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1. 发明授权

US08731952B2 Apparatus and method for enhancing transactions using rule information to communicate with multiple applications 有权
标题翻译：用于使用规则信息增强事务以与多个应用进行通信的装置和方法
公开(公告)号：US08731952B2
公开(公告)日：2014-05-20
申请号：US10907841
申请日：2005-04-18
申请人： John F Durocher , Jamie N Noris , Kevin M Wasielewski , Suzette Massie , Trevor Gruzin
发明人： John F Durocher , Jamie N Noris , Kevin M Wasielewski , Suzette Massie , Trevor Gruzin
IPC分类号： G06Q10/10 , G06Q30/02 , G06Q10/06 , G06Q30/06 , G06Q10/08
CPC分类号： G06Q30/0253 , G06F8/38 , G06Q10/10 , G06Q30/0281
摘要： A method and apparatus provides information to enhance at least one of: a sales, a service and an administrative transaction by communicating with a plurality of applications from a group of applications in accordance with rule information and based on at least two of the received: end user identification information, client identification information and transaction type information. In one example, the apparatus includes a rules engine, an application integrator, an integration and presentation module, and an integrated user interface. The rules engine causes the application integrator to communicate with a plurality of applications in accordance with the rule information, and at least two of: the end user identification information, the client identification information, and the transaction type information. The application integrator then generates integrated output information received from the plurality of applications to produce the integrated user interface that includes output from the plurality of applications. Based on end user input, the integrated user interface then provides interactive user response information to the application integrator which passes the interactive user response information to the rules engine. The rules engine then determines which of at least one additional supporting application of available applications to use in a next stage of the transaction, which may be the same as or different applications from the plurality of applications. The application integrator then communicates with the additional supporting applications and accordingly updates the integrated output information on the integrated user interface to include output from the at least one additional supporting application.
摘要翻译：一种方法和装置通过根据规则信息和基于所接收到的结束中的至少两个来与来自一组应用程序的多个应用程序通信来提供信息以增强以下至少一个：销售，服务和管理交易用户识别信息，客户识别信息和交易类型信息。在一个示例中，该设备包括规则引擎，应用集成器，集成和呈现模块以及集成的用户界面。规则引擎使得应用集成商根据规则信息和最终用户识别信息，客户识别信息和交易类型信息中的至少两个来与多个应用进行通信。然后，应用程序集成器生成从多个应用程序接收到的集成输出信息，以产生包括来自多个应用程序的输出的集成用户界面。基于最终用户输入，集成用户界面然后向应用集成商提供交互式用户响应信息，该应用集成商将交互式用户响应信息传递给规则引擎。然后，规则引擎确定可用应用程序的至少一个附加支持应用程序中的哪一个在交易的下一阶段中使用，其可以与多个应用程序相同或不同的应用程序。然后，应用集成商与附加的支持应用程序通信，从而更新集成的用户界面上的集成输出信息，以包括来自至少一个附加支持应用程序的输出。

2. 发明申请

US20050262085A1 APPARATUS AND METHOD FOR ENHANCING TRANSACTIONS USING RULE INFORMATION TO COMMUNICATE WITH MULTIPLE APPLICATIONS 有权
标题翻译：使用规则信息与多种应用程序通信的增强交易的装置和方法
公开(公告)号：US20050262085A1
公开(公告)日：2005-11-24
申请号：US10907841
申请日：2005-04-18
申请人： John Durocher , Jamie Noris , Kevin Wasielewski , Suzette Massie , Trevor Gruzin
发明人： John Durocher , Jamie Noris , Kevin Wasielewski , Suzette Massie , Trevor Gruzin
IPC分类号： G06F7/00 , G06F9/44 , G06Q10/00
CPC分类号： G06Q30/0253 , G06F8/38 , G06Q10/10 , G06Q30/0281
摘要： A method and apparatus provides information to enhance at least one of: a sales, a service and an administrative transaction by communicating with a plurality of applications from a group of applications in accordance with rule information and based on at least two of the received: end user identification information, client identification information and transaction type information. In one example, the apparatus includes a rules engine, an application integrator, an integration and presentation module, and an integrated user interface. The rules engine causes the application integrator to communicate with a plurality of applications in accordance with the rule information, and at least two of: the end user identification information, the client identification information, and the transaction type information. The application integrator then generates integrated output information received from the plurality of applications to produce the integrated user interface that includes output from the plurality of applications. Based on end user input, the integrated user interface then provides interactive user response information to the application integrator which passes the interactive user response information to the rules engine. The rules engine then determines which of at least one additional supporting application of available applications to use in a next stage of the transaction, which may be the same as or different applications from the plurality of applications. The application integrator then communicates with the additional supporting applications and accordingly updates the integrated output information on the integrated user interface to include output from the at least one additional supporting application.
摘要翻译：一种方法和装置通过根据规则信息和基于所接收到的结束中的至少两个来与来自一组应用程序的多个应用程序通信来提供信息以增强以下至少一个：销售，服务和管理交易用户识别信息，客户识别信息和交易类型信息。在一个示例中，该设备包括规则引擎，应用集成器，集成和呈现模块以及集成的用户界面。规则引擎使得应用集成商根据规则信息和最终用户识别信息，客户识别信息和交易类型信息中的至少两个来与多个应用进行通信。然后，应用程序集成器生成从多个应用程序接收到的集成输出信息，以产生包括来自多个应用程序的输出的集成用户界面。基于最终用户输入，集成用户界面然后向应用集成商提供交互式用户响应信息，该应用集成商将交互式用户响应信息传递给规则引擎。然后，规则引擎确定可用应用程序的至少一个附加支持应用程序中的哪一个在交易的下一阶段中使用，其可以与多个应用程序相同或不同的应用程序。然后，应用集成商与附加的支持应用程序通信，从而更新集成的用户界面上的集成输出信息，以包括来自至少一个附加支持应用程序的输出。

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