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    • 1. 发明申请
    • ENERGY-AWARE COMPUTING ENVIRONMENT SCHEDULER
    • 能源计算环境调度器
    • US20130014117A1
    • 2013-01-10
    • US13616576
    • 2012-09-14
    • John-Francis MERGENJoshua N. EDMISON
    • John-Francis MERGENJoshua N. EDMISON
    • G06F9/46G06F9/455
    • G06F9/4893Y02D10/24
    • A method includes receiving a process request, identifying a current state of a device in which the process request is to be executed, calculating a power consumption associated with an execution of the process request, and assigning an urgency for the process request, where the urgency corresponds to a time-variant parameter to indicate a measure of necessity for the execution of the process request. The method further includes determining whether the execution of the process request can be delayed to a future time or not based on the current state, the power consumption, and the urgency, and causing the execution of the process request, or causing a delay of the execution of the process request to the future time, based on a result of the determining.
    • 一种方法包括接收处理请求,识别要执行处理请求的设备的当前状态,计算与执行处理请求相关联的功耗,以及分配处理请求的紧急性,其中紧急程度 对应于时变参数以指示执行处理请求的必要性的度量。 该方法还包括基于当前状态,功耗和紧急性,确定处理请求的执行是否可以延迟到将来的时间,并且导致处理请求的执行,或者导致处理请求的延迟 根据确定的结果执行过程请求到未来的时间。
    • 2. 发明申请
    • SYSTEMS AND METHODS FOR DOCUMENT CONTROL USING PUBLIC KEY ENCRYPTION
    • 使用公共密钥加密的文件控制的系统和方法
    • US20110167266A1
    • 2011-07-07
    • US13048349
    • 2011-03-15
    • John-Francis MERGEN
    • John-Francis MERGEN
    • H04L9/32
    • G06F21/6209G06F2221/0771H04L9/30H04L29/06748H04L63/068
    • Systems and methods for document control using public key encryption are provided. An interface program serves as a software interface between user applications used to create and access documents and a data storage system that stores the documents in an encrypted form. When a document is saved for the first time, information corresponding to the destruction of that document is obtained either from a user or in accordance with predefined criteria. The document is encrypted and stored with a pointer to an encryption key on a token/key server. When the document is subsequently accessed, the interface program will read the pointer and attempt to retrieve the key. If the key has expired in accordance with the destruction policy, the document is inaccessible. Otherwise, the document is decrypted using the key. Multiple documents may be saved according to the same destruction policy and even the same key, thereby greatly enhancing the ability to “destroy” documents regardless of their location with minimal process.
    • 提供了使用公共密钥加密的文档控制的系统和方法。 接口程序用作用于创建和访问文档的用户应用程序之间的软件接口以及以加密形式存储文档的数据存储系统。 当首次保存文档时,可以从用户或根据预定义的标准获得与该文档的销毁相对应的信息。 该文档被加密并存储有一个指向一个令牌/密钥服务器上的加密密钥的指针。 当文档随后被访问时,接口程序将读取指针并尝试检索该键。 如果密钥根据销毁策略过期,则文档无法访问。 否则,使用密钥对文档进行解密。 可以根据相同的销毁策略甚至相同的密钥来保存多个文档,从而大大增强了以最小的过程无论其位置如何,“销毁”文档的能力。
    • 5. 发明申请
    • Systems and Methods for Document Control Using Public Key Encryption
    • 使用公共密钥加密的文档控制的系统和方法
    • US20080107271A1
    • 2008-05-08
    • US11556372
    • 2006-11-03
    • John-Francis Mergen
    • John-Francis Mergen
    • H04L9/00
    • G06F21/6209G06F2221/0771H04L9/30H04L29/06748H04L63/068
    • Systems and methods for document control using public key encryption are provided. An interface program serves as a software interface between user applications used to create and access documents and a data storage system that stores the documents in an encrypted form. When a document is saved for the first time, information corresponding to the destruction of that document is obtained either from a user or in accordance with predefined criteria. The document is encrypted and stored with a pointer to an encryption key on a token/key server. When the document is subsequently accessed, the interface program will read the pointer and attempt to retrieve the key. If the key has expired in accordance with the destruction policy, the document is inaccessible. Otherwise, the document is decrypted using the key. Multiple documents may be saved according to the same destruction policy and even the same key, thereby greatly enhancing the ability to “destroy” documents regardless of their location with minimal process.
