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    • 2. 发明授权
    • Method and apparatus for variable help content and abandonment intervention based on user behavior
    • 基于用户行为的变量帮助内容和放弃干预的方法和装置
    • US08024660B1
    • 2011-09-20
    • US11669525
    • 2007-01-31
    • Christopher N. QuinnAnthony L. CreedKenichi Mori
    • Christopher N. QuinnAnthony L. CreedKenichi Mori
    • G06F3/00G06F3/048
    • G06F9/453
    • Method and apparatus for variable help content and abandonment intervention based on customer behavior in computer applications. A pattern detection and intervention mechanism may be provided that may collect usage and possibly other data for the application for a plurality of users of the application and analyze the usage data to determine usage patterns. The collected data and determined usage patterns may then be used by the pattern detection and intervention mechanism to look for and detect deviations from expected behavior and/or patterns of abnormal behavior. Embodiments may provide one or more methods of intervention to provide context-specific help or otherwise assist users for which deviations from expected behavior and/or abnormal patterns of behavior are detected. The detection that users are having difficulty with the application and proactive intervention when such difficulties are detected may help to prevent the users from abandoning the application.
    • 基于计算机应用中的客户行为的变量帮助内容和放弃干预的方法和装置。 可以提供模式检测和干预机制,其可以为应用的多个用户收集使用和可能的其他数据,并分析使用数据以确定使用模式。 收集的数据和确定的使用模式然后可以被模式检测和干预机制用于寻找并检测与预期行为和/或异常行为模式的偏差。 实施例可以提供一种或多种干预方法来提供上下文特定的帮助或以其他方式帮助用户检测到与预期行为和/或异常行为模式的偏差。 当检测到这样的困难时,用户在应用和主动干预中存在困难的检测可能有助于防止用户放弃应用。
    • 4. 发明授权
    • User-driven document-based data collection
    • 用户驱动的基于文档的数据收集
    • US07930226B1
    • 2011-04-19
    • US11491645
    • 2006-07-24
    • Christopher N. QuinnAnthony L. CreedKenichi Mori
    • Christopher N. QuinnAnthony L. CreedKenichi Mori
    • G07F17/22G07F19/00
    • G06Q40/02G06Q10/10G06Q40/123
    • A user-driven document data collection system may allow the user to enter document data in no particular order. The data collection system may help the user identify documents and determine whether those documents are relevant. The document data collection system may also allow the user to input a description of a document, identify the document based on the description, and determine whether or not the document is appropriate for data collection. The data collection system may be configured to display example documents for the user to verify the identification of a document. A user may enter data for a document via a data entry screen based in part on a scanned image of the document. The document data collection system may analyze the data from documents to determine whether or not any additional information, such as from additional documents, is required to perform a particular task using the document data.
    • 用户驱动的文档数据收集系统可以允许用户以特定顺序输入文档数据。 数据收集系统可以帮助用户识别文档并确定这些文档是否相关。 文档数据收集系统还可以允许用户输入文档的描述,基于描述识别文档,并且确定文档是否适于数据收集。 数据收集系统可以被配置为显示用于用户验证文档的标识的示例文档。 部分地基于文档的扫描图像,用户可以经由数据输入屏幕输入文档的数据。 文档数据收集系统可以分析来自文档的数据,以确定是否需要任何附加信息,例如来自附加文档,以使用文档数据执行特定任务。
    • 6. 发明授权
    • Transformation of standard document format electronic documents for electronic filing
    • 转换电子档案的标准文件格式电子文件
    • US08156018B1
    • 2012-04-10
    • US11612253
    • 2006-12-18
    • Christopher N. QuinnAnthony L. CreedKenichi MoriJustin C. Marr
    • Christopher N. QuinnAnthony L. CreedKenichi MoriJustin C. Marr
    • G06F17/22G06Q20/00
    • G06F17/2264G06Q10/00G06Q20/207G06Q40/123G06Q50/18
    • An electronic filing system may receive electronic documents including a completed tax return. The electronic documents may be of a standard document presentation format such as Portable Document Format. The electronic filing system may parse the completed tax return and create transmittable data that includes the completed tax return. The transmittable data may be of a format that is accepted by a taxing authority and different than the original format. The transmittable data may be transmitted to the taxing authority for electronic filing of the completed tax return. The electronic filing system may check for tax return errors before transmitting the transmittable data. The electronic filing system may enable the user to correct errors before transmitting the transmittable data as well as receiving additional error notifications from the taxing authority. The electronic filing system may notify the user of such errors and enable the user to correct the errors.
