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1. 发明授权

US08898092B2 Leveraging user-to-tool interactions to automatically analyze defects in it services delivery 有权
标题翻译：利用用户到工具的交互来自动分析服务交付中的缺陷
公开(公告)号：US08898092B2
公开(公告)日：2014-11-25
申请号：US13362089
申请日：2012-01-31
申请人： Anuradha Bhamidipaty , Winnie Wing-Yee Cheng , Aliza R. Heching , Anshu N. Jain , Jia Liu , James R. Moulic , Daniela Rosu , Mithkal M. Smadi , Srikanth G. Tamilselvam
发明人： Anuradha Bhamidipaty , Winnie Wing-Yee Cheng , Aliza R. Heching , Anshu N. Jain , Jia Liu , James R. Moulic , Daniela Rosu , Mithkal M. Smadi , Srikanth G. Tamilselvam
IPC分类号： G06F15/18
CPC分类号： G06F11/079 , G06F3/04842 , G06F3/04847 , G06F11/0751 , G06N5/00 , H04L41/0631 , H04L41/069 , H04L41/5074
摘要： An approach is presented for identifying related problem tickets in an information technology (IT) environment. User interactions with a computer program are stored. The user interactions include inputs to the computer program to search for problem tickets issued in the IT environment that have the same characteristics. One or more user interaction patterns within the user interactions are recognized. A user interaction pattern of the one or more user interaction patterns is selected based on an evaluation of effectiveness of each of the one or more user interaction patterns. Based on the user interaction pattern, a rule is generated for determining which problem tickets in the IT environment share a common characteristic. The rule is applied to additional problem tickets issued in the IT environment to identify which of the additional problem tickets share the common characteristic.
摘要翻译：介绍了一种在信息技术（IT）环境中识别相关问题单的方法。存储与计算机程序的用户交互。用户交互包括输入到计算机程序以搜索具有相同特征的在IT环境中发行的问题票据。识别用户交互内的一个或多个用户交互模式。基于对一个或多个用户交互模式中的每一个的有效性的评估来选择一个或多个用户交互模式的用户交互模式。基于用户交互模式，生成用于确定IT环境中哪些问题票共享共同特征的规则。该规则适用于IT环境中发布的其他问题机票，以确定哪些附加问题机票共享共同特征。

2. 发明申请

US20130198116A1 LEVERAGING USER-TO-TOOL INTERACTIONS TO AUTOMATICALLY ANALYZE DEFECTS IN IT SERVICES DELIVERY 有权
标题翻译：利用用户到工具的相互作用自动分析IT服务交付中的缺陷
公开(公告)号：US20130198116A1
公开(公告)日：2013-08-01
申请号：US13362089
申请日：2012-01-31
申请人： Anuradha Bhamidipaty , Winnie Wing-Yee Cheng , Aliza R. Heching , Anshu N. Jain , Jia Liu , James R. Moulic , Daniela Rosu , Mithkal M. Smadi , Srikanth G. Tamilselvam
发明人： Anuradha Bhamidipaty , Winnie Wing-Yee Cheng , Aliza R. Heching , Anshu N. Jain , Jia Liu , James R. Moulic , Daniela Rosu , Mithkal M. Smadi , Srikanth G. Tamilselvam
IPC分类号： G06F15/18
CPC分类号： G06F11/079 , G06F3/04842 , G06F3/04847 , G06F11/0751 , G06N5/00 , H04L41/0631 , H04L41/069 , H04L41/5074
摘要： An approach is presented for identifying related problem tickets in an information technology (IT) environment. User interactions with a computer program are stored. The user interactions include inputs to the computer program to search for problem tickets issued in the IT environment that have the same characteristics. One or more user interaction patterns within the user interactions are recognized. A user interaction pattern of the one or more user interaction patterns is selected based on an evaluation of effectiveness of each of the one or more user interaction patterns. Based on the user interaction pattern, a rule is generated for determining which problem tickets in the IT environment share a common characteristic. The rule is applied to additional problem tickets issued in the IT environment to identify which of the additional problem tickets share the common characteristic.
摘要翻译：介绍了一种在信息技术（IT）环境中识别相关问题单的方法。存储与计算机程序的用户交互。用户交互包括输入到计算机程序以搜索具有相同特征的在IT环境中发行的问题票据。识别用户交互内的一个或多个用户交互模式。基于对一个或多个用户交互模式中的每一个的有效性的评估来选择一个或多个用户交互模式的用户交互模式。基于用户交互模式，生成用于确定IT环境中哪些问题票共享共同特征的规则。该规则适用于IT环境中发布的其他问题机票，以确定哪些附加问题机票共享共同特征。

