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    • 3. 发明申请
    • Consultative call transfer using non-voice consultation modes
    • 咨询电话转接使用非语音咨询模式
    • US20080075240A1
    • 2008-03-27
    • US11516397
    • 2006-09-06
    • Rajesh RamanathanEran ShtiegmanCraig Combel
    • Rajesh RamanathanEran ShtiegmanCraig Combel
    • H04M1/64
    • H04L51/04H04L51/36H04M3/5108H04M7/0042
    • Consultation architecture that allows a call assistant to use modes of consultation with the call recipient other than voice calls or vocal contact. The receptionist can place the incoming call (or message) on hold and send an instant message (IM) to the call recipient that informs the recipient about the call and/or who is calling. The recipient can then acknowledge and respond via the IM or another mode, and agree to accept the call, refuse the call, or request the call be routed to another destination, for example. Other non-voice consultation modes include paging technology by sending a short page to the call recipient, sending an SMS (short message service) or MMS (multimedia messaging service) message to the call recipient, and/or sending an e-mail message to the call recipient that provides information about the call and/or the caller.
    • 咨询架构,允许通话助理使用除了语音通话或声音联系之外的呼叫接收者的咨询模式。 接待员可以将来电(或消息)置于保持状态,并向呼叫接收者发送即时消息(IM),通知接收方有关呼叫和/或呼叫者。 然后,收件人可以通过IM或其他模式确认和响应,并且同意接受该呼叫,拒绝该呼叫,或者请求该呼叫路由到另一个目的地。 其他非语音咨询模式包括通过向呼叫接收者发送短页面的寻呼技术,向呼叫接收者发送SMS(短消息服务)或MMS(多媒体消息服务)消息,和/或发送电子邮件消息到 提供关于呼叫和/或呼叫者的信息的呼叫接收者。
    • 4. 发明申请
    • PRESENTATION OF INFORMATION BASED ON CURRENT ACTIVITY
    • 根据当前活动呈现信息
    • US20110125756A1
    • 2011-05-26
    • US13015570
    • 2011-01-27
    • Jeanine E. SpenceKathleen LinscottScott NeilsonWai ChanDavid M. BozichCraig CombelRob Nichols
    • Jeanine E. SpenceKathleen LinscottScott NeilsonWai ChanDavid M. BozichCraig CombelRob Nichols
    • G06F7/00G06F17/30
    • G06Q10/06G06F9/453
    • Data elevation architecture for automatically and dynamically surfacing to a user interface (UI) context-specific data based on specific workflow or content currently being worked on by a user. Data is broken down into data elements and stored at a data element level in a data catalog using metadata, attributes, and relationships. Data elements are automatically selected from a comprehensive collection of the data catalogs based on relevancy and correlation to the current user task. The data catalog stores and relates the data elements and metadata based on criteria specified by content matching based on business terms or specified in a business process in predefined relationships between forms or specified by the user as correlated. The UI displays the data automatically in forms dynamically selected, populated, and presented at the point of focus or user activity so that the user can interact or take action immediately.
    • 数据高程架构,用于根据用户正在处理的特定工作流程或内容自动和动态地呈现到用户界面(UI)上下文特定的数据。 数据被分解为数据元素,并使用元数据,属性和关系存储在数据目录中的数据元素级别。 基于与当前用户任务的相关性和相关性,从数据目录的综合收集中自动选择数据元素。 数据目录基于业务术语指定的内容匹配或在业务流程中指定的规则,将数据元素和元数据存储在相关联的用户指定的预定关系中。 UI以动态选择,填充和呈现的焦点或用户活动点的形式自动显示数据,以便用户立即进行交互或采取行动。
    • 5. 发明授权
    • Presentation of information based on current activity
    • 根据当前活动介绍信息
    • US07895209B2
    • 2011-02-22
    • US11518672
    • 2006-09-11
    • Jeanine E. SpenceKathleen LinscottScott NeilsonWai ChanDavid M. BozichCraig CombelRob Nichols
    • Jeanine E. SpenceKathleen LinscottScott NeilsonWai ChanDavid M. BozichCraig CombelRob Nichols
    • G06F7/00G06F17/30
    • G06Q10/06G06F9/453
    • Data elevation architecture for automatically and dynamically surfacing to a user interface (UI) context-specific data based on specific workflow or content currently being worked on by a user. Data is broken down into data elements and stored at a data element level in a data catalog using metadata, attributes, and relationships. Data elements are automatically selected from a comprehensive collection of the data catalogs based on relevancy and correlation to the current user task. The data catalog stores and relates the data elements and metadata based on criteria specified by content matching based on business terms or specified in a business process in predefined relationships between forms or specified by the user as correlated. The UI displays the data automatically in forms dynamically selected, populated, and presented at the point of focus or user activity so that the user can interact or take action immediately.
