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1. 发明授权

US07366685B2 Method and apparatus upgrade assistance using critical historical product information 失效
标题翻译：使用关键历史产品信息的方法和设备升级帮助
公开(公告)号：US07366685B2
公开(公告)日：2008-04-29
申请号：US09865371
申请日：2001-05-25
申请人： Earl Walter Emerick , Lonny R. Olson-Williams , Van Dee Sammons , Kurt Clifford Thompson , Paul William Wertzler , Ronald Dean Young
发明人： Earl Walter Emerick , Lonny R. Olson-Williams , Van Dee Sammons , Kurt Clifford Thompson , Paul William Wertzler , Ronald Dean Young
IPC分类号： G06Q30/00
CPC分类号： G06F9/5011 , G06F2209/5019 , G06Q10/06 , G06Q10/06393 , G06Q30/02 , G06Q30/0613 , G06Q30/0621 , G06Q30/0631 , G06Q30/0633 , G06Q30/0641
摘要： Embodiments of the present invention provide an integrated methodology that simplifies upgrade choices for complex computer products through the use of automation and integration of product monitoring and business applications with, for example, web based capabilities. Historical information for computer systems is collected and transmitted to a remote support system. Over time, sufficient historical data provides a historical view of the systems indicative of usage and facilitating the choice of product enhancements, upgrades and customization. Further, this historical view may be integrated with the advances in the product that are kept by the remote support system as well as with the performance requirements of third party application providers.
摘要翻译：本发明的实施例提供了一种综合方法，其通过使用自动化和集成产品监控和业务应用（例如基于网络的能力）来简化复杂计算机产品的升级选择。收集计算机系统的历史信息并将其传输到远程支持系统。随着时间的推移，足够的历史数据提供了指示使用的系统的历史视图，并促进了产品增强，升级和定制的选择。此外，该历史视图可以与远程支持系统保留的产品的进展以及第三方应用提供商的性能要求相结合。

2. 发明授权

US08195525B2 Method and apparatus upgrade assistance using critical historical product information 有权
标题翻译：使用关键历史产品信息的方法和设备升级帮助
公开(公告)号：US08195525B2
公开(公告)日：2012-06-05
申请号：US11854238
申请日：2007-09-12
申请人： Earl Walter Emerick , Lonny R. Olson-Williams , Van Dee Sammons , Kurt Clifford Thompson , Paul William Wertzler , Ronald Dean Young
发明人： Earl Walter Emerick , Lonny R. Olson-Williams , Van Dee Sammons , Kurt Clifford Thompson , Paul William Wertzler , Ronald Dean Young
IPC分类号： G06Q30/00
CPC分类号： G06F9/5011 , G06F2209/5019 , G06Q10/06 , G06Q10/06393 , G06Q30/02 , G06Q30/0613 , G06Q30/0621 , G06Q30/0631 , G06Q30/0633 , G06Q30/0641
摘要： Embodiments of the present invention provide an integrated methodology that simplifies upgrade choices for complex computer products through the use of automation and integration of product monitoring and business applications with, for example, web based capabilities. Historical information for computer systems is collected and transmitted to a remote support system. Over time, sufficient historical data provides a historical view of the systems indicative of usage and facilitating the choice of product enhancements, upgrades and customization. Further, this historical view may be integrated with the advances in the product that are kept by the remote support system as well as with the performance requirements of third party application providers.
摘要翻译：本发明的实施例提供了一种综合方法，其通过使用自动化和集成产品监控和业务应用（例如基于网络的能力）来简化复杂计算机产品的升级选择。收集计算机系统的历史信息并将其传输到远程支持系统。随着时间的推移，足够的历史数据提供了指示使用的系统的历史视图，并促进了产品增强，升级和定制的选择。此外，该历史视图可以与远程支持系统保留的产品的进展以及第三方应用提供商的性能要求相结合。

