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1. 发明申请

US20130124641A1 System for Interacting with a Web Visitor 有权
标题翻译：与Web访问者进行交互的系统
公开(公告)号：US20130124641A1
公开(公告)日：2013-05-16
申请号：US13293575
申请日：2011-11-10
申请人： Andrey Ryabchun , Ramesh V. Pattabhiraman , Derek Barnes , Mark Scott , James Barnett
发明人： Andrey Ryabchun , Ramesh V. Pattabhiraman , Derek Barnes , Mark Scott , James Barnett
IPC分类号： G06F15/16 , G06F11/30
CPC分类号： G06F11/3495 , G06F11/3438 , G06F2201/86 , G06F2201/875
摘要： A system for interacting with a person browsing a web site has an Internet-connected server and a connected data repository, and software executing on the server from a non-transitory physical medium. The software provides an identity function identifying the person, a selection function checking the data repository for stored information regarding the identified person, including any tracking rules associated with the identified person, and one or more tracking functions monitoring and recording behavior of the person browsing the web site. The one or more tracking functions follow the tracking rules, if any, associated with the identified person in monitoring and recording behavior of the browsing person.
摘要翻译：用于与浏览网站的人进行交互的系统具有互联网连接的服务器和连接的数据存储库以及从非暂时物理介质在服务器上执行的软件。软件提供识别人的身份识别功能，检查数据存储库的选择功能，用于存储关于所识别的人的信息，包括与所识别的人相关联的任何跟踪规则，以及一个或多个跟踪功能，监视和记录浏览网站。一个或多个跟踪功能遵循与所识别的人相关联的跟踪规则（如果有的话），以监视和记录浏览者的行为。

2. 发明授权

US09703668B2 System for interacting with a web visitor 有权
公开(公告)号：US09703668B2
公开(公告)日：2017-07-11
申请号：US13293575
申请日：2011-11-10
申请人： Andrey Ryabchun , Ramesh V. Pattabhiraman , Derek Barnes , Mark Scott , James Barnett
发明人： Andrey Ryabchun , Ramesh V. Pattabhiraman , Derek Barnes , Mark Scott , James Barnett
IPC分类号： G06F15/16 , G06F11/34
CPC分类号： G06F11/3495 , G06F11/3438 , G06F2201/86 , G06F2201/875
摘要： A system for interacting with a person browsing a web site has an Internet-connected server and a connected data repository, and software executing on the server from a non-transitory physical medium. The software provides an identity function identifying the person, a selection function checking the data repository for stored information regarding the identified person, including any tracking rules associated with the identified person, and one or more tracking functions monitoring and recording behavior of the person browsing the web site. The one or more tracking functions follow the tracking rules, if any, associated with the identified person in monitoring and recording behavior of the browsing person.

3. 发明授权

US07990900B2 Event notification control based on data about a user's communication device stored in a user notification profile 有权
标题翻译：基于用户通信设备中存储的用户通信设备的数据的事件通知控制
公开(公告)号：US07990900B2
公开(公告)日：2011-08-02
申请号：US11823671
申请日：2007-06-28
申请人： Ramesh V. Pattabhiraman , Douglas W. Varney , Kumar V. Vemuri
发明人： Ramesh V. Pattabhiraman , Douglas W. Varney , Kumar V. Vemuri
IPC分类号： H04B7/00 , H04L12/28 , H04L12/56 , G06F15/16
CPC分类号： H04W4/16 , H04L51/043 , H04L67/24 , H04W8/18 , H04W76/10
摘要： An exemplary method is implemented in a communication system in which periodically updated data for respective end-users is stored in a notification profile at a communication infrastructure node. The updated data is based on conditions associated with each end-user's communication device and its network context, where the data is not presence status. Predetermined rules are stored at the communication infrastructure node and generate respective results based on factors such as network contextual data and corresponding values contained in the notification profile data for each end-user. An event is detected by the communication infrastructure node where the event is intended to cause communication with all the communication devices that are interested in that event. The communication infrastructure node determines an action to be taken in response to the event based on the results of the rules for data associated with the first end-user. The communication infrastructure node implements the action related to the first end-user.
摘要翻译：在通信系统中实现示例性方法，其中相应最终用户的周期性更新的数据被存储在通信基础设施节点的通知简档中。更新的数据基于与每个最终用户的通信设备及其网络上下文相关联的条件，其中数据不存在状态。预定规则被存储在通信基础设施节点处，并且基于诸如网络上下文数据和包含在每个最终用户的通知简档数据中的对应值的因素来生成相应的结果。事件由通信基础设施节点检测到，其中事件旨在引起与对该事件感兴趣的所有通信设备的通信。通信基础结构节点基于与第一最终用户相关联的数据的规则的结果来确定响应于事件而采取的动作。通信基础结构节点实现与第一最终用户相关的动作。

