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    • 2. 发明授权
    • Application end-to-end response time measurement and decomposition
    • 应用端到端的响应时间测量和分解
    • US6108700A
    • 2000-08-22
    • US904882
    • 1997-08-01
    • Mark M. MaccabeeW. Nathaniel Mills, IIIJohn Joseph Edward Turek
    • Mark M. MaccabeeW. Nathaniel Mills, IIIJohn Joseph Edward Turek
    • G06F11/34H04L12/24G06F17/00
    • H04L41/5003H04L41/0631G06F11/3419G06F11/3495G06F2201/805G06F2201/86G06F2201/87H04L41/5012H04L41/5032
    • A method, computer program product and a program storage device embodying software for measuring of the response time of an application (including distributed applications in a client/server or Internet environment) as perceived by an end-user. One aspect deals with the measurement of components of the response time and relating those components to user response time. In addition, the components of one transaction can be matched (or correlated) to each other even though they are measured on different systems. The generation of events and transactions can be controlled, allowing their creation to occur as close to their point of origin as practical. Both aggregate and detail reporting facilities provide overall performance and availability information as well as exceptions and/or detail transactions including the decomposition of overall availability and performance metrics into smaller measurements representing the contribution made by select transaction components. An interactive reporting facility enables the selection of a level of transaction decomposition desired. This enables the identification of the transaction components that are introducing delays or faults. The system is extensible, enabling the addition of components to the system that extend its measurement and reporting capabilities. In particular, a language has been created to facilitate the definition of the end-to-end business application transactions. Also, select APIs as well as application data structures allow the addition of software and/or hardware modules to extend the system. The system can also adapt to the presence or absence of select streams of events without having to change its mode of operation. Measurement sources that generate events can be dynamically activated and deactivated.
    • 一种方法,计算机程序产品和程序存储设备,其体现用于测量最终用户感知的应用(包括客户端/服务器或因特网环境中的分布式应用)的响应时间的软件。 一个方面涉及测量响应时间的组件,并将这些组件与用户响应时间相关联。 另外,即使在不同的系统上进行测量,一个事务的组件也可以彼此匹配(或相关)。 可以控制事件和交易的产生,使其创作能够在实际的距离附近发生。 聚合和详细报告功能都提供总体性能和可用性信息,以及异常和/或详细交易,包括将总体可用性和性能指标分解成更小的测量,表示选择交易组件的贡献。 交互式报告功能使得能够选择所需的交易分解级别。 这使得能够识别引入延迟或故障的事务组件。 该系统是可扩展的,可以将系统中的组件添加到扩展其测量和报告功能。 特别地,已经创建了一种语言来促进端到端业务应用交易的定义。 此外,选择API以及应用程序数据结构允许添加软件和/或硬件模块来扩展系统。 该系统还可以适应选择事件流的存在或不存在,而不必改变其操作模式。 生成事件的测量源可以动态激活和停用。
    • 3. 发明授权
    • Automated service level management in financial terms
    • 财务自动化服务水平管理
    • US07610228B2
    • 2009-10-27
    • US09896254
    • 2001-06-29
    • Joseph L. HellersteinGautam KarAlexander KellerW. Nathaniel Mills, IIIJohn F. Morar
    • Joseph L. HellersteinGautam KarAlexander KellerW. Nathaniel Mills, IIIJohn F. Morar
    • G06Q30/00
    • G06Q10/10G06Q10/087G06Q40/00G06Q40/04G06Q40/06
    • Electronic contracts or “eContracts” for representing service level agreements are provided. In one illustrative embodiment, the eContract may comprise information pertaining to: (a) descriptions of business transactions in IT terms; (b) financial implications of business transaction service levels; and (c) reporting to be done in business terms. Of course, the eContract may comprise other terms and conditions. In an illustrative aspect of the invention, a system for managing IT resources in terms of business financials comprises an electronic contract authoring system or “ecAuthoring system,” an electronic contract manager module or “ecManager,” and one or more electronic contract agent modules or “ecAgents” that may run on IT elements (e.g., components of the network) that are being managed. Analysts interact with the ecAuthoring system to construct eContracts. An eContract is input to an ecManager that interprets the contract to report on and optimize IT resources based on business financials. The ecManager collaborates with ecAgents to monitor, report, and enforce contracts expressed in such business terms.
