识符与记录中的第一标识符进行比较,以及如果记录具有来自请求的第二标识符匹配的第一标识符 然后,在将第二请求发送到代理平台之前,提供自动将所存储的列表条目从记录提供给请求者。