4. 发明申请

US20090276653A1 Presence server for discrete time updates 审中-公开
标题翻译：存在服务器用于离散时间更新
公开(公告)号：US20090276653A1
公开(公告)日：2009-11-05
申请号：US12151055
申请日：2008-05-02
申请人： Ramesh V. Pattabhiraman , Kumar V. Vemuri
发明人： Ramesh V. Pattabhiraman , Kumar V. Vemuri
IPC分类号： G06F1/14 , G06F15/16
CPC分类号： G06F1/14
摘要： A presence server of an apparatus in one example is configured to receive at least one event message from a network entity in continuous time. The presence server is configured to determine at discrete time intervals if an update message should be sent for the network entity. The discrete time intervals comprise instances of an epoch. The presence server is configured to determine if the update message should be sent upon an epoch boundary. The presence server is configured to dynamically determine a duration of the epoch.
摘要翻译：一个示例中的装置的呈现服务器被配置为在连续时间内从网络实体接收至少一个事件消息。呈现服务器被配置为在离散的时间间隔确定是否应该为网络实体发送更新消息。离散的时间间隔包括时代的实例。存在服务器被配置为确定在时代边界上是否应该发送更新消息。存在服务器被配置为动态地确定时期的持续时间。

5. 发明申请

US20150242410A1 TAG-BASED PERFORMANCE FRAMEWORK FOR CONTACT CENTER 有权
标题翻译：基于标签的联络中心性能框架
公开(公告)号：US20150242410A1
公开(公告)日：2015-08-27
申请号：US14192843
申请日：2014-02-27
申请人： Ramesh V. Pattabhiraman , Andrey Vladimirovich Ryabchun , Geeta Chauhan , Josef Eric Eisner
发明人： Ramesh V. Pattabhiraman , Andrey Vladimirovich Ryabchun , Geeta Chauhan , Josef Eric Eisner
IPC分类号： G06F17/30
CPC分类号： G06Q10/06 , G06Q10/063116 , G06Q10/10
摘要： An apparatus includes a processor and a memory. The memory stores instructions that when executed by the processor cause the processor to: identify a keyword from machine-readable text; identify a contact center resource based on the identified keyword; update a first group of keywords associated with the contact center resource based on the identified keyword; invoke an action based on analysis of the keyword associated with the contact center resource; monitor the action and report results in response; and update a second group of keywords according to analysis of the results.
摘要翻译：一种装置包括处理器和存储器。存储器存储当由处理器执行时使处理器执行以下操作的指令：从机器可读文本识别关键字; 根据识别的关键字识别联络中心资源; 基于所识别的关键字更新与联络中心资源相关联的第一组关键字; 基于与联络中心资源关联的关键字的分析来调用动作; 监控行动并回报结果; 并根据结果的分析更新第二组关键字。

6. 发明授权

US08201016B2 Heartbeat distribution that facilitates recovery in the event of a server failure during a user dialog 有权
标题翻译：在用户对话框中出现服务器故障时，可以促进恢复的心跳分布
公开(公告)号：US08201016B2
公开(公告)日：2012-06-12
申请号：US11823672
申请日：2007-06-28
申请人： Ramesh V. Pattabhiraman , Kumar V. Vemuri
发明人： Ramesh V. Pattabhiraman , Kumar V. Vemuri
IPC分类号： G06F11/00
CPC分类号： H04L43/10 , G06F11/1443 , G06F11/203 , H04L41/0654 , H04L41/0893 , H04L43/0817
摘要： An exemplary method facilitates automatic recovery upon failure of a server in a network responsible for replying to user requests. Periodic heartbeat information is generated by a first group of servers responsible for replying to user requests. The heartbeat information provides an indication of the current operational functionality of the first group of servers. A second group of servers determines that one of the first servers has failed based on the periodic heartbeat information. The second group of servers is disposed in communication channels between users and the first group of servers. One of the second group of servers receives a message containing a request from a first user having the one of the first group of servers as a destination. One of the second group of servers determines that the message is part of an ongoing dialog of messages between the first user and the one of the first group of servers. Stored dialog information contained in previous communications between the first user and the one of the first group of servers associated with the ongoing dialog is retrieved. Another message is transmitted from the one of the second group of servers to another of the first group of servers. The another message includes the request contained in the message and the retrieved dialog information. This enables the another server to process the request based on the retrieved dialog information without requiring the first user to have to retransmit previously transmitted information that was part of the dialog information.
摘要翻译：一种示例性方法便于在负责回复用户请求的网络中的服务器故障时进行自动恢复。定期心跳信息由负责回复用户请求的第一组服务器生成。心跳信息提供了第一组服务器的当前操作功能的指示。第二组服务器根据周期性心跳信息确定第一台服务器之一发生故障。第二组服务器位于用户与第一组服务器之间的通信通道中。第二组服务器之一接收包含来自具有第一组服务器中的一个作为目的地的第一用户的请求的消息。第二组服务器之一确定该消息是第一用户与第一组服务器之间正在进行的消息对话的一部分。检索包含在第一用户和与正在进行的对话相关联的第一组服务器之一之前的通信中的存储对话信息。另一个消息从第二组服务器中的一个发送到第一组服务器中的另一个。另一个消息包括消息中包含的请求和检索到的对话信息。这使得另一服务器能够基于所检索的对话信息来处理该请求，而不需要第一用户必须重新发送作为对话信息的一部分的先前发送的信息。

