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1. 发明授权

US08335690B1 Method and system for creating natural language understanding grammars 有权
标题翻译：创建自然语言理解语法的方法和系统
公开(公告)号：US08335690B1
公开(公告)日：2012-12-18
申请号：US13351383
申请日：2012-01-17
申请人： Dhananjay Bansal , Nancy Gardner , Chang-Quin Shu , Kristie Goss , Matthew Yuschik , Sunil Issar , Woosung Kim , Jayant Naik
发明人： Dhananjay Bansal , Nancy Gardner , Chang-Quin Shu , Kristie Goss , Matthew Yuschik , Sunil Issar , Woosung Kim , Jayant Naik
IPC分类号： G10L21/00
CPC分类号： G10L15/22 , G10L2015/228
摘要： Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.
摘要翻译：使用自然语言理解的交互式语音应答系统的语法可以使用网站上提供的信息来创建。这些语法可以以自动方式创建，并且可以采用各种调优措施，以在部署在客户联系环境中时获得最佳结果。这些语法可以允许系统适当地处理各种语句。

2. 发明授权

US08260619B1 Method and system for creating natural language understanding grammars 有权
公开(公告)号：US08260619B1
公开(公告)日：2012-09-04
申请号：US12414060
申请日：2009-03-30
申请人： Dhananjay Bansal , Nancy Gardner , Chang-Quin Shu , Kristie Goss , Matthew Yuschik , Sunil Issar , Woosung Kim , Jayant Naik
发明人： Dhananjay Bansal , Nancy Gardner , Chang-Quin Shu , Kristie Goss , Matthew Yuschik , Sunil Issar , Woosung Kim , Jayant Naik
IPC分类号： G10L21/00 , G10L15/22
CPC分类号： G10L15/22 , G10L2015/228
摘要： Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.

3. 发明授权

US08126723B1 System and method for improving tuning using caller provided satisfaction scores 有权
标题翻译：使用来电者改善调谐的系统和方法提供满意度分数
公开(公告)号：US08126723B1
公开(公告)日：2012-02-28
申请号：US12338064
申请日：2008-12-18
申请人： Dhananjay Bansal , Scott D. Spera , Nancy Gardner , James H. Lythgoe, Jr. , John C. Georgesen
发明人： Dhananjay Bansal , Scott D. Spera , Nancy Gardner , James H. Lythgoe, Jr. , John C. Georgesen
IPC分类号： G06Q10/00
CPC分类号： G06Q30/0203 , G06Q30/016 , G06Q30/0282
摘要： A system and method provide a way of improving customer satisfaction with an IVR by identifying tuning opportunities for applications of an IVR system based on customer satisfaction scores. The system and method compare portions of the IVR application to a customer satisfaction score obtained from a customer satisfaction survey. The comparisons show, statistically, which portions of the IVR application correlate to a low customer satisfaction score. A report is produced which identifies these areas that correlate to low customer satisfaction, and these areas may be tuned to improve customer satisfaction with the IVR.
摘要翻译：系统和方法通过基于客户满意度分数识别IVR系统的应用调整机会，提供了通过IVR来提高客户满意度的方法。该系统和方法将IVR应用的部分与从客户满意度调查获得的客户满意度得分进行比较。比较显示，IVR应用的哪些部分与低客户满意度得分相关。制作了一份报告，指出与低客户满意度相关的这些领域，这些领域可能会被调整，以提高客户对IVR的满意度。

4. 发明授权

US08504379B1 System and method for improving tuning using user provided satisfaction scores 有权
标题翻译：使用用户提供的满意度分数改进调整的系统和方法
公开(公告)号：US08504379B1
公开(公告)日：2013-08-06
申请号：US13352499
申请日：2012-01-18
申请人： Dhananjay Bansal , Nancy Gardner , John C. Georgesen , James H. Lythgoe, Jr. , Scott D. Spera
发明人： Dhananjay Bansal , Nancy Gardner , John C. Georgesen , James H. Lythgoe, Jr. , Scott D. Spera
IPC分类号： G06Q10/00
CPC分类号： G06Q30/0203 , G06Q30/016 , G06Q30/0282
摘要： A system and method provide a way of improving customer satisfaction with a customer service application by identifying tuning opportunities based on customer satisfaction scores. The system and method compare portions of the customer service application to a customer satisfaction score obtained from a customer satisfaction survey. The comparisons show, statistically, which portions of the customer service application correlate to a low customer satisfaction score. A report is produced which identifies these areas that correlate to low customer satisfaction, and these areas may be tuned to improve customer satisfaction with the customer service application.
摘要翻译：系统和方法提供了一种通过基于客户满意度分数来确定调优机会来提高客户服务应用程序的满意度的方法。系统和方法将客户服务应用的部分与客户满意度调查获得的客户满意度进行比较。比较统计显示，客户服务应用的哪些部分与低客户满意度得分相关。制作了一份报告，指出与低客户满意度相关的这些领域，这些领域可能会被调整，以提高客户对客户服务应用的满意度。

5. 发明授权

US5949886A Setting a microphone volume level 失效
标题翻译：设置麦克风音量级别
公开(公告)号：US5949886A
公开(公告)日：1999-09-07
申请号：US548404
申请日：1995-10-26
申请人： Ralph J. Nevins , Nancy Gardner
发明人： Ralph J. Nevins , Nancy Gardner
IPC分类号： H03G3/00 , H03G3/32
CPC分类号： H03G3/001 , H03G3/32
摘要： A microphone volume level controller, for use with a speech recognition system, sets a volume level of a microphone in response to measured environmental conditions. Parameters of an input signal generated by a microphone are measured at multiple microphone volume levels. Based on the measured parameters, a volume level is determined that compensates for environmental conditions. The microphone volume level is set to the determined volume level. Speech recognition system error conditions are detected by comparing input signal levels detected by a microphone at a lower volume level and a higher volume level. If the difference between the signal levels at the lower and higher signal levels falls below a predetermined threshold, the user is notified of a possible error condition.
摘要翻译：与语音识别系统一起使用的麦克风音量电平控制器响应于测量的环境条件来设置麦克风的音量。由麦克风产生的输入信号的参数是在多个麦克风音量级别测量的。基于测量的参数，确定补偿环境条件的体积水平。麦克风音量级别设置为确定的音量级别。通过比较由较低音量级别和较高音量级别的麦克风检测到的输入信号电平来检测语音识别系统错误状况。如果在较低和较高信号电平处的信号电平之间的差值低于预定阈值，则向用户通知可能的错误状况。

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