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1. 发明授权

US08402043B2 Analytics of historical conversations in relation to present communication 失效
标题翻译：分析与现在沟通相关的历史对话
公开(公告)号：US08402043B2
公开(公告)日：2013-03-19
申请号：US13552710
申请日：2012-07-19
申请人： Al Chakra , Gary Denner , Mette Hammer , George Kyriacou , Garret M. O'Keeffe , Patrick J. O'Sullivan
发明人： Al Chakra , Gary Denner , Mette Hammer , George Kyriacou , Garret M. O'Keeffe , Patrick J. O'Sullivan
IPC分类号： G06F15/16 , G06F17/30
CPC分类号： G06Q10/107
摘要： A method of analyzing historical communications. During a first communication session between a first user and at least a second user, at least a first communication exchanged between the first user and the second user can be detected and stored. A second communication exchanged in a second communication can be compared with the first communication to determine a degree of similarity between the first communication and the second communication. In one aspect, when the degree of similarity is at least a threshold value, an indication can be provided to at least one user participating in the second communication session that the first communication potentially is relevant to the second communication session and that the first communication is available to be reviewed. In another aspect, a report pertaining to hierarchical relationships between users and the context of the communications can be generated based on the first and second communications.
摘要翻译：一种分析历史传播的方法。在第一用户和至少第二用户之间的第一通信会话期间，可以检测和存储在第一用户和第二用户之间交换的至少第一通信。可以将在第二通信中交换的第二通信与第一通信进行比较，以确定第一通信和第二通信之间的相似度。一方面，当相似度至少为阈值时，可以向参与第二通信会话的至少一个用户提供第一通信可能与第二通信会话相关的指示，并且第一通信是可供审查。在另一方面，可以基于第一和第二通信来生成关于用户之间的层次关系和通信的上下文的报告。

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