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1. 发明授权

US06970821B1 Method of creating scripts by translating agent/customer conversations 有权
标题翻译：通过翻译代理/客户对话来创建脚本的方法
公开(公告)号：US06970821B1
公开(公告)日：2005-11-29
申请号：US09670093
申请日：2000-09-26
申请人： Craig R. Shambaugh , Anthony Dezonno , Mark J. Power , Jared Bluestein , Kenneth Venner , Jim F. Martin , Darryl Hymel , Laird C. Williams
发明人： Craig R. Shambaugh , Anthony Dezonno , Mark J. Power , Jared Bluestein , Kenneth Venner , Jim F. Martin , Darryl Hymel , Laird C. Williams
IPC分类号： G06F17/27 , G06Q30/02 , G10L15/22 , H04M3/51 , G10L21/00 , G10L15/18 , G10L15/26 , H04M1/64
CPC分类号： G06F17/277 , G06F17/2775 , G06F17/2785 , G06Q30/02 , G10L15/22 , H04M3/51 , H04M2201/40 , H04M2203/357
摘要： A method and apparatus are provided for presenting script to be followed by a telemarketer during a threaded conversation with a customer. The method includes the steps of recognizing a word content of a response of the customer to a first portion of the presented script and detecting key words and key words in context of the response. The method further includes the steps of evaluating the detected key words and key words in context to determine an information content, comparing the information content of the evaluated words with an information content of a plurality of expected customer responses and selecting the expected customer response with a closest relative match and following a script associated with the selected expected customer response of the customer as a second portion of the presented script.
摘要翻译：提供一种方法和装置，用于在与客户进行线程对话期间呈现电话推销员遵循的脚本。该方法包括以下步骤：将客户的响应的单词内容识别到所呈现的脚本的第一部分，并在响应的上下文中检测关键词和关键词。该方法还包括以下步骤：在上下文中评估检测到的关键字和关键词以确定信息内容，将评估词的信息内容与多个预期客户响应的信息内容进行比较，并用最接近的相对匹配并且跟随与客户的所选择的预期客户响应相关联的脚本作为所呈现的脚本的第二部分。

2. 发明授权

US07003462B2 Voice filter for normalizing an agent's emotional response 有权
标题翻译：语音过滤器，用于规范代理人的情绪反应
公开(公告)号：US07003462B2
公开(公告)日：2006-02-21
申请号：US10955880
申请日：2004-09-30
申请人： Craig R. Shambaugh , Anthony Dezonno , Mark J. Power , Kenneth Venner , Jared Bluestein , Jim F. Martin , Darryl Hymel , Laird C. Williams
发明人： Craig R. Shambaugh , Anthony Dezonno , Mark J. Power , Kenneth Venner , Jared Bluestein , Jim F. Martin , Darryl Hymel , Laird C. Williams
IPC分类号： G10L21/00
CPC分类号： G10L13/033 , G10L21/00 , G10L2021/0135 , H04M3/51 , H04M2201/40
摘要： A method and apparatus are provided for adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization. The method includes the steps of detecting a content of the oral presentation provided by the agent and modifying the oral presentation provided by the agent to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective.
摘要翻译：提供了一种方法和装置，用于基于组织的目标来调整由组织的代理提供并且由组织的人类目标所感知的口头呈现的内容。该方法包括以下步骤：基于检测到的内容和组织目标，检测由代理提供的口头呈现的内容并修改由代理提供的口头表达以产生由人类目标感知的口头呈现。

3. 发明授权

US06804668B1 Natural language agent for monitoring a threaded discussion 有权
标题翻译：自然语言代理监控线程讨论
公开(公告)号：US06804668B1
公开(公告)日：2004-10-12
申请号：US09669983
申请日：2000-09-26
申请人： Craig R. Shambaugh , Anthony Dezonno , Mark J. Power , Kenneth Venner , Jared Bluestein , Jim F. Martin , Darryl Hymel , Laird C. Williams
发明人： Craig R. Shambaugh , Anthony Dezonno , Mark J. Power , Kenneth Venner , Jared Bluestein , Jim F. Martin , Darryl Hymel , Laird C. Williams
IPC分类号： G06F1730
CPC分类号： G06F17/3069 , G06F17/30616 , Y10S707/99936 , Y10S707/99953
摘要： A method and apparatus are provided for identifying textual information for use in a threaded discussion. The method includes the steps of detecting key words and key words in context of the threaded discussion and weighting the detected words based upon an information content and context of each word and upon a time period since each word was last used to produce a weighted information content of the threaded discussion. The method further includes the steps of searching for and locating textual information within a database with an information content related to the weighted information content, comparing the information content of the located textual information with the weighted information content to provide an objective difference value and presenting the located textual information to the discussion where the objective difference value exceeds a threshold value.
摘要翻译：提供了一种用于识别在线程讨论中使用的文本信息的方法和装置。该方法包括以下步骤：在线程讨论的上下文中检测关键词和关键词，并且基于每个单词的信息内容和上下文以及在每个单词最后被用于产生加权信息内容的时间段来加权检测到的单词的线程讨论。该方法还包括以下步骤：利用与加权信息内容相关的信息内容来搜索和定位数据库内的文本信息，将定位的文本信息的信息内容与加权信息内容进行比较，以提供客观差值，并呈现定位的文本信息到客观差值超过阈值的讨论。

