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1. 发明申请

US20050081188A1 Method and apparatus for providing integrated customer care and work-flow management 审中-公开
标题翻译：提供综合客户关怀和工作流程管理的方法和设备
公开(公告)号：US20050081188A1
公开(公告)日：2005-04-14
申请号：US10735470
申请日：2003-12-12
申请人： Anand Kumar , Michael Frank , Connie Schaner , Kelley Kunnanz , Brent Roberts , William Frame , Rex Moorman , Channon Lowman , Eric Burke
发明人： Anand Kumar , Michael Frank , Connie Schaner , Kelley Kunnanz , Brent Roberts , William Frame , Rex Moorman , Channon Lowman , Eric Burke
IPC分类号： G06Q30/00 , H04M3/22 , H04M15/00 , G06F9/44 , G06F15/16
CPC分类号： G06Q30/02 , H04M3/22 , H04M3/2245 , H04M15/00 , H04M15/44 , H04M15/745 , H04M2201/42 , H04M2215/0104 , H04M2215/0108 , H04M2215/0168 , H04M2215/0176
摘要： A system and method for providing integrated customer care, managing complex data relating to services and presenting information for selection and interaction by end users. The present invention delivers, tracks, presents and manages various aspects of customer care using a customer centric paradigm. An integrated macro-framework is utilized to provide a consistent and efficient single-point of entry GUI tool for accessing and navigating through various displays relating to the processing of data, reports, billing, work-flows, service orders and other aspects of customer care.
摘要翻译：一种用于提供综合客户关怀，管理与服务相关的复杂数据并呈现信息以供最终用户选择和交互的系统和方法。本发明使用以客户为中心的范例来交付，跟踪，呈现和管理客户关怀的各个方面。一个集成的宏观框架被用于提供一致和有效的单点入口GUI工具，用于访问和浏览与处理数据，报告，计费，工作流程，服务订单和客户关怀的其他方面相关的各种显示。

2. 发明授权

US07571113B2 Method and apparatus for providing integrated management of point-of-sale and accounts receivable 有权
标题翻译：提供销售点和应收账款综合管理的方法和手段
公开(公告)号：US07571113B2
公开(公告)日：2009-08-04
申请号：US10708013
申请日：2004-02-02
申请人： Brian K. Fettig , Jay N. Schlenker , Paul F. Fitterer , Varsha A. Kumar , Mark O. Momerak , Brent Roberts , Todd Mayfield , Jeannine McConnell , Eric Burke
发明人： Brian K. Fettig , Jay N. Schlenker , Paul F. Fitterer , Varsha A. Kumar , Mark O. Momerak , Brent Roberts , Todd Mayfield , Jeannine McConnell , Eric Burke
IPC分类号： G06Q20/00
CPC分类号： G06Q30/04 , G06Q20/20 , G06Q20/203 , G06Q40/12
摘要： A system and method for providing integrated customer care, managing complex data relating to services and presenting information for selection and interaction by end users. The present invention delivers, tracks, presents and manages various aspects of customer care using a customer centric paradigm. An integrated macro-framework is utilized to provide a consistent and efficient single-point of entry GUI tool for accessing and navigating through various displays relating to the processing of data, reports, billing, work-flows, service orders and other aspects of customer care.
摘要翻译：一种用于提供综合客户关怀，管理与服务相关的复杂数据并呈现信息以供最终用户选择和交互的系统和方法。本发明使用以客户为中心的范例来交付，跟踪，呈现和管理客户关怀的各个方面。一个集成的宏观框架被用于提供一致和有效的单点入口GUI工具，用于访问和浏览与处理数据，报告，计费，工作流程，服务订单和客户关怀的其他方面相关的各种显示。

3. 发明申请

US20050114361A1 Method and apparatus for integrating data repositories and frameworks 审中-公开
标题翻译：集成数据存储库和框架的方法和设备
公开(公告)号：US20050114361A1
公开(公告)日：2005-05-26
申请号：US10722630
申请日：2003-11-26
申请人： Brent Roberts , Todd Mayfield , Jeannine McConnell , Eric Burke
发明人： Brent Roberts , Todd Mayfield , Jeannine McConnell , Eric Burke
IPC分类号： G06F9/44 , G06F17/00 , G06F17/30
CPC分类号： G06F8/38
摘要： An apparatus and method for integrated macro-frameworks that can be called by the object oriented software code to provide a consistent and efficient graphical presentation. The frameworks are macro-functions that can be utilized by various applications and are such that within each application and from application to application there is a consistency in the presentation of information and how information is entered and retrieved. The frameworks also provide for efficient operations of the application as well as efficient access of database tables. The frameworks can also provide an efficient and consistent means for developing a graphical user interface navigation function for navigating through various screens of a given application.
摘要翻译：用于集成宏框架的设备和方法，可以由面向对象的软件代码调用，以提供一致和有效的图形呈现。这些框架是可以由各种应用程序使用的宏功能，并且在每个应用程序中以及从应用程序到应用程序之间，信息的呈现以及如何输入和检索信息都是一致的。这些框架还提供了应用程序的高效操作以及数据库表的高效访问。框架还可以提供有效和一致的手段，用于开发图形用户界面导航功能，用于浏览给定应用的各种屏幕。

