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    • 5. 发明申请
    • Methods and systems for routing travel between origin and destination service locations using global satellite positioning
    • 使用全球卫星定位在起点和目的地服务地点之间路由旅行的方法和系统
    • US20070038371A1
    • 2007-02-15
    • US11516016
    • 2006-09-05
    • Steven SmithRobert WillisMitchell DavisMarvin HamrickRoland MortonJeffery Sylvester
    • Steven SmithRobert WillisMitchell DavisMarvin HamrickRoland MortonJeffery Sylvester
    • G01C21/30
    • G06Q10/047G01C21/32G01C21/3407G01C21/362
    • Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes obtaining through a technician server at least one set of “from” coordinates associated with the first customer service location and at least one set of “to” coordinates associated with the second customer location; transmitting the “from” and “to” coordinates to a mapping system; and, generating directions in the mapping system based on the “to” and “from” coordinates. At least one of the sets of coordinates includes latitude and longitude data. System and computer-readable media embodiments of these methods are also provided.
    • 提供了用于获得与客户服务位置相关的信息的方法和系统以及将服务技术人员从一个客户服务位置路由到另一个客户服务位置的方向。 一个实施例包括请求与客户服务位置相关联的至少一组坐标; 访问技术人员服务器以引导全球卫星定位系统获得客户服务位置的一组坐标; 获得坐标并用所述坐标更新一个或多个数据库。 坐标可以包括与客户服务位置相关联的纬度和经度中的至少一个。 另一实施例包括通过技术人员服务器获得与第一客户服务位置相关联的至少一组“从”坐标以及与第二客户位置相关联的至少一组“到”坐标; 将“从”和“到”坐标传输到映射系统; 并且基于“到”和“从”坐标在映射系统中生成方向。 坐标集中的至少一个包括纬度和经度数据。 还提供了这些方法的系统和计算机可读介质实施例。