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1. 发明授权

US08693671B2 Network predictive customer service queue management 有权
标题翻译：网络预测客户服务队列管理
公开(公告)号：US08693671B2
公开(公告)日：2014-04-08
申请号：US13594356
申请日：2012-08-24
申请人： Lance Fried , Joseph Katz , Rick Korfin
发明人： Lance Fried , Joseph Katz , Rick Korfin
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5231 , H04M3/42059 , H04M3/42221 , H04M3/42306 , H04M3/4283 , H04M3/5238 , H04M7/125 , H04M2207/12
摘要： A communications portal for interfacing with a carrier network, a contact center, and a user is disclosed. Telecommunications links are connected to the communications portal to receive inbound calls and place outbound calls. A gateway signaling proxy containing an application server and a reverse automation subsystem is connected to the telecommunications links to recognize and store user selections, detect answer supervision, and execute scripts as configured in the user interface.
摘要翻译：公开了一种用于与运营商网络，联络中心和用户进行接口的通信门户。电信链路连接到通信门户，以接收来电和拨出呼叫。包含应用服务器和反向自动化子系统的网关信令代理连接到电信链路，以识别和存储用户选择，检测应答监视和执行在用户界面中配置的脚本。

2. 发明申请

US20120330765A1 SYSTEM AND METHOD FOR BIOMETRICS-BASED FRAUD PREVENTION 有权
标题翻译：用于基于生物计量的预防欺诈的系统和方法
公开(公告)号：US20120330765A1
公开(公告)日：2012-12-27
申请号：US13340291
申请日：2011-12-29
申请人： Lance Fried , Joseph Katz , Rick Korfin
发明人： Lance Fried , Joseph Katz , Rick Korfin
IPC分类号： G06Q20/40 , G06Q40/00 , G06Q20/34 , G06Q20/20
CPC分类号： G06Q20/206 , G06Q20/40145 , G06Q20/4016 , G06Q40/02
摘要： The system employs the use of biometric authentication, a fraud control gateway and widget, and a point of sale sensor to restrict the use of credit cards or other financial tokens to authenticated actual owners of the card or token. The card or token holder will have biometric information entered into a database during an initiation or enrollment process, and subsequent uses of the card may be authenticated by comparing the biometric information of the attempted user to biometric information stored in the system. The biometric component is used for voice authentication. As part of a multi-factor security schema, the biometric authentication is combined with a series of point of sale and fraud control methods to ensure a comprehensive security umbrella for financial transactions. Both financial institution limits to transactions and consumer-preferred limits to transactions are employed.
摘要翻译：系统采用生物识别认证，欺诈控制网关和小部件，以及销售点传感器，以限制使用信用卡或其他财务令牌来认证卡或令牌的实际拥有者。卡或令牌持有者将在启动或注册过程期间具有输入数据库的生物信息，并且可以通过将尝试的用户的生物特征信息与存储在系统中的生物特征信息进行比较来认证卡的后续使用。生物特征组件用于语音认证。作为多因素安全架构的一部分，生物认证与一系列销售点和欺诈控制方法相结合，以确保金融交易的全面安全保障。金融机构对交易的限制和消费者偏好的交易限制都被采用。

