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1. 发明授权

US08515020B1 Adaptive system with call center and trusted network 有权
标题翻译：具有呼叫中心和可信网络的自适应系统
公开(公告)号：US08515020B1
公开(公告)日：2013-08-20
申请号：US13617564
申请日：2012-09-14
申请人： Aaron Amerling , Scott Brenton , Chris Gutierrez , Kotaro Matsuo
发明人： Aaron Amerling , Scott Brenton , Chris Gutierrez , Kotaro Matsuo
IPC分类号： H04M11/04
CPC分类号： G06Q10/10 , G06F19/00 , G16H10/60 , H04W4/02 , H04W4/90 , Y02A90/26
摘要： A response center maintains personal profiles of clients of a service of the response center. At least some of the profiles include contact information for entities in trusted networks of the respective clients. At least some of those trusted network entities may also have designated second-level entities in their own trusted networks. In some applications, the response center utilizes this extended network of entities for the benefit of its clients. For example, the response center may request information from a second-level entity if the information is not available from the client or one of the client's trusted entities. In other examples, the response center may recruit members of the extended network for assistance in certain situations, or may use the extended network as an information distribution mechanism. Principles of the invention may apply to a private response center or a public center such as a public safety answering point.
摘要翻译：响应中心维护响应中心服务的客户的个人资料。至少一些配置文件包括用于相应客户机的可信网络中的实体的联系人信息。这些可信网络实体中的至少一些也可以在其自己的可信网络中具有指定的二级实体。在一些应用中，响应中心利用这个扩展的实体网络为其客户的利益。例如，如果信息不能从客户端或客户机的可信实体之一获得，则响应中心可以从二级实体请求信息。在其他示例中，响应中心可以招募扩展网络的成员以在某些情况下进行协助，或者可以使用扩展网络作为信息分发机制。本发明的原理可以应用于私人响应中心或诸如公共安全应答点的公共中心。

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