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1. 发明申请

US20120209613A1 METHOD AND ARRANGEMENT FOR MANAGING GRAMMAR OPTIONS IN A GRAPHICAL CALLFLOW BUILDER 有权
标题翻译：用于管理图形呼叫建筑物中的灰度选项的方法和布置
公开(公告)号：US20120209613A1
公开(公告)日：2012-08-16
申请号：US13344193
申请日：2012-01-05
申请人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini
发明人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini
IPC分类号： G10L11/00
CPC分类号： G10L2015/228
摘要： A method (10) in a speech recognition application callflow can include the steps of assigning (11) an individual option and a pre-built grammar to a same prompt, treating (15) the individual option as a valid output of the pre-built grammar if the individual option is a potential valid match to a recognition phrase (12) or an annotation (13) in the pre-built grammar, and treating (14) the individual option as an independent grammar from the pre-built grammar if the individual option fails to be a potential valid match to the recognition phrase or the annotation in the pre-built grammar.
摘要翻译：语音识别应用程序调用流程中的方法（10）可以包括以下步骤：将单个选项和预先构建的语法分配给相同的提示，将（15）个别选项视为预先构建的有效输出如果个人选项是预先构建的语法中的识别短语（12）或注释（13）的潜在有效匹配，则将语法（14）作为独立语法从预先构建的语法处理（14），如果单个选项不能成为预先构建的语法中的识别短语或注释的潜在有效匹配。

2. 发明授权

US08102987B2 Adjusting music length to expected waiting time while caller is on hold 失效
标题翻译：调用者处于暂停状态时，将音乐长度调整为预期的等待时间
公开(公告)号：US08102987B2
公开(公告)日：2012-01-24
申请号：US12253164
申请日：2008-10-16
申请人： Ciprian Agapi , Thomas E. Creamer , James R. Lewis , Vanessa V. Michelini , Wallace J. Sadowski , Clifford J. Strohofer
发明人： Ciprian Agapi , Thomas E. Creamer , James R. Lewis , Vanessa V. Michelini , Wallace J. Sadowski , Clifford J. Strohofer
IPC分类号： H04M3/42
CPC分类号： H04M3/4285 , H04M3/5238
摘要： A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to the expected waiting time.
摘要翻译：一种在呼叫者处于保持期间将音乐长度调整到预期等待时间的方法包括基于它们的播放持续时间选择一个或多个媒体选择，并将选择与期望的等待时间相匹配。

3. 发明授权

US08799001B2 Method and system for defining standard catch styles for speech application code generation 有权
标题翻译：用于定义语音应用程序代码生成的标准捕获样式的方法和系统
公开(公告)号：US08799001B2
公开(公告)日：2014-08-05
申请号：US10715316
申请日：2003-11-17
申请人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini , Sibyl C. Sullivan
发明人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini , Sibyl C. Sullivan
IPC分类号： G10L15/22
CPC分类号： G10L13/027
摘要： A method and system for defining standard catch styles used in generating speech application code for managing catch events, in which a style-selection menu that allows for selection of one or more catch styles is presented. Each catch style represents a system response to a catch event. A catch style can be selected from the style-selection menu. For each selected catch style, the system can prepare a response for each catch event. If the selected catch style requires playing a new audio message in response to a particular catch event, a contextual message can be entered in one or more text fields. The contextual message entered in each text field corresponds to the new audio message that will be played in response to the particular catch event. In certain catch styles, the entered contextual message is different for each catch event, while in other catch styles, the entered contextual message is the same for each catch event. Finally, if the selected catch style does not require playing of a new audio message in response to a particular catch event, the system can replay the system prompt.
摘要翻译：一种用于定义用于生成用于管理捕捉事件的语音应用程序代码的标准捕获样式的方法和系统，其中呈现允许选择一个或多个捕捉样式的样式选择菜单。每个catch样式表示对catch事件的系统响应。可以从样式选择菜单中选择捕捉样式。对于每个选定的捕捉样式，系统可以为每个捕获事件准备响应。如果选择的捕捉样式需要响应于特定的捕获事件播放新的音频消息，则可以在一个或多个文本字段中输入上下文消息。在每个文本字段中输入的上下文消息对应于将响应于特定捕获事件而播放的新的音频消息。在某些catch样式中，输入的上下文消息对于每个catch事件是不同的，而在其他catch样式中，输入的上下文消息对于每个catch事件是相同的。最后，如果所选抓取样式不需要播放响应于特定捕获事件的新音频消息，则系统可以重播系统提示。

