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    • 2. 发明授权
    • Signaling unit for interchange of data with multipoint line selection
units and data terminals
    • 用于与多点线路选择单元和数据终端进行数据交换的信令单元
    • US4282400A
    • 1981-08-04
    • US124660
    • 1980-02-25
    • John F. RiberaWalter R. SchaeferRobert R. Seibel
    • John F. RiberaWalter R. SchaeferRobert R. Seibel
    • H04L12/52H04Q11/04H04H9/00H04J3/08H04L25/20
    • H04Q11/04H04L12/525
    • A subscriber at a remote location is provided the capability of configuring a multipoint private line network composed of multipoint junction units or hubs that provide alternative functions of permitting exclusive data intercommunication between main lines thereof and selected branch lines thereof when certain selection codes are applied to the main lines without the subscriber having knowledge of the selection codes or the network "mapping". The subscriber at the remote location sends a service request defining the function desired and the ultimate downstream terminal to be interconnected or blocked and a control unit in the network consults a network map to identify the upstream and downstream branch lines to be selected, sending a sequence of selection codes to first select the upstream branch and then select the downstream branch or branches. The control unit also monitors responses of the junction units and reports results to the control location.
    • 在远程位置的用户提供了配置由多点连接单元或集线器组成的多点专用线路网络的能力,该多点专用线路网络提供备选功能,当某些选择代码被应用于 没有用户知道选择代码或网络“映射”的主线。 远程位置的用户发送定义所需功能的服务请求和要互连或阻塞的最终下游终端,并且网络中的控制单元参考网络映射来识别要选择的上游和下游分支线路,发送序列 的选择代码,首先选择上游分支,然后选择下游分支或分支。 控制单元还监视连接单元的响应并将结果报告给控制位置。
    • 7. 发明授权
    • Network-centric self-administered call center with intelligent mobile agent terminals
    • 以智能移动代理终端为中心的以网络为中心的自助呼叫中心
    • US06785380B2
    • 2004-08-31
    • US09871859
    • 2001-06-01
    • John F. Ribera
    • John F. Ribera
    • H04M300
    • H04M3/523H04M3/42323H04M3/5191
    • A communication processing system includes a network having a number of agent terminals associated therewith and one or more processing elements enabled to support a distributed system deployment protocol. The distributed system deployment protocol is utilized in the system to configure one or more of the agent terminals for communication with customer terminals via the processing element(s) in order to provide designated services. The agent and customer terminals are also preferably enabled in accordance with the protocol such that configuration of these terminals to support and to utilize call center services is implementable without requiring the use of disk-based memory at the terminals.
    • 通信处理系统包括具有与其相关联的多个代理终端的网络和能够支持分布式系统部署协议的一个或多个处理元件。 在系统中利用分布式系统部署协议来配置一个或多个代理终端,用于经由处理元件与客户终端通信,以便提供指定的服务。 代理和客户终端还优选地根据协议启用,使得这些终端的配置以支持和利用呼叫中心服务是可实现的,而不需要在终端处使用基于盘的存储器。