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1. 发明授权

US07813952B2 Managing customer loss using customer groups 有权
标题翻译：使用客户群管理客户损失
公开(公告)号：US07813952B2
公开(公告)日：2010-10-12
申请号：US10452911
申请日：2003-06-03
申请人： Ramine Eskandari
发明人： Ramine Eskandari
IPC分类号： G06F17/30
CPC分类号： G06Q30/02 , G06Q30/0202 , G06Q30/0283
摘要： Techniques are provided for managing customer loss. Customers are first grouped using a predetermined category definition and then customers in one group are segmented based on common customer characteristics. The techniques may be used to categorize customers based on a likelihood of being lost and segmenting customers with a high likelihood of being lost into smaller, more homogenous groups of customers based on shared customer characteristics.
摘要翻译：提供技术来管理客户损失。客户首先使用预定的类别定义进行分组，然后根据常见的客户特征对一组中的客户进行细分。这些技术可以用于基于丢失的可能性对客户进行分类，并且基于共享的客户特征将客户分解成很可能被丢失到更小，更均匀的客户群中。

2. 发明授权

US07813951B2 Managing customer loss using a graphical user interface 有权
标题翻译：使用图形用户界面管理客户损失
公开(公告)号：US07813951B2
公开(公告)日：2010-10-12
申请号：US10452910
申请日：2003-06-03
申请人： Ramine Eskandari
发明人： Ramine Eskandari
IPC分类号： G06F17/30
CPC分类号： G06Q30/02 , G06Q10/06375 , G06Q30/0201 , G06Q30/0202
摘要： A graphical user interface is provided for using a computer to manage customer loss. The graphical user interface includes an overview window and a customer profile window. The overview window is for customer churn information that is associated with a period of time. Customer churn information may include information related to customer churn rates, lost profits, likelihood-to-churn rates, and likelihood-to-churn rates for important customers. The customer profile window is for customer information associated with each of several groups of customers for which customer churn information is displayed in the overview window. Customer information may include information related to customer demographics, such as characteristics of customers who are likely to churn, are loyal or are valuable, or the geographic distribution of customers or a subset of customers.
摘要翻译：提供了图形用户界面，用于使用计算机来管理客户损失。图形用户界面包括概览窗口和客户简档窗口。概述窗口是与一段时间相关的客户流失信息。客户流失信息可能包括与客户流失率，利润损失，可能性流失率和重要客户的可能性流失率有关的信息。客户资料窗口用于与概览窗口中显示客户流失信息的几组客户中的每一组相关联的客户信息。客户信息可能包括与客户人口统计信息相关的信息，例如可能会流失，忠诚或有价值的客户的特征，或客户或客户的一部分的地理分布。

3. 发明授权

US07373633B2 Analytical application framework 有权
标题翻译：分析应用框架
公开(公告)号：US07373633B2
公开(公告)日：2008-05-13
申请号：US10454370
申请日：2003-06-03
申请人： Achim Kraiss , Jens Weidner , Marcus Dill , Sven Gilg , Harish Hoskere Mahabal , Dipankar Roy , Vikas Bhan , Manikandan V , Girish V. Kulkarni , Ramine Eskandari
发明人： Achim Kraiss , Jens Weidner , Marcus Dill , Sven Gilg , Harish Hoskere Mahabal , Dipankar Roy , Vikas Bhan , Manikandan V , Girish V. Kulkarni , Ramine Eskandari
IPC分类号： G06F9/44
CPC分类号： G06F9/445 , G06F17/30569 , Y10S707/99942
摘要： One implementation provides a computer system that integrates software applications with analytical software applications. In this implementation, the computer system is programmed to receive a request from a software application to execute an analytical task, such as a prediction task or a key performance indicator (KPI) lookup task. The request includes a task name and input information. The computer system then uses the task name to identify an analytical engine and a data store, and invokes an analytical software application in the analytical engine to execute the analytical task. The analytical task is executed using the identified data store and the received input information. The computer system receives task output from the invoked analytical software application, the task output including output information generated during execution of the analytical task. The computer system then sends the output information to the software application that made the request.
摘要翻译：一个实现提供了一个将软件应用程序与分析软件应用程序集成的计算机系统。在该实现中，计算机系统被编程为接收来自软件应用程序的请求以执行诸如预测任务或关键性能指标（KPI）查找任务之类的分析任务。该请求包括任务名称和输入信息。然后，计算机系统使用任务名称来识别分析引擎和数据存储，并在分析引擎中调用分析软件应用程序来执行分析任务。使用所识别的数据存储和接收到的输入信息来执行分析任务。计算机系统从调用的分析软件应用程序接收任务输出，该任务输出包括执行分析任务期间生成的输出信息。然后，计算机系统将输出信息发送到发出请求的软件应用程序。

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