    • 提供了代表服务级别协议的电子合同或“eContract”。 在一个说明性实施例中,eContract可以包括以下信息:(a)IT术语中的商业交易的描述; (b)商业交易服务水平的财务影响; (c)以商业条款进行报告。 当然,eContract可能包括其他条款和条件。 在本发明的说明性方面,用于在商业财务方面管理IT资源的系统包括电子合同制作系统或“ecAuthoring系统”,电子合同管理器模块或“ecManager”,以及一个或多个电子合同代理模块或 可能在IT​​元素(例如,网络的组件)上运行的“ecAgents”被管理。 分析师与ecAuthoring系统进行交互以构建eContracts。 eContract被输入到ecManager,该ECManager根据业务金融来解释合同报告和优化IT资源。 ecManager与ecAgent合作监控,报告和执行以此类业务条款表达的合同。
    • 4. 发明授权
    • Method, computer program product, and system for deriving web transaction performance metrics
    • 方法,计算机程序产品和用于导出Web事务性能指标的系统
    • US06701363B1
    • 2004-03-02
    • US09516172
    • 2000-02-29
    • Willy W. ChiuNagui HalimJoseph L. HellersteinLeRoy Albert Krueger, Jr.W. Nathaniel Mills, IIIMark S. Squillante
    • Willy W. ChiuNagui HalimJoseph L. HellersteinLeRoy Albert Krueger, Jr.W. Nathaniel Mills, IIIMark S. Squillante
    • G06F15173
    • H04L41/5009H04L41/22H04L43/00H04L43/067H04L63/0428H04L67/02H04L67/22H04L67/34H04L69/329
    • The present invention comprises a method of relating characteristics gleaned by monitoring application transaction flows (and the decomposition thereof) to produce performance metrics useful to characterize the efficiency and performance of web transactions used in a web-based application. These metrics can assist application designers and developers in reorganizing their application content, programs, and transports to provide improved service to their consumer. Events are generated and composed into predefined activities on a web transaction basis. The performance metric is then derived that entails a relationship between at least two different activities that gives insight into the performance characteristics of the web transaction. By using the derived performance metrics, designers and developers of web pages can judge the effects of changes to their application relative to efficiency and performance. Different applications can also be compared and contrasted using these metrics. Furthermore, these metrics may serve as inputs to planning models used to project capacity, throughput, response time, and availability of the application.
    • 本发明包括一种通过监视应用事务流(及其分解)来收集特征的方法,以产生用于表征在基于Web的应用中使用的网络交易的效率和性能的性能度量。 这些指标可以帮助应用程序设计人员和开发人员重组其应用程序内容,程序和传输,以便为其消费者提供改进的服务。 生成事件,并将其组织成基于Web事务的预定义活动。 然后导出性能度量,其包含至少两个不同活动之间的关系,这些活动可以深入了解Web事务的性能特征。 通过使用派生的性能指标,网页的设计人员和开发人员可以相对于效率和性能来判断其应用程序的更改的影响。 也可以使用这些度量来比较和对比不同的应用程序。 此外,这些指标可以作为用于计划应用程序的容量,吞吐量,响应时间和可用性的规划模型的输入。
    • 5. 发明授权
    • Automated service level management in financial terms
    • 财务自动化服务水平管理
    • US07848988B2
    • 2010-12-07
    • US11756202
    • 2007-05-31
    • Joseph L. HellersteinGautam KarAlexander KellerW. Nathaniel Mills, IIIJohn F. Morar
    • Joseph L. HellersteinGautam KarAlexander KellerW. Nathaniel Mills, IIIJohn F. Morar
    • G06Q30/00
    • G06Q10/10G06Q10/087G06Q40/00G06Q40/04G06Q40/06
    • Electronic contracts or “eContracts” for representing service level agreements are provided. In one illustrative embodiment, the eContract may comprise information pertaining to: (a) descriptions of business transactions in IT terms; (b) financial implications of business transaction service levels; and (c) reporting to be done in business terms. Of course, the eContract may comprise other terms and conditions. In an illustrative aspect of the invention, a system for managing IT resources in terms of business financials comprises an electronic contract authoring system or “ecAuthoring system,” an electronic contract manager module or “ecManager,” and one or more electronic contract agent modules or “ecAgents” that may run on IT elements (e.g., components of the network) that are being managed. Analysts interact with the ecAuthoring system to construct eContracts. An eContract is input to an ecManager that interprets the contract to report on and optimize IT resources based on business financials. The ecManager collaborates with ecAgents to monitor, report, and enforce contracts expressed in such business terms.
    • 提供了代表服务级别协议的电子合同或“eContract”。 在一个说明性实施例中,eContract可以包括以下信息:(a)IT术语中的商业交易的描述; (b)商业交易服务水平的财务影响; (c)以商业条款进行报告。 当然,eContract可能包括其他条款和条件。 在本发明的说明性方面,用于在商业财务方面管理IT资源的系统包括电子合同制作系统或“ecAuthoring系统”,电子合同管理器模块或“ecManager”,以及一个或多个电子合同代理模块或 可能在IT​​元素(例如,网络的组件)上运行的“ecAgents”被管理。 分析师与ecAuthoring系统进行交互以构建eContracts。 eContract被输入到ecManager,该ECManager根据业务金融来解释合同报告和优化IT资源。 ecManager与ecAgent合作监控,报告和执行以此类业务条款表达的合同。