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    • 5. 发明申请
    • HOSTED SUGGESTION BOARD SYSTEM FOR PUBLIC CUSTOMER FEEDBACK
    • 公共客户反馈的主要建议板系统
    • US20090037414A1
    • 2009-02-05
    • US11832081
    • 2007-08-01
    • Michael OlivierJoshua Richardson
    • Michael OlivierJoshua Richardson
    • G06F15/16G06F17/30G06F7/08H04L9/32
    • G06Q30/02
    • A system for hosting one or more online feedback forums to receive and manage feedback is provided. An online feedback forum can be affiliated with a provider of a service and/or product and enables users of the service and/or product to add postings to provide feedback, browse postings, and add comments to postings. Also, an online feedback forum can allow users to vote on various postings. When a new posting is added by a user, contextual information associated with the user's activity with a provider's service and/or product is also included. Contextual information includes information that is not directly inputted by the user but provides additional information for placing the user's posting in better context. The online feedback forum further enables the affiliated provider and/or its agents to add official responses to postings and otherwise manage postings of the online feedback forum.
    • 提供了一个用于托管一个或多个在线反馈论坛以接收和管理反馈的系统。 在线反馈论坛可以隶属于服务和/或产品提供商,并使服务和/或产品的用户可以添加帖子以提供反馈,浏览发布和添加评论。 此外,在线反馈论坛可以允许用户对各种贴子进行投票。 当用户添加新的帖子时,还包括与用户的活动相关联的与提供商的服务和/或产品相关联的上下文信息。 上下文信息包括用户不直接输入的信息,但是提供用于将用户的发布置于更好的上下文中的附加信息。 在线反馈论坛进一步使附属提供商和/或其代理人能够对发布进行正式回复,并且另外管理在线反馈论坛的发布。