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1. 发明申请

US20090216881A1 METHOD AND APPARATUS FOR MAINTAINING THE STATUS OF OBJECTS IN COMPUTER NETWORKS USING VIRTUAL STATE MACHINES 有权
标题翻译：使用虚拟状态机维护计算机网络中对象状态的方法和装置
公开(公告)号：US20090216881A1
公开(公告)日：2009-08-27
申请号：US12409633
申请日：2009-03-24
申请人： David M. Lovy , Brant M. Fagan , Robert J. Bojanek
发明人： David M. Lovy , Brant M. Fagan , Robert J. Bojanek
IPC分类号： G06F15/173
CPC分类号： H04L41/0631 , H04L41/0213 , H04L41/0233 , H04L41/0686 , H04L41/22 , H04L43/0817 , H04L43/10 , H04L43/106
摘要： A network appliance for monitoring, diagnosing and documenting problems among a plurality of devices and processes (objects) coupled to a computer network utilizes periodic polling and collection of object-generated trap data to monitor the status of objects on the computer network. The status of a multitude of objects is maintained in memory utilizing virtual state machines which contain a small amount of persistent data but which are modeled after one of a plurality of finite state machines. The memory further maintains dependency data related to each object which identifies parent/child relationships with other objects at the same or different layers of the OSI network protocol model. A decision engine verifies through on-demand polling that a device is down. A root cause analysis module utilizes status and dependency data to locate the highest object in the parent/child relationship tree that is affected to determine the root cause of a problem. Once a problem has been verified, a “case” is opened and notification alerts may be sent out to one or more devices. A user interface allows all objects within the network to be displayed with their respective status and their respective parent/child dependency objects in various formats.
摘要翻译：用于监测，诊断和记录耦合到计算机网络的多个设备和过程（对象）之间的问题的网络设备利用周期轮询和收集对象生成的陷阱数据来监视计算机网络上的对象的状态。使用包含少量持久数据但是在多个有限状态机中的一个被建模的虚拟状态机来维持多个对象的状态。存储器还维护与每个对象相关的依赖性数据，其识别与OSI网络协议模型的相同或不同层上的其他对象的父/子关系。决策引擎通过按需轮询来验证设备是否关闭。根本原因分析模块利用状态和依赖性数据来定位受影响的父/子关系树中的最高对象，以确定问题的根本原因。一旦问题被验证，打开一个“案例”，并且可以将通知警报发送到一个或多个设备。用户界面允许网络中的所有对象以各自的状态及其各自的父/子依赖对象以各种格式显示。

2. 发明申请

US20130208880A1 METHOD AND APPARATUS FOR EVOLUTIONARY CONTACT CENTER BUSINESS INTELLIGENCE 审中-公开
标题翻译：演进联络中心业务智能的方法与设备
公开(公告)号：US20130208880A1
公开(公告)日：2013-08-15
申请号：US13722244
申请日：2012-12-20
申请人： David M. Lovy , Robert J. Bojanek , Bharat Shah
发明人： David M. Lovy , Robert J. Bojanek , Bharat Shah
IPC分类号： H04M3/51
CPC分类号： H04L43/14 , H04L41/0213 , H04L43/045 , H04L43/06 , H04M3/2254 , H04M3/5175 , H04M2203/05 , H04M2203/40 , H04M2203/401
摘要： A web-based contact center state engine provides data describing the state of the contact center system and actionable intelligence including key performance indicators. The contact center state engine may be utilized in conjunction with the network monitoring appliance which processes and manages exceptions to the call center data allowing for action, exceptions and escalation, thereby alerting an organization to an issue and providing recommended actions in addition to post event forensic data.
摘要翻译：基于Web的联络中心状态引擎提供描述联络中心系统的状态和包括关键性能指标在内的可操作智能的数据。联络中心状态引擎可以与网络监控设备一起使用，网络监控设备处理和管理呼叫中心数据的异常，从而允许行动，例外和升级，从而提醒组织发生问题，并提供除事件后法庭之外的推荐行为数据。

