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热词
    • 3. 发明授权
    • Answer system for technical support, and technical support method
    • 技术支持系统,技术支持方式
    • US07386534B2
    • 2008-06-10
    • US09775575
    • 2001-02-05
    • Tooru HorieHiraku IkedaAkira OkabeKinichi Suzuki
    • Tooru HorieHiraku IkedaAkira OkabeKinichi Suzuki
    • G06F7/00G06F17/30
    • G06Q30/02Y10S707/99931Y10S707/99932
    • An answer system for technical support comprises an web server for receiving information of an inquiry sent from a user via an internet; an inquiry-information data base for storing the inquiry information which has been received by the web server; a fire wall for preventing the information of the inquiry, which is stored in the inquiry-information data base, from being accessed by outsiders via the telecommunication network; an intranet for communicating the information of the inquiry, which is stored by the web server, to an information service furnisher; an input unit for inputting an answer to the information of the inquiry, which has been communicated via the intranet; and a mail server for sending the answer to the information of the inquiry, which has been input by the input unit.
    • 用于技术支持的应答系统包括用于从因特网接收从用户发送的查询的信息的网络服务器; 查询信息数据库,用于存储由web服务器接收到的查询信息; 用于防止存储在询问信息数据库中的询问信息的防火墙经由电信网络被外部人访问; 用于将由web服务器存储的查询的信息传送到信息服务装置的内联网; 输入单元,用于输入通过内联网传达的对查询信息的回答; 以及邮件服务器,用于发送由输入单元输入的询问信息的答案。