    • 电子申报系统可能会收到电子文件,包括完成的报税表。 电子文档可以是诸如便携式文档格式的标准文档呈现格式。 电子申报系统可以解析已完成的纳税申报单,并创建包含完成的纳税申报表的可发送数据。 可发送数据可以是由税务机关接受并且不同于原始格式的格式。 可传递的数据可以传送给税务机关,以便电子提交完成的报税表。 电子申报系统可以在发送可传输数据之前检查报税错误。 电子申请系统可以使用户在发送可发送数据之前纠正错误,并且从税务机关接收附加的错误通知。 电子文件系统可以通知用户这种错误,并使用户能够纠正错误。
    • 7. 发明授权
    • System and method for creating and implementing community defined presentation structures
    • 用于创建和实现社区定义的表示结构的系统和方法
    • US08244607B1
    • 2012-08-14
    • US12698939
    • 2010-02-02
    • Christopher N. QuinnAnthony L. CreedKenichi MoriJustin C. Marr
    • Christopher N. QuinnAnthony L. CreedKenichi MoriJustin C. Marr
    • G06F17/22G06F9/445
    • G06Q10/10G06Q40/123
    • A presentation configuration system may receive metadata from multiple users utilizing tax preparation applications. The metadata may be tags or labels of interview segments of the tax preparation applications. The presentation configuration system may create community defined presentation structures from the metadata such that the community defined presentation structure includes an organization of interview segments within a tax preparation application. The community defined presentation structure may indicate how interview segments of a tax preparation application should be presented to a user. Furthermore, a tax preparation application may provide a user (e.g., a taxpayer) with multiple options corresponding to community defined presentation structures. The tax preparation application may receive a selection of one of the options from the user. Thus, the tax preparation application may present the tax preparation interview segments of the tax preparation application to the user according to the community defined presentation structure indicated by the option selected.
    • 呈现配置系统可以使用税务准备应用从多个用户接收元数据。 元数据可能是税务准备申请的面试部分的标签或标签。 呈现配置系统可以从元数据创建社区定义的呈现结构,使得社区定义的呈现结构包括税务准备应用程序中的访问段的组织。 社区定义的表达结构可以指示应该向用户呈现税务准备申请的面试部分。 此外,税务准备申请可以向用户(例如,纳税人)提供与社区定义的呈现结构相对应的多个选项。 税务准备应用程序可以从用户接收到选项之一的选择。 因此,税务准备申请可以根据所选择的选项所表示的社区定义的呈现结构向用户呈现税务准备申请的税务准备面试部分。
    • 8. 发明授权
    • System and method for creating and implementing community defined presentation structures
    • 用于创建和实现社区定义的表示结构的系统和方法
    • US07680756B2
    • 2010-03-16
    • US11618184
    • 2006-12-29
    • Christopher N. QuinnAnthony L. CreedKenichi MoriJustin C. Marr
    • Christopher N. QuinnAnthony L. CreedKenichi MoriJustin C. Marr
    • G06F17/00G06N5/02
    • G06Q10/10G06Q40/123
    • A presentation configuration system may receive metadata from multiple users utilizing tax preparation applications. The metadata may be tags or labels of interview segments of the tax preparation applications. The presentation configuration system may create community defined presentation structures from the metadata such that the community defined presentation structure includes an organization of interview segments within a tax preparation application. The community defined presentation structure may indicate how interview segments of a tax preparation application should be presented to a user. Furthermore, a tax preparation application may provide a user (e.g., a taxpayer) with multiple options corresponding to community defined presentation structures. The tax preparation application may receive a selection of one of the options from the user. Thus, the tax preparation application may present the tax preparation interview segments of the tax preparation application to the user according to the community defined presentation structure indicated by the option selected.
    • 呈现配置系统可以使用税务准备应用从多个用户接收元数据。 元数据可能是税务准备申请的面试部分的标签或标签。 呈现配置系统可以从元数据创建社区定义的呈现结构,使得社区定义的呈现结构包括税务准备应用程序中的访问段的组织。 社区定义的表达结构可以指示应该向用户呈现税务准备申请的面试部分。 此外,税务准备申请可以向用户(例如,纳税人)提供与社区定义的呈现结构相对应的多个选项。 税务准备应用程序可以从用户接收到选项之一的选择。 因此,税务准备申请可以根据所选择的选项所表示的社区定义的呈现结构向用户呈现税务准备申请的税务准备面试部分。
    • 9. 发明申请
    • System and Method for Creating and Implementing Community Defined Presentation Structures
    • 用于创建和实现社区定义的演示文稿结构的系统和方法
    • US20080162310A1
    • 2008-07-03
    • US11618184
    • 2006-12-29
    • Christopher N. QuinnAnthony L. CreedKenichi MoriJustin C. Marr
    • Christopher N. QuinnAnthony L. CreedKenichi MoriJustin C. Marr
    • G06Q40/00G06Q99/00
    • G06Q10/10G06Q40/123
    • A presentation configuration system may receive metadata from multiple users utilizing tax preparation applications. The metadata may be tags or labels of interview segments of the tax preparation applications. The presentation configuration system may create community defined presentation structures from the metadata such that the community defined presentation structure includes an organization of interview segments within a tax preparation application. The community defined presentation structure may indicate how interview segments of a tax preparation application should be presented to a user. Furthermore, a tax preparation application may provide a user (e.g., a taxpayer) with multiple options corresponding to community defined presentation structures. The tax preparation application may receive a selection of one of the options from the user. Thus, the tax preparation application may present the tax preparation interview segments of the tax preparation application to the user according to the community defined presentation structure indicated by the option selected.
    • 呈现配置系统可以使用税务准备应用从多个用户接收元数据。 元数据可能是税务准备申请的面试部分的标签或标签。 呈现配置系统可以从元数据创建社区定义的呈现结构,使得社区定义的呈现结构包括税务准备应用程序中的访问段的组织。 社区定义的表达结构可以指示应该向用户呈现税务准备申请的面试部分。 此外,税务准备申请可以向用户(例如,纳税人)提供与社区定义的呈现结构相对应的多个选项。 税务准备应用程序可以从用户接收到选项之一的选择。 因此,税务准备申请可以根据所选择的选项所表示的社区定义的呈现结构向用户呈现税务准备申请的税务准备面试部分。