3. 发明授权

US07624393B2 Computer application and methods for autonomic upgrade maintenance of computer hardware, operating systems and application software 有权
标题翻译：计算机应用和计算机硬件，操作系统和应用软件的自主升级维护方法
公开(公告)号：US07624393B2
公开(公告)日：2009-11-24
申请号：US10665656
申请日：2003-09-18
申请人： Carol Ann Egan , Earl Walter Emerick , Thomas Alan Shore
发明人： Carol Ann Egan , Earl Walter Emerick , Thomas Alan Shore
IPC分类号： G06F9/44 , G06F9/445
CPC分类号： H04L67/34 , G06F8/65 , H04L29/06 , H04L69/329
摘要： The present invention provides methods and a computer-readable program for providing autonomic, event driven upgrade maintenance of one or more software modules residing on a computer system. In a preferred embodiment, a method begins by detecting a predefined triggering event on the computer system indicative of a potential maintenance issue. Next the computer system connects to an upgrade management server, where the upgrade maintenance server creates a list of recommended upgrade modules to download to the computer system, the list based upon the triggering event and a set of selection policies. The method then downloads the list of recommended upgrade modules from the upgrade management server to the computer system, and selectively installs upgrade modules chosen from the list of recommended upgrade modules on the computer system. The user is then notified of the status of the upgrade maintenance operation.
摘要翻译：本发明提供了用于提供驻留在计算机系统上的一个或多个软件模块的自主的，事件驱动的升级维护的方法和计算机可读程序。在优选实施例中，一种方法开始于检测计算机系统上指示潜在维护问题的预定触发事件。接下来，计算机系统连接到升级管理服务器，升级维护服务器创建要下载到计算机系统的推荐升级模块的列表，该列表基于触发事件和一组选择策略。然后，该方法将推荐的升级模块列表从升级管理服务器下载到计算机系统，并选择性地安装从计算机系统上推荐的升级模块列表中选择的升级模块。然后通知用户升级维护操作的状态。

4. 发明授权

US07275048B2 Product support of computer-related products using intelligent agents 有权
标题翻译：使用智能代理产品支持计算机相关产品
公开(公告)号：US07275048B2
公开(公告)日：2007-09-25
申请号：US10021203
申请日：2001-10-30
申请人： Joseph Philip Bigus , Carol Ann Egan , Earl Walter Emerick , Terry C. Reed
发明人： Joseph Philip Bigus , Carol Ann Egan , Earl Walter Emerick , Terry C. Reed
IPC分类号： G06F17/00 , G06N5/02
CPC分类号： H04L67/34 , G06F11/2257 , G06F11/3409 , G06N5/043
摘要： An apparatus, program product, and method utilize a dynamic, automated, extensible and flexible intelligent agent-based product support “framework” to facilitate the provision of product support services to customers of computer-related products. Agent platforms are utilized on both a customer computer and a product support computer, with different agents configured to execute on one or both of such computers. Automated analysis and/or creation of remedial actions, based upon cross-customer operational data, and often relying upon intelligent agents for many or all of such actions, may be used to decrease product support personnel burden and effort. Publishing control may be provided to limit distribution of certain intelligent agents, as may multi-agent remediation of undesirable operational conditions, where agents from multiple parties collectively address a problem experienced by a customer.
摘要翻译：一种设备，程序产品和方法利用动态，自动化，可扩展和灵活的基于智能代理的产品支持“框架”来促进向计算机相关产品的客户提供产品支持服务。客户计算机和产品支持计算机都使用代理平台，其中不同的代理配置为在这些计算机的一个或两个上执行。基于跨客户运营数据，并且经常依赖智能代理进行许多或所有这些动作的自动分析和/或创建补救措施可以用于减少产品支持人员的负担和努力。可以提供发布控制以限制某些智能代理的分配，如可能的多代理修复不期望的操作条件，其中来自多方的代理共同解决客户遇到的问题。

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