    • 提供了使用公共密钥加密的文档控制的系统和方法。 接口程序用作用于创建和访问文档的用户应用程序之间的软件接口以及以加密形式存储文档的数据存储系统。 当首次保存文档时,可以从用户或根据预定义的标准获得与该文档的销毁相对应的信息。 该文档被加密并存储有一个指向一个令牌/密钥服务器上的加密密钥的指针。 当文档随后被访问时,接口程序将读取指针并尝试检索该键。 如果密钥根据销毁策略过期,则文档无法访问。 否则,使用密钥对文档进行解密。 可以根据相同的销毁策略甚至相同的密钥来保存多个文档,从而大大增强了以最小的过程无论其位置如何,“销毁”文档的能力。
    • 9. 发明授权
    • Call center with resilient context
    • 呼叫中心具有弹性上下文
    • US08923505B2
    • 2014-12-30
    • US11612308
    • 2006-12-18
    • John-Francis Mergen
    • John-Francis Mergen
    • H04M3/00H04M3/51H04M3/42
    • H04M3/5166H04M3/42068
    • An automated call center that stores state information for callers. When a caller contacts the call center, an identification is determined for that caller. The caller's number may be used as the identification. A database if checked to determine whether a data record exists for that caller. If so, data record is pulled and a caller asset receives the call along with information in the data record. If this is the caller's first call, or first call after a predetermined time period, the a new data record may be created in the database. The caller may be prompted with a series of menu choices that enable the caller to select a caller asset. The call center may record all entries and inputs by the caller and caller asset in the data record.
    • 一个自动呼叫中心,存储呼叫者的状态信息。 当呼叫者与呼叫中心联系时,确定该呼叫者的身份。 呼叫者的号码可以用作识别码。 如果检查数据库是否确定该呼叫者是否存在数据记录。 如果是这样,数据记录被拉动,呼叫者资产与数据记录中的信息一起接收呼叫。 如果这是呼叫者的第一个呼叫,或者在预定时间段之后的第一个呼叫,则可以在数据库中创建新的数据记录。 呼叫者可能会提示一系列菜单选项,使主叫方能够选择呼叫者资产。 呼叫中心可以记录呼叫者和呼叫者资产在数据记录中的所有条目和输入。
    • 10. 发明授权
    • Communication center methods and apparatus
    • 通信中心的方法和装置
    • US08718263B2
    • 2014-05-06
    • US13280108
    • 2011-10-24
    • John-Francis MergenDaniel Martin Wood
    • John-Francis MergenDaniel Martin Wood
    • H04M3/00
    • H04M3/5133H04M3/42136H04M3/5191H04M2203/2066
    • A communications center supports sales and/or customer support services corresponding to a plurality of business affiliations. Operator terminals within the communications center are configurable. A management module manages the allocation of the operator terminals between the plurality of different business affiliations being supported by the communications center. The management module loads a set of configuration information into an operator terminal to match a determined business affiliation with a customer's communications device capabilities. At different times, e.g. corresponding to an initial communications session and a follow-on communications session, the same customer may be connected to different physical operator terminals and be communicating with different actual operators; however, from the perspective of the customer, the customer is made to think that the communication is with the same operator terminal and same operator.
    • 通信中心支持与多个业务关联相对应的销售和/或客户支持服务。 通信中心内的操作终端可配置。 管理模块管理由通信中心支持的多个不同业务部门之间的运营商终端的分配。 管理模块将一组配置信息加载到运营商终端中,以将确定的业务关联与客户的通信设备能力相匹配。 在不同的时间,例如 对应于初始通信会话和后续通信会话,相同的客户可以连接到不同的物理运营商终端并且与不同的实际运营商进行通信; 然而,从客户的角度来看,客户认为通信与同一运营商终端和同一运营商。