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    • 2. 发明授权
    • Fault monitoring and notification system for automated banking machines
    • 自动银行机的故障监控和通知系统
    • US07036048B1
    • 2006-04-25
    • US10186146
    • 2002-06-27
    • Robert Bradley GillGaby BaghdadiRobert D. SymondsIrek SingerPeter St. GeorgeRoy ShirahTimothy M. Stock
    • Robert Bradley GillGaby BaghdadiRobert D. SymondsIrek SingerPeter St. GeorgeRoy ShirahTimothy M. Stock
    • G06F11/00
    • G06Q20/18G06Q20/1085G07F5/18G07F9/026G07F11/002G07F19/20G07F19/207
    • A system operates to receive status messages from banking machines (12) operating in a network (14). The messages are received by an event management system (20) operating at least one computer (54). The computer is in operative connection with a data store (52). The data store includes information representative of the banking machines in the network, status messages generated by the banking machines and actions to be taken including entities to be notified of conditions which cause status messages to be sent by the various banking machines. The event management system receives the messages and places them in a uniform standard message format for further processing by the system. A device status processing program (36) in the computer resolves an action to be taken responsive to the status message. Responsive to the action resolved by the device status processing program the computer causes a notification message to be dispatched by a multimedia reporter to an entity who is to be notified of the condition at the banking machine which caused the status message. The computer also causes a trouble record to be created in the data store responsive to the status message from the banking machine. The multimedia reporter receives input messages from the entity and the computer causes information to be included in the trouble record responsive to the input messages. The system further provides report data to a user which enables the user to analyze the operation of the banking machines and service providing entities. The system further includes test capabilities for testing proper operation of the system.
    • 系统操作以从在网络(14)中操作的银行机(12)接收状态消息。 消息由操作至少一台计算机(54)的事件管理系统(20)接收。 计算机与数据存储器(52)操作连接。 数据存储器包括代表网络中的银行机器的信息,由银行机器产生的状态消息和要采取的动作,包括要通知各种银行机器发送状态消息的条件的实体。 事件管理系统接收消息并将它们放置在统一的标准消息格式中,以供系统进一步处理。 计算机中的设备状态处理程序(36)根据状态消息解决要采取的动作。 响应于由设备状态处理程序解决的动作,计算机使由多媒体记者发送通知消息到要被通知造成状态消息的银行机器状态的实体。 计算机还使得响应于来自银行机的状态消息在数据存储器中创建故障记录。 多媒体记者从实体接收输入消息,并且计算机使信息被包括在响应于输入消息的故障记录中。 系统还向用户提供报告数据,使用户能够分析银行机器和服务提供实体的操作。 该系统还包括用于测试系统正常运行的测试功能。
    • 6. 发明授权
    • Fault monitoring and notification system for automated banking machines
    • 自动银行机的故障监控和通知系统
    • US07406630B1
    • 2008-07-29
    • US11408417
    • 2006-04-21
    • Robert Bradley GillGaby BaghdadiRobert D. SymondsIrek SingerPeter St. GeorgeRoy ShirahTimothy M. Stock
    • Robert Bradley GillGaby BaghdadiRobert D. SymondsIrek SingerPeter St. GeorgeRoy ShirahTimothy M. Stock
    • G06F11/00
    • G06Q20/18G06Q20/1085G07F5/18G07F9/026G07F11/002G07F19/20G07F19/207G07F19/209G07F19/21G07F19/211
    • A system operates to receive status messages from banking machines (12) operating in a network (14). The messages are received by an event management system (20) operating at least one computer (54). The computer is in operative connection with a data store (52). The data store includes information representative of the banking machines in the network, status messages generated by the banking machines and actions to be taken including entities to be notified of conditions which cause status messages to be sent by the various banking machines. The event management system receives the messages and places them in a uniform standard message format for further processing by the system. A device status processing program (36) in the computer resolves an action to be taken responsive to the status message. Responsive to the action resolved by the device status processing program the computer causes a notification message to be dispatched by a multimedia reporter to an entity who is to be notified of the condition at the banking machine which caused the status message. The computer also causes a trouble record to be created in the data store responsive to the status message from the banking machine. The multimedia reporter receives input messages from the entity and the computer causes information to be included in the trouble record responsive to the input messages. The system further provides report data to a user which enables the user to analyze the operation of the banking machines and service providing entities. The system further includes test capabilities for testing proper operation of the system.
