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    • 1. 发明申请
    • Dynamically Publishing Directory Information For A Plurality Of Interactive Voice Response Systems
    • 动态发布多种交互式语音应答系统的目录信息
    • US20090268883A1
    • 2009-10-29
    • US12109214
    • 2008-04-24
    • Ciprian AgapiWilliam K. BodinCharles W. Cross, JR.Fang Wang
    • Ciprian AgapiWilliam K. BodinCharles W. Cross, JR.Fang Wang
    • H04M1/64
    • H04M3/493
    • Methods, apparatus, and products are disclosed for dynamically publishing directory information for a plurality of interactive voice response (‘IVR’) systems through an IVR directory service that include: providing a description of a web services publication interface for the IVR directory service; receiving, on behalf of one or more IVR systems, web services publication requests through the publication interface; determining, in response to the web services publication requests, directory information for each IVR system requesting publication; adding the directory information for each IVR system to an IVR system directory; generating a voice mode user interface to reflect the directory information for each IVR system added to the IVR system directory; and interacting, using the voice mode user interface, with a caller to identify a particular IVR system in dependence upon the IVR system directory and query information provided by the caller and to connect the caller with the identified IVR system.
    • 公开了用于通过IVR目录服务动态地发布用于多个交互式语音响应(“IVR”)系统的目录信息的方法,装置和产品,其包括:提供用于IVR目录服务的Web服务发布界面的描述; 通过出版界面接收代表一个或多个IVR系统的Web服务发布请求; 响应于所述Web服务发布请求确定请求发布的每个IVR系统的目录信息; 将每个IVR系统的目录信息添加到IVR系统目录; 生成语音模式用户界面,以反映添加到IVR系统目录的每个IVR系统的目录信息; 并且使用语音模式用户界面与呼叫者进行交互,以根据IVR系统目录和由呼叫者提供的查询信息来识别特定的IVR系统,并将呼叫者连接到所识别的IVR系统。
    • 2. 发明申请
    • DYNAMICALLY PUBLISHING DIRECTORY INFORMATION FOR A PLURALITY OF INTERACTIVE VOICE RESPONSE SYSTEMS
    • 多媒体语音响应系统动态发布目录信息
    • US20120257730A1
    • 2012-10-11
    • US13527355
    • 2012-06-19
    • Ciprian AgapiWilliam K. BodinCharles W. Cross, JR.Fang Wang
    • Ciprian AgapiWilliam K. BodinCharles W. Cross, JR.Fang Wang
    • H04M1/64
    • H04M3/493
    • Some example embodiments include a method of dynamically publishing directory information for a plurality of interactive voice response (‘IVR’) systems. The method includes receiving, by the IVR directory service on behalf of one of the IVR systems, a web services update request. The method includes determining, by the IVR directory service in response to the web services update request, updated directory information for the IVR system. The method includes updating the IVR system directory with the updated directory information for the IVR system. The method includes generating an updated voice mode user interface to reflect the updated IVR system directory with the updated directory information for the IVR system. The generating includes creating one more voice dialogs in accordance with the directory information, the one or more voice dialogs specifying a call flow defining the interaction between a caller and the IVR directory service.
    • 一些示例实施例包括动态地发布多个交互式语音应答(IVR)系统的目录信息的方法。 该方法包括代表IVR系统之一的IVR目录服务接收web服务更新请求。 该方法包括响应于Web服务更新请求,通过IVR目录服务确定用于IVR系统的更新的目录信息。 该方法包括用IVR系统更新的目录信息更新IVR系统目录。 该方法包括生成更新的语音模式用户界面,以使用IVR系统的更新的目录信息来反映更新的IVR系统目录。 生成包括根据目录信息创建另外一个语音对话,所述一个或多个语音对话框指定定义呼叫者与IVR目录服务之间的交互的呼叫流程。
    • 5. 发明申请
    • TESTING A GRAMMAR USED IN SPEECH RECOGNITION FOR RELIABILITY IN A PLURALITY OF OPERATING ENVIRONMENTS HAVING DIFFERENT BACKGROUND NOISE
    • 测试在具有不同背景噪声的多种操作环境中可靠性的语音识别中使用的灰度
    • US20120053934A1
    • 2012-03-01
    • US13289233
    • 2011-11-04
    • Ciprian AgapiWilliam K. BodinCharles W. Cross, JR.Michael H. Mirt
    • Ciprian AgapiWilliam K. BodinCharles W. Cross, JR.Michael H. Mirt
    • G10L15/20
    • G10L15/01
    • Methods, systems, and products for testing a grammar used in speech recognition for reliability in a plurality of operating environments having different background noise that include: receiving recorded background noise for each of the plurality of operating environments; generating a test speech utterance for recognition by a speech recognition engine using a grammar; mixing the test speech utterance with each recorded background noise, resulting in a plurality of mixed test speech utterances, each mixed test speech utterance having different background noise; performing, for each of the mixed test speech utterances, speech recognition using the grammar and the mixed test speech utterance, resulting in speech recognition results for each of the mixed test speech utterances; and evaluating, for each recorded background noise, speech recognition reliability of the grammar in dependence upon the speech recognition results for the mixed test speech utterance having that recorded background noise.