4. 发明授权

US07797676B2 Method and system for switching between prototype and real code production in a graphical call flow builder 有权
标题翻译：用于在图形调用流构建器中切换原型和实际代码生成的方法和系统
公开(公告)号：US07797676B2
公开(公告)日：2010-09-14
申请号：US10827852
申请日：2004-04-20
申请人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini , Sibyl C. Sullivan
发明人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini , Sibyl C. Sullivan
IPC分类号： G06F9/44 , G06F17/00 , G06F7/00 , G06F3/00 , G06F3/048
CPC分类号： G06F8/34 , G06Q10/06
摘要： A method and system for automated code generation in a call flow builder (10) can include a display coupled to a processor. The processor can be programmed to select a real code (database connection) or a prototype code using a graphical interface (20) to provide a selected code and develop a call flow using the selected code. The processor can be programmed to select the prototype code as the selected code, test the call flow in a local development environment and further enable the switching of the selected code from the prototype to the real code to complete a database connection. The processor can be further programmed to enable specification of a default or range of values. Additionally, the processor can be programmed to use a database connection code that replaces a prototype assignment of values to variables when the real code is the selected code.
摘要翻译：在呼叫流程构建器（10）中用于自动代码生成的方法和系统可以包括耦合到处理器的显示器。处理器可以被编程为使用图形界面（20）选择真实代码（数据库连接）或原型代码，以提供所选择的代码并使用所选择的代码开发呼叫流程。处理器可以编程为选择原型代码作为所选代码，测试本地开发环境中的调用流程，并进一步使所选代码从原型切换到实际代码以完成数据库连接。处理器可以被进一步编程以使得能够指定默认值或范围值。此外，当实际代码是所选择的代码时，处理器可以被编程为使用数据库连接代码来代替值的原型分配给变量。

5. 发明授权

US07289962B2 Compressed list presentation for speech user interfaces 有权
标题翻译：用于语音用户界面的压缩列表显示
公开(公告)号：US07289962B2
公开(公告)日：2007-10-30
申请号：US09894608
申请日：2001-06-28
申请人： Ciprian Agapi , James R. Lewis
发明人： Ciprian Agapi , James R. Lewis
IPC分类号： G10L15/18 , G10L11/00 , G06F17/28
CPC分类号： H04M7/0036 , H04M3/493 , H04M2201/40
摘要： A list presentation method. The list presentation method can include the steps of: dynamically grouping selected items in a list based on sequentially positioned symbols in the items which are common to one another; labeling each group of selected items; audibly presenting each group label through a speech user interface; and, responsive to a selection of one of the presented group labels, presenting through the speech user interface items in a group corresponding to the selected group label.
摘要翻译：列表演示方法。列表呈现方法可以包括以下步骤：基于彼此相同的项目中的顺序定位的符号来动态地对列表中的选定项目进行分组; 标示每组所选项目; 通过语音用户界面可听见地呈现每个组标签; 并且响应于所呈现的组标签之一的选择，通过语音用户界面呈现与所选择的组标签相对应的组中的项目。

6. 发明申请

US20090041209A1 ADJUSTING MUSIC LENGTH TO EXPECTED WAITING TIME WHILE CALLER IS ON HOLD 失效
标题翻译：调整音乐长度预期等待时间在呼叫者持有
公开(公告)号：US20090041209A1
公开(公告)日：2009-02-12
申请号：US12253164
申请日：2008-10-16
申请人： Ciprian Agapi , Thomas E. Creamer , James R. Lewis , Vanessa V. Michelini , Wallace J. Sadowski , Clifford J. Strohofer
发明人： Ciprian Agapi , Thomas E. Creamer , James R. Lewis , Vanessa V. Michelini , Wallace J. Sadowski , Clifford J. Strohofer
IPC分类号： H04M1/64
CPC分类号： H04M3/4285 , H04M3/5238
摘要： A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to the expected waiting time.
摘要翻译：一种在呼叫者处于保持期间将音乐长度调节到预期等待时间的方法包括基于它们的播放持续时间选择一个或多个媒体选择，并将选择与期望的等待时间相匹配。

7. 发明授权

US07450711B2 Adjusting music length to expected waiting time while caller is on hold 有权
标题翻译：调用者处于暂停状态时，将音乐长度调整为预期的等待时间
公开(公告)号：US07450711B2
公开(公告)日：2008-11-11
申请号：US10736420
申请日：2003-12-15
申请人： Ciprian Agapi , Thomas E. Creamer , James R. Lewis , Vanessa V. Michelini , Wallace J. Sadowski , Clifford J. Strohofer
发明人： Ciprian Agapi , Thomas E. Creamer , James R. Lewis , Vanessa V. Michelini , Wallace J. Sadowski , Clifford J. Strohofer
IPC分类号： H04M3/42
CPC分类号： H04M3/4285 , H04M3/5238
摘要： A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to the expected waiting time.
摘要翻译：一种在呼叫者处于保持期间将音乐长度调节到预期等待时间的方法包括基于它们的播放持续时间选择一个或多个媒体选择，并将选择与期望的等待时间相匹配。

