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    • 2. 发明申请
    • PROMPTING SERVICE
    • 提供服务
    • US20120297018A1
    • 2012-11-22
    • US13112900
    • 2011-05-20
    • EMILY GALLAGHER KINDEREDDY DYWAYNE JOHNSONKEVIN JOHN BRIDGESJASON BLAKE PENRODKIRBY BOUAS MCDANIEL
    • EMILY GALLAGHER KINDEREDDY DYWAYNE JOHNSONKEVIN JOHN BRIDGESJASON BLAKE PENRODKIRBY BOUAS MCDANIEL
    • G06F15/16
    • G06Q50/01G06Q30/0281
    • Computer-readable media, computer systems, and computing methods are provided for establishing and updating a prompting scheme for soliciting feedback from a customer. Initially, the customer provides a type of occasion to monitor and temporal criteria for receiving communications from a service. The service generates a prompting scheme based on the type of occasion in order to properly compose solicitations for feedback from the customer. Also, the service uses the temporal criteria for establishing the prompting scheme, which influences the scheduling of communications bearing the solicitations, respectively. Upon delivering the communications, interaction between the customer and the service is monitored and evaluated in order to update the prompting scheme. Specifically, the scheduling of communications is updated based upon the most common time periods at which the customer responds to the communications, while the composition of the solicitations is updated based upon which communications the customer considers worthy of response.
    • 提供计算机可读介质,计算机系统和计算方法,用于建立和更新用于从客户征求反馈的提示方案。 最初,客户提供一种类型的时间来监视和接收来自服务的通信的时间标准。 该服务根据场合的类型产生一个提示方案,以便正确地撰写来自客户的反馈意见。 此外,该服务使用时间标准来建立提示方案,这分别影响承载请求的通信的调度。 在交付通信时,监视和评估客户与服务之间的交互以更新提示方案。 具体地,基于客户对通信的响应的最常见的时间段来更新通信的调度,而基于客户认为值得响应的哪个通信来更新请求的组合。
    • 4. 发明授权
    • Prompting service
    • 提示服务
    • US08819169B2
    • 2014-08-26
    • US13112900
    • 2011-05-20
    • Emily Gallagher KinderEddy Dywayne JohnsonKevin John BridgesJason Blake PenrodKirby Bouas McDaniel
    • Emily Gallagher KinderEddy Dywayne JohnsonKevin John BridgesJason Blake PenrodKirby Bouas McDaniel
    • H04L29/08
    • G06Q50/01G06Q30/0281
    • Computer-readable media, computer systems, and computing methods are provided for establishing and updating a prompting scheme for soliciting feedback from a customer. Initially, the customer provides a type of occasion to monitor and temporal criteria for receiving communications from a service. The service generates a prompting scheme based on the type of occasion in order to properly compose solicitations for feedback from the customer. Also, the service uses the temporal criteria for establishing the prompting scheme, which influences the scheduling of communications bearing the solicitations, respectively. Upon delivering the communications, interaction between the customer and the service is monitored and evaluated in order to update the prompting scheme. Specifically, the scheduling of communications is updated based upon the most common time periods at which the customer responds to the communications, while the composition of the solicitations is updated based upon which communications the customer considers worthy of response.
    • 提供计算机可读介质,计算机系统和计算方法,用于建立和更新用于从客户征求反馈的提示方案。 最初,客户提供一种类型的时间来监视和接收来自服务的通信的时间标准。 该服务根据场合的类型产生一个提示方案,以便正确地撰写来自客户的反馈意见。 此外,该服务使用时间标准来建立提示方案,这分别影响承载请求的通信的调度。 在交付通信时,监视和评估客户与服务之间的交互以更新提示方案。 具体地,基于客户对通信的响应的最常见的时间段来更新通信的调度,而基于客户认为值得响应的哪个通信来更新请求的组合。