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1. 发明申请

US20100272246A1 Methods, Systems, and Products for Dynamically-Changing IVR Architectures 有权
标题翻译：用于动态改变IVR架构的方法，系统和产品
公开(公告)号：US20100272246A1
公开(公告)日：2010-10-28
申请号：US12829453
申请日：2010-07-02
申请人： Dale Malik , Richard A. Anderson
发明人： Dale Malik , Richard A. Anderson
IPC分类号： H04M11/00
CPC分类号： H04M3/493 , H04M2203/254 , H04M2203/355
摘要： Methods, systems, and products are disclosed for dynamically changing an Interactive Voice Response (IVR) system. Responses to a menu of prompts are monitored. A presentation order of the menu of prompts is automatically updated according to a set of rules. The set of rules describe qualifications for dynamically changing the menu of prompts.
摘要翻译：公开了用于动态改变交互式语音响应（IVR）系统的方法，系统和产品。对提示菜单的响应进行监控。提示菜单的表示顺序根据一组规则自动更新。这套规则描述了动态更改提示菜单的资格。

2. 发明授权

US07272633B2 Methods and systems for a communications and information resource manager 有权
标题翻译：通信和信息资源管理器的方法和系统
公开(公告)号：US07272633B2
公开(公告)日：2007-09-18
申请号：US10251025
申请日：2002-09-20
申请人： Dale Malik , Robert A. Koch , Peter Hill , Richard A. Anderson
发明人： Dale Malik , Robert A. Koch , Peter Hill , Richard A. Anderson
IPC分类号： G06F15/16
CPC分类号： G06Q30/0257 , G06F3/0482 , G06F17/3089 , G06F21/62 , G06Q10/107 , G06Q10/109 , G06Q30/02 , G06Q30/0267 , G06Q30/0269 , H04L29/12169 , H04L41/22 , H04L51/04 , H04L51/24 , H04L51/36 , H04L61/1576 , H04L65/403 , H04L67/2804 , H04L67/32 , H04L69/329 , H04M3/2218 , H04M3/42059 , H04M3/4211 , H04M3/436 , H04M3/5307 , H04M3/537 , H04M7/0036 , H04M7/0045 , H04M7/0054 , H04M7/1235 , H04M7/128 , H04M2203/2066 , H04M2242/22 , H04Q2213/13175 , H04Q2213/13338 , H04Q2213/13377
摘要： A manager interfaces with communications systems such as a telecommunications and/or data network. The manager allows a user to participate in, keep track of, log, monitor, and engage or direct activities relating to communications. The manager may include user data and keep it current, receive and display data on a user's communications, and respond to communications with a standard or selected response. The manager may make information related to the data or the received communications available and include a message log with entries on communications of the user including instant or chat room messages, and unanswered calls. The manager may include a directory that is kept current using data on received communications and may include a calendar with scheduled activities.
摘要翻译：管理员与诸如电信和/或数据网络的通信系统接口。经理允许用户参与，跟踪，记录，监控和参与或指导与通信相关的活动。管理者可以包括用户数据并保持当前，接收和显示关于用户通信的数据，并且响应与标准或所选择的响应的通信。经理可以提供与数据有关的信息或所接收到的通信可用，并且包括具有用户通信条目的消息日志，包括即时聊天室消息和未应答呼叫。经理可以包括使用接收到的通信上的数据保持当前的目录，并且可以包括具有预定活动的日历。