8. 发明授权

US08005202B2 Automatic generation of a callflow statistics application for speech systems 失效
标题翻译：自动生成语音系统的呼叫流统计应用程序
公开(公告)号：US08005202B2
公开(公告)日：2011-08-23
申请号：US11297537
申请日：2005-12-08
申请人： Ciprian Agapi , James R. Lewis , Michael H. Mirt
发明人： Ciprian Agapi , James R. Lewis , Michael H. Mirt
IPC分类号： H04M3/42
CPC分类号： G10L2015/228 , H04M3/4936 , H04M2203/355
摘要： A method, system and computer program for automatically generating call flow statistics in a voice application. Embodiments of the present invention address deficiencies of the art in respect to call flow statistics generation systems and provide a novel and non-obvious method, system and computer program product for automatically generating a call flow statistics-generating application and presenting updated statistics on a call flow representation. Various statistics collection points are identified on the visual representation. Upon running of the voice application, call flow statistics are gathered and presented for each statistics collection point. Call identifiers corresponding to each call path can be selected and call paths corresponding to the selected call identifier may be highlighted and their call statistics displayed.
摘要翻译：一种用于在语音应用中自动生成呼叫流统计的方法，系统和计算机程序。本发明的实施例解决了与呼叫流统计生成系统有关的本领域的缺陷，并且提供了一种新颖且非显而易见的方法，系统和计算机程序产品，用于自动生成呼叫流统计生成应用并呈现呼叫上的更新统计信息流程表示。在视觉表示上确定了各种统计数据收集点。在运行语音应用程序时，将收集并显示每个统计信息收集点的呼叫流统计信息。可以选择对应于每个呼叫路径的呼叫标识符，并且可以突出显示与所选呼叫标识符相对应的呼叫路径，并显示其呼叫统计信息。

9. 发明授权

US08355918B2 Method and arrangement for managing grammar options in a graphical callflow builder 有权
标题翻译：用于管理图形调用流构建器中的语法选项的方法和布置
公开(公告)号：US08355918B2
公开(公告)日：2013-01-15
申请号：US13344193
申请日：2012-01-05
申请人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini
发明人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini
IPC分类号： G10L15/00
CPC分类号： G10L2015/228
摘要： A method (10) in a speech recognition application callflow can include the steps of assigning (11) an individual option and a pre-built grammar to a same prompt, treating (15) the individual option as a valid output of the pre-built grammar if the individual option is a potential valid match to a recognition phrase (12) or an annotation (13) in the pre-built grammar, and treating (14) the individual option as an independent grammar from the pre-built grammar if the individual option fails to be a potential valid match to the recognition phrase or the annotation in the pre-built grammar.
摘要翻译：语音识别应用程序调用流程中的方法（10）可以包括以下步骤：将单个选项和预先构建的语法分配给相同的提示，将（15）个别选项视为预先构建的有效输出如果个人选项是预先构建的语法中的识别短语（12）或注释（13）的潜在有效匹配，则将语法（14）作为独立语法从预先构建的语法处理（14），如果单个选项不能成为预先构建的语法中的识别短语或注释的潜在有效匹配。

10. 发明授权

US07920681B2 System, apparatus, and methods for creating alternate-mode applications 失效
标题翻译：用于创建备用模式应用程序的系统，设备和方法
公开(公告)号：US07920681B2
公开(公告)日：2011-04-05
申请号：US10982491
申请日：2004-11-05
申请人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Gary J. Pietrocarlo , Wallace J. Sadowski
发明人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Gary J. Pietrocarlo , Wallace J. Sadowski
IPC分类号： H04M11/00
CPC分类号： G06F8/38
摘要： A system, apparatus, and method for creating alternate-mode interactive applications is provided. A system for creating an alternate-mode interactive application includes a selection module for selecting a voice-mode element from a set of voice-mode elements defining a voice-mode interactive application for accomplishing a predetermined user-directed task The system also includes a generation module for generating an alternate-mode element corresponding to the selected voice-mode element, the alternate-mode element having a modality different than the voice-mode element. The system further includes a construction module for constructing an alternate-mode interactive application based upon the generated alternate-mode element.
摘要翻译：提供了一种用于创建交替模式交互应用的系统，装置和方法。用于创建替代模式交互应用的系统包括选择模块，用于从定义用于完成预定的用户导向的任务的语音模式交互应用的一组语音模式元素中选择语音模式元素。该系统还包括一代模块，用于生成与所选择的语音模式元素相对应的替代模式元素，所述交替模式元素具有与语音模式元素不同的模式。该系统还包括用于基于所生成的替代模式元件构建替代模式交互应用的构造模块。

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