    • 系统操作以从在网络(14)中操作的银行机(12)接收状态消息。 消息由操作至少一台计算机(54)的事件管理系统(20)接收。 计算机与数据存储器(52)操作连接。 数据存储器包括代表网络中的银行机器的信息,由银行机器产生的状态消息和要采取的动作,包括要通知各种银行机器发送状态消息的条件的实体。 事件管理系统接收消息并将它们放置在统一的标准消息格式中,以供系统进一步处理。 计算机中的设备状态处理程序(36)根据状态消息解决要采取的动作。 响应于由设备状态处理程序解决的动作,计算机使由多媒体记者发送通知消息到要被通知造成状态消息的银行机器状态的实体。 计算机还使得响应于来自银行机的状态消息在数据存储器中创建故障记录。 多媒体记者从实体接收输入消息,并且计算机使信息被包括在响应于输入消息的故障记录中。 系统还向用户提供报告数据,使用户能够分析银行机器和服务提供实体的操作。 该系统还包括用于测试系统正常运行的测试功能。
    • 10. 发明授权
    • Fault monitoring and notification system for automated banking machines
    • 自动银行机的故障监控和通知系统
    • US5984178A
    • 1999-11-16
    • US813511
    • 1997-03-07
    • Robert Bradley GillGaby BaghdadiRobert D. SymondsIrek SingerPeter St. GeorgeRoy ShirahTimothy M. Stock
    • Robert Bradley GillGaby BaghdadiRobert D. SymondsIrek SingerPeter St. GeorgeRoy ShirahTimothy M. Stock
    • G06Q20/10G06Q20/18G07F5/18G07F19/00G06F17/60
    • G06Q20/18G06Q20/1085G07F11/002G07F19/20G07F19/207G07F19/209G07F19/21G07F19/211G07F5/18G07F9/026
    • A system operates to receive status messages from banking machines (12) operating in a network (14). The messages are received by an event management system (20) operating at least one computer (54). The computer is in operative connection with a data store (52). The data store includes information representative of the banking machines in the network, status messages generated by the banking machines and actions to be taken including entities to be notified of conditions which cause status messages to be sent by the various banking machines. The event management system receives the messages and places them in a uniform standard message format for further processing by the system. A device status processing program (36) in the computer resolves an action to be taken responsive to the status message. Responsive to the action resolved by the device status processing program the computer causes a notification message to be dispatched by a multimedia reporter to an entity who is to be notified of the condition at the banking machine which caused the status message. The computer also causes a trouble record to be created in the data store responsive to the status message from the banking machine. The multimedia reporter receives input messages from the entity and the computer causes information to be included in the trouble record responsive to the input messages. The system further provides report data to a user which enables the user to analyze the operation of the banking machines and service providing entities. The system further includes test capabilities for testing proper operation of the system.
    • 系统操作以从在网络(14)中操作的银行机(12)接收状态消息。 消息由操作至少一台计算机(54)的事件管理系统(20)接收。 计算机与数据存储器(52)操作连接。 数据存储器包括代表网络中的银行机器的信息,由银行机器产生的状态消息和要采取的动作,包括要通知各种银行机器发送状态消息的条件的实体。 事件管理系统接收消息并将它们放置在统一的标准消息格式中,以供系统进一步处理。 计算机中的设备状态处理程序(36)根据状态消息解决要采取的动作。 响应于由设备状态处理程序解决的动作,计算机使由多媒体记者发送通知消息到要被通知造成状态消息的银行机器状态的实体。 计算机还使得响应于来自银行机的状态消息在数据存储器中创建故障记录。 多媒体记者从实体接收输入消息,并且计算机使信息被包括在响应于输入消息的故障记录中。 系统还向用户提供报告数据,使用户能够分析银行机器和服务提供实体的操作。 该系统还包括用于测试系统正常运行的测试功能。