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    • 2. 发明授权
    • Method and apparatus for routing emergency calls using information obtained from multiple systems
    • 使用从多个系统获得的信息来路由紧急呼叫的方法和装置
    • US08731143B2
    • 2014-05-20
    • US13247339
    • 2011-09-28
    • Matthew C. KellerMatthew D. Schreiner
    • Matthew C. KellerMatthew D. Schreiner
    • H04M11/04
    • H04M3/5237H04M3/42365H04M3/5116H04M3/5232H04M7/006H04M2242/04
    • In an emergency response system, a first set of information is used to determine (i) a first set of operator positions to whom an emergency call can be sent and (ii) an identify of a first operator identifier for each operator position in the first set of operator positions based on a set of rules. The first operator identifier for each operator position in the first set of operator positions is mapped with a second operator identifier known to a second system. A subset of the first set of operator positions is determined based on the set of rules using real-time operator information obtained from the second system associated with each of the second operator identifiers. The real-time operator information is different from the first set of information. The emergency call is routed to at least one operator position in the second set of operator positions.
    • 在紧急响应系统中,使用第一组信息来确定(i)可以向其发送紧急呼叫的第一组操作员位置,以及(ii)在第一组中的每个操作者位置的第一操作者标识符的标识 基于一组规则的操作员位置集合。 第一组操作者位置中的每个操作员位置的第一操作符标识符被第二系统已知的第二操作标识符映射。 基于使用从与第二运营商标识符中的每一个相关联的第二系统获得的实时运营商信息的规则集来确定第一组运营商位置的子集。 实时操作员信息与第一组信息不同。 紧急呼叫被路由到第二组操作者位置中的至少一个操作员位置。
    • 3. 发明申请
    • METHOD AND APPARATUS FOR ROUTING EMERGENCY CALLS USING INFORMATION OBTAINED FROM MULTIPLE SYSTEMS
    • 使用从多个系统获得的信息来路由紧急呼叫的方法和装置
    • US20130077766A1
    • 2013-03-28
    • US13247339
    • 2011-09-28
    • MATTHEW C. KELLERMATTHEW D. SCHREINER
    • MATTHEW C. KELLERMATTHEW D. SCHREINER
    • H04M11/04
    • H04M3/5237H04M3/42365H04M3/5116H04M3/5232H04M7/006H04M2242/04
    • In an emergency response system, a first set of information is used to determine (i) a first set of operator positions to whom an emergency call can be sent and (ii) an identify of a first operator identifier for each operator position in the first set of operator positions based on a set of rules. The first operator identifier for each operator position in the first set of operator positions is mapped with a second operator identifier known to a second system. A subset of the first set of operator positions is determined based on the set of rules using real-time operator information obtained from the second system associated with each of the second operator identifiers. The real-time operator information is different from the first set of information. The emergency call is routed to at least one operator position in the second set of operator positions.
    • 在紧急响应系统中,使用第一组信息来确定(i)可以向其发送紧急呼叫的第一组操作员位置,以及(ii)在第一组中的每个操作者位置的第一操作者标识符的标识 基于一组规则的操作员位置集合。 第一组操作者位置中的每个操作员位置的第一操作符标识符被第二系统已知的第二操作标识符映射。 基于使用从与第二运营商标识符中的每一个相关联的第二系统获得的实时运营商信息的规则集来确定第一组运营商位置的子集。 实时操作员信息与第一组信息不同。 紧急呼叫被路由到第二组操作者位置中的至少一个操作员位置。
    • 4. 发明申请
    • METHOD AND SYSTEM FOR FORMING AN ACTIONABLE COMMUNICATION RESOURCE
    • 形成可行动通信资源的方法和系统
    • US20120115494A1
    • 2012-05-10
    • US12966652
    • 2010-12-13
    • LAURA A. CHRISTENSENARTHUR L. FUMAROLOMATTHEW C. KELLERDEBORAH J. MONKSBRIAN R. POETYRONE D. BEKIARES
    • LAURA A. CHRISTENSENARTHUR L. FUMAROLOMATTHEW C. KELLERDEBORAH J. MONKSBRIAN R. POETYRONE D. BEKIARES
    • H04W72/00
    • H04W4/10H04W4/08H04W76/45H04W76/50
    • An actionable communication resource forming function performs a method for forming an actionable communication resource in a communication system. The method includes receiving, from a resource management system, a plurality of resource identifiers that identify a plurality of resources, wherein each resource is associated with a communication device addressable by a communication system using a communication device identifier; for each resource identifier, determining the communication device identifier for the associated communication device; for each communication device identifier, identifying a communication group to which the corresponding communication device is affiliated, and using the identified communication groups to determine a set of communication groups, wherein each communication group in the set is addressable by the communication system, wherein an actionable communication resource is formed from the set of communication groups to facilitate communications with the communication devices over the communication system using the addressable communication groups.