3. 发明授权

US07197561B1 Method and apparatus for maintaining the status of objects in computer networks using virtual state machines 有权
标题翻译：使用虚拟状态机维护计算机网络中对象状态的方法和装置
公开(公告)号：US07197561B1
公开(公告)日：2007-03-27
申请号：US10109481
申请日：2002-03-28
申请人： David M. Lovy , Brant M. Fagan , Robert J. Bojanek
发明人： David M. Lovy , Brant M. Fagan , Robert J. Bojanek
IPC分类号： G06F15/173
CPC分类号： H04L41/0631 , H04L41/0213 , H04L41/0233 , H04L41/0686 , H04L41/22 , H04L43/0817 , H04L43/10 , H04L43/106
摘要： A network appliance for monitoring, diagnosing and documenting problems among a plurality of devices and processes (objects) coupled to a computer network utilizes periodic polling and collection of object-generated trap data to monitor the status of objects on the computer network. The status of a multitude of objects is maintained in memory utilizing virtual state machines which contain a small amount of persistent data but which are modeled after one of a plurality of finite state machines. The memory further maintains dependency data related to each object which identifies parent/child relationships with other objects at the same or different layers of the OSI network protocol model. A decision engine verifies through on-demand polling that a device is down. A root cause analysis module utilizes status and dependency data to locate the highest object in the parent/child relationship tree that is affected to determine the root cause of a problem. Once a problem has been verified, a “case” is opened and notification alerts may be sent out to one or more devices. A user interface allows all objects within the network to be displayed with their respective status and their respective parent/child dependency objects in various formats.
摘要翻译：用于监视，诊断和记录耦合到计算机网络的多个设备和过程（对象）之间的问题的网络设备利用周期轮询和收集对象生成的陷阱数据来监视计算机网络上的对象的状态。使用包含少量持久数据但是在多个有限状态机中的一个被建模的虚拟状态机来维持多个对象的状态。存储器还维护与每个对象相关的依赖性数据，其识别与OSI网络协议模型的相同或不同层上的其他对象的父/子关系。决策引擎通过按需轮询来验证设备是否关闭。根本原因分析模块使用状态和依赖性数据来定位受影响的父/子关系树中的最高对象，以确定问题的根本原因。一旦问题被验证，打开一个“案例”，并且可以将通知警报发送到一个或多个设备。用户界面允许网络中的所有对象以各自的状态及其各自的父/子依赖对象以各种格式显示。

4. 发明授权

US4160876A Modular multiplex/demultiplex apparatus 失效
标题翻译：模块化复用/解复用设备
公开(公告)号：US4160876A
公开(公告)日：1979-07-10
申请号：US901390
申请日：1978-05-01
申请人： Robert J. Bojanek , Marvin S. Mason
发明人： Robert J. Bojanek , Marvin S. Mason
IPC分类号： H04J3/08 , H04Q11/04 , H04J3/02
CPC分类号： H04Q11/04 , H04J3/08
摘要： Modular multiplex/demultiplex apparatus suitable for use in a telephone communication system for processing data transmitted between local and remote telephone subscribers. The multiplex/demultiplex apparatus comprises a plurality of module units which may be interconnected together, for example, in one or more groups, for processing and routing data originating with local subscriber equipment to selected ones of a plurality of trunk group modules and associated modems for transmission to remote subscriber equipment, and for processing and routing data received by the trunk group modules and modems from remote subscriber equipment. Each module unit includes a shift register having a plurality of demultiplex input lines for receiving demultiplexed data thereon and a series input for receiving multiplexed data. Data present on the demultiplex input lines or at the series input is shifted to an output of the shift register. The module unit further includes a plurality of multiplex output lines and associated gates connected to the multiplex output lines and in common to the output of the shift register. One of the multiplex output lines represents a module interconnection line and is connected to the series input of the shift register of an adjacent module unit. Data shifted to the output of the shift register is selectively gated through one of the gates to either the multiplex output line connected to the series input of the shift register of the adjacent module unit or to one of the other multiplex output lines to an associated trunk group module and modem.
摘要翻译：适用于电话通信系统中用于处理在本地和远程电话用户之间传输的数据的模块化复用/解复用装置。多路复用/解复用装置包括多个模块单元，其可以例如以一个或多个组相互连接在一起，用于处理和将从本地用户设备发起的数据路由到多个中继线群组模块中的选定的模块和相关联的调制解调器传输到远程用户设备，以及处理和路由来自远程用户设备的中继线群组模块和调制解调器所接收的数据。每个模块单元包括一个移位寄存器，该移位寄存器具有用于在其上接收解复用数据的多个解复用输入线和用于接收复用数据的串行输入。存在于解复用输入线或串联输入端的数据被移位到移位寄存器的输出端。模块单元还包括连接到多路输出线并且与移位寄存器的输出共同的多个复用输出线和相关联的门。多路复用输出线之一表示模块互连线，并连接到相邻模块单元的移位寄存器的串行输入。移位到移位寄存器的输出端的数据通过其中一个栅极选择性地选通到连接到相邻模块单元的移位寄存器的串行输入的多路复用输出线或其它复用输出线之一到相关联的中继线组模块和调制解调器。

