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1. 发明申请

US20160253054A1 SLIDER AND HISTORY FILED FOR SMART CHAT SESSIONS 有权
标题翻译：幻灯片和历史为智能会议提供
公开(公告)号：US20160253054A1
公开(公告)日：2016-09-01
申请号：US15149035
申请日：2016-05-06
申请人： 24/7 Customer, Inc.
发明人： Pallipuram V. KANNAN , Mohit JAIN
IPC分类号： G06F3/0482 , G06F3/0481 , G06F3/16 , H04L12/58
CPC分类号： G06F3/0482 , G06F3/0481 , G06F3/04817 , G06F3/0488 , G06F3/167 , G06Q10/107 , G06Q30/016 , H04L51/04
摘要： A context sensitive slider content area provides a slide out mechanism that is automatically actuated when additional information is needed during a chat session between an agent and a visitor, e.g. where a pre-chat and/or exit form is to be completed. The context sensitive slide out content area also provides problem resolution information to the visitor to help in solving problems, e.g. the top five problems; and also provides a self-service step-by-step wizard. A history section is provided with which the visitor can track back all previous steps carried out within the smart client. A history bar provides an iconic representation of all previous activities. A technique is also disclosed for executing various actions, such as form filling or requests for additional services, in a chat session.
摘要翻译：上下文相关滑块内容区域提供滑出机制，当在代理和访问者之间的聊天会话期间需要附加信息时，自动启动滑动机制。预先聊天和/或退出表单将被完成。上下文敏感滑出内容区域还向访问者提供问题解决信息，以帮助解决问题，例如。前五大问题; 并提供一个自助服务的分步向导。提供历史部分，访问者可以跟踪智能客户端中执行的所有以前的步骤。历史栏提供所有以前活动的标志性代表。还公开了一种用于在聊天会话中执行各种动作的技术，例如表单填写或对附加服务的请求。

2. 发明申请

US20150161617A1 SLIDER AND HISTORY FIELD FOR SMART CHAT SESSIONS 有权
标题翻译：智能会议的滑动和历史
公开(公告)号：US20150161617A1
公开(公告)日：2015-06-11
申请号：US14565152
申请日：2014-12-09
申请人： 24/7 CUSTOMER, INC.
发明人： Pallipuram V. KANNAN , Mohit JAIN
IPC分类号： G06Q30/00
CPC分类号： G06F3/0482 , G06F3/0481 , G06F3/04817 , G06F3/0488 , G06F3/167 , G06Q10/107 , G06Q30/016 , H04L51/04
摘要： A context sensitive slider content area provides a slide out mechanism that is automatically actuated when additional information is needed during a chat session between an agent and a visitor, e.g. where a pre-chat and/or exit form is to be completed. The context sensitive slide out content area also provides problem resolution information to the visitor to help in solving problems, e.g. the top five problems; and also provides a self-service step-by-step wizard. A history section is provided with which the visitor can track back all previous steps carried out within the smart client. A history bar provides an iconic representation of all previous activities. A technique is also disclosed for executing various actions, such as form filling or requests for additional services, in a chat session.
摘要翻译：上下文相关滑块内容区域提供滑出机制，当在代理和访问者之间的聊天会话期间需要附加信息时，自动启动滑动机制。预先聊天和/或退出表单将被完成。上下文敏感滑出内容区域还向访问者提供问题解决信息，以帮助解决问题，例如。前五大问题; 并提供一个自助服务的分步向导。提供历史部分，访问者可以跟踪智能客户端中执行的所有以前的步骤。历史栏提供所有以前活动的标志性代表。还公开了一种用于在聊天会话中执行各种动作的技术，例如表单填写或对附加服务的请求。

3. 发明申请

US20180081511A1 SLIDER AND HISTORY FIELD FOR SMART CHAT SESSIONS 审中-公开
公开(公告)号：US20180081511A1
公开(公告)日：2018-03-22
申请号：US15815669
申请日：2017-11-16
申请人： 24/7 Customer, Inc.
发明人： Pallipuram V. KANNAN , Mohit JAIN
IPC分类号： G06F3/0482 , H04L12/58 , G06F3/16
CPC分类号： G06F3/0482 , G06F3/0481 , G06F3/04817 , G06F3/0488 , G06F3/167 , G06Q10/107 , G06Q30/016 , H04L51/04
摘要： A context sensitive slider content area provides a slide out mechanism that is automatically actuated when additional information is needed during a chat session between an agent and a visitor, e.g. where a pre-chat and/or exit form is to be completed. The context sensitive slide out content area also provides problem resolution information to the visitor to help in solving problems, e.g. the top five problems; and also provides a self-service step-by-step wizard. A history section is provided with which the visitor can track back all previous steps carried out within the smart client. A history bar provides an iconic representation of all previous activities. A technique is also disclosed for executing various actions, such as form filling or requests for additional services, in a chat session.

4. 发明申请

US20150242860A1 Apparatus and Method for Predicting Customer Behavior 有权
标题翻译：用于预测客户行为的装置和方法
公开(公告)号：US20150242860A1
公开(公告)日：2015-08-27
申请号：US14707904
申请日：2015-05-08
申请人： 24/7 Customer, Inc.
发明人： Pallipuram V. KANNAN , Mohit JAIN , Ravi VIJAYARAGHAVAN
IPC分类号： G06Q30/00 , G06N7/00 , G06Q10/06
CPC分类号： G06Q30/02 , G06N7/005 , G06Q10/067 , G06Q30/016 , G06Q30/0202
摘要： A predictive model generator that enhances customer experience, reduces the cost of servicing a customer, and prevents customer attrition by predicting the appropriate interaction channel through analysis of different types of data and filtering of irrelevant data. The model includes a customer interaction data engine for transforming data into a proper format for storage, data warehouse for receiving data from a variety of sources, and a predictive engine for analyzing the data and building models.
摘要翻译：一种预测模型生成器，可增强客户体验，降低客户服务成本，并通过分析不同类型的数据和过滤不相关数据来预测适当的交互渠道，从而防止客户流失。该模型包括用于将数据转换为适当格式的客户交互数据引擎，用于从各种来源接收数据的数据仓库，以及用于分析数据和构建模型的预测引擎。

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