3. 发明授权

US06606287B2 Method and apparatus for compression rate selection 有权
公开(公告)号：US06606287B2
公开(公告)日：2003-08-12
申请号：US09725369
申请日：2000-11-29
申请人： Rick Korfin , Mike Sandler
发明人： Rick Korfin , Mike Sandler
IPC分类号： G11B509
CPC分类号： H04N21/4147 , G11B20/00007 , H04N5/85 , H04N5/9261 , H04N19/00 , H04N21/235 , H04N21/42661 , H04N21/433 , H04N21/4334 , H04N21/435 , H04N21/4402 , H04N21/6332 , H04N21/637 , H04N21/6377 , H04N21/654 , H04N21/658
摘要： The present invention provides a method and apparatus for compression rate selection. One embodiment of the present invention automatically selects a compression rate for a media signal. The embodiment determines an optimal compression rate for a media signal, compresses the signal at that rate, and stores the signal for later playback. An optimal compression rate is one which stores the media signal in the least amount of storage space without unacceptably degrading the media signal. One embodiment uses information about the media signal to determine a compression rate. In one embodiment, the information is automatically generated. One embodiment automatically generates the information using meta-information (e.g., channel, genre, etc.). Another embodiment automatically generates information using natural language parsing of a media signal description. In another embodiment, the information is generated through manual entry. In yet another embodiment, the information is generated by automatically compressing a media signal at a first rate and examining the compressed signal to determine how the compression rate should be modified. In one embodiment, the information is generated at the server side of a client/server architecture. In another embodiment, the information is generated at the client side of a client/server architecture. In yet another embodiment, the information is generated at both sides of a client/server architecture.

4. 发明授权

US08583498B2 System and method for biometrics-based fraud prevention 有权
标题翻译：基于生物识别的欺诈预防系统和方法
公开(公告)号：US08583498B2
公开(公告)日：2013-11-12
申请号：US13340291
申请日：2011-12-29
申请人： Lance Fried , Joseph Katz , Rick Korfin
发明人： Lance Fried , Joseph Katz , Rick Korfin
IPC分类号： G06Q20/40
CPC分类号： G06Q20/206 , G06Q20/40145 , G06Q20/4016 , G06Q40/02
摘要： The system employs the use of biometric authentication, a fraud control gateway and widget, and a point of sale sensor to restrict the use of credit cards or other financial tokens to authenticated actual owners of the card or token. The card or token holder will have biometric information entered into a database during an initiation or enrollment process, and subsequent uses of the card may be authenticated by comparing the biometric information of the attempted user to biometric information stored in the system. The biometric component is used for voice authentication. As part of a multi-factor security schema, the biometric authentication is combined with a series of point of sale and fraud control methods to ensure a comprehensive security umbrella for financial transactions. Both financial institution limits to transactions and consumer-preferred limits to transactions are employed.
摘要翻译：系统采用生物识别认证，欺诈控制网关和小部件，以及销售点传感器，以限制使用信用卡或其他财务令牌来认证卡或令牌的实际拥有者。卡或令牌持有者将在启动或注册过程期间具有输入数据库的生物信息，并且可以通过将尝试的用户的生物特征信息与存储在系统中的生物特征信息进行比较来认证卡的后续使用。生物特征组件用于语音认证。作为多因素安全架构的一部分，生物认证与一系列销售点和欺诈控制方法相结合，以确保金融交易的全面安全保障。金融机构对交易的限制和消费者偏好的交易限制都被采用。

5. 发明申请

US20130051546A1 NETWORK PREDICTIVE CUSTOMER SERVICE QUEUE MANAGEMENT 有权
标题翻译：网络预测客户服务队伍管理
公开(公告)号：US20130051546A1
公开(公告)日：2013-02-28
申请号：US13594356
申请日：2012-08-24
申请人： Lance Fried , Joseph Katz , Rick Korfin
发明人： Lance Fried , Joseph Katz , Rick Korfin
IPC分类号： H04M3/00
CPC分类号： H04M3/5231 , H04M3/42059 , H04M3/42221 , H04M3/42306 , H04M3/4283 , H04M3/5238 , H04M7/125 , H04M2207/12
摘要： A communications portal for interfacing with a carrier network, a contact center, and a user is disclosed. Telecommunications links are connected to the communications portal to receive inbound calls and place outbound calls. A gateway signaling proxy containing an application server and a reverse automation subsystem is connected to the telecommunications links to recognize and store user selections, detect answer supervision, and execute scripts as configured in the user interface.
摘要翻译：公开了一种用于与运营商网络，联络中心和用户进行接口的通信门户。电信链路连接到通信门户，以接收来电和拨出呼叫。包含应用服务器和反向自动化子系统的网关信令代理连接到电信链路，以识别和存储用户选择，检测应答监视和执行在用户界面中配置的脚本。

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