4. 发明授权

US09547648B2 Electronic document information extraction 有权
标题翻译：电子文档信息提取
公开(公告)号：US09547648B2
公开(公告)日：2017-01-17
申请号：US11462222
申请日：2006-08-03
申请人： Eric Burke , Alan Wada , Brian Coe
发明人： Eric Burke , Alan Wada , Brian Coe
IPC分类号： G06F15/16 , G06F17/30
CPC分类号： G06F17/30035 , G06F17/30058
摘要： Methods and apparatus for extracting information from an electronic document, such as, for example, a webpage. An outline, such as, for example, the document object model, of a web page is analyzed for objects of interest, such as, photos, dates, email addresses, etc. The instructions defining which objects are objects of interests can be predetermined by the user and/or the network content provider. The user can be given the option to save objects of interest to their network account and the webpage and/or browser can be augmented with additional content related to identified objects. Objects transmitted to the network content provider are saved with an appropriate network service, for example, photos are saved in an online photo album.
摘要翻译：从电子文档（例如网页）提取信息的方法和装置。对诸如照片，日期，电子邮件地址等的感兴趣的对象分析网页的大纲，例如文档对象模型。定义哪些对象是感兴趣的对象的指令可以由用户和/或网络内容提供商。可以向用户提供将其感兴趣的对象保存到其网络帐户的选项，并且可以利用与识别的对象相关的附加内容来增强网页和/或浏览器。传输到网络内容提供商的对象将保存在适当的网络服务中，例如照片保存在在线相册中。

5. 发明申请

US20060224951A1 Multiple window browser interface and system and method of generating multiple window browser interface 审中-公开
标题翻译：多窗口浏览器界面以及生成多窗口浏览器界面的系统和方法
公开(公告)号：US20060224951A1
公开(公告)日：2006-10-05
申请号：US11254126
申请日：2005-10-19
申请人： Eric Burke , Viraj Chavan
发明人： Eric Burke , Viraj Chavan
IPC分类号： G06F17/00
CPC分类号： G06F16/957
摘要： A browser plug-in application provides functionality to allow the creation of a multiple window browser interface environment. By way of example, when the plug-in is activated, each time a user selects a URL to retrieve a new web document, the plug-in displays a new browser window in addition to the existing browser window within a single instance of the web browser application, as opposed to displaying the new browser window in place of the existing browser window. The plug-in, thus, permits users to dynamically view multiple web documents in a side-by-side or tiled fashion in a single instance of the browser application.
摘要翻译：浏览器插件应用程序提供了允许创建多窗口浏览器界面环境的功能。例如，当插件被激活时，每当用户选择一个URL来检索新的web文档时，该插件除了网络的单个实例中的现有浏览器窗口之外还显示新的浏览器窗口浏览器应用程序，而不是显示新的浏览器窗口代替现有的浏览器窗口。因此，插件允许用户在浏览器应用程序的单个实例中以并排或平铺的方式动态地查看多个Web文档。

6. 发明申请

US20060136420A1 System and method for providing improved access to a search tool in electronic mail-enabled applications 有权
标题翻译：用于在电子邮件启用应用程序中提供对搜索工具的改进访问的系统和方法
公开(公告)号：US20060136420A1
公开(公告)日：2006-06-22
申请号：US11256000
申请日：2005-10-24
申请人： Ashit Gandhi , Edward Seitz , Eric Burke
发明人： Ashit Gandhi , Edward Seitz , Eric Burke
IPC分类号： G06F17/30
CPC分类号： H04L41/00 , G06F17/30902 , G06Q10/107 , H04L41/147 , H04L41/16 , H04L51/00 , H04L51/04 , H04L51/12 , H04L63/1408
摘要： Disclosed is a system and method for providing users of web-accessible E-mail services with improved access to their E-mail messages and other information. In one embodiment, access to a search tool is provided to users of a web-accessible electronic mail service by software which integrates with a mail-enabled application running on a user's client machine. The software displays a field within a user interface of the mail-enabled application for receiving user input of a search term. The search term is used to build a URL that is communicated to a web-accessible E-mail service. A browser is launched to display at least one page resulting from the communication of the URL.
摘要翻译：公开了一种用于向用户提供网络可访问的电子邮件服务的系统和方法，改进了对他们的电子邮件消息和其他信息的访问。在一个实施例中，通过与在用户的客户机上运行的启用邮件的应用程序集成的软件向访问网络的电子邮件服务的用户提供对搜索工具的访问。该软件在邮件应用程序的用户界面中显示一个字段，用于接收用户输入的搜索项。搜索项用于构建一个传递给可访问Web的电子邮件服务的URL。启动浏览器以显示至少一个由URL通信产生的页面。