7. 发明授权

US09805320B2 Tag-based performance framework for contact center 有权
公开(公告)号：US09805320B2
公开(公告)日：2017-10-31
申请号：US14192843
申请日：2014-02-27
申请人： Ramesh V. Pattabhiraman , Andriy Vladimirovich Ryabchun , Geeta Chauhan , Josef Eric Eisner
发明人： Ramesh V. Pattabhiraman , Andriy Vladimirovich Ryabchun , Geeta Chauhan , Josef Eric Eisner
IPC分类号： G06F17/30 , G06Q10/06
CPC分类号： G06Q10/06 , G06Q10/063116 , G06Q10/10
摘要： An apparatus includes a processor and a memory. The memory stores instructions that when executed by the processor cause the processor to: identify a keyword from machine-readable text; identify a contact center resource based on the identified keyword; update a first group of keywords associated with the contact center resource based on the identified keyword; invoke an action based on analysis of the keyword associated with the contact center resource; monitor the action and report results in response; and update a second group of keywords according to analysis of the results.

8. 发明申请

US20090003362A1 Event notification control based on data about a user's communication device stored in a user notification profile 有权
标题翻译：基于用户通信设备中存储的用户通信设备的数据的事件通知控制
公开(公告)号：US20090003362A1
公开(公告)日：2009-01-01
申请号：US11823671
申请日：2007-06-28
申请人： Ramesh V. Pattabhiraman , Douglas W. Varney , Kumar V. Vemuri
发明人： Ramesh V. Pattabhiraman , Douglas W. Varney , Kumar V. Vemuri
IPC分类号： H04L12/28
CPC分类号： H04W4/16 , H04L51/043 , H04L67/24 , H04W8/18 , H04W76/10
摘要： An exemplary method is implemented in a communication system in which periodically updated data for respective end-users is stored in a notification profile at a communication infrastructure node. The updated data is based on conditions associated with each end-user's communication device and its network context, where the data is not presence status. Predetermined rules are stored at the communication infrastructure node and generate respective results based on factors such as network contextual data and corresponding values contained in the notification profile data for each end-user. An event is detected by the communication infrastructure node where the event is intended to cause communication with all the communication devices that are interested in that event. The communication infrastructure node determines an action to be taken in response to the event based on the results of the rules for data associated with the first end-user. The communication infrastructure node implements the action related to the first end-user.
摘要翻译：在通信系统中实现示例性方法，其中相应最终用户的周期性更新的数据被存储在通信基础设施节点的通知简档中。更新的数据基于与每个最终用户的通信设备及其网络上下文相关联的条件，其中数据不存在状态。预定规则被存储在通信基础设施节点处，并且基于诸如网络上下文数据和包含在每个最终用户的通知简档数据中的对应值的因素来生成相应的结果。事件由通信基础设施节点检测到，其中事件旨在引起与对该事件感兴趣的所有通信设备的通信。通信基础结构节点基于与第一最终用户相关联的数据的规则的结果来确定响应于事件而采取的动作。通信基础结构节点实现与第一最终用户相关的动作。