5. 发明授权

US08499204B2 Method and apparatus for maintaining the status of objects in computer networks using virtual state machines 有权
公开(公告)号：US08499204B2
公开(公告)日：2013-07-30
申请号：US13170874
申请日：2011-06-28
申请人： David M. Lovy , Brant M. Fagan , Robert J. Bojanek
发明人： David M. Lovy , Brant M. Fagan , Robert J. Bojanek
IPC分类号： G06F11/00
CPC分类号： H04L41/0631 , H04L41/0213 , H04L41/0233 , H04L41/0686 , H04L41/22 , H04L43/0817 , H04L43/10 , H04L43/106
摘要： A network appliance for monitoring, diagnosing and documenting problems among a plurality of devices and processes (objects) coupled to a computer network utilizes periodic polling and collection of object-generated trap data to monitor the status of objects on the computer network. The status of a multitude of objects is maintained in memory utilizing virtual state machines which contain a small amount of persistent data but which are modeled after one of a plurality of finite state machines. The memory further maintains dependency data related to each object which identifies parent/child relationships with other objects at the same or different layers of the OSI network protocol model. A decision engine verifies through on-demand polling that a device is down. A root cause analysis module utilizes status and dependency data to locate the highest object in the parent/child relationship tree that is affected to determine the root cause of a problem. Once a problem has been verified, a “case” is opened and notification alerts may be sent out to one or more devices. A user interface allows all objects within the network to be displayed with their respective status and their respective parent/child dependency objects in various formats.

6. 发明授权

US07296194B1 Method and apparatus for maintaining the status of objects in computer networks using virtual state machines 有权
公开(公告)号：US07296194B1
公开(公告)日：2007-11-13
申请号：US10919887
申请日：2004-08-17
申请人： David M. Lovy , Brant M. Fagan , Robert J. Bojanek
发明人： David M. Lovy , Brant M. Fagan , Robert J. Bojanek
IPC分类号： G06F11/00
CPC分类号： G06F11/0709 , G06F11/079 , H04L41/0631 , H04L41/22 , H04L43/0805 , H04L43/0817 , H04L43/10
摘要： A network appliance for monitoring, diagnosing and documenting problems among a plurality of devices and processes (objects) coupled to a computer network utilizes periodic polling and collection of object-generated trap data to monitor the status of objects on the computer network. The status of a multitude of objects is maintained in memory utilizing virtual state machines which contain a small amount of persistent data but which are modeled after one of a plurality of finite state machines. The memory further maintains dependency data related to each object which identifies parent/child relationships with other objects at the same or different layers of the OSI network protocol model. A decision engine verifies through on-demand polling that a device is down. A root cause analysis module utilizes status and dependency data to locate the highest object in the parent/child relationship tree that is affected to determine the root cause of a problem. Once a problem has been verified, a “case” is opened and notification alerts may be sent out to one or more devices. A user interface allows all objects within the network to be displayed with their respective status and their respective parent/child dependency objects in various formats.

7. 发明授权

US07028228B1 Method and apparatus for identifying problems in computer networks 有权
公开(公告)号：US07028228B1
公开(公告)日：2006-04-11
申请号：US10108962
申请日：2002-03-28
申请人： David M. Lovy , Brant M. Fagan , Robert J. Bojanek
发明人： David M. Lovy , Brant M. Fagan , Robert J. Bojanek
IPC分类号： G06F11/00
CPC分类号： G06F11/3495 , H04L43/0817 , H04L43/10
摘要： A network appliance for monitoring, diagnosing and documenting problems among a plurality of devices and processes (objects) coupled to a computer network utilizes periodic polling and collection of object-generated trap data to monitor the status of objects on the computer network. The status of a multitude of objects is maintained in memory utilizing virtual state machines which contain a small amount of persistent data but which are modeled after one of a plurality of finite state machines. The memory further maintains dependency data related to each object which identifies parent/child relationships with other objects at the same or different layers of the OSI network protocol model. A decision engine verifies through on-demand polling that a device is down. A root cause analysis module utilizes status and dependency data to locate the highest object in the parent/child relationship tree that is affected to determine the root cause of a problem. Once a problem has been verified, a “case” is opened and notification alerts may be sent out to one or more devices. A user interface allows all objects within the network to be displayed with their respective status and their respective parent/child dependency objects in various formats.

