专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

1. 发明授权

US09621846B2 Personalized presentation of performance ratings of remote video assistant during remote video assistant selection 有权
公开(公告)号：US09621846B2
公开(公告)日：2017-04-11
申请号：US14804137
申请日：2015-07-20
申请人： BANK OF AMERICA CORPORATION
发明人： Jisoo Lee , Tal Shalom , Samuel Lubachevsky
IPC分类号： H04N7/14 , G06Q10/06 , G06Q30/02
CPC分类号： H04N7/147 , G06Q10/06398 , G06Q30/0282 , H04N7/14
摘要： The present invention relates to capturing and presenting, in conjunction with video assistant selection, personalized, user-specific performance ratings for video assistants that the user has transacted/interacted with in the past. Once a user logs in or otherwise presents identifying credentials, the system or methodology accesses the user's recent remote video assistant session data (i.e., which video assistants the user previously transacted with and at least one corresponding user-specific performance rating) and presents a listing of the video assistants which the user previously interacted with along with at least one user-specific performance rating for each remote video assistant. By providing for display of the user-specific performance rating along with the video assistant identifier, the user is aware of not only which video assistants they conducted transactions/interactions with in the past, but also how the remote video assistant performed for the user during the previous transactions/interactions.

2. 发明授权

US10021146B2 Asynchronous event-driven messaging framework for a remote video assistance system 有权
公开(公告)号：US10021146B2
公开(公告)日：2018-07-10
申请号：US14804143
申请日：2015-07-20
申请人： BANK OF AMERICA CORPORATION
发明人： Jisoo Lee , Tal Shalom , Samuel Lubachevsky
IPC分类号： H04L12/58 , H04L29/06
CPC分类号： H04L65/1069 , H04L65/104 , H04L65/403 , H04L65/605
摘要： The present invention provides an over-the-top intermediary application for delivering video assistance services. The invention brokers and coordinates all messaging between user and video assistant multimedia applications/platforms, as well as backend resource allocation infrastructure services. By encapsulating different protocol messages from disparate multimedia clients/vendors and backend infrastructure services into a common standard-based messaging protocol, the present invention is able to provide video assistance services regardless of which multimedia client is implemented by the user or video assistant and is able to readily implement new, emerging multimedia clients and backed infrastructure services in a plugin-like fashion. In addition, the video session broker of the present invention streamlines call workflow, maintains the presence of all user/video assistant endpoints, coordinates video session ignition requests and maintains messaging transport between users, video assistants and backend infrastructure resources.

3. 发明申请

US20170026613A1 PERSONALIZED PRESENTATION OF PERFORMANCE RATINGS OF REMOTE VIDEO ASSISTANT DURING REMOTE VIDEO ASSISTANT SELECTION 有权
标题翻译：在远程视频辅助选择期间远程视频助理的性能评估的个性化呈现
公开(公告)号：US20170026613A1
公开(公告)日：2017-01-26
申请号：US14804137
申请日：2015-07-20
申请人： BANK OF AMERICA CORPORATION
发明人： Jisoo Lee , Tal Shalom , Samuel Lubachevsky
IPC分类号： H04N7/14 , G06Q30/02 , G06Q10/06
CPC分类号： H04N7/147 , G06Q10/06398 , G06Q30/0282 , H04N7/14
摘要： The present invention relates to capturing and presenting, in conjunction with video assistant selection, personalized, user-specific performance ratings for video assistants that the user has transacted/interacted with in the past. Once a user logs in or otherwise presents identifying credentials, the system or methodology accesses the user's recent remote video assistant session data (i.e., which video assistants the user previously transacted with and at least one corresponding user-specific performance rating) and presents a listing of the video assistants which the user previously interacted with along with at least one user-specific performance rating for each remote video assistant. By providing for display of the user-specific performance rating along with the video assistant identifier, the user is aware of not only which video assistants they conducted transactions/interactions with in the past, but also how the remote video assistant performed for the user during the previous transactions/interactions.
摘要翻译：本发明涉及与视频助手选择一起捕获和呈现用户已经在过去处理/交互的视频助手的个性化，用户特定的性能等级。一旦用户登录或以其他方式呈现识别凭证，系统或方法访问用户最近的远程视频助理会话数据（即，用户以前处理的哪个视频助手和至少一个对应的用户特定的性能评级）并且呈现列表的用户以前与之互动的视频助手以及每个远程视频助理的至少一个用户特定的性能评级。通过提供用户特定的性能评级以及视频辅助标识符的显示，用户不仅知道他们在过去进行交易/交互的哪些视频助手，还知道远程视频助手如何在用户期间为用户执行交易以前的交易/互动。