3. 发明授权

US08380838B2 Reduction of alerts in information technology systems 失效
标题翻译：减少信息技术系统中的警报
公开(公告)号：US08380838B2
公开(公告)日：2013-02-19
申请号：US13082786
申请日：2011-04-08
申请人： Abhijit Bose , Winnie Wing-Yee Cheng , Shang Qing Guo , Sang Kyum Kim , Laura Zaihua Luan , Dennis Anthony Perpetua, Jr. , Daniela Rosu , Mithkal M. Smadi
发明人： Abhijit Bose , Winnie Wing-Yee Cheng , Shang Qing Guo , Sang Kyum Kim , Laura Zaihua Luan , Dennis Anthony Perpetua, Jr. , Daniela Rosu , Mithkal M. Smadi
IPC分类号： G06F15/16
CPC分类号： H04L41/50 , G06F11/0709 , G06F11/076 , G06F11/3006 , G06F11/3072 , G06F11/3476 , G06F11/3495
摘要： Aspects of the present invention dynamically reduce a frequency at which IT infrastructure automatically generates alerts. Historical data across a plurality of data sources in the IT infrastructure is analyzed. An opportunity to reduce the frequency at which the IT infrastructure automatically generates the alerts is identified. A new alert policy addressing the opportunity to reduce alert frequency is generated. An impact of the new alert policy on a set of predefined service level objectives (SLOs) and service level agreements (SLAs) is evaluated. The new alert policy is deployed in the IT infrastructure.
摘要翻译：本发明的方面动态地降低IT基础设施自动生成警报的频率。分析IT基础设施中多个数据源的历史数据。确定了降低IT基础架构自动生成警报的频率的机会。产生了一个新的提醒策略来解决降低警报频率的机会。评估新警报策略对一组预定义服务级别目标（SLO）和服务级别协议（SLA）的影响。新的警报策略部署在IT基础架构中。

4. 发明申请

US20120259962A1 REDUCTION OF ALERTS IN INFORMATION TECHNOLOGY SYSTEMS 失效
标题翻译：减少信息技术系统中的警报
公开(公告)号：US20120259962A1
公开(公告)日：2012-10-11
申请号：US13082786
申请日：2011-04-08
申请人： Abhijit Bose , Winnie Wing-Yee Cheng , Shang Qing Guo , Sang Kyum Kim , Laura Zaihua Luan , Dennis Anthony Perpetua, JR. , Daniela Rosu , Mithkal M. Smadi
发明人： Abhijit Bose , Winnie Wing-Yee Cheng , Shang Qing Guo , Sang Kyum Kim , Laura Zaihua Luan , Dennis Anthony Perpetua, JR. , Daniela Rosu , Mithkal M. Smadi
IPC分类号： G06F15/173
CPC分类号： H04L41/50 , G06F11/0709 , G06F11/076 , G06F11/3006 , G06F11/3072 , G06F11/3476 , G06F11/3495
摘要： Aspects of the present invention dynamically reduce a frequency at which IT infrastructure automatically generates alerts. Historical data across a plurality of data sources in the IT infrastructure is analyzed. An opportunity to reduce the frequency at which the IT infrastructure automatically generates the alerts is identified. A new alert policy addressing the opportunity to reduce alert frequency is generated. An impact of the new alert policy on a set of predefined service level objectives (SLOs) and service level agreements (SLAs) is evaluated. The new alert policy is deployed in the IT infrastructure.
摘要翻译：本发明的方面动态地降低IT基础设施自动生成警报的频率。分析IT基础设施中多个数据源的历史数据。确定了降低IT基础架构自动生成警报的频率的机会。产生了一个新的提醒策略来解决降低警报频率的机会。评估新警报策略对一组预定义服务级别目标（SLO）和服务级别协议（SLA）的影响。新的警报策略部署在IT基础架构中。

5. 发明授权

US07556517B2 Attenuation of an electrostatic charge on a cable prior to coupling the cable with an electronic system 失效
标题翻译：在将电缆与电子系统连接之前，电缆上的静电电荷衰减
公开(公告)号：US07556517B2
公开(公告)日：2009-07-07
申请号：US12147316
申请日：2008-06-26
申请人： Mithkal M. Smadi , Anthony C. Spielberg
发明人： Mithkal M. Smadi , Anthony C. Spielberg
IPC分类号： H01R29/00
CPC分类号： H01R13/6485
摘要： Embodiments may include connectors with discharge elements integrated into the connectors to interconnect conductors of a cable to attenuate or discharge an electrostatic charge built up on the conductors. In some embodiments, the conductors are momentarily connected to ground as the connector couples with another connector to interconnect a cable with, e.g., a computer. In further embodiments, the discharge elements interconnect the conductors of a cable to redistribute an electrostatic charge and thereby minimize the impact of a discharge when the cable couples with an electronic system such as a computer. Another embodiment comprises a male connector with discharge elements, which ground conductors of the cable as the cable is being inserted into the connector. The discharge elements are pushed out of the way of the conductors as the conductors couple with the connector.
摘要翻译：实施例可以包括具有集成到连接器中的放电元件的连接器，以互连电缆的导体以衰减或放电在导体上积聚的静电电荷。在一些实施例中，当连接器与另一个连接器耦合以将电缆与例如计算机互连时，导体瞬间连接到地面。在另外的实施例中，放电元件将电缆的导体互连以重新分配静电电荷，从而当电缆与诸如计算机的电子系统耦合时，放电的冲击最小化。另一个实施例包括具有放电元件的阳连接器，当电缆被插入连接器时，电缆的接地导体。当导体与连接器耦合时，放电元件被推出导体的方式。