    • 用于在具有不同背景噪声的多个操作环境中测试用于语音识别中的语法的可靠性的方法,系统和产品,包括:为所述多个操作环境中的每一个接收记录的背景噪声; 产生语音识别引擎使用语法进行识别的测试语音语音; 将测试语音发音与每个记录的背景噪声混合,导致多个混合测试语音话语,每个混合测试语音话语具有不同的背景噪声; 对于每个混合测试语音话语,使用语法和混合测试语音话语进行语音识别,导致每个混合测试语音话语的语音识别结果; 并且对于每个记录的背景噪声,根据具有记录的背景噪声的混合测试语音话语的语音识别结果,评估语法的语音识别可靠性。
    • 6. 发明申请
    • Testing A Grammar Used In Speech Recognition For Reliability In A Plurality Of Operating Environments Having Different Background Noise
    • 在具有不同背景噪声的多种操作环境中测试用于语音识别中的可用性的语法
    • US20090271189A1
    • 2009-10-29
    • US12109204
    • 2008-04-24
    • Ciprian AgapiWilliam K. BodinCharles W. Cross, JR.Michael H. Mirt
    • Ciprian AgapiWilliam K. BodinCharles W. Cross, JR.Michael H. Mirt
    • G10L15/00
    • G10L15/01
    • Methods, systems, and products for testing a grammar used in speech recognition for reliability in a plurality of operating environments having different background noise that include: receiving recorded background noise for each of the plurality of operating environments; generating a test speech utterance for recognition by a speech recognition engine using a grammar; mixing the test speech utterance with each recorded background noise, resulting in a plurality of mixed test speech utterances, each mixed test speech utterance having different background noise; performing, for each of the mixed test speech utterances, speech recognition using the grammar and the mixed test speech utterance, resulting in speech recognition results for each of the mixed test speech utterances; and evaluating, for each recorded background noise, speech recognition reliability of the grammar in dependence upon the speech recognition results for the mixed test speech utterance having that recorded background noise.
    • 用于在具有不同背景噪声的多个操作环境中测试用于语音识别中的语法的可靠性的方法,系统和产品,包括:为所述多个操作环境中的每一个接收记录的背景噪声; 产生语音识别引擎使用语法进行识别的测试语音语音; 将测试语音发音与每个记录的背景噪声混合,导致多个混合测试语音话语,每个混合测试语音话语具有不同的背景噪声; 对于每个混合测试语音话语,使用语法和混合测试语音话语进行语音识别,导致每个混合测试语音话语的语音识别结果; 并且对于每个记录的背景噪声,根据具有记录的背景噪声的混合测试语音话语的语音识别结果,评估语法的语音识别可靠性。
    • 9. 发明申请
    • Records Disambiguation In A Multimodal Application Operating On A Multimodal Device
    • 在多模式设备上运行的多模式应用程序中记录消歧
    • US20090271199A1
    • 2009-10-29
    • US12109167
    • 2008-04-24
    • Ciprian AgapiWilliam K. BodinCharles W. Cross, JR.Pradeep P. Mansey
    • Ciprian AgapiWilliam K. BodinCharles W. Cross, JR.Pradeep P. Mansey
    • G10L15/00G10L11/00
    • G10L15/22G10L15/00G10L15/08G10L15/183
    • Methods, apparatus, and products are disclosed for record disambiguation in a multimodal application operating on a multimodal device, the multimodal device supporting multiple modes of interaction including at least a voice mode and a visual mode, that include: prompting, by the multimodal application, a user to identify a particular record among a plurality of records; receiving, by the multimodal application in response to the prompt, a voice utterance from the user; determining, by the multimodal application, that the voice utterance ambiguously identifies more than one of the plurality of records; generating, by the multimodal application, a user interaction to disambiguate the records ambiguously identified by the voice utterance in dependence upon record attributes of the records ambiguously identified by the voice utterance; and selecting, by the multimodal application for further processing, one of the records ambiguously identified by the voice utterance in dependence upon the user interaction.
    • 公开了用于在多模式设备上操作的多模式应用中的记录消歧的方法,装置和产品,所述多模式设备支持包括至少语音模式和视觉模式的多种交互模式,其包括:由多模式应用提示, 用户识别多个记录中的特定记录; 由多模式应用程序响应于该提示,接收来自用户的语音发声; 由所述多模式应用程序确定所述语音发音含糊地识别所述多​​个记录中的多于一个的记录; 由多模式应用程序产生用户交互,以消除由声音话语模糊识别的记录,依赖于由语音话语模糊识别的记录的记录属性; 以及通过多模式应用程序进行进一步处理,根据用户交互,通过语音话语模糊识别的记录之一。