3. 发明授权

US07313617B2 Methods and systems for a communications and information resource manager 有权
标题翻译：通信和信息资源管理器的方法和系统
公开(公告)号：US07313617B2
公开(公告)日：2007-12-25
申请号：US09966703
申请日：2001-09-28
申请人： Dale Malik , Robert A. Koch , Peter Hill , Richard A. Anderson
发明人： Dale Malik , Robert A. Koch , Peter Hill , Richard A. Anderson
IPC分类号： G06F15/173 , G06F15/16
CPC分类号： G06Q30/0257 , G06F3/0482 , G06F17/3089 , G06F21/62 , G06Q10/107 , G06Q10/109 , G06Q30/02 , G06Q30/0267 , G06Q30/0269 , H04L29/12169 , H04L41/22 , H04L51/04 , H04L51/24 , H04L51/36 , H04L61/1576 , H04L65/403 , H04L67/2804 , H04L67/32 , H04L69/329 , H04M3/2218 , H04M3/42059 , H04M3/4211 , H04M3/436 , H04M3/5307 , H04M3/537 , H04M7/0036 , H04M7/0045 , H04M7/0054 , H04M7/1235 , H04M7/128 , H04M2203/2066 , H04M2242/22 , H04Q2213/13175 , H04Q2213/13338 , H04Q2213/13377
摘要： Methods and systems for managing the communications and information resources of a user. A manager interfaces with communications systems such as a telecommunications and/or data network. The manager allows a user to participate in, keep track of, log, monitor, and engage or direct activities relating to communications. The manager may include user data and keep it current. The manager may receive and display data on a user's communications. The manager may respond to communications with a standard or selected response, and/or based on the user's instructions. The manager may make information related to the data or the received communications available. The manager may include a message log with entries on communications of the user including instant or chat room messages, and unanswered calls. An entry from the message log may be made available as related information to a communication received for the user. The manager may include a directory that is kept current using data on received communications. The manager may include a calendar with scheduled activities. A scheduled activity may be made available as related information to data on a received communication.
摘要翻译：用于管理用户的通信和信息资源的方法和系统。管理员与诸如电信和/或数据网络的通信系统接口。经理允许用户参与，跟踪，记录，监控和参与或指导与通信相关的活动。经理可以包括用户数据并保持当前状态。经理可以接收和显示用户通信的数据。经理可以使用标准或所选择的响应来响应通信，和/或基于用户的指示。经理可以提供与数据有关的信息或所接收到的通信可用。管理者可以包括具有用户通信的条目的消息日志，包括即时聊天室消息和未应答呼叫。来自消息日志的条目可以作为与为用户接收的通信的相关信息一起提供。管理者可以包括使用接收到的通信上的数据保持当前的目录。经理可以包括具有预定活动的日历。可以将计划的活动作为关于所接收的通信的数据的相关信息。

4. 发明授权

US08396195B2 Methods, systems, and products for dynamically-changing IVR architectures 有权
标题翻译：用于动态改变IVR架构的方法，系统和产品
公开(公告)号：US08396195B2
公开(公告)日：2013-03-12
申请号：US12829453
申请日：2010-07-02
申请人： Dale Malik , Richard A. Anderson
发明人： Dale Malik , Richard A. Anderson
IPC分类号： H04M1/64
CPC分类号： H04M3/493 , H04M2203/254 , H04M2203/355
摘要： Methods, systems, and products are disclosed for dynamically changing an Interactive Voice Response (IVR) system. Responses to a menu of prompts are monitored. A presentation order of the menu of prompts is automatically updated according to a set of rules. The set of rules describe qualifications for dynamically changing the menu of prompts.
摘要翻译：公开了用于动态改变交互式语音响应（IVR）系统的方法，系统和产品。对提示菜单的响应进行监控。提示菜单的表示顺序根据一组规则自动更新。这套规则描述了动态更改提示菜单的资格。