    • 可操作的通信资源形成功能执行在通信系统中形成可动作通信资源的方法。 该方法包括从资源管理系统接收识别多个资源的多个资源标识符,其中每个资源与通信系统使用通信设备标识符可寻址的通信设备相关联; 为每个资源标识符确定相关通信设备的通信设备标识符; 对于每个通信设备标识符,标识对应的通信设备附属的通信组,并且使用所识别的通信组来确定一组通信组,其中该组中的每个通信组可由通信系统寻址,其中可操作的 通信资源由该组通信组形成,以便于使用可寻址通信组通过通信系统与通信设备进行通信。
    • 6. 发明授权
    • Selectively rendering a communication at a communication device
    • 在通信设备上选择性地呈现通信
    • US08041305B2
    • 2011-10-18
    • US12415519
    • 2009-03-31
    • Matthew C. KellerDonald G. Newberg
    • Matthew C. KellerDonald G. Newberg
    • H04B5/00
    • H04W4/10H04W76/45H04W88/02
    • A method to selectively rendering a communication at a receiving communication device comprises receiving a communication and determining whether an association exists between the receiving communication device and a source of the communication. If an association does not exist between the receiving communication device and the source of the communication, rendering the communication at the receiving communication device or distributing the communication to the receiving communication device in order for the communication to be rendered at the receiving communication device. If an association does exist between the receiving communication device and the source of the communication, preventing the communication from being rendered at the receiving device.
    • 一种在接收通信设备上选择性地呈现通信的方法包括接收通信并确定在接收通信设备和通信源之间是否存在关联。 如果在接收通信设备和通信源之间不存在关联,则在接收通信设备处进行通信或将通信分发到接收通信设备,以便在接收通信设备处呈现通信。 如果在接收通信设备和通信源之间确实存在关联,则防止在接收设备处呈现通信。
    • 7. 发明申请
    • METHOD OF IDENTIFYING AND CONVEYING A ROLE ASSOCIATED WITH USERS IN A COMMUNICATION
    • 识别和传达与通信中的用户有关的作用的方法
    • US20100161728A1
    • 2010-06-24
    • US12341492
    • 2008-12-22
    • PETER M. DROZTLAURA A. CHRISTENSENMATTHEW C. KELLER
    • PETER M. DROZTLAURA A. CHRISTENSENMATTHEW C. KELLER
    • G06F15/16
    • G06Q10/10H04L61/1529H04L61/305H04L61/3085H04W4/21
    • A method for identifying and conveying a role of a first user relative to a second user in a communication comprises using a communication server to determine an identity of the first user, determine an identity of the second user, determine a relationship between the first user and the second user, determine an associated role with the first user relative to the relationship between the first user and the second user, and convey the associated role of the first user relative to the relationship to the second user. The communication server receives an indication that a communication between the users is initiated. The communication server and/or a source are configured for tracking one or more of the identities, relationships, and roles of the first and second users. Each user may have a plurality of roles and the identity and roles may by fixed or dynamically assigned.
    • 用于在通信中识别和传达第一用户相对于第二用户的角色的方法包括使用通信服务器来确定第一用户的身份,确定第二用户的身份,确定第一用户与第 所述第二用户相对于所述第一用户和所述第二用户之间的关系确定与所述第一用户的相关角色,并且相对于所述第二用户的关系传达所述第一用户的相关联角色。 通信服务器接收到启动用户之间的通信的指示。 通信服务器和/或源被配置为跟踪第一和第二用户的一个或多个身份,关系和角色。 每个用户可以具有多个角色,并且身份和角色可以通过固定或动态分配。