6. 发明授权

US07510417B2 Attenuate an electrostatic charge on a cable prior to coupling the cable with an electronic system 失效
标题翻译：在将电缆与电子系统连接之前，请减轻电缆上的静电电荷
公开(公告)号：US07510417B2
公开(公告)日：2009-03-31
申请号：US11764675
申请日：2007-06-18
申请人： Mithkal M. Smadi , Anthony C. Spielberg
发明人： Mithkal M. Smadi , Anthony C. Spielberg
IPC分类号： H01R13/53
CPC分类号： H01R13/6485
摘要： Embodiments may include connectors with discharge elements integrated into the connectors to interconnect conductors of a cable to attenuate or discharge an electrostatic charge built up on the conductors. In some embodiments, the conductors are momentarily connected to ground as the connector couples with another connector to interconnect a cable with, e.g., a computer. The discharge elements interconnect the conductors of a cable to redistribute an electrostatic charge and thereby minimize the impact of a discharge when the cable couples with an electronic system such as a computer. Another embodiment comprises a male connector with discharge elements, which ground conductors of the cable as the cable is being inserted into the connector. The discharge elements are pushed out of the way of the conductors as the conductors couple with the connector.
摘要翻译：实施例可以包括具有集成到连接器中的放电元件的连接器，以互连电缆的导体以衰减或放电在导体上积聚的静电电荷。在一些实施例中，当连接器与另一个连接器耦合以将电缆与例如计算机互连时，导体瞬间连接到地面。放电元件将电缆的导体互连以重新分配静电电荷，从而当电缆与电子系统（例如计算机）耦合时最小化放电的冲击。另一个实施例包括具有放电元件的阳连接器，当电缆被插入连接器时，电缆的接地导体。当导体与连接器耦合时，放电元件被推出导体的方式。

7. 发明授权

US07247037B2 Methods and arrangements for an adapter to improve electrostatic discharge protection 失效
标题翻译：适配器改善静电放电保护的方法和布置
公开(公告)号：US07247037B2
公开(公告)日：2007-07-24
申请号：US11295301
申请日：2005-12-06
申请人： Mithkal M. Smadi , Anthony C. Spielberg
发明人： Mithkal M. Smadi , Anthony C. Spielberg
IPC分类号： H01R13/53
CPC分类号： H01R13/6485 , H01R13/7039 , H01R2201/04 , H01R2201/06
摘要： Methods and arrangements to adapt an electronic system to attenuate electrostatic discharges of a cable as the cable is connected with a connector on the electronic system are disclosed. Embodiments may include an adapter to couple with a connector of an electronic system. The adapter may momentarily interconnect conductors of a cable with a selected conductor of the connecter to discharge to attenuate or discharge an electrostatic charge built up on the conductors of the cable. In some embodiments, the adapter includes a selector switch so the selected conductor can be selected based upon the electronic system. In other embodiments, the selected conductor is fixed.
摘要翻译：公开了当电缆与电子系统上的连接器连接时，使电子系统适应于衰减电缆的静电放电的方法和装置。实施例可以包括与电子系统的连接器耦合的适配器。适配器可以暂时将电缆的导体与连接器的选定导体互连以放电，以衰减或放电在电缆的导体上积聚的静电电荷。在一些实施例中，适配器包括选择器开关，因此可以基于电子系统选择所选导体。在其他实施例中，所选导体是固定的。