5. 发明授权

US08271591B2 Methods, systems, and products for managing communications 有权
标题翻译：用于管理通信的方法，系统和产品
公开(公告)号：US08271591B2
公开(公告)日：2012-09-18
申请号：US11900153
申请日：2007-09-10
申请人： Dale Malik , Robert A. Koch , Peter Hill , Richard A. Anderson
发明人： Dale Malik , Robert A. Koch , Peter Hill , Richard A. Anderson
IPC分类号： G06F15/16
CPC分类号： G06Q30/0257 , G06F3/0482 , G06F17/3089 , G06F21/62 , G06Q10/107 , G06Q10/109 , G06Q30/02 , G06Q30/0267 , G06Q30/0269 , H04L29/12169 , H04L41/22 , H04L51/04 , H04L51/24 , H04L51/36 , H04L61/1576 , H04L65/403 , H04L67/2804 , H04L67/32 , H04L69/329 , H04M3/2218 , H04M3/42059 , H04M3/4211 , H04M3/436 , H04M3/5307 , H04M3/537 , H04M7/0036 , H04M7/0045 , H04M7/0054 , H04M7/1235 , H04M7/128 , H04M2203/2066 , H04M2242/22 , H04Q2213/13175 , H04Q2213/13338 , H04Q2213/13377
摘要： Methods, systems, and products are disclosed for managing communications of a user. Identity information relating to the user is received, and a notification of a communication from a communicating partner is received. The user's preference for withholding the communication is obtained. An entry in a message log is created for the withheld communication. The message log is displayed to the user, such that the user is not notified of receipt of the withheld communication, yet receipt of the withheld communication is logged in the message log.
摘要翻译：公开了用于管理用户的通信的方法，系统和产品。接收到与用户相关的身份信息，并且接收到来自通信伙伴的通信的通知。获得用户偏爱通信的偏好。为保留的通信创建消息日志中的条目。向用户显示消息日志，使得用户没有被通知接收到被保留的通信，而在消息日志中记录了被保留的通信的接收。

6. 发明授权

US07773731B2 Methods, systems, and products for dynamically-changing IVR architectures 有权
标题翻译：用于动态改变IVR架构的方法，系统和产品
公开(公告)号：US07773731B2
公开(公告)日：2010-08-10
申请号：US11300186
申请日：2005-12-14
申请人： Dale Malik , Richard A. Anderson
发明人： Dale Malik , Richard A. Anderson
IPC分类号： H04M1/64
CPC分类号： H04M3/493 , H04M2203/254 , H04M2203/355
摘要： Methods, systems, and products are disclosed for dynamically changing an Interactive Voice Response (IVR) system. Responses to a menu of prompts are monitored. A presentation order of the menu of prompts is automatically updated according to a set of rules. The set of rules describe qualifications for dynamically changing the menu of prompts.
摘要翻译：公开了用于动态改变交互式语音响应（IVR）系统的方法，系统和产品。对提示菜单的响应进行监控。提示菜单的表示顺序根据一组规则自动更新。这套规则描述了动态更改提示菜单的资格。

7. 发明授权

US08358749B2 System and method to search a media content database based on voice input data 有权
标题翻译：基于语音输入数据搜索媒体内容数据库的系统和方法
公开(公告)号：US08358749B2
公开(公告)日：2013-01-22
申请号：US12623379
申请日：2009-11-21
申请人： Hisao Chang , Dale Malik , Linda Roberts , Horst Schroeter
发明人： Hisao Chang , Dale Malik , Linda Roberts , Horst Schroeter
IPC分类号： H04M1/64 , H04M3/42 , H04N7/173
CPC分类号： H04M3/493 , G06F17/30026 , G10L15/26
摘要： A computer implemented method includes initiating a call from an interactive voice response (IVR) system to a first device associated with a user in response to a user request. The computer implemented method includes receiving voice input data at the IVR system via the call. The computer implemented method also includes performing a search of a media content database based at least partially on the voice input data. The computer implemented method further includes sending search results identifying media content items based on the search of the media content database to a second device associated with the user.
摘要翻译：计算机实现的方法包括：响应于用户请求，从交互式语音响应（IVR）系统发起到与用户相关联的第一设备的呼叫。计算机实现的方法包括通过呼叫在IVR系统处接收语音输入数据。计算机实现的方法还包括至少部分地基于语音输入数据执行对媒体内容数据库的搜索。计算机实现的方法还包括基于对媒体内容数据库的搜索向与用户相关联的第二设备发送标识媒体内容项的搜索结果。