7. 发明授权

US07412655B2 Method and system of providing dynamic dialogs 失效
标题翻译：提供动态对话的方法和系统
公开(公告)号：US07412655B2
公开(公告)日：2008-08-12
申请号：US10979587
申请日：2004-11-02
申请人： Alan Wada , Eric Burke
发明人： Alan Wada , Eric Burke
IPC分类号： G06F3/00 , G06F3/14 , G06F15/16
CPC分类号： G06F3/0481 , G06F9/451
摘要： Methods and systems for providing dynamic dialogs, used with a downloadable toolbar for an Internet browser. In an embodiment of the invention an add-on browser toolbar, which may be implemented as a downloadable toolbar application that adds functionality to a Web browser, receives downloadable toolbar data that comprises dialog display data. In response to an event that calls for the display of a dialog, a dialog object is created and the dialog display data is loaded in the dialog object and then displayed to the user.
摘要翻译：用于提供动态对话框的方法和系统，与Internet浏览器的可下载工具栏一起使用。在本发明的一个实施例中，附加浏览器工具栏可以被实现为向Web浏览器添加功能的可下载工具栏应用程序，接收包括对话显示数据的可下载的工具栏数据。响应于要求显示对话的事件，将创建一个对话框对象，并将对话框显示数据加载到对话框对象中，然后显示给用户。

8. 发明申请

US20050198220A1 Method and system of providing browser functionality through a browser button 有权
标题翻译：通过浏览器按钮提供浏览器功能的方法和系统
公开(公告)号：US20050198220A1
公开(公告)日：2005-09-08
申请号：US10794705
申请日：2004-03-05
申请人： Alan Wada , Eric Burke , Duke Fan
发明人： Alan Wada , Eric Burke , Duke Fan
IPC分类号： G06F20060101 , G06F15/177
CPC分类号： G06F17/30899
摘要： An embodiment of the invention provides for one or more miniature-browser buttons, used with a downloadable toolbar for an Internet browser. The method may comprise sending downloadable toolbar characteristics from a predetermined Internet site, which includes miniature-browser button characteristics, creating a miniature-browser button in the downloadable toolbar and loading the miniature-browser button using the miniature-browser button characteristics.
摘要翻译：本发明的实施例提供了一个或多个微型浏览器按钮，与用于互联网浏览器的可下载的工具栏一起使用。该方法可以包括从预定的因特网站点发送可下载的工具栏特征，其包括微型浏览器按钮特征，在可下载工具栏中创建微型浏览器按钮并使用微型浏览器按钮特征加载微型浏览器按钮。

9. 发明申请

US20050039141A1 Method and system of controlling a context menu 有权
标题翻译：控制上下文菜单的方法和系统
公开(公告)号：US20050039141A1
公开(公告)日：2005-02-17
申请号：US10805668
申请日：2004-03-18
申请人： Eric Burke , Alan Wada , Duke Fan
发明人： Eric Burke , Alan Wada , Duke Fan
IPC分类号： G06F20060101 , G06F3/033 , G06F3/048 , G06F17/30 , G09G5/00
CPC分类号： G06F17/30899 , G06F3/0482
摘要： An embodiment of the invention, for controlling a context menu, used with a Web page, wherein the Web page is divided into regions, can comprise downloading additional menu items that are not part of the context menu prior to download, and monitoring for when a user calls for a context menu. Upon detecting a context menu call, it is determined what region was selected by the user, and at least one of the additional menu items is made available to the user as part of the context menu interface. At least one of the additional menu items is chosen based on the region selected by the user.
摘要翻译：用于控制与网页一起使用的上下文菜单的本发明的实施例，其中所述网页被划分为区域，可以包括在下载之前下载不是所述上下文菜单的一部分的附加菜单项，并监视何时用户调用上下文菜单。在检测到上下文菜单调用时，确定用户选择了哪个区域，并且附加菜单项中的至少一个作为上下文菜单界面的一部分被提供给用户。基于用户选择的区域来选择附加菜单项中的至少一个。

10. 发明授权

US07506260B2 Method and system of providing browser functionality through a browser button 有权
标题翻译：通过浏览器按钮提供浏览器功能的方法和系统
公开(公告)号：US07506260B2
公开(公告)日：2009-03-17
申请号：US10794705
申请日：2004-03-05
申请人： Alan Wada , Eric Burke , Duke Tsao-Ming Fan
发明人： Alan Wada , Eric Burke , Duke Tsao-Ming Fan
IPC分类号： G06F3/00 , G06F3/048
CPC分类号： G06F17/30899
摘要： An embodiment of the invention provides for one or more miniature-browser buttons, used with a downloadable toolbar for an Internet browser. The method may comprise sending downloadable toolbar characteristics from a predetermined Internet site, which includes miniature-browser button characteristics, creating a miniature-browser button in the downloadable toolbar and loading the miniature-browser button using the miniature-browser button characteristics.
摘要翻译：本发明的实施例提供了一个或多个微型浏览器按钮，与用于互联网浏览器的可下载的工具栏一起使用。该方法可以包括从预定的因特网站点发送可下载的工具栏特征，其包括微型浏览器按钮特征，在可下载工具栏中创建微型浏览器按钮并使用微型浏览器按钮特征加载微型浏览器按钮。

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