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1. 发明授权

US07725540B2 Method and apparatus for coordinating internet multi-media content with telephone and audio communications 有权
标题翻译：用于协调互联网多媒体内容与电话和音频通信的方法和装置
公开(公告)号：US07725540B2
公开(公告)日：2010-05-25
申请号：US10846365
申请日：2004-05-14
申请人： Pasha Roberts , Firdaus Bhathena , Francis A. Honoré
发明人： Pasha Roberts , Firdaus Bhathena , Francis A. Honoré
IPC分类号： G06F15/16 , H04M3/00
CPC分类号： H04L29/06027 , G06F9/44526 , H04L12/6418 , H04L29/06 , H04L63/02 , H04L63/029 , H04L63/08 , H04L65/1083 , H04L65/4007 , H04L2012/6429 , H04L2012/6472 , H04L2012/6475 , H04M3/51 , H04M3/5191 , H04M3/523 , H04M3/56 , H04M7/0027 , H04M7/006
摘要： Internet content is coordinated with audio communications, such that two or more parties can view the same media content on the Internet while simultaneously communicating over a traditional telephony network or via voice over network. A user computer displays shared content that corresponds to a second computer's display, such that both parties view the same content on their browsers. Either of the parties is allowed to update the visual content of their browsers. Updates in the visual content are transmitted to the other parties so that all parties view the same, shared content. The shared content can include web pages, forms, applications, images, conferences, and files among other information.
摘要翻译：互联网内容与音频通信协调，使得两个或更多个方可以在互联网上查看相同的媒体内容，同时通过传统电话网络或通过网络上的语音进行通信。用户计算机显示对应于第二计算机显示器的共享内容，使得双方在其浏览器上查看相同的内容。允许双方更新其浏览器的视觉内容。将可视内容的更新传输给其他方，以便所有各方查看相同的共享内容。共享内容可以包括网页，表单，应用程序，图像，会议和文件以及其他信息。

2. 发明授权

US06295551B1 Call center system where users and representatives conduct simultaneous voice and joint browsing sessions 失效
标题翻译：呼叫中心系统，用户和代表同时进行语音和联合浏览会话
公开(公告)号：US06295551B1
公开(公告)日：2001-09-25
申请号：US08852764
申请日：1997-05-07
申请人： Pasha Roberts , Firdaus Bhathena , Francis A. Honoré
发明人： Pasha Roberts , Firdaus Bhathena , Francis A. Honoré
IPC分类号： G06F1516
CPC分类号： H04L29/06027 , G06F9/44526 , H04L12/6418 , H04L29/06 , H04L63/02 , H04L63/029 , H04L63/08 , H04L65/1083 , H04L65/4007 , H04L2012/6429 , H04L2012/6472 , H04L2012/6475 , H04M3/51 , H04M3/5191 , H04M3/523 , H04M3/56 , H04M7/0027 , H04M7/006
摘要： A call center system allows a representative and a user to jointly browse World Wide Web content while simultaneously conducting a voice conversation over either a circuit switched or packet switched network. A user may initiate a joint browsing, or synchronous collaboration, session by accessing a web page associated with the call center. A call center server downloads a user applet to the user's computer. The user applet communicates state information about the user computer's browser display, or user view, to the server. The server stores this state information. The server then downloads a service applet to the browser of a selected call center representative. The service applet generates a service view including a representation of the user view and a script frame that controls the representation of the user view. The representative may, for example, alter the representation of the user view by selecting a hyperlink or entering information into an HTML form. The service applet communicates these alterations to the server. The user applet periodically polls the server to detect the representatives alterations to the representation of the user view and updates the user view accordingly. In a similar manner, the user applet conveys to the server the user's alterations to the user view so the representative computer's representation of the user view may be updated. Although only the single user and representative case is described here, multiple users and multiple representatives may conduct a single conference.
摘要翻译：呼叫中心系统允许代表和用户共同浏览万维网内容，同时通过电路交换或分组交换网络进行语音通话。用户可以通过访问与呼叫中心相关联的网页来发起联合浏览或同步协作会话。呼叫中心服务器将用户小程序下载到用户的计算机。用户小程序将关于用户计算机的浏览器显示或用户视图的状态信息传送到服务器。服务器存储此状态信息。然后，服务器将服务小程序下载到所选呼叫中心代表的浏览器。服务小应用程序生成服务视图，包括用户视图的表示和控制用户视图表示的脚本帧。例如，代表可以通过选择超链接或将信息输入到HTML表单来改变用户视图的表示。服务小程序将这些更改传达给服务器。用户小程序定期轮询服务器以检测代表对用户视图的表示的更改，并相应地更新用户视图。以类似的方式，用户小程序向服务器传送用户对用户视图的改变，使得代表计算机的用户视图的表示可以被更新。虽然这里只描述了单个用户和代表性案例，但是多个用户和多个代表可以进行单个会议。