8. 发明授权

US08300082B2 Apparatus and method for video conferencing 有权
标题翻译：视频会议的装置和方法
公开(公告)号：US08300082B2
公开(公告)日：2012-10-30
申请号：US12335075
申请日：2008-12-15
申请人： Dale Malik
发明人： Dale Malik
IPC分类号： H04N7/14
CPC分类号： H04N7/15 , H04L12/1818 , H04L12/189 , H04L51/066 , H04N7/147 , H04N21/25808 , H04N21/42203 , H04N21/4223 , H04N21/4788 , H04N21/6125
摘要： A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to determine video conferencing capability of a group of communication devices associated with a user where the group of communication devices comprises a set top box and where the determination of the video conferencing capability is performed in temporal proximity with establishing a voice call over an Internet Protocol Multimedia Subsystem (IMS) network between a mobile communication device and at least one device of the group of communication devices; and establish a video conference for participating devices in response to a request from one device of the mobile communication device and the group of communication devices, where the video conference is established over an Internet Protocol Television (IPTV) network, and where the participating devices comprise the mobile communication device and the set top box. Other embodiments are disclosed.
摘要翻译：包含本公开的教导的系统可以包括例如具有控制器的服务器，该控制器确定与用户相关联的一组通信设备的视频会议能力，其中通信设备组包括机顶盒，并且其中确定的视频会议能力在时间上接近地通过互联网协议多媒体子系统（IMS）网络在移动通信设备与该组通信设备的至少一个设备之间建立语音呼叫来执行; 并且响应来自移动通信设备的一个设备的请求和通过因特网协议电视（IPTV）网络建立视频会议的通信设备组的请求，并且参与设备包括移动通信设备和机顶盒。公开了其他实施例。

9. 发明授权

US08230475B2 Methods and computer program products for subcontent tagging and playback 有权
标题翻译：用于子内容标记和播放的方法和计算机程序产品
公开(公告)号：US08230475B2
公开(公告)日：2012-07-24
申请号：US11941118
申请日：2007-11-16
申请人： Dale Malik
发明人： Dale Malik
IPC分类号： H04N7/173
CPC分类号： H04N21/482 , H04N7/163 , H04N21/4325 , H04N21/4334 , H04N21/812 , H04N21/8456
摘要： A content provider inserts at least one begin tag and at least one end tag into a broadcast program. The at least one begin tag and at least one end tag defines a video clip segment for the broadcast program. The content provider transmits the broadcast program including the at least one begin tag and the at least one end tag over a network to a digital video recorder (DVR). Upon the broadcast program ending, the content provider transmits a wrapper over the network to the DVR. The wrapper includes wrapper information comprising at least one of a sponsor advertisement, a trailer broadcast, a header broadcast, or a summary of one or more video clip segments.
摘要翻译：内容提供商将至少一个开始标签和至少一个结束标签插入到广播节目中。至少一个开始标签和至少一个终端标签定义广播节目的视频片段。内容提供商通过网络将包括至少一个开始标签和至少一个结束标签的广播节目传送到数字录像机（DVR）。在广播节目结束时，内容提供商通过网络向DVR发送包装纸。包装器包括包括赞助广告，预告广播，头广播或一个或多个视频片段的摘要中的至少一个的包装信息。

10. 发明授权

US08225348B2 Moderated interactive media sessions 有权
标题翻译：中等互动媒体会话
公开(公告)号：US08225348B2
公开(公告)日：2012-07-17
申请号：US12209392
申请日：2008-09-12
申请人： Scott Morris , Dale Malik
发明人： Scott Morris , Dale Malik
IPC分类号： G06F3/00
CPC分类号： H04N7/17318 , H04N21/4316 , H04N21/4438 , H04N21/4756 , H04N21/4788
摘要： Systems and methods to provide interactive moderated collaborative sessions are disclosed. In a particular embodiment, a method is disclosed that includes receiving a media stream and associating moderator controls with the media stream to create an interactive media session. The interactive media session enables multiple remote users to interact with one another with respect to the media stream. The moderator controls enable a moderator to facilitate the interaction of the multiple remote users. The method also includes sending display data to display devices of the multiple remote users. The display data is based on moderator control input received via the moderator controls, interactive input received from the multiple remote users, and the received media stream.
摘要翻译：公开了提供交互式协调会议的系统和方法。在特定实施例中，公开了一种方法，其包括接收媒体流并将主持人控制与媒体流相关联以创建交互式媒体会话。交互媒体会话允许多个远程用户相对于媒体流互相交互。主持人控制使主持人能够促进多个远程用户的交互。该方法还包括向多个远程用户的显示设备发送显示数据。显示数据基于通过主持人控制接收到的主持人控制输入，从多个远程用户接收的交互式输入和所接收的媒体流。

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