9. 发明申请

US20090006885A1 Heartbeat distribution that facilitates recovery in the event of a server failure during a user dialog 有权
标题翻译：在用户对话框中出现服务器故障时，可以促进恢复的心跳分布
公开(公告)号：US20090006885A1
公开(公告)日：2009-01-01
申请号：US11823672
申请日：2007-06-28
申请人： Ramesh V. Pattabhiraman , Kumar V. Vemuri
发明人： Ramesh V. Pattabhiraman , Kumar V. Vemuri
IPC分类号： G06F11/20 , G06F15/16
CPC分类号： H04L43/10 , G06F11/1443 , G06F11/203 , H04L41/0654 , H04L41/0893 , H04L43/0817
摘要： An exemplary method facilitates automatic recovery upon failure of a server in a network responsible for replying to user requests. Periodic heartbeat information is generated by a first group of servers responsible for replying to user requests. The heartbeat information provides an indication of the current operational functionality of the first group of servers. A second group of servers determines that one of the first servers has failed based on the periodic heartbeat information. The second group of servers is disposed in communication channels between users and the first group of servers. One of the second group of servers receives a message containing a request from a first user having the one of the first group of servers as a destination. One of the second group of servers determines that the message is part of an ongoing dialog of messages between the first user and the one of the first group of servers. Stored dialog information contained in previous communications between the first user and the one of the first group of servers associated with the ongoing dialog is retrieved. Another message is transmitted from the one of the second group of servers to another of the first group of servers. The another message includes the request contained in the message and the retrieved dialog information. This enables the another server to process the request based on the retrieved dialog information without requiring the first user to have to retransmit previously transmitted information that was part of the dialog information.
摘要翻译：一种示例性方法便于在负责回复用户请求的网络中的服务器故障时进行自动恢复。定期心跳信息由负责回复用户请求的第一组服务器生成。心跳信息提供了第一组服务器的当前操作功能的指示。第二组服务器根据周期性心跳信息确定第一台服务器之一发生故障。第二组服务器位于用户与第一组服务器之间的通信通道中。第二组服务器之一接收包含来自具有第一组服务器中的一个作为目的地的第一用户的请求的消息。第二组服务器之一确定该消息是第一用户与第一组服务器之间正在进行的消息对话的一部分。检索包含在第一用户和与正在进行的对话相关联的第一组服务器之一之前的通信中的存储对话信息。另一个消息从第二组服务器中的一个发送到第一组服务器中的另一个。另一个消息包括消息中包含的请求和检索到的对话信息。这使得另一服务器能够基于所检索的对话信息来处理该请求，而不需要第一用户必须重新发送作为对话信息的一部分的先前发送的信息。

10. 发明申请

US20090006528A1 AVAILABILITY DETERMINATION OF A PARTY TO RECEIVE A CALL PRIOR TO CALL SETUP 审中-公开
标题翻译：可以确定一方在接受呼叫前呼叫设置
公开(公告)号：US20090006528A1
公开(公告)日：2009-01-01
申请号：US11769366
申请日：2007-06-27
申请人： Ramachendra P. Batni , Ramesh V. Pattabhiraman , Ajitkumar Rudran , Kumar V. Vemuri
发明人： Ramachendra P. Batni , Ramesh V. Pattabhiraman , Ajitkumar Rudran , Kumar V. Vemuri
IPC分类号： G06F15/16
CPC分类号： H04M3/42365 , H04M1/72519 , H04M3/42093 , H04M3/42374
摘要： Presence servers, communication devices, and methods are disclosed for determining the availability of a target party to receive a call prior to call setup. Upon initiation of a call to a target party, the communication device of a subscriber transmits an availability request message to a presence server requesting the availability of the target party to receive the call. Responsive to the availability request message, the presence server determines the availability of the target party to receive the call and transmits an availability response message indicating the availability of the target party to receive the call to the subscriber's communication device. The subscriber's communication device receives the availability response message from the presence server, displays the availability of the target party to receive the call from the subscriber, and may talk other associated actions such as setting up the call to the target party if it is available.
摘要翻译：公开了存在服务器，通信设备和方法，以确定在呼叫建立之前接收呼叫的目标方的可用性。在发起对目标方的呼叫时，用户的通信设备向存在服务器发送可用性请求消息，请求目标方的可用性接收呼叫。响应于可用性请求消息，存在服务器确定目标方的接收呼叫的可用性，并且发送指示目标方的可用性的可用性响应消息以接收对该用户的通信设备的呼叫。订户的通信设备从存在服务器接收可用性响应消息，显示目标方的可用性以从订户接收呼叫，并且可以谈论其他相关联的动作，诸如在目标方可用时设置呼叫。

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