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1. 发明申请

US20100260331A1 METHOD OF DISPLAYING COMPLEX RELATIONSHIPS 有权
标题翻译：显示复杂关系的方法
公开(公告)号：US20100260331A1
公开(公告)日：2010-10-14
申请号：US12423088
申请日：2009-04-14
申请人： David Funck , Biswajeet Mukherjee , Edward Kuns
发明人： David Funck , Biswajeet Mukherjee , Edward Kuns
IPC分类号： H04M3/00
CPC分类号： H04M3/5175
摘要： A method and apparatus are provided for presenting structural relationships in an automatic contact distribution system. The method includes the steps of defining a plurality of structural elements within the automatic contact distribution system, selecting a structural element of the automatic contact distribution system as a root element, identifying any related elements of the plurality of elements that together with the selected element affect contact handling within the automatic contact distribution system and displaying the root element and related elements along with an indicia of the relationship between the root element and related elements.
摘要翻译：提供了一种在自动接触分配系统中呈现结构关系的方法和装置。该方法包括以下步骤：在自动接触分配系统内定义多个结构元件，选择自动接触分布系统的结构元件作为根元素，识别多个元素中与所选元素一起影响的任何相关元素在自动接触分配系统内的接触处理以及根元素和相关元素以及根元素和相关元素之间的关系的标记。

2. 发明授权

US08520834B2 Method of displaying complex relationships 有权
标题翻译：显示复杂关系的方法
公开(公告)号：US08520834B2
公开(公告)日：2013-08-27
申请号：US12423088
申请日：2009-04-14
申请人： David Funck , Biswajeet Mukherjee , Edward Kuns
发明人： David Funck , Biswajeet Mukherjee , Edward Kuns
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5175
摘要： A method and apparatus are provided for presenting structural relationships in an automatic contact distribution system. The method includes the steps of defining a plurality of structural elements within the automatic contact distribution system, selecting a structural element of the automatic contact distribution system as a root element, identifying any related elements of the plurality of elements that together with the selected element affect contact handling within the automatic contact distribution system and displaying the root element and related elements along with an indicia of the relationship between the root element and related elements.
摘要翻译：提供了一种在自动接触分配系统中呈现结构关系的方法和装置。该方法包括以下步骤：在自动接触分配系统内定义多个结构元件，选择自动接触分布系统的结构元件作为根元素，识别多个元素中与所选元素一起影响的任何相关元素在自动接触分配系统内的接触处理以及根元素和相关元素以及根元素和相关元素之间的关系的标记。

3. 发明授权

US08411840B2 Method of unifying control of contact center system 有权
标题翻译：联络中心系统统一控制方法
公开(公告)号：US08411840B2
公开(公告)日：2013-04-02
申请号：US12356664
申请日：2009-01-21
申请人： Edward Kuns , Biswajeet Mukherjee , Robert Owens
发明人： Edward Kuns , Biswajeet Mukherjee , Robert Owens
IPC分类号： H04M3/00
CPC分类号： H04M3/5175
摘要： A method and apparatus are provided for changing operating parameters within an automatic contact distribution system that includes a plurality of functionally similar but structurally different automatic contact distributor subsystems. The method includes the steps of a user selecting an operating parameter for use by each of the plurality of functionally similar but structurally different automatic contact distributor subsystems, a respective conversion program for each of the plurality of functionally similar but structurally different automatic contact distributor subsystems receiving the selected operating parameter from the user and incorporating the selected operating parameter into the respective subsystems.
摘要翻译：提供了一种用于改变自动接触分配系统内的操作参数的方法和装置，其包括多个功能相似但结构不同的自动接触分配器子系统。该方法包括以下步骤：用户选择操作参数以供多个功能相似但结构不同的自动联系分配器子系统中的每一个使用，用于多个功能相似但结构不同的自动联系分配器子系统中的每一个接收的相应转换程序来自用户的选择的操作参数并将所选择的操作参数并入相应的子系统。

4. 发明申请

US20090316879A1 Method of Unifying Control of Contact Center System 有权
标题翻译：联络中心系统统一控制方法
公开(公告)号：US20090316879A1
公开(公告)日：2009-12-24
申请号：US12141687
申请日：2008-06-18
申请人： Edward Kuns , Biswajeet Mukherjee , Robert Owens
发明人： Edward Kuns , Biswajeet Mukherjee , Robert Owens
IPC分类号： H04M3/00
CPC分类号： H04M3/51 , H04M3/22
摘要： A method and apparatus are provided for processing messages in a networked automatic contact distribution system having a plurality of computer processors. The method includes the steps of a processor of the plurality of processors receiving a configuration message, the processor determining a type of the configuration message from metadata contained within the message and the processor executing a predetermined set of steps based upon the determined type of the configuration message.
摘要翻译：提供了一种在具有多个计算机处理器的网络化自动接触分配系统中处理消息的方法和装置。该方法包括以下步骤：多个处理器的处理器接收配置消息，处理器根据包含在消息内的元数据确定配置消息的类型，并且处理器基于所确定的配置类型执行预定的一组步骤信息。

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