4. 发明申请

US20170024679A1 PERSONALIZED USER SELECTION OF REMOTE VIDEO ASSISTANTS BASED ON REMOTE VIDEO CALL HISTORY 审中-公开
标题翻译：基于远程视频通话历史的个性化用户选择远程视频助手
公开(公告)号：US20170024679A1
公开(公告)日：2017-01-26
申请号：US14804136
申请日：2015-07-20
申请人： BANK OF AMERICA CORPORATION
发明人： Jisoo Lee , Tal Shalom , Samuel Lubachevsky
IPC分类号： G06Q10/06 , H04L29/08 , G06Q30/00 , H04L29/06
CPC分类号： G06Q10/063112 , G06Q30/016 , H04L65/1069 , H04M3/567 , H04M2203/256 , H04M2203/257 , H04N7/15 , H04N21/4788
摘要： The present invention relates to creating personalized user selection of remote video assistants based on the user's recent remote video assistant history. In this regard, once a user logs in to a remote video assistant/assistance system, the invention accesses the user's recent remote video assistant session data (i.e., which video assistants the user previously transacted with) and presents a listing of the video assistants which the user previously interacted with. In specific embodiments, as a means of insuring that the user recognizes the video assistant, an image or video clip is presented along with the listing of previously used to remote video assistants.
摘要翻译：本发明涉及基于用户最近的远程视频助理历史来创建远程视频助理的个性化用户选择。在这方面，一旦用户登录到远程视频助理/辅助系统，本发明访问用户最近的远程视频助理会话数据（即，用户之前曾经处理过的哪些视频助手），并呈现视频助理的列表，其中用户以前与之互动。在具体实施例中，作为确保用户识别视频助手的手段，将图像或视频剪辑与先前使用的远程视频助手的列表一起呈现。

5. 发明授权

US10269049B2 Providing remote video assistant-specific availability details for previously contacted remote video assistants 有权
公开(公告)号：US10269049B2
公开(公告)日：2019-04-23
申请号：US14804141
申请日：2015-07-20
申请人： BANK OF AMERICA CORPORATION
发明人： Jisoo Lee , Tal Shalom , Samuel Lubachevsky
IPC分类号： G06Q30/02 , G06Q20/10 , H04N7/14 , G06F16/70
摘要： The present invention relates to determining and presenting, in conjunction with video assistant selection, personalized, remote video assistant-specific availability information for remote video assistants that a user has transacted/interacted with in the past. Once a user logs in or otherwise presents identifying credentials, the system or methodology accesses the user's recent remote video assistant session data (i.e., which video assistants the user previously transacted with) and determines the availability of the previously contacted video assistants. In response, the invention presents a listing of the video assistants which the user previously interacted with along with availability information for each remote video assistant. In specific embodiments, the availability information includes whether the remote is currently available for video sessions and, if so, the approximate wait time for the video assistant. The approximate wait time may be dynamically determined and displayed.