8. 发明授权

US07509540B1 Method and apparatus for maintaining the status of objects in computer networks using virtual state machines 有权
标题翻译：使用虚拟状态机维护计算机网络中对象状态的方法和装置
公开(公告)号：US07509540B1
公开(公告)日：2009-03-24
申请号：US11937798
申请日：2007-11-09
申请人： David M. Lovy , Brant M. Fagan , Robert J. Bojanek
发明人： David M. Lovy , Brant M. Fagan , Robert J. Bojanek
IPC分类号： G06F11/00
CPC分类号： H04L41/0631 , H04L41/0213 , H04L41/0233 , H04L41/0686 , H04L41/22 , H04L43/0817 , H04L43/10 , H04L43/106
摘要： A network appliance for monitoring, diagnosing and documenting problems among a plurality of devices and processes (objects) coupled to a computer network utilizes periodic polling and collection of object-generated trap data to monitor the status of objects on the computer network. The status of a multitude of objects is maintained in memory utilizing virtual state machines which contain a small amount of persistent data but which are modeled after one of a plurality of finite state machines. The memory further maintains dependency data related to each object which identifies parent/child relationships with other objects at the same or different layers of the OSI network protocol model. A decision engine verifies through on-demand polling that a device is down. A root cause analysis module utilizes status and dependency data to locate the highest object in the parent/child relationship tree that is affected to determine the root cause of a problem. Once a problem has been verified, a “case” is opened and notification alerts may be sent out to one or more devices. A user interface allows all objects within the network to be displayed with their respective status and their respective parent/child dependency objects in various formats.
摘要翻译：用于监测，诊断和记录耦合到计算机网络的多个设备和过程（对象）之间的问题的网络设备利用周期轮询和收集对象生成的陷阱数据来监视计算机网络上的对象的状态。使用包含少量持久数据但是在多个有限状态机中的一个被建模的虚拟状态机来维持多个对象的状态。存储器还维护与每个对象相关的依赖性数据，其识别与OSI网络协议模型的相同或不同层上的其他对象的父/子关系。决策引擎通过按需轮询来验证设备是否关闭。根本原因分析模块利用状态和依赖性数据来定位受影响的父/子关系树中的最高对象，以确定问题的根本原因。一旦问题被验证，打开一个“案例”，并且可以将通知警报发送到一个或多个设备。用户界面允许网络中的所有对象以各自的状态及其各自的父/子依赖对象以各种格式显示。

9. 发明授权

US07069480B1 Method and apparatus for identifying problems in computer networks 有权
公开(公告)号：US07069480B1
公开(公告)日：2006-06-27
申请号：US10919948
申请日：2004-08-17
申请人： David M. Lovy , Brant M. Fagan , Robert J. Bojanek
发明人： David M. Lovy , Brant M. Fagan , Robert J. Bojanek
IPC分类号： G06F11/00
CPC分类号： G06F11/3495 , H04L43/0817 , H04L43/10
摘要： A network appliance for monitoring, diagnosing and documenting problems among a plurality of devices and processes (objects) coupled to a computer network utilizes periodic polling and collection of object-generated trap data to monitor the status of objects on the computer network. The status of a multitude of objects is maintained in memory utilizing virtual state machines which contain a small amount of persistent data but which are modeled after one of a plurality of finite state machines. The memory further maintains dependency data related to each object which identifies parent/child relationships with other objects at the same or different layers of the OSI network protocol model. A decision engine verifies through on-demand polling that a device is down. A root cause analysis module utilizes status and dependency data to locate the highest object in the parent/child relationship tree that is affected to determine the root cause of a problem. Once a problem has been verified, a “case” is opened and notification alerts may be sent out to one or more devices. A user interface allows all objects within the network to be displayed with their respective status and their respective parent/child dependency objects in various formats.

10. 发明授权

US4160126A Modular multiplex/demultiplex apparatus 失效
标题翻译：模块化多路复用器/解复用器
公开(公告)号：US4160126A
公开(公告)日：1979-07-03
申请号：US901928
申请日：1978-05-01
申请人： Robert J. Bojanek , Marvin S. Mason
发明人： Robert J. Bojanek , Marvin S. Mason
IPC分类号： H04J3/04 , H04J3/02
CPC分类号： H04J3/047
摘要： Modular multiplex/demultiplex apparatus suitable for use in a telephone communication system for processing data transmitted between local and remote telephone subscribers. The multiplex/demultiplex apparatus comprises a plurality of module units which may be interconnected together, for example, in one or more groups, for processing and routing data originating with local subscriber equipment to selected ones of a plurality of trunk group modules and associated modems for transmission to remote subscriber equipment, and for processing and routing data received by the trunk group modules and modems from remote subscriber equipment. Each module unit includes a shift register for receiving and shifting therealong a multiplexed signal received from a selected one of the trunk group modules. A counter counts the bits shifted along the shift register and when the shift register is full it produces an output count signal. A counter logic circuit of the module unit operates in response to an output count signal to respectively produce and apply a transfer signal and a full signal to a first latch register coupled to the shift register and to the counter logic circuit of the next module unit in the series. The transfer signal causes the latch register to receive the data from the shift register following which the data is further processed and read out to a plurality of demultiplex output lines. A counter logic circuit receiving a full output signal operates to produce a transfer signal and full output signal for use in the same manner as discussed above.

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