8. 发明授权

US07247038B2 Methods and arrangements to attenuate an electrostatic charge on a cable prior to coupling the cable with an electronic system 失效
标题翻译：在将电缆与电子系统耦合之前，使电缆上的静电电荷衰减的方法和装置
公开(公告)号：US07247038B2
公开(公告)日：2007-07-24
申请号：US11295302
申请日：2005-12-06
申请人： Mithkal M. Smadi , Anthony C. Spielberg
发明人： Mithkal M. Smadi , Anthony C. Spielberg
IPC分类号： H01R13/53
CPC分类号： H01R13/6485
摘要： Methods and arrangements to methods and arrangements to attenuate electrostatic discharges of a cable are disclosed. Embodiments may include connectors with discharge elements integrated into the connectors to interconnect conductors of a cable to attenuate or discharge an electrostatic charge built up on the conductors. In some embodiments, the conductors are momentarily connected to ground as the connector couples with another connector to interconnect a cable with, e.g., a computer. In further embodiments, the discharge elements interconnect the conductors of a cable to redistribute an electrostatic charge and thereby minimize the impact of a discharge when the cable couples with an electronic system such as a computer. Another embodiment comprises a male connector with discharge elements, which ground conductors of the cable as the cable is being inserted into the connector. The discharge elements are pushed out of the way of the conductors as the conductors couple with the connector.
摘要翻译：公开了减少电缆的静电放电的方法和装置的方法和装置。实施例可以包括具有集成到连接器中的放电元件的连接器，以互连电缆的导体以衰减或放电在导体上积聚的静电电荷。在一些实施例中，当连接器与另一个连接器耦合以将电缆与例如计算机互连时，导体瞬间连接到地面。在另外的实施例中，放电元件将电缆的导体互连以重新分配静电电荷，从而当电缆与诸如计算机的电子系统耦合时，放电的冲击最小化。另一个实施例包括具有放电元件的阳连接器，当电缆被插入连接器时，电缆的接地导体。当导体与连接器耦合时，放电元件被推出导体的方式。

9. 发明授权

US08407080B2 Managing and monitoring continuous improvement in information technology services 失效
标题翻译：管理和监督信息技术服务的持续改进
公开(公告)号：US08407080B2
公开(公告)日：2013-03-26
申请号：US12861220
申请日：2010-08-23
申请人： Sairam Jayaraman , Walid M. Kobrosly , David M. Northcutt , Steven W. Rohrssen , Mithkal M. Smadi , Padmanaban Sukhumaran
发明人： Sairam Jayaraman , Walid M. Kobrosly , David M. Northcutt , Steven W. Rohrssen , Mithkal M. Smadi , Padmanaban Sukhumaran
IPC分类号： G06Q10/00
CPC分类号： G06Q10/063 , G06Q10/06393
摘要： A method for managing performance of an IT service delivery process to ensure the changes meet service performance objectives. Key performance metrics (KPIs) of a service delivery process are collected in a continuous manner at defined time intervals, both before a change to improve performance is applied to the process (baseline measurements) and after a change is applied to the process (post-change measurements). A process behavior graph is generated comprising each baseline and post-change performance measurement at the time interval collected, the time interval at which the change was applied to the process, and the performance objectives for the process. The graph is displayed to a user to enable the user to determine the impact the change has on the service delivery process in view of differences between the baseline and post-change performance measurements, and to determine whether the process meets performance objectives in view of the performance objectives.
摘要翻译：管理IT服务交付流程性能以确保变更满足服务绩效目标的方法。在将改进性能应用于过程（基线测量）之前，以及在对过程进行更改之后，以规定的时间间隔以连续方式收集服务交付过程的关键绩效指标（KPI）改变测量）。生成过程行为图，其中包括在收集的时间间隔，更改应用于过程的时间间隔以及过程的性能目标的每个基线和变更后绩效测量。该图显示给用户，以使用户能够根据基线和变更后绩效测量之间的差异来确定变更对服务交付过程的影响，并确定该过程是否符合性能目标绩效目标。

10. 发明授权

US08307040B2 Reducing errors in sending file attachments 失效
标题翻译：减少发送文件附件中的错误
公开(公告)号：US08307040B2
公开(公告)日：2012-11-06
申请号：US12502271
申请日：2009-07-14
申请人： Nadeem Malik , Katherine J. Pearsall , Steven L. Roberts , Mithkal M. Smadi
发明人： Nadeem Malik , Katherine J. Pearsall , Steven L. Roberts , Mithkal M. Smadi
IPC分类号： G06F15/16
CPC分类号： G11B20/00086 , G06F17/301 , G06Q10/107 , G11B20/00188 , G11B20/00195 , G11B20/0021 , G11B20/00362 , G11B20/00492 , G11B20/00528 , G11B20/00536
摘要： The claimed subject matter comprises a technology to scan a document for file attachments, generate alternative file names corresponding to a particular attachment, determine whether or not the particular file attachment is the latest version of a file or has a name and/or file path that could be confused with the name and/or path of another file. In the event one of the above conditions are met, the technology provides the means for a user to verify that the file attachment is the desired file and, if necessary, to select an alternative file for attachment.
摘要翻译：所要求保护的主题包括扫描文档以附加文件的技术，生成对应于特定附件的替代文件名称，确定特定文件附件是文件的最新版本还是具有文件的名称和/或文件路径，可能与其他文件的名称和/或路径混淆。在满足上述条件之一的情况下，该技术提供了用于用户验证文件附件是所需文件的手段，并且如果需要，则选择替代文件进行附件。

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