    • 数据高程架构,用于根据用户正在处理的特定工作流程或内容自动和动态地呈现到用户界面(UI)上下文特定的数据。 数据被分解为数据元素,并使用元数据,属性和关系存储在数据目录中的数据元素级别。 基于与当前用户任务的相关性和相关性,从数据目录的综合收集中自动选择数据元素。 数据目录基于业务术语指定的内容匹配或在业务流程中指定的规则,将数据元素和元数据存储在相关联的用户指定的预定关系中。 UI以动态选择,填充和呈现的焦点或用户活动点的形式自动显示数据,以便用户立即进行交互或采取行动。
    • 7. 发明授权
    • Presentation of information based on current activity
    • 根据当前活动介绍信息
    • US08498985B2
    • 2013-07-30
    • US13015570
    • 2011-01-27
    • Jeanine E. SpenceKathleen LinscottScott NeilsonWai ChanDavid M. BozichCraig CombelRob Nichols
    • Jeanine E. SpenceKathleen LinscottScott NeilsonWai ChanDavid M. BozichCraig CombelRob Nichols
    • G06F7/00
    • G06Q10/06G06F9/453
    • Data elevation architecture for automatically and dynamically surfacing to a user interface (UI) context-specific data based on specific workflow or content currently being worked on by a user. Data is broken down into data elements and stored at a data element level in a data catalog using metadata, attributes, and relationships. Data elements are automatically selected from a comprehensive collection of the data catalogs based on relevancy and correlation to the current user task. The data catalog stores and relates the data elements and metadata based on criteria specified by content matching based on business terms or specified in a business process in predefined relationships between forms or specified by the user as correlated. The UI displays the data automatically in forms dynamically selected, populated, and presented at the point of focus or user activity so that the user can interact or take action immediately.
    • 数据高程架构,用于根据用户正在处理的特定工作流程或内容自动和动态地呈现到用户界面(UI)上下文特定的数据。 数据被分解为数据元素,并使用元数据,属性和关系存储在数据目录中的数据元素级别。 基于与当前用户任务的相关性和相关性,从数据目录的综合收集中自动选择数据元素。 数据目录基于业务术语指定的内容匹配或在业务流程中指定的规则,将数据元素和元数据存储在相关联的用户指定的预定关系中。 UI以动态选择,填充和呈现的焦点或用户活动点的形式自动显示数据,以便用户立即进行交互或采取行动。
    • 8. 发明授权
    • Flexible data presentation enabled by metadata
    • 通过元数据实现灵活的数据呈现
    • US07689583B2
    • 2010-03-30
    • US11518690
    • 2006-09-11
    • David M. BozichJeanine E. SpenceKathleen LinscottRob NicholsWai ChanScott NeilsonCraig Combel
    • David M. BozichJeanine E. SpenceKathleen LinscottRob NicholsWai ChanScott NeilsonCraig Combel
    • G06F17/00
    • G06F17/30011
    • Architecture that defines a document or portions thereof as data elements that are related and categorized. A data catalog is created that uses a schema for the data elements and a set of relationships, attributes and values that further define the data elements, all stored as metadata about the data elements. The metadata is employed to enable the application, display surface, and user to see only data relevant to the task at hand. The positioning and grouping of controls, control characteristics, and control behavior at the display surface is facilitated by forms which are dynamically populated for presentation and which are driven directly by the data catalog. The catalog can be made aware of device parameters, for example, the display size and resolution thereby enabling data to be displayed differently based upon the device parameters.
    • 将文档或其部分定义为相关和分类的数据元素的架构。 创建一个数据目录,该数据目录使用数据元素的模式和进一步定义数据元素的关系,属性和值的集合,全部存储为数据元素的元数据。 使用元数据来使应用程序,显示表面和用户只能看到与手头任务相关的数据。 控制,控制特性和显示表面的控制行为的定位和分组由动态填充以呈现并由数据目录直接驱动的形式来促进。 可以使目录了解设备参数,例如显示尺寸和分辨率,从而使数据可以根据设备参数不同地进行显示。
    • 9. 发明申请
    • Presentation of information based on current activity
    • 根据当前活动介绍信息
    • US20080065668A1
    • 2008-03-13
    • US11518672
    • 2006-09-11
    • Jeanine E. SpenceKathleen LinscottScott NeilsonWai ChanDavid M. BozichCraig CombelRob Nichols
    • Jeanine E. SpenceKathleen LinscottScott NeilsonWai ChanDavid M. BozichCraig CombelRob Nichols
    • G06F17/00G06F7/00
    • G06Q10/06G06F9/453
    • Data elevation architecture for automatically and dynamically surfacing to a user interface (UI) context-specific data based on specific workflow or content currently being worked on by a user. Data is broken down into data elements and stored at a data element level in a data catalog using metadata, attributes, and relationships. Data elements are automatically selected from a comprehensive collection of the data catalogs based on relevancy and correlation to the current user task. The data catalog stores and relates the data elements and metadata based on criteria specified by content matching based on business terms or specified in a business process in predefined relationships between forms or specified by the user as correlated. The UI displays the data automatically in forms dynamically selected, populated, and presented at the point of focus or user activity so that the user can interact or take action immediately.
    • 数据高程架构,用于根据用户正在处理的特定工作流程或内容自动和动态地呈现到用户界面(UI)上下文特定的数据。 数据被分解为数据元素,并使用元数据,属性和关系存储在数据目录中的数据元素级别。 基于与当前用户任务的相关性和相关性,从数据目录的综合收集中自动选择数据元素。 数据目录基于业务术语指定的内容匹配或在业务流程中指定的规则,将数据元素和元数据存储在相关联的用户指定的预定关系中。 UI以动态选择,填充和呈现的焦点或用户活动点的形式自动显示数据,以便用户立即进行交互或采取行动。