3. 发明授权

US08386567B2 Method and apparatus for coordinating internet multi-media content with telephone and audio communications 有权
标题翻译：用于协调互联网多媒体内容与电话和音频通信的方法和装置
公开(公告)号：US08386567B2
公开(公告)日：2013-02-26
申请号：US12784236
申请日：2010-05-20
申请人： Pasha Roberts , Firdaus Bhathena , Francis A. Honoré
发明人： Pasha Roberts , Firdaus Bhathena , Francis A. Honoré
IPC分类号： G06F15/16 , H04M3/00
CPC分类号： H04L29/06027 , G06F9/44526 , H04L12/6418 , H04L29/06 , H04L63/02 , H04L63/029 , H04L63/08 , H04L65/1083 , H04L65/4007 , H04L2012/6429 , H04L2012/6472 , H04L2012/6475 , H04M3/51 , H04M3/5191 , H04M3/523 , H04M3/56 , H04M7/0027 , H04M7/006
摘要： Internet content is coordinated with audio communications, such that two or more parties can view the same media content on the Internet while simultaneously communicating over a traditional telephony network or via voice over network. A user computer displays shared content that corresponds to a second computer's display, such that both parties view the same content on their browsers. Either of the parties is allowed to update the visual content of their browsers. Updates in the visual content are transmitted to the other parties so that all parties view the same, shared content. The shared content can include web pages, forms, applications, images, conferences, and files among other information.
摘要翻译：互联网内容与音频通信协调，使得两个或更多个方可以在互联网上查看相同的媒体内容，同时通过传统电话网络或通过网络上的语音进行通信。用户计算机显示对应于第二计算机显示器的共享内容，使得双方在其浏览器上查看相同的内容。允许双方更新其浏览器的视觉内容。将可视内容的更新传输给其他方，以便所有各方查看相同的共享内容。共享内容可以包括网页，表单，应用程序，图像，会议和文件以及其他信息。

4. 发明申请

US20100296509A1 Method and Apparatus for Coordinating Internet Multi-Media Content with Telephone and Audio Communications 有权
标题翻译：用于协调互联网多媒体内容与电话和音频通信的方法和装置
公开(公告)号：US20100296509A1
公开(公告)日：2010-11-25
申请号：US12784236
申请日：2010-05-20
申请人： Pasha Roberts , Firdaus Bhathena , Francis A. Honoré
发明人： Pasha Roberts , Firdaus Bhathena , Francis A. Honoré
IPC分类号： H04L12/66 , G06F15/16
CPC分类号： H04L29/06027 , G06F9/44526 , H04L12/6418 , H04L29/06 , H04L63/02 , H04L63/029 , H04L63/08 , H04L65/1083 , H04L65/4007 , H04L2012/6429 , H04L2012/6472 , H04L2012/6475 , H04M3/51 , H04M3/5191 , H04M3/523 , H04M3/56 , H04M7/0027 , H04M7/006
摘要： Internet content is coordinated with audio communications, such that two or more parties can view the same media content on the Internet while simultaneously communicating over a traditional telephony network or via voice over network. A user computer displays shared content that corresponds to a second computer's display, such that both parties view the same content on their browsers. Either of the parties is allowed to update the visual content of their browsers. Updates in the visual content are transmitted to the other parties so that all parties view the same, shared content. The shared content can include web pages, forms, applications, images, conferences, and files among other information.
摘要翻译：互联网内容与音频通信协调，使得两个或更多个方可以在互联网上查看相同的媒体内容，同时通过传统电话网络或通过网络上的语音进行通信。用户计算机显示对应于第二计算机显示器的共享内容，使得双方在其浏览器上查看相同的内容。允许双方更新其浏览器的视觉内容。将可视内容的更新传输给其他方，以便所有各方查看相同的共享内容。共享内容可以包括网页，表单，应用程序，图像，会议和文件以及其他信息。

5. 发明授权

US06754693B1 Method and apparatus to allow users and representatives to conduct simultaneous voice and joint browsing sessions 有权
标题翻译：允许用户和代表同时进行语音和联合浏览会话的方法和设备
公开(公告)号：US06754693B1
公开(公告)日：2004-06-22
申请号：US09919568
申请日：2001-08-01
申请人： Pasha Roberts , Firdaus Bhathena , Francis A. Honoré
发明人： Pasha Roberts , Firdaus Bhathena , Francis A. Honoré
IPC分类号： G06F1516
CPC分类号： H04L29/06027 , G06F9/44526 , H04L12/6418 , H04L29/06 , H04L63/02 , H04L63/029 , H04L63/08 , H04L65/1083 , H04L65/4007 , H04L2012/6429 , H04L2012/6472 , H04L2012/6475 , H04M3/51 , H04M3/5191 , H04M3/523 , H04M3/56 , H04M7/0027 , H04M7/006
摘要： Methods and apparatus are described whereby Internet content is coordinated with audio communications, such that two or more parties can view the same media content on the Internet while also simultaneously communicating over a traditional telephony network or by using voice over network implementations. The visual interaction is achieved by having a user computer display shared content that corresponds to a second computer's display, such that both parties will be viewing a copy containing the same content on each of their browsers. The visual interaction further provides a method for allowing either of the parties to update the visual content of their browsers.
摘要翻译：描述了方法和装置，其中互联网内容与音频通信协调，使得两个或多个方可以在因特网上查看相同的媒体内容，同时还可以通过传统电话网络或通过使用网络语音实现进行通信。通过使用户计算机显示对应于第二计算机的显示器的共享内容来实现视觉交互，使得双方将在每个浏览器上查看包含相同内容的副本。视觉交互进一步提供了允许任何一方更新其浏览器的可视内容的方法。

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