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    • 6. 发明授权
    • Intelligent web based help system
    • 智能网络帮助系统
    • US07543232B2
    • 2009-06-02
    • US10967950
    • 2004-10-19
    • Robert E. Easton, Jr.Neal M. KellerJuhnyoung LeeLisa M. Ungar
    • Robert E. Easton, Jr.Neal M. KellerJuhnyoung LeeLisa M. Ungar
    • G06F15/00G06F17/00G06F3/00
    • H04L67/02G06F9/453
    • A system, method and computer program product that combines techniques in the fields of search, data mining, collaborative filtering, user ratings and referral mappings into a system for intelligent web-based help for task or transaction oriented web based systems. The system makes use of a service oriented architecture based on metadata and web services to locate, categorize and provide relevant context sensitive help, including found help not available when the web based system or application was first developed. As part of the inventive system, there is additionally provided a system for providing an integrated information taxonomy which combines automatically, semi-automatically, and manually generated taxonomies and applies them to help systems. This aspect of the invention is applicable to the fields of online self-help systems for web sites and software applications as well as to customer, supplier and employee help desks.
    • 一种系统,方法和计算机程序产品,将搜索,数据挖掘,协同过滤,用户评级和引用映射领域的技术结合到基于任务或面向业务的基于Web的系统的基于Web的帮助的系统中。 该系统利用基于元数据和Web服务的面向服务的架构来定位,分类和提供相关的上下文相关帮助,包括在基于Web的系统或应用程序首次开发时找不到帮助。 作为本发明系统的一部分,还提供了一种用于提供综合信息分类的系统,其结合自动,半自动和手动生成的分类法并将其应用于帮助系统。 本发明的这一方面适用于网站和软件应用程序的在线自助系统以及客户,供应商和员工帮助台的领域。