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    • 2. 发明授权
    • Method and system for managing service requests across multiple systems
    • 用于管理跨多个系统的服务请求的方法和系统
    • US08818833B2
    • 2014-08-26
    • US10076362
    • 2002-02-14
    • Alexander DruyanDonald A. JamesChing Yu Conrad LoArsalan K. LodhiFabian F. MorganSandra Juni Schlosser
    • Alexander DruyanDonald A. JamesChing Yu Conrad LoArsalan K. LodhiFabian F. MorganSandra Juni Schlosser
    • G06Q10/00
    • G06Q30/02G06Q10/06311G06Q10/06315
    • This present invention provides an efficient method and system to manage service requests across multiple service request systems. This management method involves merging all service requests from multiple systems into standard system, sorting the request according to some standard and presenting a display list of all of the requests having a common characteristic to a technician or requester. Service requests are gathered from many different backend-ticketing systems and presented to the technicians in a single logical view. Service requests gathered from each backend ticketing system are packaged in an XML document format. The efficient use of a common XML format is an efficient way to manage all service requests from all backend-ticketing systems. These service requests can be sorted by ticket open or close date/time, status, severity of problem, etc. in ascending or descending order and be presented to the technicians in a single logical view. These requests are presented in a display as a single logical view of service requests from different backend systems.
    • 本发明提供了一种用于跨多个服务请求系统管理服务请求的有效方法和系统。 该管理方法涉及将来自多个系统的所有服务请求合并到标准系统中,根据一些标准对请求进行排序,并向技术人员或请求者呈现具有共同特征的所有请求的显示列表。 服务请求从许多不同的后端票务系统收集,并以单一逻辑视图呈现给技术人员。 从每个后端票务系统收集的服务请求以XML文档格式打包。 通常的XML格式的有效使用是管理来自所有后端票务系统的所有服务请求的有效方式。 这些服务请求可以按照打开或关闭日期/时间,状态,问题严重程度等按升序或降序排序,并以单一逻辑视图呈现给技术人员。 这些请求作为来自不同后端系统的服务请求的单一逻辑视图显示在显示器中。
    • 3. 发明授权
    • Video display mode for dual displays
    • 双显示器的视频显示模式
    • US06917348B2
    • 2005-07-12
    • US10102159
    • 2002-03-20
    • Scott H. DemskyDonald A. James
    • Scott H. DemskyDonald A. James
    • G06F3/14G09G5/00
    • G06F3/1438
    • A controller, for two display units of a computer system, includes two control elements, VC1 and VC2, having separate connections to the display units. In a dual image (DI) mode of operation, VC1 and VC2 process different data to produce different images at respective display units. In a single Image (SI) mode, VC1 and VC2 process the same data to produce identical images. In DI mode, data applied to each control element represents a portion, less than the whole, of a virtual desktop scene having a display width exceeding width resolution settings of respective displays. In this mode VC1 can be controlled manually to scan the entire virtual scene piecemeal, while VC2 is constrained to process only a fixed portion of that scene. In a preferred embodiment, the virtual scene includes private and public areas. The private area shows notes intended for viewing only by a presenter of images shown in the public area, and the public area shows images viewable both by the presenter and an audience. In this arrangement, the display connected to VC1 can display the entire virtual scene to the presenter in a piecemeal fashion, while the second display shows only the public area to the audience.
    • 用于计算机系统的两个显示单元的控制器包括两个控制元件VC 1和VC 2,其具有到显示单元的单独连接。 在双重图像(DI)操作模式中,VC 1和VC 2处理不同的数据,以在各个显示单元处产生不同的图像。 在单个图像(SI)模式中,VC 1和VC 2处理相同的数据以产生相同的图像。 在DI模式中,应用于每个控制元件的数据表示具有超过各显示器的宽度分辨率设置的显示宽度的虚拟桌面场景的小于整体的部分。 在这种模式下,可以手动控制VC 1,以片面扫描整个虚拟场景,而VC 2被限制为仅处理该场景的固定部分。 在优选实施例中,虚拟场景包括私人和公共区域。 私人区域显示旨在仅由公共区域中显示的图像的演示者观看的音符,并且公共区域显示由演示者和观众观看的图像。 在这种布置中,连接到VC 1的显示器可以以零碎的方式向演示者显示整个虚拟场景,而第二显示器仅向观众显示公共区域。
    • 6. 发明授权
    • Solar hot water heating system
    • 太阳能热水供暖系统
    • US4248294A
    • 1981-02-03
    • US901329
    • 1978-05-01
    • John V. BudzynskiDonald A. James
    • John V. BudzynskiDonald A. James
    • F24D11/00F24D19/10F28D20/00F28D21/00
    • F24D19/1042F24D11/003F28D20/0039F28D2020/0069Y02B10/20Y02B10/70Y02E60/142Y02E70/30Y10T137/86372
    • A solar hot water heating system is provided with solar collectors connected to a hot water storage tank with a recirculating pump to circulate the cooler water in the storage tank through the collector to absorb heat therefrom and to be returned to the storage tank. A plurality of temperature sensors are placed throughout the system to monitor various temperatures and to develop control signals for energizing or de-energizing the recirculating pump, for opening and closing solenoid valves to isolate the solar collectors from the storage tank and for opening and closing solenoid valves to permit supply water to circulate at a predetermined rate through the solar collectors. The storage tank is provided with inlet and outlet stratifier tubes which, while permitting water to be fed into and withdrawn from the tank, produces stratification of the water stored within the tank and increases the overall efficiency of the system.
    • 太阳能热水加热系统设有太阳能收集器,太阳能收集器连接到具有循环泵的热水储存箱,以通过收集器循环储存罐中的较冷水,以吸收热量并将其返回到储罐。 多个温度传感器被放置在整个系统中以监测各种温度并且开发用于给循环泵供电或断电的控制信号,用于打开和关闭电磁阀,以将太阳能收集器与储罐隔离开来并关闭电磁阀 阀,以允许供水以预定速率循环通过太阳能收集器。 储罐设置有入口和出口分层管,其在允许水进入和从罐中取出的同时,产生存储在罐内的水分层并提高系统的整体效率。