4. 发明授权

US06308154B1 Method of natural language communication using a mark-up language 有权
标题翻译：使用标记语言的自然语言交流方法
公开(公告)号：US06308154B1
公开(公告)日：2001-10-23
申请号：US09549057
申请日：2000-04-13
申请人： Laird C. Williams , Anthony Dezonno , Mark J. Power , Kenneth Venner , Jared Bluestein , Jim F. Martin , Darryl Hymel , Craig R. Shambaugh
发明人： Laird C. Williams , Anthony Dezonno , Mark J. Power , Kenneth Venner , Jared Bluestein , Jim F. Martin , Darryl Hymel , Craig R. Shambaugh
IPC分类号： G10L1504
CPC分类号： G10L19/0018
摘要： A method and apparatus are provided for encoding a spoken language. The method includes the steps recognizing a verbal content of the spoken language, measuring an attribute of the recognized verbal content and encoding the recognized and measured verbal content.
摘要翻译：提供了一种用于对口语进行编码的方法和装置。该方法包括识别口头语言的口头内容，测量识别的语言内容的属性并对识别和测量的言语内容进行编码的步骤。

5. 发明申请

US20100010328A1 PROBES AND SENSORS FOR ASCERTAINING BLOOD CHARACTERISTICS AND METHODS AND DEVICES FOR USE THEREWITH 审中-公开
标题翻译：用于缓解血液学特征的探针和传感器及其使用的方法和装置
公开(公告)号：US20100010328A1
公开(公告)日：2010-01-14
申请号：US12172181
申请日：2008-07-11
申请人： Harry D. Nguyen , Jim F. Martin , Margaret R. Webber , Paul Douglas Corl
发明人： Harry D. Nguyen , Jim F. Martin , Margaret R. Webber , Paul Douglas Corl
IPC分类号： A61B5/1468
CPC分类号： A61B5/0215 , A61B5/029 , A61B5/145 , A61B5/14539 , A61B5/14542 , A61B5/1473 , A61B5/6852 , A61B2562/0215 , A61B2562/0217
摘要： A probe for use in a patient having a vessel carrying blood to ascertain characteristics of the blood having a cannula adapted to be inserted into the vessel of the patient. The cannula has a length so that when the distal extremity is in the vessel of the patient the proximal extremity is accessible outside of the patient. A gas sensor assembly is carried within the distal extremity of the cannula for determining gas characteristics of the blood in the vessel. A pressure sensor is carried within the distal extremity of the cannula for determining the pressure of the blood in the vessel.
摘要翻译：用于具有携带血液的血管的患者的探针，以确定具有适于插入患者血管的插管的血液的特征。套管具有一长度，使得当远端位于患者的血管中时，近端位于患者外部。气体传感器组件被承载在套管的远端内，以确定容器中血液的气体特性。压力传感器被承载在套管的远端内，以确定血管中血液的压力。

6. 发明授权

US5857014A System and method for establishing communications between a remote computer and a computer service provider using a telephonic switch 失效
标题翻译：使用电话交换机在远程计算机和计算机服务提供商之间建立通信的系统和方法
公开(公告)号：US5857014A
公开(公告)日：1999-01-05
申请号：US657138
申请日：1996-05-31
申请人： Roger A. Sumner , Jim F. Martin , Paul E. Van Berkum
发明人： Roger A. Sumner , Jim F. Martin , Paul E. Van Berkum
IPC分类号： H04L29/06 , H04M3/42 , H04M3/51 , H04M7/12 , H04M11/00
CPC分类号： H04M3/42 , H04L29/06 , H04M3/51 , H04M7/12
摘要： A system 100 and method for interconnecting a remote computer 102 and a computer service provider 104 via a telephonic switch 122 is provided. The telephonic switch 122 connects the remote computer 102 to the computer service provider 104 based on information received from the remote computer 102. An adult material circuit 126 in the telephonic switch 122 detects a request from the remote computer 102 to prohibit access to adult material available on the computer service provider 104. The request may be contained in automatic number identification information or dialed number identification service information. The telephonic switch 122 further comprises a caller prompting circuit 132 which prompts the remote computer 102 for instructions regarding whether to deny access to adult material. An advertising circuit 136 in the telephonic switch 122 stores advertisements, selects one of the advertisements based on the information received from the remote computer 102 and displays the selected advertisements on the remote computer 102. The telephonic switch 122 further comprises an audio circuit 140 for establishing voice communications between a subscriber associated with the remote computer 102 and an agent telephonic unit 142 associated with the telephonic switch 122. While voice communications are established between the subscriber and the agent telephonic unit 142, a data link circuit 141 maintains a data connection between the telephonic switch 122 and the computer service provider 104 such that data communications are substantially automatically reestablished upon completion of the voice communications.
摘要翻译：提供了一种用于通过电话交换机122互连远程计算机102和计算机服务提供者104的系统100和方法。电话交换机122基于从远程计算机102接收的信息将远程计算机102连接到计算机服务提供商104.电话交换机122中的成人电路126检测来自远程计算机102的请求以禁止访问可用的成人材料该请求可以包含在自动号码识别信息或拨号号码识别服务信息中。电话交换机122还包括呼叫者提示电路132，其向远程计算机102提供关于是否拒绝访问成人资料的指令。电话交换机122中的广告电路136存储广告，基于从远程计算机102接收的信息选择广告中的一个，并在远程计算机102上显示所选择的广告。电话交换机122还包括音频电路140，用于建立在与远程计算机102相关联的用户与与电话交换机122相关联的代理电话单元142之间的语音通信。当在用户和代理电话单元142之间建立语音通信时，数据链路电路141维护在电话交换机122和计算机服务提供商104，使得数据通信在语音通信完成时基本上自动重新建立。

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