6. 发明申请

US20170026322A1 ASYNCHRONOUS EVENT-DRIVEN MESSAGING FRAMEWORK FOR A REMOTE VIDEO ASSISTANCE SYSTEM 有权
标题翻译：用于远程视频辅助系统的异步事件驱动信息框架
公开(公告)号：US20170026322A1
公开(公告)日：2017-01-26
申请号：US14804143
申请日：2015-07-20
申请人： BANK OF AMERICA CORPORATION
发明人： Jisoo Lee , Tal Shalom , Samuel Lubachevsky
IPC分类号： H04L12/58 , H04L29/06
CPC分类号： H04L65/1069 , H04L65/104 , H04L65/403 , H04L65/605
摘要： The present invention provides an over-the-top intermediary application for delivering video assistance services. The invention brokers and coordinates all messaging between user and video assistant multimedia applications/platforms, as well as backend resource allocation infrastructure services. By encapsulating different protocol messages from disparate multimedia clients/vendors and backend infrastructure services into a common standard-based messaging protocol, the present invention is able to provide video assistance services regardless of which multimedia client is implemented by the user or video assistant and is able to readily implement new, emerging multimedia clients and backed infrastructure services in a plugin-like fashion. In addition, the video session broker of the present invention streamlines call workflow, maintains the presence of all user/video assistant endpoints, coordinates video session ignition requests and maintains messaging transport between users, video assistants and backend infrastructure resources.
摘要翻译：本发明提供了一种用于传送视频辅助服务的超级中间应用。该发明经纪和协调用户和视频助理多媒体应用/平台之间的所有消息，以及后端资源分配基础设施服务。通过将来自不同的多媒体客户端/供应商和后端基础设施服务的不同协议消息封装成通用的基于标准的消息传递协议，本发明能够提供视频辅助服务，而不管用户或视频助理实施哪个多媒体客户端，并且能够以插件般的方式轻松实施新的，新兴的多媒体客户端和支持的基础架构服务。此外，本发明的视频会话代理简化呼叫工作流程，维护所有用户/视频辅助端点的存在，协调视频会话点火请求并维护用户，视频助理和后端基础设施资源之间的消息传送。

7. 发明申请

US20170024781A1 PROVIDING REMOTE VIDEO ASSISTANT-SPECIFIC AVAILABILITY DETAILS FOR PREVIOUSLY CONTACTED REMOTE VIDEO ASSISTANTS 审中-公开
标题翻译：为以前联系的远程视频助手提供远程视频帮助 - 特定可用性详细信息
公开(公告)号：US20170024781A1
公开(公告)日：2017-01-26
申请号：US14804141
申请日：2015-07-20
申请人： BANK OF AMERICA CORPORATION
发明人： Jisoo Lee , Tal Shalom , Samuel Lubachevsky
IPC分类号： G06Q30/02 , G06Q20/10 , H04N7/14
CPC分类号： G06Q30/0281 , G06F17/30781 , H04N7/14
摘要： The present invention relates to determining and presenting, in conjunction with video assistant selection, personalized, remote video assistant-specific availability information for remote video assistants that a user has transacted/interacted with in the past. Once a user logs in or otherwise presents identifying credentials, the system or methodology accesses the user's recent remote video assistant session data (i.e., which video assistants the user previously transacted with) and determines the availability of the previously contacted video assistants. In response, the invention presents a listing of the video assistants which the user previously interacted with along with availability information for each remote video assistant. In specific embodiments, the availability information includes whether the remote is currently available for video sessions and, if so, the approximate wait time for the video assistant. The approximate wait time may be dynamically determined and displayed.
摘要翻译：本发明涉及确定和呈现与视频助理选择一起，用户已经在过去处理/交互的远程视频助理的个性化，远程视频助理专用可用性信息。一旦用户登录或以其他方式呈现识别凭证，系统或方法访问用户最近的远程视频助理会话数据（即，用户之前曾经处理的哪个视频助手）并且确定先前接触过的视频助理的可用性。作为响应，本发明提供了用户先前与每个远程视频助手的可用性信息一起先前与之交互的视频助手的列表。在具体实施例中，可用性信息包括远程目前是否可用于视频会话，以及如果是，视频助理的大致等待时间。可以动态地确定和显示大致的等待时间。

你已经成功收藏专利！

检索式保存成功!

IPRDB

热门服务

关于我们

友情链接

联系方式